Oracle CRM and Oracle CX Sales are leading contenders in the CRM and sales solution categories. Oracle CRM has the upper hand in extensive integration capabilities and customization, while Oracle CX Sales excels in cloud modularity and cost efficiency.
Features: Oracle CRM integrates seamlessly with Oracle E-Business ERP, supports extensive data handling, and offers predictive analytics, enhancing operational efficiency. Oracle CX Sales prioritizes cloud-based deployments with its modular approach, enabling quick delivery and lower operational expenses. It extends support beyond sales to marketing and service, offering industry-specific modules.
Room for Improvement: Oracle CRM needs more robust SaaS functionalities, improved mobile and communication integration, and better data visualization. Oracle CX Sales requires an interface upgrade, better mobile support, and enhanced third-party integrations like Salesforce, along with addressing global scalability and field customization.
Ease of Deployment and Customer Service: Oracle CRM offers flexible deployment options, appealing to companies with existing Oracle infrastructure, but may require technical customization. Its technical support is generally reliable, though variable. Oracle CX Sales favors agile cloud deployments, easing scalability and integration, with more consistent cloud-based support.
Pricing and ROI: Oracle CRM targets larger enterprises with high pricing but promises notable ROI through efficiency gains. Oracle CX Sales is seen as a more cost-effective solution with transaction-based cloud pricing and positive ROI feedback, even though it remains pricier than some alternatives.
| Product | Market Share (%) |
|---|---|
| Oracle CRM | 1.4% |
| Oracle CX Sales | 1.1% |
| Other | 97.5% |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 2 |
| Large Enterprise | 22 |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 2 |
| Large Enterprise | 12 |
On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.
Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.
The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.
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