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Box - Intelligent Content Management Logo

Box - Intelligent Content Management pros and cons

Vendor: Box
4.2 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Box offers seamless multi-platform usage, including phones and tablets, enhancing collaboration with family and colleagues.
Box provides excellent customer service with a dedicated success manager and technical support.
Box excels in security with compliance, encryption, and enterprise-grade management.
Box's automation capabilities optimize business processes, saving time and enhancing collaboration.
Box is highly stable, having maintained data integrity over many years, ensuring reliable performance.

CONS

Box's security settings inherit permissions from parent to subfolders, which limits flexibility.
The cost of accessing advanced features of Box is high for small users, and pricing is a major friction point.
Box struggles with integration and compatibility with other platforms, needing more seamless connection, especially with Office 365 and Outlook.
Box's search functionality is lacking, behaving inadequately similar to Google Search, causing inconvenience in finding documents.
Box's real-time collaborative editing is challenging with multiple users, and the API is complex and could be more user-friendly.
 

Box - Intelligent Content Management Pros review quotes

Jeremey Kenney - PeerSpot reviewer
Manager, Technology & Integration at GlobalMac IT
Aug 16, 2026
With us being an all Mac managed service provider, we find that the integration Box - Intelligent Content Management has with Finder is really good with the syncing, and it is probably one of the better file-sharing solutions when it comes to that, which is the big reason why we suggest it out to our clients.
Chirag Morajkar - PeerSpot reviewer
Lead Ai Tech And Tech Automation Engineer at a individual & family service with 11-50 employees
May 11, 2026
The best features of Box for me include the structured file organizing, which is the most important part I found, and apart from that, secure sharing and integration with automation platforms, along with its smooth integration and usage in automations, is a very big plus for me.
Ahmed Rashad - PeerSpot reviewer
Senior Projects Manager at Tech-hub
Nov 17, 2025
Box's automation capabilities have helped optimize my business processes by saving time for sharing or sending files between the team.
Learn what your peers think about Box - Intelligent Content Management. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
911,039 professionals have used our research since 2012.
LH
Consultant at a tech vendor with 51-200 employees
Apr 24, 2025
Box had a very easy-to-use search feature and a good user interface on its website, which was faster and better than SharePoint.
reviewer2004534 - PeerSpot reviewer
Works at a wholesaler/distributor with 51-200 employees
May 15, 2024
Box is very simple and effective, so I prefer Box.
Parthasarathy Chellapillai - PeerSpot reviewer
Program Administrator at Flextronics
Jan 26, 2024
The solution is used for data storage and any kind of visualization.
Mahender Nirwan - PeerSpot reviewer
Software developer at TAIGLE LLC
Aug 15, 2024
We can provide controlled access to documents using the product.
PG
Medical Director at University OH Partners
Jul 17, 2023
The most valuable feature of Box is security.
YT
Senior Manager, IAM (Des317) at Inspira Enterprise
Dec 7, 2023
The system's performance is impressive, and file sharing is notably straightforward.
Yasmine Abib - PeerSpot reviewer
Systems engineer at Expleogroup
Mar 31, 2023
I like that Box makes it easy to deploy virtual machines.
 

Box - Intelligent Content Management Cons review quotes

Jeremey Kenney - PeerSpot reviewer
Manager, Technology & Integration at GlobalMac IT
Aug 16, 2026
I find it rather difficult to get in touch with someone, but typically once you do, they are able to provide assistance on whatever you need.
Chirag Morajkar - PeerSpot reviewer
Lead Ai Tech And Tech Automation Engineer at a individual & family service with 11-50 employees
May 11, 2026
The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified.
Ahmed Rashad - PeerSpot reviewer
Senior Projects Manager at Tech-hub
Nov 17, 2025
I would like to see features for online collaboration between team members in the future, to open and see who is accessing the document now and see my movements across the document or the file we are sharing together.
Learn what your peers think about Box - Intelligent Content Management. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
911,039 professionals have used our research since 2012.
LH
Consultant at a tech vendor with 51-200 employees
Apr 24, 2025
Collaborative editing was challenging if multiple people were in a document at once.
reviewer2004534 - PeerSpot reviewer
Works at a wholesaler/distributor with 51-200 employees
May 15, 2024
In future releases, there could be encryption, to have better security.
Parthasarathy Chellapillai - PeerSpot reviewer
Program Administrator at Flextronics
Jan 26, 2024
The solution's data security should be improved.
Mahender Nirwan - PeerSpot reviewer
Software developer at TAIGLE LLC
Aug 15, 2024
The price must be lowered.
PG
Medical Director at University OH Partners
Jul 17, 2023
Working on documents in real-time is sometimes faulty and could be improved.
YT
Senior Manager, IAM (Des317) at Inspira Enterprise
Dec 7, 2023
I find their API to be quite complex and it could be more straightforward.
Yasmine Abib - PeerSpot reviewer
Systems engineer at Expleogroup
Mar 31, 2023
It could be cheaper.