ConnectWise Automate vs NinjaOne comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

ConnectWise Automate
Ranking in Remote Monitoring and Management (RMM)
7th
Average Rating
7.4
Number of Reviews
15
Ranking in other categories
No ranking in other categories
NinjaOne
Ranking in Remote Monitoring and Management (RMM)
1st
Average Rating
8.0
Number of Reviews
15
Ranking in other categories
Network Monitoring Software (27th), IT Service Management (ITSM) (7th), Patch Management (4th), MSP Backup (4th), Unified Endpoint Management (UEM) (5th)
 

Mindshare comparison

As of July 2024, in the Remote Monitoring and Management (RMM) category, the mindshare of ConnectWise Automate is 9.3%, down from 9.9% compared to the previous year. The mindshare of NinjaOne is 22.1%, up from 20.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM)
Unique Categories:
No other categories found
Network Monitoring Software
0.3%
IT Service Management (ITSM)
2.0%
 

Featured Reviews

MikeChacker - PeerSpot reviewer
Sep 23, 2022
Facilitates valuable patch cycles, but the web client is not very intuitive and needs updating, and the scripting has room for improvement
We use this solution to patch our servers and desktops.  The most value we get from this solution is that everything is on a patch cycle, so all my team has to do is go through patches, whereas previously, they were doing all the patches manually. It saves us a ton of time that we used to spend…
Gabriel Lunay - PeerSpot reviewer
Dec 7, 2022
A very secure solution that is user-friendly and can be set up with just a few clicks
When we deployed the solution, all that we did was dictate an organization inside NinjaOne, download a file, and then point out which organization the file should fall under. If it's for a client, we do that stuff and our client is the one who installs it. When we send over the MSI file, it's super easy to install. I'd say, for example, three to four clicks and you have the file. Some of our clients don't know how to navigate the solution, though, so we're willing to do it remotely for them. If I'm trying to deploy the solution for 20 users, that would only take about 10 to 15 minutes. I think two people are more than enough for deployment. Most of the maintenance is Windows cleanup and maintenance. All you need to do is schedule the maintenance for whenever you want to update or clean it up.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"The initial setup is easy and the deployment is quick."
"It is very scalable."
"Remote access and detailed monitoring help us support our equipment."
"The most value we get from this solution is that everything is on a patch cycle."
"The database is great. It's a nicely ordered database."
"The implementation is nice and easy."
"Maybe they could improve the capability to be multi-tenant."
"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."
"The most important aspect of this tool is the security it provides our company."
"The tool's most valuable feature is third-party application updates."
"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."
"The most valuable feature we have found currently is probably patch management."
"NinjaOne's best feature is its monitoring."
"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."
"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."
 

Cons

"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"The menu doesn't always load properly."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"Scheduling of automation could be improved and made more simple."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"The solution could improve by optimizing the internet connection being used."
"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."
"NinjaOne's pricing and user interface needs improvement."
"Lacks sufficient integrations with other PSAs."
"The NinjaOne distribution server is highly dependent on an active directory."
"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."
"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."
"I want NinjaOne to improve the reports."
 

Pricing and Cost Advice

"I believe Automate is available for around $2."
"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"Pricing and licensing are reasonable."
"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."
"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."
"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."
"The pricing is reasonable and cheaper than ConnectWise."
"Its pricing is great."
"The product's pricing depends on the number of PCs or devices."
"NinjaRMM uses a subscription model."
"We currently pay $1.20 per device on a monthly basis."
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Top Industries

By visitors reading reviews
Educational Organization
49%
Computer Software Company
9%
Financial Services Firm
5%
Real Estate/Law Firm
4%
Computer Software Company
17%
Government
6%
Manufacturing Company
6%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ConnectWise Automate?
The most value we get from this solution is that everything is on a patch cycle.
What is your experience regarding pricing and costs for ConnectWise Automate?
I pay $85 a month per user for a ConnectWise package that contains multiple solutions.
What needs improvement with ConnectWise Automate?
The fixed client for Automate is slow. The web client is not very intuitive. It could use some updating and some thought around the UX. Also, with the scripting, I would like to see something where...
What do you like most about NinjaOne?
NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.
What is your experience regarding pricing and costs for NinjaOne?
The product's pricing depends on the number of PCs or devices.
What needs improvement with NinjaOne?
NinjaOne didn't have a lot of issues, but a few things. Like, I used and I experienced that there was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and ...
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
No data available
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
Status Pros, Mitchell and Company
Find out what your peers are saying about ConnectWise Automate vs. NinjaOne and other solutions. Updated: May 2024.
792,098 professionals have used our research since 2012.