N-able N-sight Remote Monitoring & Management and Datto Remote Monitoring and Management are major competitors in IT management. N-able is favored for its comprehensive support, while Datto boasts an extensive feature set, suggesting it might justify its higher price.
Features: N-able N-sight provides detailed monitoring capabilities, automation, and integrated security measures. It's an excellent option for small to medium-sized IT services. Datto stands out with advanced backup solutions, seamless integration, and strong disaster recovery features, making it ideal for businesses emphasizing data protection.
Room for Improvement: N-able could enhance its user interface to be more intuitive and simplify its complex reporting features. Additionally, expanding third-party integration options and increasing customization flexibility would be beneficial. Datto might improve by offering more competitive pricing structures, enhancing its customer support responsiveness, and refining its user dashboard for easier navigation.
Ease of Deployment and Customer Service: N-able offers straightforward deployment and is known for responsive customer service, providing excellent guidance and technical support. Datto excels in situations requiring swift setup for data recovery tasks, offering efficient deployment options though user feedback suggests a need for better customer support experiences.
Pricing and ROI: N-able is noted for its cost-effectiveness and aligns with extensive service options to provide significant ROI, especially for smaller organizations. Datto, despite higher upfront costs, offers considerable ROI in environments that require robust data protection and continuity solutions. Cost-effectiveness is determined by an organization's budget and priorities.
| Product | Market Share (%) |
|---|---|
| Datto Remote Monitoring and Management | 11.9% |
| N-able N-sight Remote Monitoring & Management | 4.6% |
| Other | 83.5% |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 1 |
| Large Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 1 |
| Large Enterprise | 1 |
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