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New Relic vs Splunk Observability Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 6, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
New Relic improved server response, product reliability, and development efficiency with valuable insights, despite some challenges in quantifying its benefit.
Sentiment score
7.8
Splunk Observability Cloud enhances visibility, productivity, and efficiency, reducing downtime and facilitating real-time data access for better decision-making.
 

Customer Service

Sentiment score
7.6
New Relic's customer service is responsive and reliable, with quick assistance, though live chat options are lacking.
Sentiment score
7.4
Users find Splunk's customer support satisfactory, responsive, but sometimes experience slow responses; documentation aids effective troubleshooting.
Issues that could be solved quickly sometimes take longer because they go around in circles.
Problem resolution typically takes between two and five days, which isn't very helpful.
They did not have a clear answer.
If any issues arise, we can raise a vendor case, and resolutions are provided in a timely and accurate manner.
 

Scalability Issues

Sentiment score
7.8
New Relic is highly scalable and adaptable, efficiently managing large applications and diverse environments with reliable performance.
Sentiment score
7.8
Splunk Observability Cloud scales efficiently with growing data and users, despite challenges in monitoring large clusters and cost considerations.
We've used the solution across more than 250 people, including engineers.
I would rate its scalability an eight out of ten.
 

Stability Issues

Sentiment score
7.9
Users report New Relic as stable, reliable, with minor issues; recent updates boost performance during high-demand without data loss.
Sentiment score
8.3
Users praise Splunk Observability Cloud for stability and reliability, with minor subscription-related performance limits being manageable.
We rarely have problems accessing the dashboard or the page.
I would rate its stability a nine out of ten.
 

Room For Improvement

Users seek better privacy controls, lower costs, improved functionalities, and enhanced support, reporting, and performance in the system.
Splunk Observability Cloud needs better integration, automation, and usability, facing challenges in cost, support, scalability, and deployment.
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal.
It would be beneficial if server details could be retrieved directly in synthetic monitoring.
Customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and process terms.
There is room for improvement in the alerting system, which is complicated and has less documentation available.
 

Setup Cost

Enterprise users find New Relic's pricing complex and expensive, but appreciate its comprehensive features and competitive value compared to competitors.
Splunk Observability Cloud offers flexible pricing based on usage, but it may be expensive compared to competitors.
It appears to be expensive compared to competitors.
Splunk Observability Cloud is expensive.
 

Valuable Features

New Relic offers real-time monitoring, detailed insights, and integration tools, enhancing application performance management with user-friendly scalability.
Splunk Observability Cloud offers rapid log searching, seamless integration, user-friendly dashboards, AI analytics, and quick deployment for enhanced monitoring.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
It offers unified visibility for logs, metrics, and traces.
For troubleshooting, we can detect problems in seconds, which is particularly helpful for digital teams.
Splunk APM provides a holistic view of the application.
 

Categories and Ranking

New Relic
Ranking in Application Performance Monitoring (APM) and Observability
4th
Ranking in IT Infrastructure Monitoring
6th
Ranking in Cloud Monitoring Software
4th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
158
Ranking in other categories
Network Monitoring Software (7th), IT Operations Analytics (3rd), Mobile APM (3rd), AIOps (3rd)
Splunk Observability Cloud
Ranking in Application Performance Monitoring (APM) and Observability
10th
Ranking in IT Infrastructure Monitoring
9th
Ranking in Cloud Monitoring Software
8th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
52
Ranking in other categories
Container Management (8th)
 

Mindshare comparison

As of May 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 6.3%, down from 9.6% compared to the previous year. The mindshare of Splunk Observability Cloud is 1.1%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Iqbal Khowaja - PeerSpot reviewer
Has a simple user interface and end-to-end monitoring and self-healing features
My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.
Lakshmi Padaga - PeerSpot reviewer
Collaborates performance metrics with log data to pinpoint the exact cause of issues and offers error detection
Splunk APM is a robust tool with many capabilities. There are always areas for potential improvement to enhance its functionality and user experience. For Splunk APM, there could be simplified navigation, like streamlining the user interface to make navigation more intuitive for our users, especially those new to APM, which can enhance usability. We can provide more customization options for dashboards and visualizations to help users tailor the platform to their specific needs. There could be more integration capabilities with a wider range of third-party tools and platforms would also be beneficial. By focusing on these areas, Splunk APM can enhance its value proposition, improve user satisfaction, and better meet the evolving needs of organizations monitoring their application performance.
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Top Industries

By visitors reading reviews
Educational Organization
46%
Computer Software Company
9%
Financial Services Firm
8%
Manufacturing Company
4%
Financial Services Firm
18%
Computer Software Company
15%
Retailer
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...
What do you like most about SignalFx?
The most valuable feature is dashboard creation.
What needs improvement with SignalFx?
There is room for improvement in the alerting system, which is complicated and has less documentation available. We sometimes encountered issues in setting up alerts. The custom detector could be m...
What is your primary use case for SignalFx?
The main purpose of using Splunk APM is to optimize our application. We use Splunk APM primarily to understand how the application works, how it uses resources, and its response time in connection ...
 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
Splunk Infrastructure Monitoring
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara
Find out what your peers are saying about New Relic vs. Splunk Observability Cloud and other solutions. Updated: April 2025.
850,671 professionals have used our research since 2012.