Box vs Hyland OnBase comparison

Box and Hyland are both solutions in the Enterprise Content Management category. Box is ranked #8 with an average rating of 7.7, while Hyland is ranked #5 with an average rating of 7.7. Box holds a 4.3% mindshare in ECM, compared to Hyland’s 6.4% mindshare. Additionally, 85% of Box users are willing to recommend the solution, compared to 100% of Hyland users who would recommend it.

Box

Read 41 Box reviews

1,213 Views
907 Comparison Views

85% willing to recommend

Hyland OnBase

Read 13 Hyland OnBase reviews

1,971 Views
1,266 Comparison Views

100% willing to recommend

Box

Hyland OnBase

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Executive SummaryUpdated on Nov 4, 2024

Box and Hyland OnBase are prominent contenders in the content management and collaboration sector. Box stands out for its user-friendly interface and collaboration features, while Hyland OnBase is favored for handling complex business processes with robust customization.

Features: Box provides collaboration tools, robust security, and extensive third-party integrations, making it ideal for diverse environments. It's recognized for being device agnostic and simplifies file sharing. In contrast, Hyland OnBase is known for its comprehensive content management solutions, adaptable to various industries, with a strong focus on security, stability, and growth capabilities.

Room for Improvement: Box users desire enhanced search capabilities, better integration, and improved role management, noting performance issues linked to security settings. Hyland OnBase users suggest improving the usability of its interface, expanding both localization and OCR capabilities, and simplifying workflows and migration processes. Concerns regarding pricing models and regional pricing inconsistency are also highlighted.

Ease of Deployment and Customer Service: Box offers flexible deployment in both public and cloud environments, with responsive customer support, though accessing higher-tier assistance can be difficult. It is noted for positive user experiences. Hyland OnBase focuses on on-premises deployments with room for extensive customization but can require additional training to address deployment complexity.

Pricing and ROI: Box appears cost-efficient, particularly for educational bodies, with perceived high initial costs offset by its feature-rich offering. It provides notable ROI through operational efficiency and compliance risk reduction. Although perceived as expensive, Hyland OnBase's modular nature allows for detailed customization to optimize business processes, with recognized ROI in workflow efficiencies despite regional pricing disparities.

To learn more, read our detailed Box vs. Hyland OnBase Report (Updated: June 2025).

Buyer's Guide

Box vs. Hyland OnBase

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Box

Ranking in Enterprise Content Management

8th

Average Rating

8.4

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Cloud Storage (13th), Digital Asset Management (3rd), Document Management Software (4th), Content Collaboration Platforms (5th)

Hyland OnBase

Ranking in Enterprise Content Management

5th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (17th), Low-Code Development Platforms (13th)

Mindshare comparison

As of July 2025, in the Enterprise Content Management category, the mindshare of Box is 4.3%, down from 5.0% compared to the previous year. The mindshare of Hyland OnBase is 6.4%, up from 5.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Parthasarathy Chellapillai

Program Administrator at Flextronics

Used for data storage and data collaboration, but its data security could be improved

If I have restricted access within an organization by keeping the data in Box, there are other applications through which I can barge into the data. If anyone wants to keep a file restricted to four people, I can access it because it's available in the cloud. I can directly access the file and pull in the data by entering the file's name. Someone from outside the organization can't access it. However, someone from within the organization who is not supposed to access the data can access it, provided it is in Box. Box is almost like a folder structure outside your system. The solution uses the cloud, and you don't need any separate storage in your system. Even if your system crashes down, the data will be saved. Overall, I rate the solution a six out of ten.

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Srinivas Rao Kagitha

Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private

Offers good dashboards and reports but fails to offer better migration features

The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The interface is very good."

"Box is very simple and effective, so I prefer Box."

"Box is extremely stable, they have not been hacked or lost any data in the past seventeen years. I am very impressed with it."

"We've never had a penetration. We've never had a security issue that their support didn't solve. We love their audit trail. We can know exactly when a collaborator opens. We love how you can define a collaborator."

"We can provide controlled access to documents using the product."

"The solution is scalable."

"It is really easy to load files to and from this solution."

"Using Box for cloud storage allows us to focus on the service and maintaining infrastructure."

More Box pros

"The solution's most valuable features are integration and flexibility."

"I like the cloud and its integrability."

"We found the setup process to be okay since they do offer a troubleshooting guide."

"The solution is very developed and we are not taking full advantage of its functionalities."

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

"The most valuable features are that it's very secure and provides audit trails for our documents."

"The product's initial setup phase is not difficult."

"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."

More Hyland OnBase pros

Cons

"Improvements in speed - Box's high level of security impacts performance, especially when compared with other similar services."

"The integration with other products should be improved."

"If you want to delete something in Box, you have to do it manually, one by one. That was my recent experience. They might have a bulk delete, but I could not find that option. If you want to delete something, you have to go to each and every file and delete it."

"The upload speed needs improvement."

"The UI should be faster. Sometimes it lags when switching between documents."

"They could integrate better with other platforms."

"Tasks and comments could be easier to see, report, search, and manage."

"Maturity of the enterprise security around user management."

More Box cons

"Software malfunctioning usually occurs when we receive documents from external sources."

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."

"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The migration is a bit difficult in the tool."

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

More Hyland OnBase cons

Pricing and Cost Advice

"There's a free version that allows you to use it with almost full-feature access. Even in the free version, it gives you all you need."

"Our pricing and licensing is excellent. I'd tell all Higher Ed customers to talk with Internet2 for excellent pricing and support."

"My organization pays for the license."

"I believe Box is cheaper than SharePoint."

"A business account has a minimum of three users. If you are more than three people in-house, go for the Enterprise version. All the external users are free of charge."

"It is expensive per head, as you need the enterprise license to get full security and tools. So negotiate a discount!"

"Better sign a full year's contract to get a discount."

"Box needs to improve with their pricing in terms of licensing costs."

More Box pricing and cost advice

"OnBase is reasonably priced."

"The tool's price is high."

"The solution costs around $6,000 per month."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

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Top Industries

By visitors reading reviews

Educational Organization

26%

Financial Services Firm

Computer Software Company

Healthcare Company

Government

15%

Financial Services Firm

14%

Computer Software Company

11%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Box?

The solution is used for data storage and any kind of visualization.

See all answers

What is your experience regarding pricing and costs for Box?

I was not involved in discussions about paying for Box, so I cannot provide specifics about pricing.

See all answers

What needs improvement with Box?

Collaborative editing was challenging if multiple people were in a document at once. The installation procedure was tricky but manageable with provided guidance and steps.

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What do you like most about Hyland OnBase?

The solution is very developed and we are not taking full advantage of its functionalities.

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What is your experience regarding pricing and costs for Hyland OnBase?

I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...

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What needs improvement with Hyland OnBase?

I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...

See all answers

Comparisons

SharePoint vs Box

Compared 17% of the time

ShareFile vs Box

Compared 13% of the time

Microsoft OneDrive vs Box

Compared 12% of the time

Egnyte vs Box

Compared 7% of the time

More Box Competitors

Alfresco vs Hyland OnBase

Compared 18% of the time

OpenText Documentum Content Management vs Hyland OnBase

Compared 14% of the time

SharePoint vs Hyland OnBase

Compared 12% of the time

IBM FileNet vs Hyland OnBase

Compared 9% of the time

IBM BPM vs Hyland OnBase

Compared 2% of the time

More Hyland OnBase Competitors

Product Reports

Buyer's Guide

Box

July 2025

Download Box product report

Buyer's Guide

Hyland OnBase

June 2025

Download Hyland OnBase product report

Also Known As

No data available

OnBase

Overview

Box is a Modern Content Management Platform for companies of all sizes and industries. The difference that Box brings is that it offers the security and controls admins need with the sharing and collaboration capabilities end users want. Box has made it easier for people to securely share ideas, collaborate and get work done faster. Today, more than 62,000 businesses, including 59% of the Fortune 500, trust Box to manage content in the cloud.

The Box platform provides HIPAA, FINRA, FedRAMP, and many other compliances to go with granular access permissions and advanced security capabilities.

By using Box you can sync, share, and collaborate on all types of files, anywhere, on any device - but that's just the beginning. You can choose where to store your data, to manage your own encryption keys, and set workflows to automate content-based processes. You can also assign custom metadata tags to content, watermark sensitive content, and set file retention or legal hold policies.

Box has deep, native integrations with Microsoft Office and Outlook, Google Apps for Work, Salesforce, Netsuite, Docusign, Adobe, and many other best-of-breed solutions you may already be using.

Box

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Buyer's Guide

Box vs. Hyland OnBase

June 2025

Free Report: Box vs. Hyland OnBase

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