Atera vs ConnectWise Automate comparison

Atera and ConnectWise are both solutions in the Remote Monitoring and Management (RMM) category. Atera is ranked #4 with an average rating of 9.0, while ConnectWise is ranked #9. Atera holds a 9.8% mindshare in RMM, compared to ConnectWise’s 6.6% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 85% of ConnectWise users who would recommend it.

Atera

Read 15 Atera reviews

1,916 Views
1,230 Comparison Views

93% willing to recommend

ConnectWise Automate

Read 15 ConnectWise Automate reviews

1,157 Views
799 Comparison Views

85% willing to recommend

Atera

ConnectWise Automate

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Executive SummaryUpdated on Jan 2, 2025

ConnectWise Automate and Atera are competitors in the IT management sector. ConnectWise Automate's strong automation capabilities give it an edge, while Atera's simplicity and integration are ideal for smaller operations focused on ease of use.

Features: ConnectWise Automate provides powerful automation and scripting tools that enhance system management and monitoring for complex IT setups. It supports automated scripting, comprehensive patch management, and efficient remote desktop control. Atera offers an all-in-one seamless experience with robust remote monitoring and management (RMM), professional services automation, and simplified remote access. Its platform supports cross-platform functionality, device visualization, and continuous monitoring, making it an excellent choice for streamlined operational management.

Room for Improvement: ConnectWise Automate could enhance its user interface to make navigation more intuitive, while its setup process may benefit from simplification to reduce the learning curve for new users. Improvement in customer support responsiveness is also desirable. Atera, while praised for its ease of use, could expand on its sophisticated automation capabilities and enhance certain customizable features. Additionally, further advancement in their alert and monitoring system would be beneficial.

Ease of Deployment and Customer Service: Atera's cloud-based deployment model eliminates on-premise setup challenges and offers quick implementation with responsive customer service easing the onboarding process. ConnectWise Automate, while rich in features, presents a more extended and complex setup process, often necessitating comprehensive support to manage the steep learning curve effectively.

Pricing and ROI: ConnectWise Automate generally requires higher initial costs but justifies this with extensive features well-suited for organizations seeking detailed customization. Atera's subscription-based pricing with lower upfront costs appeals to businesses seeking cost-effective solutions, promising a swift return on investment with minimal financial risk. Exact pricing varies by package and company needs.

To learn more, read our detailed Atera vs. ConnectWise Automate Report (Updated: April 2025).

Buyer's Guide

Atera vs. ConnectWise Automate

April 2025

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Helped 849,686 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Atera

Ranking in Remote Monitoring and Management (RMM)

4th

Average Rating

9.2

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (13th), Patch Management (11th)

ConnectWise Automate

Ranking in Remote Monitoring and Management (RMM)

9th

Average Rating

7.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Atera is 9.8%, down from 14.9% compared to the previous year. The mindshare of ConnectWise Automate is 6.6%, down from 9.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Featured Reviews

James Clowes

IT Manager at Dynamic Bradview Roofing

Having fewer hardware replacements saves us in annual costs

There is a new version of the interface coming out. I have been asking for a new version for a while. While the interface is nice, I guess the developer thinks one way and the user thinks another. So, I think the interface is getting a big overhaul. This is what they have mentioned in their webinars and stuff. It is in beta, but I'm not on the beta program, so I haven't seen it. I can't really complain about the old interface, but now that I have heard there is a new one coming, all I want is the new one. The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client. Reports are fine for internal use, where they never leave your company. However, if I was an MSP, I would probably want a little bit more information or the ability to customize some of it without having to edit PDFs.

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Sean Saeb

Partner and CIO at Caspian IT Group

Responsive, integrates well with other applications, and the technical support is helpful

There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts."

"I would say it's the number one tool for all ITMS."

"It's very easy to use, not just for me, but even for people who have claimed, "I'm not very good at IT." Once you have it installed and you have it set up, it pretty much works by itself. It really helps you do what you need to do. It's easy to use for a beginner, compared to some of the other larger RMMs that are a little bit more complicated."

"It is reliable, and when it is working, it works without issues."

"Pricing is definitely my favorite part of it. It is also extremely easy to use."

"Atera has saved our organization money. We look at Atera as an extra employee that we only pay about $300 a month. This is incredible savings over having to hire somebody to do all the tasks that Atera performs for us."

"All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance."

"The most valuable features of this solution are automatic batch matching and unattended support access."

More Atera pros

"The initial setup is easy and the deployment is quick."

"It allows us to manage all client requests, jobs and invoicing."

"Maybe they could improve the capability to be multi-tenant."

"The database is great. It's a nicely ordered database."

"A good automated scripts feature."

"It's definitely improved the help-desk servicing, et cetera."

"This product saves us a lot of time and increases our efficiency."

"It is very scalable."

More ConnectWise Automate pros

Cons

"The solution is scalable. However, in the past, we did have some issues."

"The billing module has a standard layout which is too limited for my needs."

"The mobility of Atera is also a feature which needs to be addressed so that it can be used on iPads, iPhones and things of this nature. I would also like to see an agent included on these devices so that I can monitor, maintain and manage them."

"It should improve its processes."

"They are working on an update, and I would like to see more stuff outside of just computers and servers. Increasingly, we need to be able to monitor and manage network devices. Atera is improving on that already, which is one place that it is currently lacking."

"Customization could be improved."

"Having more freedom to perform identity access management would be great."

"There is definitely room for improvement with its automation capabilities."

More Atera cons

"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."

"Scheduling of automation could be improved and made more simple."

"Technical support was helpful."

"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."

"The fixed client for Automate is slow. The web client is not very intuitive."

"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."

"The menu doesn't always load properly."

"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."

More ConnectWise Automate cons

Pricing and Cost Advice

"One of the biggest issues I face is the need to pay per technician. I've dealt with other platforms that you need to have 250-500 devices. Even though the cost declines as the number of devices a person has increases, they still require you to pay for 250 or 500, respectively. With Atera, the number doesn't matter as you always pay the same amount. I approximate that Atera saves me $100 per week."

"We pay per user. I am the only user. It is $150 per user. If I need to add one, it is not as costly as expanding with other providers."

"Atera happened to have the best pricing model."

"With Atera, the more you add, the cheaper the cost of the additional endpoints will be."

"The value of the product is perfect, neither cheap nor expensive. I think it is the right rate. It would be awesome if it continued to be the same price because it is a great solution that I like. I like it because I'm not paying per device. I have some customers on monthly contracts and some of them are on break'n fix. If I have a client who is on break'n fix, and they need to pay per agent, then I am losing money. If they were ever to change structures, going to pay-per-device model, then I would need to think about changing to something else."

"As an internal IT, it's gold right there. It is money in the bank."

"Pricing is my favorite part of it. It was per user, not per client."

"It comes with unlimited devices, so the fixed price cost is taken out of my budget. So, I'm all good."

More Atera pricing and cost advice

"I believe Automate is available for around $2."

"Pricing and licensing are reasonable."

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

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Top Industries

By visitors reading reviews

Computer Software Company

10%

Comms Service Provider

10%

Retailer

Educational Organization

52%

Computer Software Company

10%

Healthcare Company

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Atera?

Pricing is low. It costs around 149 bucks per month.

See all answers

What needs improvement with Atera?

It should improve its processes.

See all answers

What is your primary use case for Atera?

Atera is integral to our daily operations. We use it for RMM, PSA, our ticket system, and contact with people. We also integrate it with different products.

See all answers

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Product Reports

Buyer's Guide

Atera

April 2025

Download Atera product report

Buyer's Guide

ConnectWise Automate

April 2025

Download ConnectWise Automate product report

Also Known As

No data available

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers

Overview

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

Thousands of paying users in over 75 countries
Free 30-day trial, no credit card or commitment required
No hidden fees or restrictions, all plans include unlimited devices
Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

Atera

ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling 877-522-8323.

ConnectWise

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions

Buyer's Guide

Atera vs. ConnectWise Automate

April 2025

Free Report: Atera vs. ConnectWise Automate

Find out what your peers are saying about Atera vs. ConnectWise Automate and other solutions. Updated: April 2025.

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