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DocuSign Reviews

Vendor: Docusign
4.2 out of 5
Badge Ranked 1
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What is DocuSign?

DocuSign electronic signature platform seems to be very easy to use, both for document senders and signers, ensuring broad adoption and user satisfaction. DocuSign supports all types of signing scenarios, from the simplest to the most complex, and is easily configurable so you don't have to modify your documents or workflows. Plus, with the most robust eSignature mobile capability, you can securely sign anywhere, anytime on any Internet-enabled device.

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DocuSign is the #1 ranked solution in top Electronic Approval Software. PeerSpot users give DocuSign an average rating of 8.4 out of 10. DocuSign is most commonly compared to ShareFile: DocuSign vs ShareFile. DocuSign is popular among the large enterprise segment, accounting for 45% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 16% of all views.
Buyer's Guide
DocuSign
April 2026
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Helped 886,349 peers since 2012

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DocuSign mindshare

As of April 2026, the mindshare of DocuSign in the eSignature (Electronic Signature) category stands at 14.7%, down from 31.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.
eSignature (Electronic Signature) Mindshare Distribution
ProductMindshare (%)
DocuSign14.7%
Adobe Sign6.2%
SignNow3.8%
Other75.3%
eSignature (Electronic Signature)

PeerResearch reports based on DocuSign reviews

TypeTitleDate
CategoryeSignature (Electronic Signature)Apr 10, 2026Download
ProductReviews, tips, and advice from real usersApr 10, 2026Download
ComparisonDocuSign vs SignNowApr 10, 2026Download
ComparisonDocuSign vs Dropbox SignApr 10, 2026Download
ComparisonDocuSign vs PandaDocApr 10, 2026Download
Suggested products
TitleRatingMindshareRecommending
ShareFile4.22.4%90%11 interviewsAdd to research
Adobe Sign4.76.2%100%11 interviewsAdd to research
 
 
Key learnings from peers
Last updated Mar 15, 2026

Valuable Features

DocuSign's most valuable features include workflow capabilities that streamline approval processes, saving time and eliminating the need for in-person meetings. Its secure e-signature, document tracking, and template generation enhance user experience. The system supports multiple users and customized workflows, ensuring flexibility. User-friendly and scalable across countries and languages, DocuSign integrates well with SaaS tools. With accessibility on mobile devices, it offers a convenient interface, contributing to increased organizational efficiency and positive ROI.
  • "The cost for DocuSign is not cheap, however, it's worth it in the long run."
  • "DocuSign is currently able to cater to almost 95% of user needs in terms of contractual documents, propagation, storage, signature process, and additional requirements."
  • "I appreciate that I can see when they've viewed the document, when they've signed the document, and the status of the document, which is probably my favorite feature in DocuSign."

Room for Improvement

DocuSign needs to enhance customer support resolution and communication, improve integration with IT services and ERP systems, and address mobile app compatibility issues. Consistent formatting between editing and preview screens is necessary. Document workflow and system stability require better performance. AI could assist with positioning elements and reducing document review burden. Enhanced educational resources for digital signature understanding and improved process transparency for document tracking are also essential. Pricing and security improvements are additional concerns.
  • "Resolution from customer service and their response rate in resolving issues needs to be improved."
  • "I find the new updated formatting and template system in DocuSign problematic. When I format and create content in their new updated system, the preview looks different from what I see during editing."
  • "If the workflow becomes heavy, the system slows down, requiring consultation with the team to get the workflow load relieved."

ROI

Users have generally observed substantial returns from DocuSign. It streamlines processes and saves considerable time, especially during remote work periods. Significant time-saving per contract is noted, with mass operations seeing impressive returns. Some users report measurable benefits like cost savings by eliminating the need for printing and manual signatures, although formatting issues may impact complete time efficiency. Users find it difficult to measure returns directly, yet appreciate the sped-up process and halved document signing time.

Pricing

DocuSign pricing varies, with enterprise users typically incurring annual licensing fees. While costs can be considerable, many find the pricing reasonable relative to the features offered, though affordability ratings range from 4 to 8 out of 10. Setup costs are generally managed by IT teams. Pricing may fluctuate based on transaction volume, and some users note challenges due to currency exchange rates. Some express that the tool is costly, particularly in regions like Nigeria.
  • "The tool is expensive."

Popular Use Cases

Organizations primarily use DocuSign for electronic signatures on documents such as agreements, contracts, and approvals. It is employed across various departments like HR, Procurement, and Accounts, reducing the need for paper and enabling a paperless roadmap. DocuSign integrates with tools like Salesforce and Coupa, offering security features and storage capabilities. It facilitates workflow approvals and signing processes, enhancing efficiency in tenancy, mortgage, and project agreements.

Service and Support

Several users find DocuSign's customer service and support to be responsive and efficient, logging priority tickets results in prompt assistance. There are cases where the support provided is deemed mediocre due to miscommunication or routing issues. Some avoid direct interaction with DocuSign support. Others experience quick response times, resolving issues within hours. Many have not encountered issues requiring assistance.

Deployment

Users describe DocuSign's initial setup as straightforward and uncomplicated. It often requires minimal time and can be managed without technical staff. While basic implementations are easy, integrating extensive features or systems across large organizations might be more complex. Deployment is often fast, with cloud hosting simplifying the process. Users appreciate the ability to complete setup independently when provided access. Occasionally, consulting or internal training is needed for seamless integration.

Scalability

DocuSign is recognized for its scalability across multiple regions and languages. Users frequently rate its scalability highly, with some organizations successfully implementing it on a large scale. Many companies have experienced high levels of workflow scalability, accommodating a substantial number of users. While some only make limited use of its capabilities, others are prepared to expand its usage as needed. Its structure easily supports workload increases, ensuring it meets the demands of varied organizational sizes.

Stability

DocuSign exhibits remarkable consistency and reliability, consistently rated between nine and ten for stability. Users experience no bugs, glitches, crashes, or freezes. Responses highlight its top-notch performance, with no issues in terms of access or downtimes. Users describe it as a stable and dependable application, affirming no noticeable problems that would affect its usability.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our DocuSign Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business6
Midsize Enterprise3
Large Enterprise3
By reviewers
By visitors reading reviews
Company SizeCount
Small Business145
Midsize Enterprise68
Large Enterprise177
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
7%
Government
7%
Manufacturing Company
6%
Comms Service Provider
6%
Educational Organization
5%
Healthcare Company
5%
Retailer
4%
University
4%
Outsourcing Company
4%
Construction Company
4%
Performing Arts
4%
Energy/Utilities Company
3%
Insurance Company
3%
Media Company
3%
Legal Firm
2%
Real Estate/Law Firm
2%
Transportation Company
2%
Non Profit
2%
Hospitality Company
2%
Pharma/Biotech Company
2%
Recreational Facilities/Services Company
1%
Marketing Services Firm
1%
Wellness & Fitness Company
1%
Religious Institution
1%
Consumer Goods Company
1%
Wholesaler/Distributor
1%
Logistics Company
1%
Non Tech Company
1%

Compare DocuSign with alternative products

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Learn more about DocuSign

DocuSign was previously known as DocuSign eSignature, CoSign, DocuSign eNotary.

DocuSign customers

Bayer, Sony, ComCast, Century Link, Siemens, Boston Scientific, salesforce, Yahoo, McKeeson

Related questions

  • 16
When evaluating Electronic Approval Software, what aspect do you think is the most important to look for?
  • 24
Why is eSignature (Electronic Signature) important for companies?

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eSignature (Electronic Signature)

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DocuSign Reviews Summary
Author infoRatingReview Summary
Senior Consultant at a consultancy with 51-200 employees4.0I've used DocuSign for six years and found it highly flexible, secure, and well-integrated with tools like Salesforce. While scalability can be challenging in heavy workflows, overall, it's efficient, reliable, and delivers strong ROI.
Program Caseworker at a performing arts with 51-200 employees3.5I've used DocuSign for two years and value its security, tracking features, and template sharing, though formatting issues in the updated editor are frustrating and time-consuming, limiting potential time savings despite overall process improvements.
Business Process Management Engineer at a financial services firm with 1,001-5,000 employees4.0I appreciate DocuSign's workflow for configuring and sending documents for signatures, allowing for sequential or simultaneous signing. However, accessing support can be challenging for African businesses. I previously used a Nintex product as an alternative.
Procurement Manager at a computer software company with 201-500 employees3.5I occasionally use DocuSign for vendor agreements and appreciate its time-saving feature that eliminates the need for physical copies. However, I find moving boxes around during setup annoying and suggest enhancing the AI for smoother positioning.
Procurement officer at WWF Tanzania4.0We primarily use DocuSign for electronically signing documents, local purchase orders, and approvals. It's user-friendly, scalable, and offers a good ROI, especially during remote work. We need better integration with our IT services and ERP systems but are satisfied overall.
Product development senior manager at Joudcoffee4.5I use DocuSign primarily for signing rental agreements digitally and find it secure, stable, and easy to set up. The pricing is reasonable and the technical support is helpful. I haven't used other solutions but could benefit from enhanced security.
IT Manager at a energy/utilities company with 501-1,000 employees5.0I use DocuSign for e-signatures and workflows, which reduces paper and speeds approvals. While its workflow capabilities are great, customer service is poor, offering only tutorials instead of direct technical assistance.
Director at Autonomous Thingz Pty Ltd4.0I primarily use DocuSign for signing tenancy and mortgage documents, and I value its convenience in handling tasks online without meeting in person. However, I wish it would automatically send me copies of signed documents. The ROI is evident.