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IBM Turbonomic vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 1, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.2
IBM Turbonomic offers quick ROI by reducing hardware costs, optimizing resources, and decreasing operational expenses through automation and efficiency.
Sentiment score
7.0
New Relic improved server response, product reliability, and development efficiency with valuable insights, despite some challenges in quantifying its benefit.
 

Customer Service

Sentiment score
8.9
IBM Turbonomic's customer service is highly rated for its responsiveness, knowledge, and effectiveness, despite some mixed post-acquisition experiences.
Sentiment score
7.6
New Relic's customer service is responsive and reliable, with quick assistance, though live chat options are lacking.
Issues that could be solved quickly sometimes take longer because they go around in circles.
 

Scalability Issues

Sentiment score
6.9
IBM Turbonomic is scalable, seamlessly integrating with various environments while its licensing supports expansion, focusing on additional requirements.
Sentiment score
7.8
New Relic is highly scalable and adaptable, efficiently managing large applications and diverse environments with reliable performance.
 

Stability Issues

Sentiment score
7.4
IBM Turbonomic is praised for stability and robust performance, with minor update issues swiftly resolved by support.
Sentiment score
7.9
Users report New Relic as stable, reliable, with minor issues; recent updates boost performance during high-demand without data loss.
 

Room For Improvement

IBM Turbonomic needs an improved interface, better reporting, clearer documentation, more integrations, and a stable, mobile-compatible platform.
Users seek better privacy controls, lower costs, improved functionalities, and enhanced support, reporting, and performance in the system.
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal.
 

Setup Cost

IBM Turbonomic offers flexible, competitive pricing models, providing value through resource optimization and reducing hardware expenses effectively.
Enterprise users find New Relic's pricing complex and expensive, but appreciate its comprehensive features and competitive value compared to competitors.
 

Valuable Features

IBM Turbonomic enhances efficiency through automation, capacity management, reporting, and planning, optimizing resource allocation and infrastructure decisions.
New Relic offers real-time monitoring, detailed insights, and integration tools, enhancing application performance management with user-friendly scalability.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
 

Categories and Ranking

IBM Turbonomic
Ranking in IT Operations Analytics
4th
Ranking in AIOps
5th
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
205
Ranking in other categories
Cloud Migration (4th), Cloud Management (4th), Virtualization Management Tools (2nd), IT Financial Management (1st), Cloud Analytics (1st), Cloud Cost Management (1st)
New Relic
Ranking in IT Operations Analytics
3rd
Ranking in AIOps
4th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
158
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (11th), IT Infrastructure Monitoring (9th), Mobile APM (3rd), Cloud Monitoring Software (5th)
 

Mindshare comparison

As of June 2025, in the IT Operations Analytics category, the mindshare of IBM Turbonomic is 0.4%. The mindshare of New Relic is 16.9%, down from 18.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Operations Analytics
 

Featured Reviews

Dan Ambrose - PeerSpot reviewer
Helps visibility, bridges the data gap, and frees up time
We use IBM Turbonomic in a hybrid cloud environment. Although it supports multi-cloud capabilities, we currently operate in a single-cloud setting. Turbonomic offers visibility into our environment's performance, spanning across applications, underlying infrastructure, and protection resources. The visibility and analytics help to bridge the data gap between disparate IT teams such as applications and infrastructure. This is important for awareness collaboration, cost saving, and helping to design and improve our application. Enhanced visibility and data analytics have contributed to a significant reduction in our mean time to resolve. Tools like Turbonomic provide crucial visualization and insights, empowering us to make data-driven decisions instead of relying on assumptions as we did before. This newfound transparency translates to a massive improvement, going from complete darkness to having a clear 100 percent view of the situation. Although our applications are not optimized for the cloud we have seen some improvement in response time. IBM Turbonomic empowers us to achieve more with fewer people thanks to automation. Previously, customers frequently contacted us requesting resource increases to resolve issues. Now, we have a tool that allows us to objectively assess their needs, leading to a deeper understanding of our applications. This solution also generates significant cost savings in the cloud and optimizes hardware utilization within our data centers. Its AI algorithm intelligently allocates servers on hosts, maximizing efficiency without compromising performance. By fine-tuning resource allocation without causing performance bottlenecks, Turbonomic extends the lifespan of existing hardware, postponing the need for new purchases. This effectively stretches our capital expenditure budget. We started to see the benefits of IBM Turbonomic within the first 60 days. IBM is a fantastic partner. Their tech support has been outstanding, and the product itself is excellent - a very solid offering. By automating resource management with Turbonomic, our engineers are freed up to focus on more strategic initiatives like innovation and ongoing organizational projects. Previously, manually adding resources was a time-consuming process that interrupted workflows. Now, automation handles scaling efficiently, saving us thousands of man-hours and significant costs. It has illuminated the need for SetOps. It has highlighted areas of overspending, and the actions we've taken have demonstrated significant cost savings. IBM Turbonomic has positively impacted our overall application performance. IBM Turbonomic has helped reduce both CAPEX and OPEX. It has also significantly reduced cloud build times.
Rahul -Jain - PeerSpot reviewer
Good for application Performance Monitoring but not stable
There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
13%
Manufacturing Company
9%
Insurance Company
6%
Educational Organization
32%
Computer Software Company
11%
Financial Services Firm
10%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Turbonomic?
It offers different scenarios. It provides more capabilities than many other tools available. Typically, its price is set as a percentage of the consumption of some of our customers' services. The ...
What needs improvement with Turbonomic?
The implementation could be enhanced.
What is your primary use case for Turbonomic?
We use IBM Turbonomic to automate our cloud operations, including monitoring, consolidating dashboards, and reporting. This helps us get a consolidated view of all customer spending into a single d...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...
 

Also Known As

Turbonomic, VMTurbo Operations Manager
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

IBM, J.B. Hunt, BBC, The Capita Group, SulAmérica, Rabobank, PROS, ThinkON, O.C. Tanner Co.
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about IBM Turbonomic vs. New Relic and other solutions. Updated: May 2025.
857,028 professionals have used our research since 2012.