Datto Remote Monitoring and Management vs NinjaOne comparison

Datto Remote Monitoring and...

Read 18 NinjaOne reviews

6,537 Views
2,615 Comparison Views

94% willing to recommend

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jan 2, 2025

Datto Remote Monitoring and Management and NinjaOne compete in IT management optimization. NinjaOne appears to have an advantage due to its seamless integration and robust features, despite higher costs, while Datto is favored for affordability and responsive support.

Features: Datto offers comprehensive monitoring, automated remediation, and reliable patch management, enhanced by strong security measures. NinjaOne excels with superior integrations, strong automation, and an intuitive platform, proving its feature-rich advantage for complex IT operations.

Room for Improvement: Datto could enhance its integration capabilities and user interface intuitiveness. Expanding its mobile app functionalities and providing more automation features would also be beneficial. NinjaOne might improve its pricing flexibility, bolster initial setup support, and further enhance networking device monitoring capabilities.

Ease of Deployment and Customer Service: Datto offers straightforward deployment, supported by comprehensive onboarding assistance and responsive channels. NinjaOne features a streamlined setup process and is highly regarded for proactive customer service, offering holistic support that sets it apart.

Pricing and ROI: Datto is valued for its competitive pricing, providing a cost-effective solution with satisfactory returns. NinjaOne, though more expensive, offers a higher ROI through its extensive capabilities and increased operational efficiency, presenting significant long-term value despite the initial investment.

To learn more, read our detailed Datto Remote Monitoring and Management vs. NinjaOne Report (Updated: July 2025).

Datto Remote Monitoring and Management vs. NinjaOne

July 2025

Download the complete report

Helped 865,985 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Datto Remote Monitoring and...

Ranking in Remote Monitoring and Management (RMM)

6th

Average Rating

8.0

Reviews Sentiment

5.6

Number of Reviews

Ranking in other categories

No ranking in other categories

NinjaOne

Ranking in Remote Monitoring and Management (RMM)

2nd

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Network Monitoring Software (32nd), Server Monitoring (8th), IT Service Management (ITSM) (8th), Remote Access (20th), Vulnerability Management (25th), Mobile Device Management (MDM) (6th), IT Alerting and Incident Management (11th), Patch Management (9th), MSP Backup (3rd), Unified Endpoint Management (UEM) (9th)

Mindshare comparison

As of August 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Datto Remote Monitoring and Management is 12.1%, up from 7.2% compared to the previous year. The mindshare of NinjaOne is 13.9%, down from 18.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM) Market Share Distribution
Product	Market Share (%)
NinjaOne	13.9%
Datto Remote Monitoring and Management	12.1%
Other	74.0%

Remote Monitoring and Management (RMM)

Featured Reviews

Dario Caraponale

Founder at Strong security brasil

It's very easy to implement and create policies

Implementation for our first customer took about a week. The console is cloud-based, while we install agents on customer desktops and laptops, both on-premises and remote. Maintenance seems quite easy so far. I can set up alerts for anything happening in the tool, so my technical staff don't need to monitor the console constantly.

Read full review

Jörg Köhler

Owner at AvalisNT AG

Enhances remote access and integration with third-party tools

I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The project management and task management features work well. It's a decent product in that regard."

"It has a single pane of glass, and it integrates well with other software."

"The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy."

"We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side."

"The tool's main valuable features are its ease of use and intuitive console. It's very easy to implement and create policies. I don't need highly technical staff to manage the tool, which is a big advantage."

"Even when the connection to the server is lost, the monitoring continues without interruption."

"Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful."

"AEM support is great for Macs."

More Datto Remote Monitoring and Management pros

"The tool's most valuable feature is third-party application updates."

"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."

"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."

"The customer support at NinjaOne is excellent, rated ten out of ten."

"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."

"The most relevant feature is the monitoring, which provides built-in tools for sending commands."

"Good at managing updates and for remote support."

"The most important aspect of this tool is the security it provides our company."

More NinjaOne pros

Cons

"I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on."

"Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between."

"My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right."

"The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup."

"Be prepared to spend a lot of time on conversions if you have a lot of clients."

"The main challenge was implementing patch management for software that was not in the tool's standard library or catalog."

"The only area where I see room for improvement is the ability to delay the application of patches for a set number of days."

"They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice."

More Datto Remote Monitoring and Management cons

"I would like to see more scripts for PowerShell commands."

"I would like to see the software reduced to focus on inventory or remote help tools since many of its current functionalities are not needed."

"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."

"The graphical user interface could be improved."

"NinjaOne's reporting module is cumbersome."

"The network monitoring needs to be improved."

"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."

"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."

More NinjaOne cons

Pricing and Cost Advice

"We had to pay out some overtime for a few problematic sites. Sites on domain networks are incredibly easy to install. We learned a few tricks that streamlined the process, but in the beginning, it was a bit tedious."

"It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."

"The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."

"Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is reasonable. However, where I am in Brazil, the high dollar rate and taxes make it not cheap for mid-sized companies. Still, it's competitively priced compared to similar tools."

"It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad. I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."

"AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

"NinjaRMM uses a subscription model."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"The product's pricing depends on the number of PCs or devices."

"We got a pretty good deal. It was fairly affordable."

"Its pricing is great."

"We currently pay $1.20 per device on a monthly basis."

More NinjaOne pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Remote Monitoring and Management (RMM) solutions are best for your needs.

See recommendations

865,985 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Performing Arts

13%

Wholesaler/Distributor

Computer Software Company

Healthcare Company

Computer Software Company

13%

Government

Retailer

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	1
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	2
Large Enterprise	1

Questions from the Community

What needs improvement with Datto Remote Monitoring and Management?

We are still on the learning curve with the solution, so I can't point out many specific areas for improvement yet.

What advice do you have for others considering Datto Remote Monitoring and Management?

The main challenge was implementing patch management for software that was not in the tool's standard library or catalog. We overcame this by working with their technical support; now, we know how ...

What is your experience regarding pricing and costs for Datto Remote Monitoring and Management?

Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is rea...

What do you like most about NinjaOne?

NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.

What is your experience regarding pricing and costs for NinjaOne?

The price or licensing of NinjaOne is a little bit high.

What needs improvement with NinjaOne?

The network monitoring needs to be improved.

ConnectWise RMM vs Datto Remote Monitoring and Management

Comparisons

Compared 14% of the time

N-able N-sight Remote Monitoring & Management vs Datto Remote Monitoring and Management

Compared 12% of the time

ConnectWise Automate vs Datto Remote Monitoring and Management

Compared 12% of the time

N-able N-central vs Datto Remote Monitoring and Management

Compared 10% of the time

Kaseya VSA vs Datto Remote Monitoring and Management

Compared 10% of the time

More Datto Remote Monitoring and Management Competitors

Kaseya VSA vs NinjaOne

Compared 9% of the time

N-able N-central vs NinjaOne

Compared 7% of the time

Atera vs NinjaOne

Compared 6% of the time

Microsoft Intune vs NinjaOne

Compared 6% of the time

Microsoft Configuration Manager vs NinjaOne

Compared 5% of the time

More NinjaOne Competitors

Product Reports

Datto Remote Monitoring and Management

August 2025

Datto Remote Monitoring and Management report

Download Datto Remote Monitoring and Management product report

Download NinjaOne product report

August 2025

Also Known As

Autotask EM, Autotask Endpoint Management, Datto RMM

No data available

Overview

Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.

datto

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

Sample Customers

Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru

Status Pros, Mitchell and Company