New Relic Reviews

Name: New Relic
Brand: New Relic
Rating: 4.2 (159 reviews)

4.2 out of 5

159 reviews
94% willing to recommend

What is New Relic?

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

Get the New Relic Buyer's Guide and find out what your peers are saying about New Relic, Dynatrace, Zabbix and more!

New Relic is the #3 ranked solution in APM tools, #3 ranked solution in top IT Operations Analytics solutions, #3 ranked solution in top Mobile APM solutions, #4 ranked solution in top AIOps solutions, #5 ranked solution in top Cloud Monitoring Software, #8 ranked solution in Infrastructure Monitoring tools, and #10 ranked solution in best Network Monitoring Tools. PeerSpot users give New Relic an average rating of 8.4 out of 10. New Relic is most commonly compared to Dynatrace: New Relic vs Dynatrace. New Relic is popular among the large enterprise segment, accounting for 61% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 14% of all views.

Helped 865,164 peers since 2012

Featured New Relic reviews

Rahul -Jain

SDET ANALYST SENIOR at TSYS

There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.

Read full review

Iqbal Khowaja

Chief Technology Officer at State of Hawaii

My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

Read full review

HossamGaber

Technical Service Delivery Manager at Noventiq

I use New Relic for monitoring and observing the entire environment. It offers end-to-end monitoring and observability to predict potential impacts in the coming weeks. For instance, it can detect if two endpoints start consuming more bandwidth than usual, thereby providing more insights about…

Read full review

New Relic mindshare

Product category:

As of August 2025, the mindshare of New Relic in the Application Performance Monitoring (APM) and Observability category stands at 6.0%, down from 9.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

PeerResearch reports based on New Relic reviews

Type	Title	Date
Category	Application Performance Monitoring (APM) and Observability	Aug 18, 2025	Download
Product	Reviews, tips, and advice from real users	Aug 18, 2025	Download
Comparison	New Relic vs Datadog	Aug 18, 2025	Download
Comparison	New Relic vs Dynatrace	Aug 18, 2025	Download
Comparison	New Relic vs Splunk AppDynamics	Aug 18, 2025	Download

Title	Rating	Mindshare	Recommending
Dynatrace	4.4	10.2%	95%	349 interviews Add to research
Zabbix	4.2	3.7%	95%	107 interviews Add to research

Valuable Features

New Relic excels with application performance monitoring, ease of installation, detailed transaction traces, and real-time performance insights. Users appreciate its intuitive dashboards, robust alerting, and error pinpointing. The integration capabilities, development insights, and transparent performance data enhance operational efficiency. Continuous feedback on application behavior and system health empowers teams to improve performance and address errors promptly. Its reliability and depth in monitoring make it a favorite in field.

"Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort."
"Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort."
"The APM feature is highly valuable as it can record session hosts, usage, and diagnose customer behaviors."

Room for Improvement

New Relic users highlight the need for improvements in data privacy controls and alerting systems, which lack customization. They find integration with third-party services challenging and desire enhanced error reporting and pricing strategy. Granular monitoring capabilities and user-friendly interfaces are requested. Documentation should be comprehensive, especially for newer integrations like Kubernetes. They note issues with scalability and data retention, expressing the need for more detailed analytics and reporting features.

"Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal."
"Email alert customization is limited."
"The pricing could be improved as it is quite high relative to what is offered."

ROI

Many users note that New Relic improves server efficiency, enhances performance troubleshooting, and reduces downtime. They highlight valuable benefits such as issue detection, reduced developer time on debugging, and a good return on investment despite some expressing uncertainty about measurable financial returns. Users appreciate that New Relic ensures fast app performance and helps identify and solve problems across various levels. Pricing concerns exist, but many find it crucial for maintaining high-quality application performance.

Pricing

New Relic's pricing generally appears high, especially in enterprise contexts, with many citing significant costs for comprehensive features and additional data ingestion. While some find the licensing structure confusing, there are options for free trials and negotiation with Account Managers for frequent users. Users appreciate the flexibility in purchasing through the AWS Marketplace. Pricing varies significantly based on usage and features, with some highlighting it as competitive relative to certain competitors, yet still expensive for high-performance needs.

"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."
"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."
"The solution is cheap, but prices can go up when users grow."

Popular Use Cases

New Relic is primarily used for application performance monitoring and infrastructure analysis. Users leverage it for tracking bottlenecks, monitoring CPU and memory usage, evaluating API performance, and analyzing user behavior. Its capabilities include synthetic monitoring, log management, and integration with tools like PagerDuty for incident management. It helps in optimizing web pages, monitoring server health, managing microservices, and ensuring applications operate without anomalies. New Relic provides valuable metrics, dashboards, and alerts for effective observability.

Service and Support

Users found New Relic's customer service very responsive, helpful, and supportive, often resolving issues swiftly. Many users appreciated the knowledge and efficiency of technical support, highlighting prompt assistance, quick response times, and high expertise levels. Some users seldom needed support due to the product's user-friendliness and comprehensive documentation. However, a few noted slower responses at times and suggested room for improvement in providing straightforward solutions immediately. Overall, customer service and support received high ratings.

Deployment

Users find New Relic's initial setup straightforward and simple, often without requiring extensive documentation or training. Many praise its ease of implementation across various environments, including AWS and Kubernetes. Some note the need for technical skills for complex environments but appreciate the comprehensive documentation available. Installation is efficient, with rapid deployment time and minimal maintenance. Users appreciate the intuitive interface for configuring alerts and dashboards, facilitating quick integration and monitoring.

Scalability

Users report New Relic as highly scalable, adapting well to different environments. It effectively handles expansion from small to large-scale operations with ease. Most agree that the platform can manage increasing demands and larger datasets seamlessly. Some mention slight differences in performance when handling numerous hosts, but no significant issues arise. The platform's SaaS model and frequent agent updates contribute to its scalability, making it suitable for both small and extensive infrastructures.

Stability

New Relic is highly stable, with most users reporting no issues. Some mention brief interruptions or slow data loading, but these instances are rare and usually resolved quickly. Users appreciate its reliability and responsiveness, indicating that it supports heavy workloads efficiently. While occasional CPU or memory usage spikes are noted, they do not impact operations significantly. Users commend its uptime, and many rate its stability positively, noting no significant bugs or glitches.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our New Relic Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

14%

Manufacturing Company

Retailer

Healthcare Company

Real Estate/Law Firm

Government

Media Company

Comms Service Provider

Educational Organization

Insurance Company

University

Non Profit

Construction Company

Energy/Utilities Company

Performing Arts

Outsourcing Company

Transportation Company

Legal Firm

Hospitality Company

Recreational Facilities/Services Company

Wholesaler/Distributor

Consumer Goods Company

Marketing Services Firm

Pharma/Biotech Company

Logistics Company

Compare New Relic with alternative products

Learn more about New Relic

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?

Java Tracking: Efficiently monitor Java applications.
Infrastructure Monitoring: Comprehensive overview of infrastructure health.
APM: In-depth application performance monitoring.
Tight Integration: Seamless integration across different system layers.
Health Maps: Visual representation of system health.
Customizable Dashboards: Personalized data display and insights.
Drill-Downs: Detailed analysis at multiple levels.

What benefits and ROI should users look for in reviews?

Application Insights: Detailed understanding of application performance.
Accurate Alerts: Immediate notifications for issues.
Traceability: Enhanced end-to-end traceability for problem resolution.
Scalability: Accommodation of growing infrastructure.
Flexible Query Design: Adaptable search and analysis functionality.
Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

New Relic was previously known as New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM.

New Relic customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club