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Box pros and cons

Vendor: Box
4.2 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Box allows for seamless data collaboration anytime and anywhere with a strong emphasis on file sharing capabilities.
Integration with Microsoft Office is excellent, enhancing productivity and collaboration across various platforms.
Box offers robust security features, ensuring data protection over the past seventeen years without any data loss incidents.
Box is easy to deploy and scale, making it suitable for various organizational needs, including multi-organizational projects.
Box provides controlled access to documents with a variety of permission settings, offering convenience and flexibility to users.

CONS

Box's high level of security impacts performance, especially when compared with other similar services.
The integration with other products should be improved, with a focus on Office 365 and Outlook.
Collaborative editing is challenging if multiple people are in a document at once.
Deleting files in Box is cumbersome as there is no obvious bulk delete option available.
Box's data security and the complexity of the API could be improved in future releases with better encryption and straightforward use.
 

Box Pros review quotes

it_user1122 - PeerSpot reviewer
Infrastructure Expert at a tech services company with 1,001-5,000 employees
Jul 20, 2012
Most of the time, they are running a free 50GB for life promotion, which is a pretty good deal.
it_user5442 - PeerSpot reviewer
CEO with 51-200 employees
Mar 26, 2013
Awesome solution that works on many devices.
it_user367332 - PeerSpot reviewer
IT Program Manager at a university with 10,001+ employees
Aug 25, 2017
Using Box for cloud storage allows us to focus on the service and maintaining infrastructure.
Learn what your peers think about Box. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,311 professionals have used our research since 2012.
it_user420975 - PeerSpot reviewer
WW Practice Leader in Solution Architecture and Systems Engineering at a tech company with 10,001+ employees
Apr 8, 2016
The ease of using Box on multi-platforms, including my phone and tablet, along with the collaboration features means I've been able to use it with my family (including my non-tech-savvy parents) for simple sharing, as well as with colleagues for team collaboration.
it_user471978 - PeerSpot reviewer
Application Analyst at a retailer with 1,001-5,000 employees
Jun 30, 2016
Most amazingly its integration with Office 365 (online) is one of the best features it has other than integrating with other apps like Salesforce, etc.
it_user472392 - PeerSpot reviewer
Collaborate Helpdesk Specialist at a university with 5,001-10,000 employees
Jun 30, 2016
Box thinks of features before I realize I want them!
it_user472476 - PeerSpot reviewer
Enterprise Content Management Administrator at a media company with 501-1,000 employees
Jul 1, 2016
Sharing and collaborating across files and folders has been a massive game changer.
it_user474612 - PeerSpot reviewer
Applications Analyst at a philanthropy with 51-200 employees
Jul 5, 2016
File/Folder collaboration has allowed our users to work together, eliminate silos and reduce unnecessary email.
it_user481401 - PeerSpot reviewer
Technical Analyst at a non-tech company with 1,001-5,000 employees
Jul 18, 2016
Customer service is top notch with having a dedicated customer success manager assigned to the account.
it_user487773 - PeerSpot reviewer
Productivity & Collaboration Service manager at a consumer goods company with 1,001-5,000 employees
Jul 28, 2016
File and Folder sharing in the organization and outside of it.
 

Box Cons review quotes

it_user1122 - PeerSpot reviewer
Infrastructure Expert at a tech services company with 1,001-5,000 employees
Jul 20, 2012
My biggest problem with Box.net is the lack of a free desktop syncing feature.
it_user5442 - PeerSpot reviewer
CEO with 51-200 employees
Mar 26, 2013
I wish the search was faster, like a google search.
it_user367332 - PeerSpot reviewer
IT Program Manager at a university with 10,001+ employees
Aug 25, 2017
Improvements in speed - Box's high level of security impacts performance, especially when compared with other similar services.
Learn what your peers think about Box. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,311 professionals have used our research since 2012.
it_user420975 - PeerSpot reviewer
WW Practice Leader in Solution Architecture and Systems Engineering at a tech company with 10,001+ employees
Apr 8, 2016
The security settings are such that if I have a folder with subfolders several levels deep, whatever security setting I have for the parent folder gets inherited at all the subfolders. This has been limiting.
it_user471978 - PeerSpot reviewer
Application Analyst at a retailer with 1,001-5,000 employees
Jun 30, 2016
I would like to see the below additional features: Disposition features, record management and retention policies in this application.
it_user472392 - PeerSpot reviewer
Collaborate Helpdesk Specialist at a university with 5,001-10,000 employees
Jun 30, 2016
Box Sync is still a bit buggy and it is difficult to get used to not being able to organize your view of folders as it is determined by the owner of the folder.
it_user472476 - PeerSpot reviewer
Enterprise Content Management Administrator at a media company with 501-1,000 employees
Jul 1, 2016
I would love to see the ability to invite collaborators extended to a file level, not just the folder level.
it_user474612 - PeerSpot reviewer
Applications Analyst at a philanthropy with 51-200 employees
Jul 5, 2016
The Search functionality needs to be more robust and behave like Google Search.
it_user481401 - PeerSpot reviewer
Technical Analyst at a non-tech company with 1,001-5,000 employees
Jul 18, 2016
Technical support has some room for improvement, but nothing insurmountable.
it_user487773 - PeerSpot reviewer
Productivity & Collaboration Service manager at a consumer goods company with 1,001-5,000 employees
Jul 28, 2016
Search function remove layers.