Oracle CRM vs Oracle CX Sales comparison

Why PeerSpot?

Oracle CRM and Oracle CX Sales are both solutions in the CRM category. Oracle CRM is ranked #11 with an average rating of 8.0, while Oracle CX Sales is ranked #8 with an average rating of 8.6. Oracle CRM holds a 1.2% mindshare in CRM, compared to Oracle CX Sales’s 1.2% mindshare. Additionally, 90% of Oracle CRM users are willing to recommend the solution, compared to 90% of Oracle CX Sales users who would recommend it.

Oracle CRM

Read 43 Oracle CRM reviews

7,165 Views
5,016 Comparison Views

90% willing to recommend

Oracle CX Sales

Read 19 Oracle CX Sales reviews

5,396 Views
4,856 Comparison Views

90% willing to recommend

Oracle CRM

Oracle CX Sales

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Nov 8, 2026

Oracle CRM and Oracle CX Sales compete in the customer relationship management category. Oracle CX Sales is superior due to features like comprehensive analytics, dashboards, and seamless integration.

Features: Oracle CRM provides excellent customization and scalability, fitting various business needs and accommodating many users. Its integration capabilities and stability are notable. Oracle CX Sales shines with mobile functionality, intuitive interfaces, and workflow automation. It offers robust dashboards and AI-driven features for enhanced opportunity management and improved sales efficiency.

Room for Improvement: Oracle CRM is often criticized for performance, speed, and user-friendliness, especially for new users. Its customization and integration processes are resource-intensive. Oracle CX Sales can improve on system downtime issues and has complex customization options requiring advanced expertise. Both products need user interface advancements and better mobile capabilities.

Ease of Deployment and Customer Service: Oracle CRM supports on-premises and hybrid cloud deployment models, but users report complex setups. Oracle CX Sales is cloud-based with a more modern design, though it struggles with real-time data delivery. Oracle CRM has mixed customer service reviews with reported delays. Oracle CX Sales generally offers quicker response times for cloud-based support compared to on-premises solutions.

Pricing and ROI: Oracle CRM is perceived as expensive, suiting top-tier company needs, with a scalable and flexible pricing model. Its complex licensing process and high customization costs can hinder ROI. Oracle CX Sales offers more competitive pricing with templates for different business scales. Both provide good ROI by increasing operational efficiencies and reducing costs, but cost concerns are more prominent with Oracle CRM due to lower user satisfaction.

To learn more, read our detailed Oracle CRM vs. Oracle CX Sales Report (Updated: November 2026).

Buyer's Guide

Oracle CRM vs. Oracle CX Sales

November 2026

Download the complete report

Helped 921,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

3.8

Oracle CRM users report mixed financial results with improved efficiency, cost reductions, yet limited concrete ROI statistics available.

Sentiment score

7.1

Oracle CX Sales enhances revenue, reduces costs, boosts team efficiency, and improves lead conversion with real-time data insights.

No quotes available

For more quotes and insights, download the Oracle CRM report

It also reduced delays in reporting and forecasting decisions since teams were working from the same real-time data instead of manually compiling updates from different resources.

Sai

Ai/Data Analyst at CSD

There is a 20% to 30% increase in sales.

Suhani Fulara

Talent Acquisition Trainee at a outsourcing company with 501-1,000 employees

I can quantify that my team is saving time by saying it feels like a ten out of nine because whatever dataset we require, we get from Oracle CX Sales.

NiravPatel

Chief Financial Officer at a healthcare company with 51-200 employees

For more quotes and insights, download the Oracle CX Sales report

Customer Service

Sentiment score

6.0

Oracle CRM support is praised for responsiveness and helpfulness, despite occasional delays in critical issue responses.

Sentiment score

5.4

Oracle CX Sales is applauded for responsive support, usability, cost-effectiveness, despite some challenges with feature enhancements.

I would rate the technical support of Oracle an eight, as ten is the best.

Omair Bokhari

Head Of IT Operations at fatima group

For more quotes and insights, download the Oracle CRM report

I decided on Oracle CX Sales specifically over other alternatives because it is easy to use, cost-effective, and has great technical support.

NiravPatel

Chief Financial Officer at a healthcare company with 51-200 employees

For more quotes and insights, download the Oracle CX Sales report

Scalability Issues

Sentiment score

7.1

Oracle CRM offers highly rated scalability, especially with its cloud version, accommodating diverse organizational needs and sizes effectively.

Sentiment score

6.5

Oracle CX Sales is scalable and popular for its performance, integration, flexibility, and growing potential compared to Salesforce.

I think it's scalable because we are a company with almost a hundred thousand people.

Patrick Ernsten

Biz Opd Esd Strategist At Broadcom Inc. at Broadcom Inc.

For more quotes and insights, download the Oracle CRM report

I rate scalability as ten out of ten because it is inherently scalable.

ManojKulkani

Sales Head - ICT Sector at a insurance company with 10,001+ employees

For more quotes and insights, download the Oracle CX Sales report

Stability Issues

Sentiment score

7.4

Oracle CRM is stable and reliable, with high user satisfaction despite occasional technical and connectivity issues.

Sentiment score

6.7

Oracle CX Sales is stable and reliable, but users note minor issues and suggest improvements, affecting overall satisfaction.

We haven't really had any technical challenges with Oracle CRM.

reviewer2114835

Information Security Executive at a comms service provider with 1,001-5,000 employees

Regarding the stability of Oracle CRM, nobody is facing any major issues in terms of infrastructure problems whether it is Oracle CRM, Salesforce, or SAP CRM; they are all the same, especially with cloud-based SaaS.

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

For more quotes and insights, download the Oracle CRM report

The biggest friction point with Oracle CX Sales is that sometimes it goes down.

NiravPatel

Chief Financial Officer at a healthcare company with 51-200 employees

For more quotes and insights, download the Oracle CX Sales report

Room For Improvement

Oracle CRM needs improved microservices, updated UI, reduced costs, better integration, and enhanced support to compete with Salesforce.

Oracle CX Sales requires UI/UX enhancements and improved integration, performance, and customization to boost usability and user adoption.

It's already integrated into our environment, so moving to something else will require a massive investment and change in strategy that we as an organization are not prepared to embark on just yet.

reviewer2114835

Information Security Executive at a comms service provider with 1,001-5,000 employees

When a client asks for any support, they're often in real trouble and need a prompt response.

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

Reporting is really bad.

Patrick Ernsten

Biz Opd Esd Strategist At Broadcom Inc. at Broadcom Inc.

For more quotes and insights, download the Oracle CRM report

The biggest friction point or frustration I encountered with Oracle CX Sales is the complexity at times, especially when navigating deeper workflows or trying to customize reports and processes.

Sai

Ai/Data Analyst at CSD

If I could change one thing about Oracle CX Sales, it would be to remove the five-minute data delay so we could get real-time data by the second.

NiravPatel

Chief Financial Officer at a healthcare company with 51-200 employees

Suhani Fulara

Talent Acquisition Trainee at a outsourcing company with 501-1,000 employees

For more quotes and insights, download the Oracle CX Sales report

Setup Cost

Oracle CRM's scalable, subscription-based pricing is costly but offers flexibility and comprehensive support for large enterprises.

Oracle CX Sales is costly but valued for features and security, with pricing levels and discounts available, compared to Salesforce.

No quotes available

For more quotes and insights, download the Oracle CRM report

No quotes available

For more quotes and insights, download the Oracle CX Sales report

Valuable Features

Oracle CRM provides customizable, scalable solutions with seamless integration, enhanced reporting, and comprehensive customer data management for efficient business operations.

Oracle CX Sales streamlines sales processes with analytics, automation, mobile access, AI tools, and collaboration features for enhanced efficiency.

The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform.

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

Currently it's meeting all our needs, hence the migration about six months ago that we moved from on-premise to OCI, to the cloud-based platform to add additional capacity and analytics.

reviewer2114835

Information Security Executive at a comms service provider with 1,001-5,000 employees

The solution serves end-to-end customer relationship management which includes sales cloud, e-commerce cloud, and marketing cloud.

Erick Kathurima

Technology Consultant at Clarinox Technologies Kenya

For more quotes and insights, download the Oracle CRM report

The solution also offers robust analytical capabilities, enabling us to analyze reasons for wins or losses and strategically adjust our approach.

ManojKulkani

Sales Head - ICT Sector at a insurance company with 10,001+ employees

With this solution, the teams had a single place to manage customer information, pipeline updates, and reporting, which made collaboration much smoother.

Sai

Ai/Data Analyst at CSD

Another key feature is lead and opportunity management, tracking leads from creation to conversion, managing the entire sales pipeline and deal stages, and performing sales forecasting, which helps predict revenue and track performance.

Suhani Fulara

Talent Acquisition Trainee at a outsourcing company with 501-1,000 employees

For more quotes and insights, download the Oracle CX Sales report

Categories and Ranking

Oracle CRM

Ranking in CRM

11th

Average Rating

7.8

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Marketing Automation (8th)

Oracle CX Sales

Ranking in CRM

8th

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Opportunity Management (7th), Sales Force Automation (4th)

Mindshare comparison

As of November 2026, in the CRM category, the mindshare of Oracle CRM is 1.2%, up from 1.1% compared to the previous year. The mindshare of Oracle CX Sales is 1.2%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Oracle CX Sales	1.2%
Oracle CRM	1.2%
Other	97.6%

CRM

Featured Reviews

Patrick Ernsten

Biz Opd Esd Strategist At Broadcom Inc. at Broadcom Inc.

CRM has supported contract tracking and customer insight while reporting remains secondary

I use Oracle software internally. I'm also selling project management software, automation software, and network operation software within the company to our customers. The Oracle solutions I use include making quotes with CPQ, making Oracle engagement clouds, and a little bit of CRM system functionality. I'm not the owner of it. I'm only using it to have admin access for my customers here. I'm not involved with any decision on what we're using at Broadcom for Oracle. We did a certain type of adoption in Oracle. We made a certain object for it, and that works pretty well. The only thing is that customizing and making extra fields takes a little bit of a long time. However, if you do customize it, it works out well for that part.

Read full review

Suhani Fulara

Talent Acquisition Trainee at a outsourcing company with 501-1,000 employees

Integrated customer data has improved visibility and supports data driven sales decisions

The biggest friction point I have encountered with Oracle CX Sales has been user adoption, as sales teams are accustomed to using separate sheets, emails, or legacy CRMs, making it difficult to run and maintain data consistency. Data migration issues arise when customer data comes from multiple systems, leading to duplicates, incomplete, or inconsistent records that need to be cleaned. Additionally, the integration complexity of connecting with ERP, marketing, and other enterprise applications requires ensuring real-time synchronization, addressing varying business needs, and reaching agreement during workshops can take time. Change management is also challenging, as users often resist change and require additional communication and training to stabilize processes. If I could change one thing about Oracle CX Sales to make my workflow easier, it would be to simplify some of the configuration and customization projects. While Oracle CX Sales is very powerful, certain customizations and integrations can require advanced expertise, increasing implementation times and complexity. I would also simplify the user interface to enhance the experience for occasional users, as new users sometimes need additional training.

Read full review

See which vendors are best for you

Use our free recommendation engine to learn which CRM solutions are best for your needs.

See recommendations

921,028 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Comms Service Provider

11%

Outsourcing Company

11%

Financial Services Firm

10%

Manufacturing Company

10%

Construction Company

15%

Comms Service Provider

12%

Outsourcing Company

10%

Financial Services Firm

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	2
Large Enterprise	25

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	4
Large Enterprise	13

Questions from the Community

What needs improvement with Oracle CRM?

I'm not a big fan of the reporting functionality, but I do appreciate some of the functionalities and connections with each other. Reporting is really bad. Reporting is not good, so we use a lot of...

See all answers

What is your primary use case for Oracle CRM?

My main use case for Oracle CRM is to check contracts, checking renewal information, so contract-wise, commercial-wise, device information, and also customer contact information and product adoptio...

See all answers

What advice do you have for others considering Oracle CRM?

I'm actually mainly working with the knowledge internally. Most of it is still on reporting. For me, to set up a meeting is no problem. For the marketing efforts, we're using HubSpot right now. I w...

See all answers

What needs improvement with Oracle CX Sales?

See all answers

What is your primary use case for Oracle CX Sales?

My main use case for Oracle CX Sales is that we use it but not on a daily basis. When we do use Oracle CX Sales, it is for the CRM customer engagement application from Oracle that helps organizatio...

See all answers

What advice do you have for others considering Oracle CX Sales?

For someone considering Oracle CX Sales who has a workflow similar to mine, I would advise focusing on strong lead and opportunity management, the Customer 360 view, AI-driven forecasting and insig...

See all answers

Comparisons

Salesforce Sales Cloud vs Oracle CRM

Compared 8% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 6% of the time

Siebel CRM vs Oracle CRM

Compared 6% of the time

Teneo vs Oracle CRM

Compared 4% of the time

Eptica WCS Suite vs Oracle CRM

Compared 4% of the time

More Oracle CRM Competitors

Salesforce Sales Cloud vs Oracle CX Sales

Compared 13% of the time

Microsoft Dynamics CRM vs Oracle CX Sales

Compared 11% of the time

Oracle Fusion Service vs Oracle CX Sales

Compared 9% of the time

Wakeupsales CRM vs Oracle CX Sales

Compared 7% of the time

Creatio Sales vs Oracle CX Sales

Compared 2% of the time

More Oracle CX Sales Competitors

Product Reports

Buyer's Guide

Oracle CRM

October 2026

Download Oracle CRM product report

Buyer's Guide

Oracle CX Sales

October 2026

Download Oracle CX Sales product report

Also Known As

Market2Lead

Oracle Sales Cloud

Overview

Oracle CRM offers customizable features with seamless application integration, robust analytics, and efficient data management to support diverse business processes, ensuring scalability and ease of use, though it requires UI and integration enhancements for improved performance and support.

Oracle CRM is a comprehensive customer relationship management solution catering to sales, marketing, and service management needs. It provides real-time and batch integration tools, cross-channel support, and forecasting capabilities that enhance business decision-making and reduce operational costs. Users can manage leads, segment customers, and maintain loyalty programs while integrating seamlessly with ERP systems and BI solutions. The platform's modular approach facilitates targeted implementations, although users find areas for improvement in its complicated system, non-intuitive interface which adapts slowly to new technologies, and high cost, contributing to complex customization and technical challenges.

What are the key features of Oracle CRM?

Customization: Tailors functionalities to specific business processes
Integration: Connects with existing applications seamlessly
Analytics and Reporting: Provides insights and comprehensive reports
Data Management: Efficiently organizes customer information
Scalability: Grows alongside company needs

What benefits and ROI should users expect from Oracle CRM?

Reduced Operational Costs: Streamlined processes enhance efficiency
Enhanced Decision-Making: Advanced analytics offer actionable insights
Improved Customer Management: Supports comprehensive relationship handling
Targeted Implementations: Modular design allows focused solutions
Increased Flexibility: Adapts to changing business requirements

Oracle CRM is implemented across industries for financial management, compliance, customer claims tracking, and database management. It provides solutions for lead management and customer segmentation, especially in sectors requiring seamless ERP and BI solution integration to enhance customer management and operational efficiency.

Oracle

Oracle CX Sales offers mobile-enabled lead and opportunity management, integrating seamlessly with sales processes. It provides robust analytics and intuitive access to customer data, ensuring efficiency for sales reps and managers.

Oracle CX Sales is a comprehensive platform designed to streamline sales and customer management processes. With tools for handling leads, opportunities, and data management, it enhances workflow efficiency through customizable and industry-specific features. Integrating across marketing and post-sales phases, Oracle CX Sales ensures seamless data flow, supported by a stable system architecture. Sales teams have intuitive access to projects and reports through an easy-to-use interface, allowing them to manage customer orders, track sales calls, and handle online campaigns efficiently.

What are the key features of Oracle CX Sales?

Lead and Opportunity Management: Streamlines management of leads and opportunities for better sales tracking.
Mobile Functionality: Access vital sales tools anytime, anywhere.
Analytics and Forecasting: Provides insights and predictions to guide sales strategies.
Customer Data Management: Centralizes customer information for easy access and use.
Integration Capabilities: Ensures seamless connectivity with other systems and tools.

What benefits or ROI can users find in reviews?

Workflow Efficiency: Boosts sales productivity by optimizing processes.
Customization Options: Tailors features to meet specific business needs.
Responsive Support: Offers reliable support to address user needs and issues.
Scalability: Grows alongside business expansion without compromising performance.

In industries like retail and manufacturing, Oracle CX Sales is implemented to manage customer relations and streamline complex sales processes. Retailers utilize it for campaign management and ROI calculations, while manufacturers rely on its integration capabilities to unify customer data and sales operations.

Oracle

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

Buyer's Guide

Oracle CRM vs. Oracle CX Sales

November 2026

Free Report: Oracle CRM vs. Oracle CX Sales

Find out what your peers are saying about Oracle CRM vs. Oracle CX Sales and other solutions. Updated: November 2026.

DOWNLOAD NOW

921,028 professionals have used our research since 2012.

See our Oracle CRM vs. Oracle CX Sales report.

See our list of best CRM vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.