ConnectWise Automate vs Datto Remote Monitoring and Management vs Tanium comparison

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ConnectWise Automate

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Executive Summary

We performed a comparison between ConnectWise Automate, Datto Remote Monitoring and Management, and Tanium based on real PeerSpot user reviews.

Find out what your peers are saying about Kaseya, NinjaOne, N-able and others in Remote Monitoring and Management (RMM).

To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: July 2025).

Remote Monitoring and Management (RMM)

July 2025

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Helped 864,574 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

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Remote Monitoring and Management (RMM)

Endpoint Protection Platform (EPP)

Featured Reviews

MikeChacker

IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees

Facilitates valuable patch cycles, but the web client is not very intuitive and needs updating, and the scripting has room for improvement

The fixed client for Automate is slow. The web client is not very intuitive. It could use some updating and some thought around the UX. Also, with the scripting, I would like to see something where it could have third-party scripts already pre-built, and all you have to do is say, "Hey, I need this," and go load it. It's not as automated as I'd like it to be.

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Dario Caraponale

Founder at Strong security brasil

It's very easy to implement and create policies

Implementation for our first customer took about a week. The console is cloud-based, while we install agents on customer desktops and laptops, both on-premises and remote. Maintenance seems quite easy so far. I can set up alerts for anything happening in the tool, so my technical staff don't need to monitor the console constantly.

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NitinKushwaha

Product Manager at OakNorth

Stable product with an ability to build complex roles

We use Tanium as an EDR solution for managing end-user devices and servers The product is granular and can build complex roles compared to other EDR vendors. Tanium's dashboard UI could be similar to CrowdStrike. We have been using Tanium for two and a half years. The product is stable. I rate…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The database is great. It's a nicely ordered database."

"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."

"A good automated scripts feature."

"Remote access and detailed monitoring help us support our equipment."

"Maybe they could improve the capability to be multi-tenant."

"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."

"The initial setup is easy and the deployment is quick."

"This product saves us a lot of time and increases our efficiency."

More ConnectWise Automate pros

"It has a single pane of glass, and it integrates well with other software."

"AEM support is great for Macs."

"I also like how Datto integrates seamlessly with the Autotask ticketing system."

"The project management and task management features work well. It's a decent product in that regard."

"Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful."

"The alerting system helps us determine what are high level alerts, and what are alerts which can wait for a day or two. We catch RAID failures, hot servers, bad drives (or predicted failures on drives), etc."

"We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side."

"The tool's main valuable features are its ease of use and intuitive console. It's very easy to implement and create policies. I don't need highly technical staff to manage the tool, which is a big advantage."

More Datto Remote Monitoring and Management pros

"I like the tool's incident response and security patching."

"The product is granular and can build complex roles compared to other EDR vendors."

"Tanium has made the process of detecting threats more proactive with its detection. So, the process is easier and more efficient."

"Threat hunting is a very good feature on Tanium. We have just started using it and have not used it extensively."

"When I push a quick update, it's done right away, and I can rescan immediately to confirm completion within minutes."

"Tanium's most valuable features are patch management, inventory, and distribution software."

"The security features are very valuable."

"I find the inventory and compliance features of Tanium to be the most impressive."

More Tanium pros

Cons

"The fixed client for Automate is slow. The web client is not very intuitive."

"Technical support was helpful."

"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."

"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."

"The menu doesn't always load properly."

"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."

"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."

"Their support needs to be better."

More ConnectWise Automate cons

"My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right."

"The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example."

"Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between."

"The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup."

"Be prepared to spend a lot of time on conversions if you have a lot of clients."

"The main challenge was implementing patch management for software that was not in the tool's standard library or catalog."

"The only area where I see room for improvement is the ability to delay the application of patches for a set number of days."

"We would like to see a little more functionality when monitoring network devices, such as switches and routers."

More Datto Remote Monitoring and Management cons

"The solution needs to improve the reporting and tracking capabilities."

"When working with Tanium, there are some older devices that haven't been patched for a long time, and certain patches are not included in Tanium. I have to search outside to download patches, create bundles, and then perform the task."

"It is not really additional functions, or the features that are needed, rather the complexity would be reduced based on the number of modules required to put together a comprehensive operational security and risk compliance model."

"I would like to have more integrations and custom plugins to input. Integration is always a big deal in a lot of different environments."

"The solution can give a lot of false positives."

"When working with Tanium, there are some older devices that haven't been patched for a long time, and certain patches are not included in Tanium."

"The most painful thing is the interface. It's a bit unclear sometimes."

"The solution lacks mobility."

More Tanium cons

Pricing and Cost Advice

"Pricing and licensing are reasonable."

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"I believe Automate is available for around $2."

"It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad. I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."

"It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."

"The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."

"We had to pay out some overtime for a few problematic sites. Sites on domain networks are incredibly easy to install. We learned a few tricks that streamlined the process, but in the beginning, it was a bit tedious."

"AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses."

"Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is reasonable. However, where I am in Brazil, the high dollar rate and taxes make it not cheap for mid-sized companies. Still, it's competitively priced compared to similar tools."

"The solution offers value for money."

"Tanium is a more expensive solution in Latin America than some of the competitors, such as BigFix."

"It is higher than some competitors in the market."

"There is an annual license required to use this solution."

"The product's pricing differs from region to region depending on negotiations and the number of endpoints."

"The solution is expensive but it's a good investment."

"It's an expensive solution. It would be nice if the cost were lower."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Performing Arts

Healthcare Company

Educational Organization

Performing Arts

13%

Wholesaler/Distributor

Computer Software Company

Retailer

Financial Services Firm

16%

Government

12%

Computer Software Company

Manufacturing Company

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Midsize Enterprise

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Questions from the Community

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Earn 20 points

What needs improvement with Datto Remote Monitoring and Management?

We are still on the learning curve with the solution, so I can't point out many specific areas for improvement yet.

What advice do you have for others considering Datto Remote Monitoring and Management?

The main challenge was implementing patch management for software that was not in the tool's standard library or cata...

What is your experience regarding pricing and costs for Datto Remote Monitoring and Management?

Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such a...

What do you like most about Tanium?

Tanium’s linear-chain architecture is valuable.

What needs improvement with Tanium?

While there is always room for improvement, I am pleased with Tanium.

What is your primary use case for Tanium?

The primary use case for Tanium ( /products/tanium-reviews ) is compliance, patching, and inventory as part of the co...

Kaseya VSA vs ConnectWise Automate

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Product Reports

Download ConnectWise Automate product report

ConnectWise Automate

August 2025

Datto Remote Monitoring and Management

August 2025

Datto Remote Monitoring and Management report

Download Datto Remote Monitoring and Management product report

Download Tanium product report

July 2025

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers

Autotask EM, Autotask Endpoint Management, Datto RMM

No data available

Overview

ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling 877-522-8323.

ConnectWise

Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.

datto

Tanium Endpoint Platform reduces security risk, improves agility & increases efficiency, a fundamentally new approach to endpoint security's threat detection, indicent response, vulnerability assessment and configuration compliance & with management's software distribution, asset utilization, asset inventory and patch management.

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions

Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru

JPMorgan Chase, eBay, Amazon, US Bank, MetLife, pwc, Cerner, Delphi, MGM Grand, New York Life