Hyland OnBase offers modular flexibility, enabling solutions tailored to business needs, with significant features like robust data security, audit trails, integration with tools like Salesforce and Outlook, and a low-code environment. It supports diverse business processes through features like advanced capture, workflows, and reporting. The platform is scalable, stable, and adaptable for various industries, providing seamless document and content management. Its flexibility and integration capabilities are emphasized by users across sectors.
- "Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."
- "Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."
- "It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."
Hyland OnBase needs improvements in its user interface and pricing model. The upgrade process and technical support can be challenging. There is a need for better integration with modern web technologies, enhanced OCR capabilities, and a more intuitive search functionality. Training requirements are extensive due to system complexity. Localization support, especially for languages like Arabic, could be improved. Issues with migration, reporting features, and monolithic architecture raise concerns for users seeking enhanced usability and cost efficiency.
- "I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."
- "We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."
- "The application could potentially be more open-source, allowing integration with more solutions."
