Hyland OnBase vs OutSystems comparison

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Hyland OnBase

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Executive SummaryUpdated on Sep 18, 2024

Hyland OnBase and OutSystems are two leading solutions in their respective fields. Users appreciate the robust feature set of OutSystems more, but Hyland OnBase stands out due to its stronger support and pricing structure.

Features: Hyland OnBase excels in document management, workflow automation, and ease of customization. OutSystems is known for rapid application development, integration capabilities, and agility with third-party integrations.

Room for Improvement: Hyland OnBase can be challenging to learn, and users recommend enhancements to its learning curve and user experience. OutSystems users desire better debugging tools, more straightforward licensing terms, and improved user interface consistency.

Ease of Deployment and Customer Service: Hyland OnBase users report a more complex deployment process, often needing substantial training and support. OutSystems users highlight a more straightforward and rapid deployment, coupled with responsive customer service.

Pricing and ROI: Hyland OnBase is generally seen as more cost-effective upfront, with a quicker return on investment due to competitive setup costs. OutSystems, while considered more expensive, is perceived as worth the investment due to its advanced features and development speed, leading to long-term value.

To learn more, read our detailed Hyland OnBase vs. OutSystems Report (Updated: June 2025).

Hyland OnBase vs. OutSystems

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Low-Code Development Platforms

15th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (17th), Enterprise Content Management (5th)

OutSystems

Ranking in Low-Code Development Platforms

3rd

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Mobile Development Platforms (1st), Rapid Application Development Software (4th)

Mindshare comparison

As of June 2025, in the Low-Code Development Platforms category, the mindshare of Hyland OnBase is 0.9%, up from 0.4% compared to the previous year. The mindshare of OutSystems is 10.1%, up from 9.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Low-Code Development Platforms

Featured Reviews

Srinivas Rao Kagitha

Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private

Offers good dashboards and reports but fails to offer better migration features

The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.

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DhrubajyotiBiswas

Senior Solutions Architect at New South Wales Government - Australia

Helps us efficiently streamline repetitive tasks, but they could provide improved connectors to integrate with outside platforms

The OutSystems' most effective features for speeding up development cycles are the process orchestration and the drag-and-drop updating of business processes. I would recommend it to a friend or colleague, especially if they are looking for a solution that is easy to deploy and helps streamline internal processes. I rate it a six out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution's most valuable features are integration and flexibility."

"I like the cloud and its integrability."

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

"It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

"The most valuable features are that it's very secure and provides audit trails for our documents."

"We found the setup process to be okay since they do offer a troubleshooting guide."

More Hyland OnBase pros

"The OutSystems' most effective features for speeding up development cycles are the process orchestration and the drag-and-drop updating of business processes."

"The most valuable features of OutSystems are the user interface, the flexibility to quickly integrate with almost anything in the system, and the ability to connect with databases."

"The most valuable feature of OutSystems with discipline and the development processes. Instead of each developer doing tasks on their own with their own approach, et cetera, the solution would help bring some organization to the development process."

"OutSystems' best feature is that you can build tests with the flow, so even the tests are made in the PDD framework in a low-code way."

"The most valuable feature is Agile development. I love that you save a lot of time on development and can focus on logic and business requirements."

"Our previous solution had other overheads such as release management, version management, code management, monitoring, etc., all of which are built-in with OutSystems."

"The most important features of this tool are its visual modeling capabilities and drag and drop functionality. You can see what you are coding which makes it easy to understand and maintain. They have also created a big revolution in digital transformation by introducing native mobile app development under the same IDE."

"There is literally a ton of stuff it can do. It's very flexible."

More OutSystems pros

Cons

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

"The migration is a bit difficult in the tool."

"Software malfunctioning usually occurs when we receive documents from external sources."

"The solution’s initial setup is a little difficult."

More Hyland OnBase cons

"I would like to see more integration between the use of artificial intelligence to speed up the process delivery time."

"We had some lagging issues under high data loads, and the solution needed to be customized to improve this."

"OutSystems could improve by being more like GitHub. It would be more helpful for us for division management and version control for our application."

"The dashboards in OutSystems could improve. There are a lot of tabs in the service center that can be confusing."

"The tool's weakness is its focus on the solution only. Other than that, it's pretty easy to use for both technical and non-technical people. However, the tool lags in automation. For instance, we've used Python for scraping and other automated tasks. So, I believe automation is an area where it could improve."

"The prices should be lower. It is a little bit too high for a small market."

"Currently, in mobile applications, we don't have push notifications."

"It is hard to find the logic in OutSystems. From an improvement perspective, I want to be able to properly use logic in OutSystems."

More OutSystems cons

Pricing and Cost Advice

"The solution costs around $6,000 per month."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"OnBase is reasonably priced."

"The tool's price is high."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"There are no additional costs with the standard license."

"OutSystems is a very expensive solution, and it has to be cheaper."

"It is too expensive for small companies."

"I believe they have two pricing options. One is approximately $4000 USD a year and the other is approximately $10,000 USD a year."

"The tool’s licensing is based on the user’s usage."

"For one developer to use, the cost is around $5,000."

"Pricing could be a concern. You have to pay yearly, even after you have completed your development."

"The solution is expensive."

More OutSystems pricing and cost advice

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Top Industries

By visitors reading reviews

Government

15%

Financial Services Firm

14%

Computer Software Company

10%

Insurance Company

Educational Organization

17%

Computer Software Company

12%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Hyland OnBase?

The solution is very developed and we are not taking full advantage of its functionalities.

What is your experience regarding pricing and costs for Hyland OnBase?

I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...

What needs improvement with Hyland OnBase?

I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

What industries do you think OutSystems is most useful for?

I cannot really name an industry in which OutSystems cannot be beneficial. Who does not want to make top-notch applications that work in no time? And OutsyStems does exactly that. The low-code plat...

How did you decide which OutSystems edition was the best one for you?

We started using OutSystems fairly recently, so we are still on the free version of it. My company is still testing how we like the platform, but so far, we have been satisfied with it and will li...

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Product Reports

Hyland OnBase

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Download OutSystems product report

Also Known As

OnBase

No data available

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

OutSystems is a platform for low-code application development that unites design, code, and deployment to simplify development so any business can create innovative solutions in a timely manner. There are various use cases an organization can employ with OutSystems, including:

Customer portals: Through OutSystems, companies can easily create customer portals and mobile applications and deploy them faster in comparison to manual coding. The platform offers businesses the opportunity to develop secure, scalable, and customized applications that support their and their customers' needs.
Internal apps: Using this solution, companies can also build internal applications and portals which can be used for their workforce. Using these, organizations can overcome their internal app backlog, bridge gaps between systems, and facilitate their work process.
Core systems: Custom software for running a business can also be developed using OutSystems. The tool shortens the time for developing core systems and delivers them flexible and personalized to each business' needs.

OutSystems offers faster development and deployment times than hand-coding while delivering unique and personalized solutions to its customers. The main focus of OutSystems is high-performance low code which enables businesses to create functional products that answer their needs. It offers clients the ability to develop enterprise-grade applications with a high level of security.

The product stands out from its competitors as it offers:

Serious applications
Serious productivity
Serious scalability

It ensures its clients that the applications built using this platform are as scalable as hand-coded ones while increasing workspace productivity and evolving applications’ capabilities.

OutSystems Features

OutSystems has various features through which users can develop and deploy highly efficient applications and other products. Some of the features include:

Monitoring: The tool has a feature that allows real-time monitoring of the usage of applications and their performance. All insights are reported to companies via the intuitive interface.
APIs: OutSystems is completely scalable through application programming interfaces.
Security: The product offers its users a high level of enterprise security for their applications as well as for their data.
Mobile: Every application created on OutSystems can be deployed for mobile. The product also provides the option to monitor the performance of applications to detect any issues.
DevOps automation: The product facilitates and shortens the development time of applications through various automation which help users create apps without the help of developers, as well as providing developers with additional resources.
Agile development: Every company that seeks to perform agile development can benefit from the native support this tool provides.
Debugging engine: OutSystems has an integrated debugging engine that can be utilized in the development and deployment processes, shortening the time it takes for developers and businesses to look for issues.
Multilingual support feature: Customers can benefit from support in multiple languages, ensuring their questions are answered understandably.

OutSystems Benefits

The solution offers a wide array of benefits to companies that utilize it in their application development. Some of these benefits include:

Visual development at high speed provides increases productivity for both businesses and users.
The option to integrate applications to a large number of systems without additional complications.
The product adds automation to all levels of development, including front end, back end, and integration, facilitating the delivery of complex applications.
Artificial intelligence (AI) validation ensures the high quality of applications.
The tool offers connectivity with more than 400 systems and existing technologies, allowing companies to save money they would otherwise have to invest in new software.
The multi-platform solution decreases costs for organizations by removing the need for third-party software.
It offers whole-team cross-functional collaboration, which can increase the technological knowledge in a company and raise the overall business expertise.

Reviews from Real Users

Harikrishnan R., a technical lead at Netlink Software Group America Inc, likes OutSystems because the tool helps with validation, offers good features, and is reliable.

An owner at a consultancy thinks OutSystems is versatile with great scalability and great technical support.

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Randstad, Warner Brothers, HP, Intel, ING, Banco Popular, Thrivent Financial, Bacardi, Kent State University, Bacardi, FICO, ING, Vodafone, AbbVie, Estafeta, Siemens, Vopak

Hyland OnBase vs. OutSystems