Pulseway and Datto Remote Monitoring and Management are competing products in IT infrastructure management. Pulseway edges out in mobility and automation, while Datto impresses with robust features and backup solutions.
Features: Pulseway offers real-time monitoring, automation, and a mobile-first design that supports on-the-go access. Its mobile integration enables 24/7 support and easy updates to systems and policies. Pulseway also provides strong remote control features via apps. Datto delivers comprehensive RMM capabilities, backup and disaster recovery options, and seamless integration with Autotask ticketing. It includes project management and auditing tools, enhancing its appeal for businesses needing extensive management functions.
Room for Improvement: Pulseway could benefit from expanding its feature set to compete with more robust platforms, particularly in advanced management and recovery options. Enhanced reporting and data analysis capabilities would also improve its offerings. Meanwhile, Datto's complexity in feature usage could be streamlined for better user adoption. Additional focus on improving mobile functionality and simplifying interface interactions can increase efficiency, especially for on-the-go professionals. Lastly, Datto could work on reducing deployment challenges by providing more intuitive tools or guidance during setup.
Ease of Deployment and Customer Service: Pulseway offers a simple deployment process that integrates quickly with existing systems, backed by responsive remote support. Its ease of use makes it well-suited for businesses needing swift setups. Datto, while offering more complex features, provides thorough customer support to assist in its deployment phase, ensuring users are adequately guided through its setup for systematic integration.
Pricing and ROI: Pulseway proposes a cost-effective pricing model, yielding quick ROI, especially for small to medium-sized businesses. This makes it attractive for budget-conscious firms in search of effective management solutions. In contrast, Datto commands a higher price, balanced by delivering substantial ROI through its extensive features and unparalleled data protection and recovery capabilities, ideal for businesses that emphasize comprehensive solutions over cost.
| Product | Market Share (%) |
|---|---|
| Datto Remote Monitoring and Management | 11.7% |
| Pulseway | 1.5% |
| Other | 86.8% |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 1 |
| Large Enterprise | 2 |
Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.
Pulseway is a remote monitoring and management (RMM) platform designed to help MSPs and IT teams manage modern IT networks, reduce downtime, and achieve efficiency through automation, while increasing end-user satisfaction.
Pulseway’s intuitive interface provides real-time actionable detailed information on servers, workstations, and network devices. Using Pulseway’s customizable alerts, you can quickly identify problems, communicate with users, and automatically resolve issues with built-in commands and scripts.
Some of Pulseway’s benefits and features include:
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