Nagios XI and New Relic are competitors in the IT monitoring and application performance management sectors. New Relic seems to have the upper hand in modern cloud environments due to its advanced features and user-friendly approach.
Features: Nagios XI is widely respected for its robust monitoring capabilities, especially in server and network monitoring, supporting custom plugins and scripting for flexibility. New Relic leads in real-time monitoring and offers advanced custom dashboards and seamless integrations tailored for cloud environments. It also provides profound insights into application performance.
Room for Improvement: Nagios XI could improve in its interface design and make setup easier, avoiding complex manual scripting. It lacks strong integration with cloud services and automation tools. New Relic users are concerned about pricing complexities, data retention policies, and data privacy while also requesting improved alerting capabilities.
Ease of Deployment and Customer Service: Nagios XI is suitable for on-premises and private cloud deployments, offering versatility. It relies on community support but may require high expertise for technical issues. New Relic operates well in public cloud settings, providing scalability, though privacy concerns about SaaS exist. Both offer reliable customer service, with Nagios XI leveraging its community for support.
Pricing and ROI: Nagios XI, particularly its open-source Core, is cost-effective without licensing fees but requires significant maintenance resources. New Relic, despite higher costs, offers comprehensive insights into performance, potentially justifying the investment. Its ROI is linked to optimization capabilities derived from its performance data, warranting close evaluation of its pricing structure.
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
One of the metrics that helped as a return on investment was the ability to detect issues faster and troubleshoot more quickly, which in turn helped to achieve a much better service level agreement with customers.
If I drop an email to them, they will respond quickly to my email.
Customer support from New Relic is very good, and we rarely need to create support tickets.
Issues that could be solved quickly sometimes take longer because they go around in circles.
If the user interface isn’t presenting data well, it becomes difficult to manage when scaling.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
It is very stable.
Many tools have poor user interfaces, making them hard to manage and navigate.
The GUI could be improved. It's a bit too basic.
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
We are using the free, open-source version.
The pricing for the Nagios XI product is good and better than other solutions.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
Nagios XI simplifies our setup and reduces the time spent configuring monitoring tools.
The alerting system is very effective.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
| Product | Market Share (%) |
|---|---|
| New Relic | 1.5% |
| Nagios XI | 2.3% |
| Other | 96.2% |
| Company Size | Count |
|---|---|
| Small Business | 22 |
| Midsize Enterprise | 17 |
| Large Enterprise | 21 |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 50 |
| Large Enterprise | 68 |
Nagios XI provides monitoring of all mission-critical infrastructure components, including applications, services, operating systems, network protocols, systems metrics, and network infrastructure. Third-party add-ons provide tools for monitoring virtually all in-house and external applications, services, and systems.
Nagios XI uses a powerful Core 4 monitoring engine that provides users with the highest levels of server monitoring performance. This high degree of performance enables nearly limitless scalability and monitoring powers.
With Nagios XI, stakeholders can check up on their infrastructure status using the role-based web interface. Sophisticated dashboards enable access to monitoring information and third-party data. Administrators can easily set up permissions so users can only access the infrastructure they are authorized to view.
Nagios XI Benefits and Features
Some of the benefits and top features of using Nagios XI include:
Reviews from Real Users
Nagios XI stands out among its competitors for a number of reasons. Several major ones are its integration options and monitoring abilities, as well as its alerting features.
David P., a senior DevOps engineer at EML Payments Ltd, writes, “We use Nagios as a network discovery tool. We use Nagios to maintain our uptime statistics and to monitor our services. It has allowed us to be much more sophisticated in our monitoring and alerting.”
An IT-OSS manager at a comms service provider notes, “Nagios XI has a custom API feature, and we can expose custom APIs for our integration. This is a great feature.”
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
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