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Box Reviews

Vendor: Box
4.2 out of 5
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What is Box?

Box offers seamless integration with third-party apps, strong collaboration tools, and secure content distribution to enhance productivity across devices.

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Box is the #6 ranked solution in top Digital Asset Management solutions, #6 ranked solution in top Document Management Software, #9 ranked solution in top Content Collaboration Platforms, #10 ranked solution in top Enterprise Content Management solutions, and #12 ranked solution in top Cloud Storage solutions. PeerSpot users give Box an average rating of 8.4 out of 10. Box is most commonly compared to SharePoint: Box vs SharePoint. Box is popular among the large enterprise segment, accounting for 47% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 12% of all views.
Buyer's Guide
Box
May 2026
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Box mindshare

Product category:
Enterprise Content Management
As of May 2026, the mindshare of Box in the Enterprise Content Management category stands at 3.8%, up from 3.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
Box3.8%
SharePoint11.8%
Alfresco7.1%
Other77.3%
Enterprise Content Management

PeerResearch reports based on Box reviews

TypeTitleDate
CategoryEnterprise Content ManagementMay 19, 2026Download
ProductReviews, tips, and advice from real usersMay 19, 2026Download
ComparisonBox vs SharePointMay 19, 2026Download
ComparisonBox vs IBM FileNetMay 19, 2026Download
ComparisonBox vs Adobe Experience ManagerMay 19, 2026Download
Suggested products
TitleRatingMindshareRecommending
SharePoint3.911.8%79%166 interviewsAdd to research
Google Workspace4.1N/A95%106 interviewsAdd to research
 
 
Key learnings from peers
Last updated May 19, 2026

Valuable Features

Box offers secure collaboration and sharing anywhere, with seamless Microsoft Office integration and comprehensive security features. Users appreciate its user-friendly interface, mobile access, and support for multi-organizational projects. Version control, metadata features, dynamic content linking, and governance tools enhance functionality. Box Drive improves desktop use, while various permission settings for file sharing and collaboration make it a preferred choice over platforms like SharePoint, offering controlled document access and e-signature capabilities for businesses.
  • "The best features of Box for me include the structured file organizing, which is the most important part I found, and apart from that, secure sharing and integration with automation platforms, along with its smooth integration and usage in automations, is a very big plus for me."
  • "Most amazingly its integration with Office 365 (online) is one of the best features it has other than integrating with other apps like Salesforce, etc."
  • "You can upload your bin, upload your files quickly, and download your files quickly, and you can use it on your own, on an iPad, or on your mobile phones whenever you wish to."

Room for Improvement

Box requires improvements in search performance, larger file support, and syncing features for non-enterprise users. The interface could be more intuitive and integrations with platforms like Office 365 need expansion. Enhanced security customization, better role-based permissions, and more seamless real-time collaboration are necessary. Users note slow file indexing and challenges with managing data and permissions. Pricing is considered high, and the API is complex. Liquid error: undefined method `first' for nil:NilClass
  • "The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified."
  • "I would like to see the below additional features: Disposition features, record management and retention policies in this application."
  • "With OneDrive, you can continuously save your files over a Box folder. That is something I wish we could have."

ROI

Box provided significant time savings through reduced turnaround times. Early indicators suggest a positive outcome. While detailed calculations are pending, risk mitigation related to PII, HIPAA, and FERPA significantly impacts ROI positively. The timeframe associated with Box ROI is 24 months. Substantial returns are achievable, albeit with proprietary considerations. Users reported time savings and efficiency improvements in file storage and retrieval through Box use.

Pricing

Enterprise users find Box pricing competitive, especially when negotiated. Education institutions recommend leveraging Internet2 for better deals, while some suggest subscribing annually to secure discounts. Pricing perceptions vary, with some highlighting the value and feature set they receive, while others note expenses increase with advanced tools. Setup is straightforward, but careful planning of permissions is needed. A business account requires at least three users, with free access for external users, enabling cost-effective collaboration.
  • "Box's pricing is excellent."
  • "I have to pay for Box. It could be a little cheaper.On a scale from one to ten, I would give the pricing a five."
  • "The more you dig, the deeper the level of tools, and the more expensive it becomes."

Popular Use Cases

Users primarily utilize Box for file sharing, document collaboration, and cloud-based storage across various industries. They leverage Box to securely share large files, manage documentation, and enable seamless content access for remote workforces. Box's integration capabilities enhance business operations, including workflow management and e-signature functionality, supporting enterprise-level collaboration. Its security features make it a preferred option for sensitive data management in sectors like finance, ensuring safe communication and information exchange between internal teams and external clients.

Service and Support

Box's customer service is praised for being helpful, attentive, and assigning dedicated success managers, though some think there is room for enhancement. Technical support is perceived as knowledgeable and responsive, though sometimes accessing advanced help can be challenging. Users note timely responses and effective issue resolution, but there are mentions of potential delays in communication. Pricing for support varies based on the package selected. Some rarely require assistance due to the reliability of Box.

Deployment

Users frequently describe Box's initial setup as straightforward and quick. Many mention it takes only minutes to set up, with some needing just under two minutes. They appreciate the simplicity and praise the support team for their assistance. Organizations highlight the importance of planning, especially regarding permission structures, while some note differences with Active Directory. Single sign-on implementation can be challenging, and pricing considerations are advised, especially compared to other options like Google Drive.

Scalability

Box scales effectively, accommodating large numbers of users without major issues. Reports indicate solid performance with numerous active accounts, although administrative functions like reporting can experience challenges at very high user counts. While most don't encounter major drawbacks, some note limitations with processing large file sizes. Generally, companies ranging from small to large can expect consistent performance. The flexibility in subscription options further reinforces Box's scalability, making it suitable for various organizational sizes and needs.

Stability

Box is regarded as very stable with minimal performance issues. Users have rarely encountered outages, and when they have occurred, they were resolved quickly. Core functionality remains reliable, without notable stability problems. Many rate Box highly in terms of stability, often scoring near perfect. Upload speed could use improvement, but connectivity is consistently maintained. Users commend its consistent reliability and security over the years, with no significant data loss incidents.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Box Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business13
Midsize Enterprise3
Large Enterprise19
By reviewers
By visitors reading reviews
Company SizeCount
Small Business208
Midsize Enterprise85
Large Enterprise263
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
12%
Manufacturing Company
8%
Government
6%
Healthcare Company
6%
Comms Service Provider
6%
Construction Company
6%
Performing Arts
5%
University
5%
Legal Firm
4%
Computer Software Company
4%
Insurance Company
4%
Retailer
3%
Transportation Company
3%
Real Estate/Law Firm
3%
Marketing Services Firm
3%
Outsourcing Company
3%
Wholesaler/Distributor
3%
Educational Organization
2%
Energy/Utilities Company
2%
Media Company
2%
Non Profit
1%
Recreational Facilities/Services Company
1%
Pharma/Biotech Company
1%
Hospitality Company
1%
Recruiting/Hr Firm
1%
Logistics Company
1%
Religious Institution
1%
Aerospace/Defense Firm
1%
Consumer Goods Company
1%
Leisure / Travel Company
1%

Compare Box with alternative products

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Learn more about Box

Box is a powerful platform for file storage and collaboration, known for its security, ease of use, and advanced integration options. Supporting seamless synchronization and real-time editing, Box facilitates effective teamwork and secure sharing of content both internally and externally. Though it faces challenges such as folder-level security and collaboration speed, Box remains a preferred choice for enterprises seeking efficient document management and secure file transfers. Its robust feature set, including metadata management and customizable permissions, supports remote work and facilitates easy access to stored documents and workflows.

What are the key features of Box?

  • Ease of Use: Intuitive interface across all devices for efficient file management and collaboration.
  • Collaboration Tools: Real-time editing and robust tools to enhance teamwork.
  • Security Options: Strong encryption and customizable permissions to protect content.
  • Third-party Integration: Seamless integration with apps like Microsoft Office.
  • File Sharing: Efficient sharing capabilities for both internal and external stakeholders.
  • Metadata Management: Advanced options for organizing and managing content.

Why do users appreciate using Box?

  • Productivity Boost: Reduces time and effort needed for document access and collaboration.
  • Secure Environment: Ensures data safety through strong security measures.
  • Improved Workflow: Facilitates smoother operations and collaboration across teams.
  • Mobility: Supports remote work with easy access to files on the move.

In industries like finance, healthcare, and legal, Box is employed for secure document storage and sharing, ensuring compliance with regulatory requirements. Teams leverage its features for secure project collaboration, e-signatures, and handling large files, making it invaluable in sectors requiring strict data management protocols.

Box customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc

Related questions

  • 55
Which is better—Box or Dropbox?
  • 113
When evaluating Enterprise Content Management, what aspect do you think is the most important to look for?
  • 133
What is the best ECM solution for a midsize management consulting firm?
  • 72
What are typical options for storing and managing large videos?
  • 138
Do you know of a solution which fulfills the requirements listed below?
  • 88
What is the primary reason why ECM implementations are struggling to survive past the ECM project phase?
  • 108
Would Alfresco give an organization more benefits in terms of cost, features & security as compared to Sharepoint?
  • 91
What best practices should we adopt when working with Adobe and Documentum?
  • 114
What is the most widely used Content Management Solution (CMS)?
  • 94
SharePoint versus Alfresco?

Product Categories

Product Categories
Enterprise Content Management
Cloud Storage
Digital Asset Management
Document Management Software
Content Collaboration Platforms

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Box Reviews Summary
Author infoRatingReview Summary
Lead AI Tech and Tech Automation Engineer at a individual & family service with 1-10 employees4.5I primarily use Box for structured file organization, secure sharing, and automation integration, favoring it over Google Drive. I appreciate its quick setup, but find the pricing unjustified and desire AI features for better document identification.
Senior Projects Manager at Tech-hub4.5I highly recommend Box for its excellent synchronization, collaboration, and automation, saving time and ensuring compliance. It's easy to use. My main desire is for more real-time online collaboration features.
Sales Manager at a wholesaler/distributor with 51-200 employees4.5I use Box for secure external data sharing, finding it simple, effective, and very stable. While I appreciate its ease of setup and value, I hope for increased capacity and encryption in the future. I rate it 9/10.
Consultant at a tech vendor with 51-200 employees4.0I primarily used Box for stable storage, appreciating its easy search and good UI over SharePoint. While installation was tricky and collaborative editing challenging, it saved time for my small firm, earning an 8/10 rating.
Program Administrator at Flextronics3.0I use Box for data storage and collaboration, finding its setup easy and external security good. However, internal security is weak (insiders bypass restrictions), and deleted data isn't recoverable. Stability is average; I rate it 6/10.
Software developer at TAIGLE LLC3.5I use Box for document storage and management, valuing its controlled access and e-signature features. It's stable, scalable, and easy to set up, but I believe the price should be lowered.
Technical Adviser at a computer software company with 5,001-10,000 employees3.0I use Box for document sharing and collaboration, valuing its user-friendly interface and versatile sharing permissions. However, its permission system, costly API call limits, and slow support are significant drawbacks, prompting a transition to SharePoint.
Medical Director at University OH Partners5.0I find Box excellent for secure client file sharing and collaboration. Its security is most valuable, though real-time editing needs improvement. Box is stable, scalable, easy to set up, and offers great value, earning a 10/10.