

Box and OpenText Content Management compete in the content management space. OpenText appears to have the upper hand due to its advanced features and integration capabilities.
Features: Box offers real-time co-authoring, file sharing, and extensive app integrations, making it favored for collaboration and security across platforms. OpenText excels in deep integration with applications like SAP and Salesforce, full-text search, and comprehensive digital asset management, which are critical for managing complex data.
Room for Improvement: Box users desire better search functionalities, enhanced integration options, and clarification on API call pricing. OpenText faces challenges with its complex interface and expenses, despite praise for its support and advanced feature integration.
Ease of Deployment and Customer Service: Box provides versatile deployment options via the public cloud, simplifying setup and offering responsive customer service. OpenText generally requires on-premises deployments suitable for enterprises managing hybrid solutions but can be complex to implement despite having well-rated service.
Pricing and ROI: Box is valued for its competitive pricing and considerable ROI, offering free accounts for external users. OpenText's high pricing is often justified by its extensive features and integration benefits, providing long-term ROI by centralizing multiple solutions, which can offset initial costs.
ROI may be very short if you use OpenText Content Management system effectively.
In prior years, support was really great; opening a ticket resulted in fast responses and proactive problem-solving.
The staff lacks adequate knowledge.
I am uncertain about its effectiveness at an enterprise level, where SharePoint might be preferred.
There is not enough documentation about scaling, which makes it difficult to enhance or modify environments without significant effort.
Box was very stable and did not have any latency issues.
The product is quite stable if it is well-managed.
To open and see who is accessing the document now and see my movements across the document or the file we are sharing together.
Collaborative editing was challenging if multiple people were in a document at once.
The expectation from the customer versus the product explanation needs alignment.
Another important aspect is the improvement of the artificial intelligence already embedded in OpenText Content Management solution.
I found the pricing reasonable because when I was working for an IBM partner, Box was free for us.
If you compare it to an archiving solution and you are using content management only for archiving, the cost of the license may seem too high, as you are paying for a license that not only includes archiving but also controls the full life cycle of information, connects with SAP and Salesforce, features a native connection with Office 365, and supports parallel editing.
The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.
Box had a very easy-to-use search feature and a good user interface on its website, which was faster and better than SharePoint.
Box's security features have helped my organization meet compliance needs.
The seamless integration between SAP and OpenText offers a 360-degree view of documents, facilitating a full-text search capability.
This means you have the full life cycle from the beginning when you define the solution, construct it, and finally transfer it to maintenance to keep all information updated easily, avoiding risks and ensuring access to accurate information at the right moment.
| Product | Market Share (%) |
|---|---|
| OpenText Content Management | 9.2% |
| Box | 4.4% |
| Other | 86.4% |


| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 9 |
| Large Enterprise | 27 |
| Company Size | Count |
|---|---|
| Small Business | 13 |
| Midsize Enterprise | 4 |
| Large Enterprise | 11 |
Box is a Modern Content Management Platform for companies of all sizes and industries. The difference that Box brings is that it offers the security and controls admins need with the sharing and collaboration capabilities end users want. Box has made it easier for people to securely share ideas, collaborate and get work done faster. Today, more than 62,000 businesses, including 59% of the Fortune 500, trust Box to manage content in the cloud.
The Box platform provides HIPAA, FINRA, FedRAMP, and many other compliances to go with granular access permissions and advanced security capabilities.
By using Box you can sync, share, and collaborate on all types of files, anywhere, on any device - but that's just the beginning. You can choose where to store your data, to manage your own encryption keys, and set workflows to automate content-based processes. You can also assign custom metadata tags to content, watermark sensitive content, and set file retention or legal hold policies.
Box has deep, native integrations with Microsoft Office and Outlook, Google Apps for Work, Salesforce, Netsuite, Docusign, Adobe, and many other best-of-breed solutions you may already be using.
OpenText Content Management offers seamless document storage and advanced search features. Ideal for organizations needing integration with SAP and other applications, it enhances workflows while ensuring security and compliance across multiple platforms.
OpenText Content Management stands out with its advanced integration capabilities, allowing seamless connectivity with SAP and other applications. Its enhanced security and permission systems safeguard information, vital for industries like banking, utilities, and oil & gas. Metadata categorization and customizable workflows aid in managing complex document lifecycles. Although improvements in visibility and integration with external tools are needed, the platform provides powerful collaboration tools, enhancing productivity. Users leverage document retention and WebReports features to ensure compliance. Challenges with support, performance during peak times, and architecture complexity are noted. Automation features and analytics require enhancement, alongside more user-friendly SmartUI and record management functionalities.
What key features define OpenText Content Management?OpenText Content Management is widely utilized in sectors such as banking, utilities, and oil & gas. It is implemented to manage software development projects, engineering documents, and workflow automation. Organizations leverage OpenText Extended ECM for document lifecycle management, post-project archiving, and records retention. Integration with platforms like ServiceNow allows efficient handling of document management across global operations, supporting information governance, tax return compilation, and capital projects.
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