NETSCOUT nGeniusONE and New Relic are competitors in the network and application performance monitoring category. NETSCOUT nGeniusONE has the upper hand in network-centric monitoring due to its detailed packet-level insights and strong interoperability across platforms, while New Relic is more favorable for application and infrastructure monitoring because of its ease of use and extensive capabilities.
Features: NETSCOUT nGeniusONE delivers detailed packet-level insights, has strong interoperability across various platforms, and transforms network data into actionable insights. It is highly valued for network operations due to its comprehensive troubleshooting and performance analysis capabilities. New Relic offers extensive application performance monitoring, providing deep visibility into application metrics and robust integration features. Real-time monitoring and ease of use are standout aspects of New Relic.
Room for Improvement: NETSCOUT nGeniusONE can be complex and may require additional training. Users have noted a need for improved user guidance and integration, along with enhanced visibility features in the GUI. New Relic can be expensive, and its configuration options might overwhelm new users. A more simplified configuration and improved network monitoring features would enhance its utility.
Ease of Deployment and Customer Service: NETSCOUT nGeniusONE supports on-premises and hybrid deployments, suitable for traditional infrastructure environments, and is praised for direct engineer access. Deployed mainly in public cloud environments, New Relic offers rapid setup and a user-friendly interface, though some users seek faster response times for complex issues.
Pricing and ROI: NETSCOUT nGeniusONE is perceived as costly, yet offers good value by reducing troubleshooting times and enhancing network uptime. Full utilization of its features is necessary to justify the expense. New Relic's data ingestion pricing model is seen as high, particularly for larger installations, but provides substantial ROI through efficient error resolution and minimizing application downtime. Pricing adjustments could increase its market appeal.
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
After implementing New Relic, we have decreased staffing requirements while saving time and money.
They need to work on their response time and overall competence.
The distributor's support is rated an eight out of ten, indicating room for improvement in SLA handling.
I am actually happy with technical support from NETSCOUT.
If I drop an email to them, they will respond quickly to my email.
Customer support from New Relic is very good, and we rarely need to create support tickets.
They are very polite and helped him out.
The solution is highly scalable and accommodates the growth needs effectively.
It is not similar to software solutions Datadog or Dynatrace where they can easily add agents without problems.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.
Regarding New Relic's scalability, it excels at the enterprise level for cloud integrations that can utilize tags.
Datadog is more stable than NETSCOUT nGeniusONE, being a SaaS-based solution compared to on-prem solutions like NETSCOUT.
I rate the stability of NETSCOUT nGeniusONE as ten out of ten since we have not experienced any escalations or downtime issues from the end user's side.
Customers are more sensitive about NETSCOUT nGeniusONE's upgrades because it has hardware.
New Relic lags sometimes.
New Relic is stable based on my experience, as I have not seen any problems with the UI.
Customers want to have service assurance, including NPM and APM, from one vendor.
It would be beneficial to see more AI capabilities included in nGeniusONE to further streamline processes.
Many big companies Samsung and Hyundai try to build their own monitoring solutions using open-source tools and their own engineers, though it has not been successful.
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
The cost depends on the size of the customer, as sizing controls the pricing.
Regarding its high price, I give NETSCOUT nGeniusONE a seven.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
My experience with pricing, setup cost, and licensing for synthetic monitoring is that minions used to cost a lot.
As we talk about pricing, it is not that much cheaper.
The capability of real-time traffic intelligence is also very useful because it allows for the comparison between real-time and historical packet levels.
Their analysis capability actually surpasses other APM solutions, which is why customers love it.
NETSCOUT nGeniusPULSE has an easier dashboard to manipulate compared to SolarWinds.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 7 |
| Large Enterprise | 52 |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 52 |
| Large Enterprise | 79 |
NETSCOUT Network & Application Observability enhances network operations by offering powerful packet analysis and real-time insights. It transforms raw data into intelligence and simplifies troubleshooting, ensuring effective monitoring across diverse platforms.
NETSCOUT Network & Application Observability delivers comprehensive visibility and interoperability with a single pane of glass to aid in quick troubleshooting and traffic monitoring. It provides real-time insights and metrics that enhance network evaluations, helping transform raw data into actionable intelligence for better performance monitoring across diverse environments. However, it faces challenges like complexity, non-intuitive dashboard setup, and high server requirements. Enhancements in data analysis, visualization, and security features, along with improved integration with other products and detailed alerts, are needed.
What are the key features of NETSCOUT Network & Application Observability?
What benefits do users highlight?
NETSCOUT Network & Application Observability is widely implemented in industries such as telecom and banking for network troubleshooting and application performance management. It helps in monitoring infrastructure, capturing unknown traffic, and managing bandwidth. The tool supports security alerts, real-time communications analysis, and proactive monitoring of remote sites, aiding in efficient network operations and enhanced end-user experience.
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
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