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ConnectWise Automate Pros

DT
CEO & Senior Automation Administrator at a tech services company with 1-10 employees
The database is great. It's a nicely ordered database.
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GW
Sr. IT Solutions Architect at a computer software company with 11-50 employees
Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients.
We use monitors to keep track of our machines. We use a pretty good portion of information from Automate.
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Sean Saeb - PeerSpot reviewer
Partner and CIO at Caspian IT Group
It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place.
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Buyer's Guide
ConnectWise Automate
September 2022
Learn what your peers think about ConnectWise Automate. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
632,779 professionals have used our research since 2012.
RB
IT Support Specialist at a tech services company with 11-50 employees
The initial setup is easy and the deployment is quick.
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Chris Walters - PeerSpot reviewer
VoIP Network Engineer at Infinet Solutions
A good automated scripts feature.
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LC
Associate Director NSOC at a computer software company with 51-200 employees
Maybe they could improve the capability to be multi-tenant.
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KC
Information Security Manager at a recruiting/HR firm with 201-500 employees
It's definitely improved the help-desk servicing, et cetera.
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DK
Network Support Specialist IV at a computer software company with 11-50 employees
ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems.
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TE
Senior NOC and Automation Consultant at a tech services company with 51-200 employees
It is very scalable.
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ConnectWise Automate Cons

DT
CEO & Senior Automation Administrator at a tech services company with 1-10 employees
Scheduling of automation could be improved and made more simple.
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GW
Sr. IT Solutions Architect at a computer software company with 11-50 employees
In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be.
We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great.
The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly.
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Sean Saeb - PeerSpot reviewer
Partner and CIO at Caspian IT Group
This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen.
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Buyer's Guide
ConnectWise Automate
September 2022
Learn what your peers think about ConnectWise Automate. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
632,779 professionals have used our research since 2012.
RB
IT Support Specialist at a tech services company with 11-50 employees
Their support needs to be better.
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Chris Walters - PeerSpot reviewer
VoIP Network Engineer at Infinet Solutions
The menu doesn't always load properly.
View full review »
LC
Associate Director NSOC at a computer software company with 51-200 employees
Technical support was helpful.
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KC
Information Security Manager at a recruiting/HR firm with 201-500 employees
They could use some automated alerts particularly when we're talking about an MSP that might shoot over.
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DK
Network Support Specialist IV at a computer software company with 11-50 employees
There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate.
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TE
Senior NOC and Automation Consultant at a tech services company with 51-200 employees
Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard.
View full review »
Buyer's Guide
ConnectWise Automate
September 2022
Learn what your peers think about ConnectWise Automate. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
632,779 professionals have used our research since 2012.