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Datto Remote Monitoring and Management vs NinjaOne comparison

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Featured Review
Buyer's Guide
Datto Remote Monitoring and Management vs. NinjaOne
July 2022
Find out what your peers are saying about Datto Remote Monitoring and Management vs. NinjaOne and other solutions. Updated: July 2022.
622,063 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful.""The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy.""We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side.""The project management and task management features work well. It's a decent product in that regard.""I also like how Datto integrates seamlessly with the Autotask ticketing system.""It has a single pane of glass, and it integrates well with other software."

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"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues.""The installation is easy, it only took two minutes.""It just works as advertised and serves the purpose for which we got it."

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Cons
"The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup.""My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right.""They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice.""The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example.""Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between.""I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on."

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"The solution could improve by optimizing the internet connection being used.""It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices.""I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."

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Pricing and Cost Advice
  • "It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."
  • "The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."
  • "It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad. I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."
  • More Datto Remote Monitoring and Management Pricing and Cost Advice →

  • "We got a pretty good deal. It was fairly affordable."
  • "Its pricing is great."
  • "NinjaRMM uses a subscription model."
  • More NinjaOne Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus… more »
    Top Answer:Automation for updates is a feature that I'm really clamoring over, or it's an important feature to me. Remote support is also really important to me. I would like the ability to remotely manage… more »
    Top Answer:We are currently only a customer, but once we decide on a product that we're going to work with, I would like to move in the direction of being a business partner and/or a reseller because it'll be… more »
    Top Answer:We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They… more »
    Top Answer:I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro… more »
    Ranking
    Views
    1,690
    Comparisons
    1,335
    Reviews
    6
    Average Words per Review
    991
    Rating
    7.2
    Views
    2,218
    Comparisons
    1,594
    Reviews
    3
    Average Words per Review
    428
    Rating
    9.0
    Comparisons
    Also Known As
    Autotask EM, Autotask Endpoint Management, Datto RMM
    Learn More
    Overview

    Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.

    NinjaOne is a leading unified IT operations solution that simplifies the way IT teams work. With NinjaOne, MSPs and IT departments can automate, manage, and remediate all their endpoint management tasks within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 7,000 customers around the world, and is consistently ranked #1 for its world-class customer support. NinjaOne has been recognized as the best rated software in its category on G2 and Gartner Digital Markets for the past 3 years.

    The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one. NinjaOne supports over 7,000 customers around the world, and is consistently ranked #1 for our world-class customer support.

    NinjaRMM simplifies and automates the day-to-day work of managed service providers and IT professionals so they can focus on complex, value-added services, end-user relationships, and strategic growth. NinjaRMM is a powerful, easy-to-use remote monitoring and management platform that provides a single-pane-of-glass view into all your endpoints and the tools you really need to improve delivery.

    Offer
    Learn more about Datto Remote Monitoring and Management
    Learn more about NinjaOne
    Sample Customers
    Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru
    Status Pros, Mitchell and Company
    Top Industries
    VISITORS READING REVIEWS
    Comms Service Provider27%
    Computer Software Company22%
    Government6%
    Wholesaler/Distributor4%
    VISITORS READING REVIEWS
    Comms Service Provider25%
    Computer Software Company19%
    Government7%
    Retailer6%
    Company Size
    VISITORS READING REVIEWS
    Small Business45%
    Midsize Enterprise18%
    Large Enterprise37%
    VISITORS READING REVIEWS
    Small Business32%
    Midsize Enterprise28%
    Large Enterprise40%
    Buyer's Guide
    Datto Remote Monitoring and Management vs. NinjaOne
    July 2022
    Find out what your peers are saying about Datto Remote Monitoring and Management vs. NinjaOne and other solutions. Updated: July 2022.
    622,063 professionals have used our research since 2012.

    Datto Remote Monitoring and Management is ranked 6th in Remote Monitoring and Management Software with 6 reviews while NinjaOne is ranked 8th in Remote Monitoring and Management Software with 3 reviews. Datto Remote Monitoring and Management is rated 7.2, while NinjaOne is rated 9.0. The top reviewer of Datto Remote Monitoring and Management writes "Works well for standard patches and updates, but I would like the ability to remotely manage configuration and settings on individual units". On the other hand, the top reviewer of NinjaOne writes "Works brilliantly, great pricing and support, and has a simple web interface and capable mobile app". Datto Remote Monitoring and Management is most compared with Microsoft Endpoint Configuration Manager, Kaseya VSA, Atera, ConnectWise Automate and TeamViewer Remote Management, whereas NinjaOne is most compared with Atera, Kaseya VSA, N-able Remote Monitoring & Management, N-able N-central and TeamViewer Remote Management. See our Datto Remote Monitoring and Management vs. NinjaOne report.

    See our list of best Remote Monitoring and Management Software vendors.

    We monitor all Remote Monitoring and Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.