Splunk Observability Cloud and New Relic compete in the observability space. Splunk has an edge with its logging capabilities and real-time data processing, while New Relic offers strong application performance monitoring and detailed insights.
Features: Splunk Observability Cloud excels with extensive logging, real-time data processing, and strong application performance monitoring solutions for cloud-native applications. It adapts to various environments and integrates well. New Relic offers real-time application performance monitoring, error rate tracking, and robust transaction tracing. It provides detailed insights into application performance and customer experience.
Room for Improvement: Splunk Observability Cloud needs better integration with third-party applications, improved automation, and scalability enhancements. Users find its setup complex and licensing expensive. New Relic's user interface could be more intuitive, and its pricing structure simpler. Users look for better dashboard customization and alert configuration.
Ease of Deployment and Customer Service: Splunk Observability Cloud supports deployments on-premises and in private and public clouds. Customer service feedback varies, with calls for faster response times and proactive measures. New Relic mainly deploys on public clouds and garners praise for responsive technical support. It is easy to deploy, but documentation for beginners could improve.
Pricing and ROI: Splunk Observability Cloud has high costs linked to data volume, which some consider justified by its capabilities and operational efficiency gains. New Relic's pricing is per user, leading to quick cost increases, but the insights and performance improvements provide good ROI. Both products offer significant ROI in monitoring capabilities, although pricing is a concern for buyers.
Using Splunk has saved my organization about 30% of our budget compared to using multiple different monitoring products.
Anyone working in front-end management should recognize the market price to see the true value of end-user monitoring.
Issues that could be solved quickly sometimes take longer because they go around in circles.
They often require multiple questions, with five or six emails to get a response.
Support from Splunk is not very helpful because Splunk doesn't have a dedicated APM; they only have one APM engineer in Korea.
They did respond to us, but they did not explicitly inform us about the feature's absence.
We've used the solution across more than 250 people, including engineers.
I would rate its scalability a nine out of ten.
The issue is mainly about pricing because if they want to monitor more, it costs money.
I would rate its stability a nine out of ten.
We rarely have problems accessing the dashboard or the page.
Unlike NetScout or regular agents for APM, RUM has many problems during the POC phase because customer environments vary widely.
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal.
There is room for improvement in the alerting system, which is complicated and has less documentation available.
Improvements in dashboard configuration, customization, and artificial intelligence functionalities are desired.
Customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and process terms.
Splunk is a bit expensive since it charges based on the indexing rate of data.
It appears to be expensive compared to competitors.
Splunk is a little expensive, however, it is in line with the current market pricing.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
Splunk provides advanced notifications of roadblocks in the application, which helps us to improve and avoid impacts during high-volume days.
For troubleshooting, we can detect problems in seconds, which is particularly helpful for digital teams.
It offers unified visibility for logs, metrics, and traces.
New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.
New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.
What are New Relic's most important features?New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.
Splunk Observability Cloud offers sophisticated log searching, data integration, and customizable dashboards. With rapid deployment and ease of use, this cloud service enhances monitoring capabilities across IT infrastructures for comprehensive end-to-end visibility.
Focused on enhancing performance management and security, Splunk Observability Cloud supports environments through its data visualization and analysis tools. Users appreciate its robust application performance monitoring and troubleshooting insights. However, improvements in integrations, interface customization, scalability, and automation are needed. Users find value in its capabilities for infrastructure and network monitoring, as well as log analytics, albeit cost considerations and better documentation are desired. Enhancements in real-time monitoring and network protection are also noted as areas for development.
What are the key features?In industries, Splunk Observability Cloud is implemented for security management by analyzing logs from detection systems, offering real-time alerts and troubleshooting for cloud-native applications. It is leveraged for machine data analysis, improving infrastructure visibility and supporting network and application performance management efforts.
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