What is most valuable?
The most valuable feature of the solution is that it offers an all-cloud-based CRM solution. SSalesforce and Oracle mostly have the same features. No special feature makes Oracle stand out from the tools offered by the rest of the solution providers in the market.
What needs improvement?
An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle.
When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool.
The solution's mobile app needs to be enriched with more functionalities in the future.
For how long have I used the solution?
I have been using Oracle CRM for five years. My company has a partnership with Oracle.
What do I think about the stability of the solution?
It is a stable solution. Stability-wise, I rate the solution an eight or nine out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. Scalability-wise, I rate the solution an eight or nine out of ten.
I may not plan to add more users to the product as it currently meets our requirements, but we are looking at other products in the market.
Around 100 people in my company use the tool.
How are customer service and support?
Oracle does provide support easily and whenever we require help. The cloud-based support is better. I rate the technical support an eight to nine out of ten.
How would you rate customer service and support?
How was the initial setup?
The product's initial setup phase was not very difficult. For our specific scenario, we had some challenges because when we deployed it, it was a comparatively new product. There was no appropriate skill set available in our region so we faced some challenges, and, ultimately, we had to do the setup by ourselves. The issues during the setup phase were mostly associated with the vendor, who was not able to understand our requirements and translate them to Oracle.
For the product's implementation deployment strategy, initially, we did some system study, and based on those systems, we went directly to the configurations and conference room pilot phase with the end users. After the end users were satisfied with the tool, we started to configure the production environment and move it to production slowly and gradually once the conference room pilot was confirmed.
The solution is deployed using the public cloud services from Oracle in the UK.
The solution can be deployed in around five months.
What about the implementation team?
My company's in-house team, consisting of two engineers, was involved in the deployment of the product.
What was our ROI?
The tool has definitely brought some financial benefits to our company, but they have not yet been measured, so I cannot tell you the number. It has increased the efficiency of the processes, saved a lot of man-hours, and brought many other operational efficiency benefits to the organization. The tool's use has led to a 10 to 15 percent cost reduction in my company.
What's my experience with pricing, setup cost, and licensing?
In my region, the tool is expensive. There are no additional costs in addition to the standard licensing fees of the tool.
Which other solutions did I evaluate?
There are other vendors, but not in the applications area. For applications, my company mainly works with Oracle at an international level, and there are some local service providers that others may not be aware of currently.
My company chose to use Oracle tools since we have been using Oracle-based products since 2005. My organization has had a partnership with Oracle for over nineteen years.
What other advice do I have?
The tool is meant for customer relationship management. It helps our company interact with our customers, track leads and opportunities, determine how many opportunities are transferred into actual sales, and other such areas.
I recommend the product to other users.
I rate the tool an eight to nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
*Disclosure: My company has a business relationship with this vendor other than being a customer:
