Service and Support
Tanium's customer service is generally responsive, but technical support often faces delays. Users desire faster issue response times and more comprehensive technical information. Direct relationships with Tanium offer knowledgeable account managers, yet others find support lacking, rating it 3-6 out of 10. Some appreciate responsiveness, while others utilize third-party vendors to enhance support effectiveness. Overall, documentation and community forums are helpful for troubleshooting, providing a mixed experience for those interacting with Technical Support.
Deployment
Tanium's initial setup is generally straightforward and user-friendly. Most found it easy and completed within weeks, though complex environments like Bank of America experienced longer, phased deployments due to network size. Some noted it depends on the operating environment, marking it as moderately easy or hard. For some, deployment required a team for maintenance, while others, using third-party hosting, experienced higher complexity. Installation times varied, with some completing in days and others extending to months.
Scalability
Tanium is generally considered scalable, with many organizations successfully deploying it across extensive infrastructures. However, some encounter challenges with diverse architectures, requiring troubleshooting and service restarts. While some rate its scalability highly, others experience limitations during large deployments. Tanium works well when optimized for medium to large enterprises, receiving varying feedback from users. It adjusts to many environments, facilitating deployment across numerous systems despite occasional complexities in mixed architectural setups.
Stability
Tanium is considered stable and reliable, with regular maintenance and effective updates. Users generally experience good performance without crashes or glitches. Some suggest areas for improvement, particularly with heavy packages and driver issues, though reliability scores range from mid to high. Users deploying Tanium agents appreciate their reliability compared to SCCM. Initial traffic contention issues were noted, but these were resolved. Stability ratings vary, reaching up to a perfect score from some users.