I chose Datto because of my positive impressions regarding their local support during the initial phase.
Datto Remote Monitoring and Management offers great Mac integration with Autotask, strong alerting for potential failures, and time-saving billing automation. It enhances support efficiency with quick remote access while seamlessly managing patches and updates. However, it lacks robust network device monitoring, requires frequent customization, and has limited software coverage. Conversion and implementation may be time-consuming, and hardware specification integration needs improvement.
