Box vs Hyland OnBase comparison

Box and Hyland are both solutions in the Enterprise Content Management category. Box is ranked #9 with an average rating of 7.5, while Hyland is ranked #6 with an average rating of 7.6. Box holds a 4.1% mindshare in ECM, compared to Hyland’s 6.0% mindshare. Additionally, 85% of Box users are willing to recommend the solution, compared to 100% of Hyland users who would recommend it.

Box

Read 42 Box reviews

3,334 Views
1,300 Comparison Views

85% willing to recommend

Hyland OnBase

Read 13 Hyland OnBase reviews

4,371 Views
2,404 Comparison Views

100% willing to recommend

Box

Hyland OnBase

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Executive SummaryUpdated on Nov 4, 2024

Box and Hyland OnBase are prominent contenders in the content management and collaboration sector. Box stands out for its user-friendly interface and collaboration features, while Hyland OnBase is favored for handling complex business processes with robust customization.

Features: Box provides collaboration tools, robust security, and extensive third-party integrations, making it ideal for diverse environments. It's recognized for being device agnostic and simplifies file sharing. In contrast, Hyland OnBase is known for its comprehensive content management solutions, adaptable to various industries, with a strong focus on security, stability, and growth capabilities.

Room for Improvement: Box users desire enhanced search capabilities, better integration, and improved role management, noting performance issues linked to security settings. Hyland OnBase users suggest improving the usability of its interface, expanding both localization and OCR capabilities, and simplifying workflows and migration processes. Concerns regarding pricing models and regional pricing inconsistency are also highlighted.

Ease of Deployment and Customer Service: Box offers flexible deployment in both public and cloud environments, with responsive customer support, though accessing higher-tier assistance can be difficult. It is noted for positive user experiences. Hyland OnBase focuses on on-premises deployments with room for extensive customization but can require additional training to address deployment complexity.

Pricing and ROI: Box appears cost-efficient, particularly for educational bodies, with perceived high initial costs offset by its feature-rich offering. It provides notable ROI through operational efficiency and compliance risk reduction. Although perceived as expensive, Hyland OnBase's modular nature allows for detailed customization to optimize business processes, with recognized ROI in workflow efficiencies despite regional pricing disparities.

To learn more, read our detailed Box vs. Hyland OnBase Report (Updated: December 2025).

Buyer's Guide

Box vs. Hyland OnBase

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Box

Ranking in Enterprise Content Management

9th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Cloud Storage (13th), Digital Asset Management (3rd), Document Management Software (5th), Content Collaboration Platforms (9th)

Hyland OnBase

Ranking in Enterprise Content Management

6th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (15th), Low-Code Development Platforms (12th)

Mindshare comparison

As of January 2026, in the Enterprise Content Management category, the mindshare of Box is 4.1%, up from 4.0% compared to the previous year. The mindshare of Hyland OnBase is 6.0%, down from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management Market Share Distribution
Product	Market Share (%)
Hyland OnBase	6.0%
Box	4.1%
Other	89.9%

Enterprise Content Management

Featured Reviews

Ahmed Rashad

Senior Projects Manager at Tech-hub

Team collaboration has improved through shared access and real-time synchronization

I find the synchronization feature most valuable in Box. When I use multiple devices, it syncs them together and gives excellent results. I can assess the benefits of Box's file sharing. Box's integration with third-party apps is valuable, especially with Outlook. Box has helped my team's productivity by being very helpful with team collaboration when we are sharing certain shared documents between us. I mostly value Box's automation capabilities. They have helped optimize my business processes by saving time for sharing or sending files between the team. This gives us a shared workspace to work together on the same document or the same ideas. Box's security features have helped my organization meet compliance needs.

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reviewer1981395

Product owner at a computer software company with 10,001+ employees

Seamless data management enhances security while monolithic architecture and reporting need improvements

I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, addressing some concerns. Additionally, there could be more integration points with products Hyland has acquired, such as Alfresco and Nuxeo. Offering a trial version with basic features would allow users to experience the product before purchasing. I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like the ease of use."

"Governance and ease of use are why I think a lot of people like Box, including ourselves. Basically, we're concerned about what information is being sent to Box, so we use a lot of the Box governance features to make sure that what is being sent to Box is appropriate. If it is not appropriate, it is not allowed to be sent. It is also pretty easy to use. It is the easiest to use for customers and for technologists."

"The most valuable feature of Box is security."

"The solution is used for data storage and any kind of visualization."

"I like that Box makes it easy to deploy virtual machines."

"The ability to collaborate around data anywhere, anytime is the most powerful features of Box."

"Sharing and collaborating across files and folders has been a massive game changer."

"You can upload your bin, upload your files quickly, and download your files quickly. It provides a lot of other alternatives."

More Box pros

"The product's initial setup phase is not difficult."

"We found the setup process to be okay since they do offer a troubleshooting guide."

"The most valuable features are that it's very secure and provides audit trails for our documents."

"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

"The solution is very developed and we are not taking full advantage of its functionalities."

"The solution's most valuable features are integration and flexibility."

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

More Hyland OnBase pros

Cons

"Maturity of the enterprise security around user management."

"The solution's data security should be improved."

"With OneDrive, you can continuously save your files over a Box folder. That is something I wish we could have."

"I would love to see the ability to invite collaborators extended to a file level, not just the folder level."

"The upload speed needs improvement."

"If you want to delete something in Box, you have to do it manually, one by one. That was my recent experience. They might have a bulk delete, but I could not find that option. If you want to delete something, you have to go to each and every file and delete it."

"The UI should be faster. Sometimes it lags when switching between documents."

"Like all cloud platforms, there are always areas of improvement around sync to local devices."

More Box cons

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."

"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

"Software malfunctioning usually occurs when we receive documents from external sources."

"The application could potentially be more open-source, allowing integration with more solutions."

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

More Hyland OnBase cons

Pricing and Cost Advice

"It is expensive per head, as you need the enterprise license to get full security and tools. So negotiate a discount!"

"I have to pay for Box. It could be a little cheaper. On a scale from one to ten, I would give the pricing a five."

"A business account has a minimum of three users. If you are more than three people in-house, go for the Enterprise version. All the external users are free of charge."

"There's a free version that allows you to use it with almost full-feature access. Even in the free version, it gives you all you need."

"Better sign a full year's contract to get a discount."

"Box needs to improve with their pricing in terms of licensing costs."

"The pricing may seem steep at first, but delve into the features and you'll soon realize it is incredible value for what you get."

"Box's pricing is excellent."

More Box pricing and cost advice

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"The tool's price is high."

"The solution costs around $6,000 per month."

"OnBase is reasonably priced."

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Government

Manufacturing Company

University

Government

12%

Financial Services Firm

12%

Computer Software Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	9
Large Enterprise	27

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	3
Large Enterprise	8

Questions from the Community

What do you like most about Box?

The solution is used for data storage and any kind of visualization.

See all answers

What is your experience regarding pricing and costs for Box?

I found the pricing reasonable because when I was working for an IBM partner, Box was free for us. We did not go to payment and other matters like this.

See all answers

What needs improvement with Box?

I believe Box has a lot of features that put it in a good rank among the file-sharing apps. I would like to see features for online collaboration between team members in the future, to open and see...

See all answers

What is your experience regarding pricing and costs for Hyland OnBase?

I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...

See all answers

What needs improvement with Hyland OnBase?

See all answers

What is your primary use case for Hyland OnBase?

I was a vendor managing Hyland OnBase ( /products/hyland-onbase-reviews ) for Hyland, not as a direct user but as a business partner. We managed the solution and were a partner with Hyland.

See all answers

Comparisons

SharePoint vs Box

Compared 14% of the time

ShareFile vs Box

Compared 9% of the time

Microsoft OneDrive for Business vs Box

Compared 7% of the time

Dropbox Business - Enterprise vs Box

Compared 5% of the time

Alfresco vs Box

Compared 4% of the time

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OpenText Content Management vs Hyland OnBase

Compared 10% of the time

Alfresco vs Hyland OnBase

Compared 8% of the time

OpenText Documentum Content Management vs Hyland OnBase

Compared 8% of the time

SharePoint vs Hyland OnBase

Compared 7% of the time

Bizagi vs Hyland OnBase

Compared 4% of the time

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Product Reports

Buyer's Guide

Box

January 2026

Download Box product report

Buyer's Guide

Hyland OnBase

January 2026

Download Hyland OnBase product report

Also Known As

No data available

OnBase

Overview

Box is a Modern Content Management Platform for companies of all sizes and industries. The difference that Box brings is that it offers the security and controls admins need with the sharing and collaboration capabilities end users want. Box has made it easier for people to securely share ideas, collaborate and get work done faster. Today, more than 62,000 businesses, including 59% of the Fortune 500, trust Box to manage content in the cloud.

The Box platform provides HIPAA, FINRA, FedRAMP, and many other compliances to go with granular access permissions and advanced security capabilities.

By using Box you can sync, share, and collaborate on all types of files, anywhere, on any device - but that's just the beginning. You can choose where to store your data, to manage your own encryption keys, and set workflows to automate content-based processes. You can also assign custom metadata tags to content, watermark sensitive content, and set file retention or legal hold policies.

Box has deep, native integrations with Microsoft Office and Outlook, Google Apps for Work, Salesforce, Netsuite, Docusign, Adobe, and many other best-of-breed solutions you may already be using.

Box

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Buyer's Guide

Box vs. Hyland OnBase

December 2025

Free Report: Box vs. Hyland OnBase

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