Box and IBM FileNet compete in the cloud storage and document management category. Box seems to have an upper hand in ease of deployment and customer service based on user feedback, while IBM FileNet is preferred for extensive enterprise capabilities and scalability.
Features: Box offers real-time collaboration, integration with Microsoft Office, and secure file sharing that appeal to businesses looking for flexible cloud storage solutions. IBM FileNet provides robust document management features, including scalability, record management, and deep content management capabilities suitable for larger enterprises.
Room for Improvement: Box users have indicated a need for better search functionality, expanded integration options, and enhanced security features for enterprise use. IBM FileNet faces challenges with a complex installation process, high licensing costs, and difficulties in integrating with other solutions.
Ease of Deployment and Customer Service: Box supports both private and public cloud solutions, offering more flexible deployment and receiving positive feedback for its proactive customer service, though some delays in technical support are noted. IBM FileNet, primarily deployed on-premises, is valued for its stability but criticized for complex deployment and variable customer service quality dependent on the service contract level.
Pricing and ROI: Box is considered cost-effective and offers both free and enterprise-level options, although it could improve pricing transparency regarding API calls. It shows strong ROI in terms of time savings. IBM FileNet, while more expensive with costly licensing and complex agreements, is seen as a worthwhile investment for data management efficiencies in large enterprises due to its scalability and integration capabilities.
People come from all over the world, and they have specialists at the other end of the world to help if needed.
For IBM FileNet, I give a rating of nine out of ten.
The product-level support is better now than before.
I am uncertain about its effectiveness at an enterprise level, where SharePoint might be preferred.
The bigger products like IBM FileNet can handle billions of documents and thousands of users.
Box was very stable and did not have any latency issues.
FileNet was restricted to DB2's enterprise edition instead of the standard edition, causing complications.
In terms of stability, we haven't experienced any big technical issues or downtime with IBM FileNet.
Collaborative editing was challenging if multiple people were in a document at once.
The response time and resolution of issues by technical support need improvement.
There are only a few products large enterprises can choose from, and it doesn't really matter which one as it often depends on the consultants and the team implementing the solution.
FileNet needs improvement in pricing as it has become very expensive.
The product has become more expensive and requires significant investment for enterprise solutions.
The price is high, with yearly subscriptions increasing day by day.
FileNet and similar enterprise-level tools require substantial costs, starting in the millions.
Box had a very easy-to-use search feature and a good user interface on its website, which was faster and better than SharePoint.
It stands out for its integration capabilities, making it a practical choice for our needs in managing content and related tasks.
At this level, companies don't buy a ready-made solution.
The main features we find impactful are the workflow and document management along with FileNet file stores.
Box is a Modern Content Management Platform for companies of all sizes and industries. The difference that Box brings is that it offers the security and controls admins need with the sharing and collaboration capabilities end users want. Box has made it easier for people to securely share ideas, collaborate and get work done faster. Today, more than 62,000 businesses, including 59% of the Fortune 500, trust Box to manage content in the cloud.
The Box platform provides HIPAA, FINRA, FedRAMP, and many other compliances to go with granular access permissions and advanced security capabilities.
By using Box you can sync, share, and collaborate on all types of files, anywhere, on any device - but that's just the beginning. You can choose where to store your data, to manage your own encryption keys, and set workflows to automate content-based processes. You can also assign custom metadata tags to content, watermark sensitive content, and set file retention or legal hold policies.
Box has deep, native integrations with Microsoft Office and Outlook, Google Apps for Work, Salesforce, Netsuite, Docusign, Adobe, and many other best-of-breed solutions you may already be using.
IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.
There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.
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