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ConnectWise Automate vs NinjaOne comparison

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4,478 views|3,774 comparisons
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2,688 views|1,867 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between ConnectWise Automate and NinjaOne based on real PeerSpot user reviews.

Find out in this report how the two Remote Monitoring and Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed ConnectWise Automate vs. NinjaOne report (Updated: September 2022).
635,162 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The initial setup is easy and the deployment is quick.""Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients.""It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place.""Maybe they could improve the capability to be multi-tenant.""We use monitors to keep track of our machines. We use a pretty good portion of information from Automate.""The most value we get from this solution is that everything is on a patch cycle.""A good automated scripts feature.""It is very scalable."

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"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues.""It just works as advertised and serves the purpose for which we got it.""The installation is easy, it only took two minutes."

More NinjaOne Pros →

Cons
"Scheduling of automation could be improved and made more simple.""The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly.""They could use some automated alerts particularly when we're talking about an MSP that might shoot over.""The menu doesn't always load properly.""There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate.""The fixed client for Automate is slow. The web client is not very intuitive.""This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen.""Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."

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"The solution could improve by optimizing the internet connection being used.""I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to.""It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."

More NinjaOne Cons →

Pricing and Cost Advice
  • "From what I've overheard, it is pretty comparable to other solutions in terms of price."
  • "I believe Automate is available for around $2."
  • "I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
  • More ConnectWise Automate Pricing and Cost Advice →

  • "We got a pretty good deal. It was fairly affordable."
  • "Its pricing is great."
  • "NinjaRMM uses a subscription model."
  • More NinjaOne Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which Remote Monitoring and Management Software solutions are best for your needs.
    635,162 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for… more »
    Top Answer:From what I've overheard, it is pretty comparable to other solutions in terms of price.
    Top Answer:In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all… more »
    Top Answer:We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They… more »
    Top Answer:I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro… more »
    Ranking
    Views
    4,478
    Comparisons
    3,774
    Reviews
    10
    Average Words per Review
    610
    Rating
    7.2
    Views
    2,688
    Comparisons
    1,867
    Reviews
    3
    Average Words per Review
    428
    Rating
    9.0
    Comparisons
    Also Known As
    LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
    Learn More
    Overview

    ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323.

    NinjaOne is a leading unified IT management solution that simplifies the way IT teams work. With NinjaOne, MSPs and IT departments can automate, manage, and remediate all their endpoint management tasks within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 7,000 customers around the world, and is consistently ranked #1 for its world-class customer support. NinjaOne has been recognized as the best rated software in its category on G2 and Gartner Digital Markets for the past 3 years.

    The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one. NinjaOne supports over 9,000 customers around the world, and is consistently ranked #1 for our world-class customer support.

    NinjaOne simplifies and automates the day-to-day work of managed service providers and IT professionals so they can focus on complex, value-added services, end-user relationships, and strategic growth. NinjaOne is a powerful, easy-to-use remote monitoring and management platform that provides a single-pane-of-glass view into all your endpoints and the tools you really need to improve delivery.

    Offer
    Learn more about ConnectWise Automate
    Learn more about NinjaOne
    Sample Customers
    I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
    Status Pros, Mitchell and Company
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company26%
    Comms Service Provider12%
    Retailer6%
    Government6%
    VISITORS READING REVIEWS
    Computer Software Company20%
    Comms Service Provider16%
    Government7%
    Retailer7%
    Company Size
    REVIEWERS
    Small Business77%
    Midsize Enterprise15%
    Large Enterprise8%
    VISITORS READING REVIEWS
    Small Business43%
    Midsize Enterprise15%
    Large Enterprise43%
    VISITORS READING REVIEWS
    Small Business33%
    Midsize Enterprise26%
    Large Enterprise41%
    Buyer's Guide
    ConnectWise Automate vs. NinjaOne
    September 2022
    Find out what your peers are saying about ConnectWise Automate vs. NinjaOne and other solutions. Updated: September 2022.
    635,162 professionals have used our research since 2012.

    ConnectWise Automate is ranked 3rd in Remote Monitoring and Management Software with 10 reviews while NinjaOne is ranked 7th in Remote Monitoring and Management Software with 3 reviews. ConnectWise Automate is rated 7.2, while NinjaOne is rated 9.0. The top reviewer of ConnectWise Automate writes "A nicely ordered database and good UI but needs better monitoring". On the other hand, the top reviewer of NinjaOne writes "Works brilliantly, great pricing and support, and has a simple web interface and capable mobile app". ConnectWise Automate is most compared with Continuum Command, Microsoft Endpoint Configuration Manager, N-able N-sight Remote Monitoring & Management, Kaseya VSA and ManageEngine Patch Manager Plus, whereas NinjaOne is most compared with Atera, N-able N-sight Remote Monitoring & Management, Kaseya VSA, TeamViewer Remote Management and Microsoft Endpoint Configuration Manager. See our ConnectWise Automate vs. NinjaOne report.

    See our list of best Remote Monitoring and Management Software vendors.

    We monitor all Remote Monitoring and Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.