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Box - Intelligent Content Management pros and cons

Vendor: Box

4.2 out of 5

48 reviews
87% willing to recommend

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Pros & Cons summary

Box - Intelligent Content Management excels in collaboration and sharing with strong security, encryption, and integration with third-party platforms, yet lacks customization due to inherited security settings. Its stable service history and seamless synchronization make it suitable for workflow management. However, it requires improved integration with Office 365, enhanced technical support, and better IT control features. Pricing structures pose challenges for small users, and enhanced encryption is needed for international data compliance.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Box offers excellent collaboration and sharing features that facilitate teamwork and streamline communication across various platforms.

Box is renowned for its strong security options, including compliance, encryption, and enterprise-grade management.

Box integrates well with 3rd party applications and platforms, enhancing its functionality and usability.

Box provides a stable and reliable service with no historical data breaches, ensuring data integrity and continuous performance.

Box is user-friendly and supports seamless file sharing and synchronization, ideal for collaboration and efficient workflow management.

CONS

Box - Intelligent Content Management's security settings limit customization by inheriting parent folder settings in all subfolders, restricting flexibility.

The platform could benefit from improved technical support and expanded management features to provide greater IT control.

Integration with other platforms, particularly Office 365 and Outlook, needs enhancement to allow seamless functionality.

The current pricing structure is a concern for small users, with high costs for accessing advanced features.

Encryption and better data privacy options are desired for enhanced security, especially in the context of international data storage laws.

Box - Intelligent Content Management Pros review quotes

Manager, Technology & Integration at GlobalMac IT

Aug 16, 2026

With us being an all Mac managed service provider, we find that the integration Box - Intelligent Content Management has with Finder is really good with the syncing, and it is probably one of the better file-sharing solutions when it comes to that, which is the big reason why we suggest it out to our clients.

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Shivakant Mishra

Software Developer at a educational organization with 51-200 employees

Oct 23, 2026

Secure sharing makes it easy to collaborate with team members without losing control over who can access and save documents.

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Kristine Parrinelli

Agile Solutions Designer at a tech consulting company with 51-200 employees

Oct 6, 2026

Box - Intelligent Content Management has positively impacted my organization by making it easier for us to receive assets, allowing bulk sending instead of having assets sent to us one at a time.

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Box - Intelligent Content Management

Free Report: Box - Intelligent Content Management Reviews and More

Learn what your peers think about Box - Intelligent Content Management. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.

919,003 professionals have used our research since 2012.

BM

Freighter Load Controller at a transportation company with 10,001+ employees

Oct 8, 2026

Box - Intelligent Content Management has positively impacted my organization by being really great and helpful for the past two years I have been using it.

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Chirag Morajkar

Lead Ai Tech And Tech Automation Engineer at a individual & family service with 11-50 employees

May 11, 2026

The best features of Box for me include the structured file organizing, which is the most important part I found, and apart from that, secure sharing and integration with automation platforms, along with its smooth integration and usage in automations, is a very big plus for me.

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Senior Projects Manager at Tech-hub

Nov 17, 2025

Box's automation capabilities have helped optimize my business processes by saving time for sharing or sending files between the team.

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LH

LouisHeidensohn

Consultant at a tech vendor with 51-200 employees

Apr 24, 2025

Box had a very easy-to-use search feature and a good user interface on its website, which was faster and better than SharePoint.

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reviewer2004534

Works at a wholesaler/distributor with 51-200 employees

May 15, 2024

Box is very simple and effective, so I prefer Box.

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Parthasarathy Chellapillai

Program Administrator at Flextronics

Jan 26, 2024

The solution is used for data storage and any kind of visualization.

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PG

PhilipGlencross

Medical Director at University OH Partners

Jul 17, 2023

The most valuable feature of Box is security.

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Show 10 more reviews (out of 46)

Box - Intelligent Content Management Cons review quotes

Manager, Technology & Integration at GlobalMac IT

Aug 16, 2026

I find it rather difficult to get in touch with someone, but typically once you do, they are able to provide assistance on whatever you need.

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Shivakant Mishra

Software Developer at a educational organization with 51-200 employees

Oct 23, 2026

Box - Intelligent Content Management could improve by making the interface more intuitive for new users and simplifying some advanced settings.

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Kristine Parrinelli

Agile Solutions Designer at a tech consulting company with 51-200 employees

Oct 6, 2026

Box - Intelligent Content Management can be improved by using a bit more AI, making it easier and more user-friendly to drop things in, with the ability for folks to zip things or drop one asset at a time so that it groups them all together, giving them an option to group everything together.

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Box - Intelligent Content Management

Free Report: Box - Intelligent Content Management Reviews and More

Learn what your peers think about Box - Intelligent Content Management. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.

919,003 professionals have used our research since 2012.

BM

Freighter Load Controller at a transportation company with 10,001+ employees

Oct 8, 2026

One aspect of Box - Intelligent Content Management that could be improved is the search functionality, which can occasionally be slow or less intuitive when locating specific files with large repositories.

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Chirag Morajkar

Lead Ai Tech And Tech Automation Engineer at a individual & family service with 11-50 employees

May 11, 2026

The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified.

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Senior Projects Manager at Tech-hub

Nov 17, 2025

I would like to see features for online collaboration between team members in the future, to open and see who is accessing the document now and see my movements across the document or the file we are sharing together.

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LH

LouisHeidensohn

Consultant at a tech vendor with 51-200 employees

Apr 24, 2025

Collaborative editing was challenging if multiple people were in a document at once.

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reviewer2004534

Works at a wholesaler/distributor with 51-200 employees

May 15, 2024

In future releases, there could be encryption, to have better security.

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Parthasarathy Chellapillai

Program Administrator at Flextronics

Jan 26, 2024

The solution's data security should be improved.

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PG

PhilipGlencross

Medical Director at University OH Partners

Jul 17, 2023

Working on documents in real-time is sometimes faulty and could be improved.

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Show 10 more reviews (out of 46)

Product Categories

Product Categories

Enterprise Content Management

Digital Asset Management

Document Management Software

Content Collaboration Platforms

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Product Categories

Product Categories

Enterprise Content Management

Digital Asset Management

Document Management Software

Content Collaboration Platforms

Popular Comparisons

Popular Comparisons

SharePoint vs Box - Intelligent Content Management

Google Workspace vs Box - Intelligent Content Management

CTERA Intelligent Data Platform vs Box - Intelligent Content Management

NetApp Cloud Volumes ONTAP vs Box - Intelligent Content Management

Nasuni vs Box - Intelligent Content Management

Amazon EFS (Elastic File System) vs Box - Intelligent Content Management

Adobe Experience Manager vs Box - Intelligent Content Management

Hyland OnBase vs Box - Intelligent Content Management

SS&C Blue Prism vs Box - Intelligent Content Management

Dropbox Business - Enterprise vs Box - Intelligent Content Management

OpenText Documentum Content Management vs Box - Intelligent Content Management

Alfresco vs Box - Intelligent Content Management

OpenText Content Management vs Box - Intelligent Content Management

IBM FileNet vs Box - Intelligent Content Management

Kiteworks vs Box - Intelligent Content Management

See all alternatives

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