Hyland OnBase vs OutSystems comparison

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Hyland OnBase

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Executive SummaryUpdated on Sep 18, 2024

Hyland OnBase and OutSystems are two leading solutions in their respective fields. Users appreciate the robust feature set of OutSystems more, but Hyland OnBase stands out due to its stronger support and pricing structure.

Features: Hyland OnBase excels in document management, workflow automation, and ease of customization. OutSystems is known for rapid application development, integration capabilities, and agility with third-party integrations.

Room for Improvement: Hyland OnBase can be challenging to learn, and users recommend enhancements to its learning curve and user experience. OutSystems users desire better debugging tools, more straightforward licensing terms, and improved user interface consistency.

Ease of Deployment and Customer Service: Hyland OnBase users report a more complex deployment process, often needing substantial training and support. OutSystems users highlight a more straightforward and rapid deployment, coupled with responsive customer service.

Pricing and ROI: Hyland OnBase is generally seen as more cost-effective upfront, with a quicker return on investment due to competitive setup costs. OutSystems, while considered more expensive, is perceived as worth the investment due to its advanced features and development speed, leading to long-term value.

To learn more, read our detailed Hyland OnBase vs. OutSystems Report (Updated: December 2025).

Hyland OnBase vs. OutSystems

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Helped 879,422 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Low-Code Development Platforms

12th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (15th), Enterprise Content Management (6th)

OutSystems

Ranking in Low-Code Development Platforms

2nd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Mobile Development Platforms (1st), Rapid Application Development Software (4th), Business Orchestration and Automation Technologies (6th)

Mindshare comparison

As of January 2026, in the Low-Code Development Platforms category, the mindshare of Hyland OnBase is 2.4%, up from 0.7% compared to the previous year. The mindshare of OutSystems is 5.3%, down from 10.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Low-Code Development Platforms Market Share Distribution
Product	Market Share (%)
OutSystems	5.3%
Hyland OnBase	2.4%
Other	92.3%

Low-Code Development Platforms

Featured Reviews

reviewer1981395

Product owner at a computer software company with 10,001+ employees

Seamless data management enhances security while monolithic architecture and reporting need improvements

I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, addressing some concerns. Additionally, there could be more integration points with products Hyland has acquired, such as Alfresco and Nuxeo. Offering a trial version with basic features would allow users to experience the product before purchasing. I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial.

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Mohamed Aktharul Ameen

Software Developer Advisor at NTT DATA Services

OutSystems facilitates rapid application development and effective project management

What I find valuable about OutSystems is that it has a very good learning curve for developers. Within two weeks, we can gain knowledge in OutSystems, and it is very easy to learn. With my background being .NET, OutSystems is straightforward to learn, which is beneficial. Developing applications in OutSystems is good, and the flexibility allowed by OutSystems for application development is excellent compared to my experiences with other low-code technologies, where I've faced some challenges. The clean separation of concerns in the architecture provided by OutSystems is a key benefit compared to other platforms. OutSystems integrates with our existing tech infrastructure and provides flexible integration. If we want to integrate with third-party services, OutSystems has SOAP and RESTful services that allow us to consume external services, integrate with external databases such as SQL or Oracle, and includes integration studio for writing custom .NET code. After developing a .NET component, we can reference it in service studio, creating a reference file that makes integration easy. OutSystems officially supports various integrations and also includes an API discovery tool for consuming and exposing services, providing a lot of information about incoming URLs, similar to how we use Postman.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like the cloud and its integrability."

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

"The solution is very developed and we are not taking full advantage of its functionalities."

"The product's initial setup phase is not difficult."

"We found the setup process to be okay since they do offer a troubleshooting guide."

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

"Its most valuable aspect is its flexibility"

"It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."

More Hyland OnBase pros

"It is easy to use."

"In terms of user support and community engagement, I rate the tool a ten out of ten."

"I like the mobile features the most, and there are also various features around the portal we created that I enjoy."

"It provides for faster development and better software releases."

"Scalability proved to be an exceptionally beneficial feature."

"The product is mostly stable."

"I find it to be a genuinely cool and effective platform for my development needs."

"OutSystems is a robust and rapid application development platform with a less steep learning curve."

More OutSystems pros

Cons

"Software malfunctioning usually occurs when we receive documents from external sources."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

"The application could potentially be more open-source, allowing integration with more solutions."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

More Hyland OnBase cons

"In OutSystems, cloud management is an area of concern where improvements are required."

"The product could benefit from improved connectors to integrate with outside platforms."

"OutSystems does not provide any native reporting resources. All reports must be created with other tools or as a webpage."

"There are not enough resources on the market."

"I would like to see more integration between the use of artificial intelligence to speed up the process delivery time."

"The tool needs to improve the efficiency of its widgets."

"The largest obstacle currently associated with OutSystems is its high cost and limited availability of skilled personnel. Despite being a rapid application development platform, having a highly skilled individual familiar with the platform can be much more beneficial than an inexperienced individual. Because there is a shortage of people with the necessary OutSystems skills, utilizing the platform can become expensive. This makes little sense, considering that a rapid application development platform should be accessible to the average person. However, having a highly skilled individual can greatly increase productivity, making the cost worthwhile."

"The product could be improved if there was a shortcut, or predefined, predictable templates provided."

More OutSystems cons

Pricing and Cost Advice

"OnBase is reasonably priced."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The solution costs around $6,000 per month."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"The tool's price is high."

"The subscription is billed on a yearly basis."

"You should contact OutSystems for more details but my opinion is that it is not for small business budgets."

"I believe they are very strict with their pricing platforms, or the pricing policies, and it changes."

"There is a need to make yearly payments towards the licensing costs attached to OutSystems. It is an expensive product."

"The solution is expensive."

"Pricing could be a concern. You have to pay yearly, even after you have completed your development."

"It's not cheap. It's pretty expensive."

"As for licensing costs, I'm not directly involved in that aspect."

More OutSystems pricing and cost advice

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Top Industries

By visitors reading reviews

Government

13%

Financial Services Firm

12%

Computer Software Company

Healthcare Company

Computer Software Company

14%

Financial Services Firm

12%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	3
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	18
Midsize Enterprise	7
Large Enterprise	29

Questions from the Community

What is your experience regarding pricing and costs for Hyland OnBase?

I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...

What needs improvement with Hyland OnBase?

What is your primary use case for Hyland OnBase?

I was a vendor managing Hyland OnBase ( /products/hyland-onbase-reviews ) for Hyland, not as a direct user but as a business partner. We managed the solution and were a partner with Hyland.

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

What industries do you think OutSystems is most useful for?

I cannot really name an industry in which OutSystems cannot be beneficial. Who does not want to make top-notch applications that work in no time? And OutsyStems does exactly that. The low-code plat...

How did you decide which OutSystems edition was the best one for you?

We started using OutSystems fairly recently, so we are still on the free version of it. My company is still testing how we like the platform, but so far, we have been satisfied with it and will li...

OpenText Content Management vs Hyland OnBase

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Product Reports

Hyland OnBase

Download Hyland OnBase product report

Download OutSystems product report

Also Known As

OnBase

No data available

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

OutSystems is a platform for low-code application development that unites design, code, and deployment to simplify development so any business can create innovative solutions in a timely manner. There are various use cases an organization can employ with OutSystems, including:

Customer portals: Through OutSystems, companies can easily create customer portals and mobile applications and deploy them faster in comparison to manual coding. The platform offers businesses the opportunity to develop secure, scalable, and customized applications that support their and their customers' needs.
Internal apps: Using this solution, companies can also build internal applications and portals which can be used for their workforce. Using these, organizations can overcome their internal app backlog, bridge gaps between systems, and facilitate their work process.
Core systems: Custom software for running a business can also be developed using OutSystems. The tool shortens the time for developing core systems and delivers them flexible and personalized to each business' needs.

OutSystems offers faster development and deployment times than hand-coding while delivering unique and personalized solutions to its customers. The main focus of OutSystems is high-performance low code which enables businesses to create functional products that answer their needs. It offers clients the ability to develop enterprise-grade applications with a high level of security.

The product stands out from its competitors as it offers:

Serious applications
Serious productivity
Serious scalability

It ensures its clients that the applications built using this platform are as scalable as hand-coded ones while increasing workspace productivity and evolving applications’ capabilities.

OutSystems Features

OutSystems has various features through which users can develop and deploy highly efficient applications and other products. Some of the features include:

Monitoring: The tool has a feature that allows real-time monitoring of the usage of applications and their performance. All insights are reported to companies via the intuitive interface.
APIs: OutSystems is completely scalable through application programming interfaces.
Security: The product offers its users a high level of enterprise security for their applications as well as for their data.
Mobile: Every application created on OutSystems can be deployed for mobile. The product also provides the option to monitor the performance of applications to detect any issues.
DevOps automation: The product facilitates and shortens the development time of applications through various automation which help users create apps without the help of developers, as well as providing developers with additional resources.
Agile development: Every company that seeks to perform agile development can benefit from the native support this tool provides.
Debugging engine: OutSystems has an integrated debugging engine that can be utilized in the development and deployment processes, shortening the time it takes for developers and businesses to look for issues.
Multilingual support feature: Customers can benefit from support in multiple languages, ensuring their questions are answered understandably.

OutSystems Benefits

The solution offers a wide array of benefits to companies that utilize it in their application development. Some of these benefits include:

Visual development at high speed provides increases productivity for both businesses and users.
The option to integrate applications to a large number of systems without additional complications.
The product adds automation to all levels of development, including front end, back end, and integration, facilitating the delivery of complex applications.
Artificial intelligence (AI) validation ensures the high quality of applications.
The tool offers connectivity with more than 400 systems and existing technologies, allowing companies to save money they would otherwise have to invest in new software.
The multi-platform solution decreases costs for organizations by removing the need for third-party software.
It offers whole-team cross-functional collaboration, which can increase the technological knowledge in a company and raise the overall business expertise.

Reviews from Real Users

Harikrishnan R., a technical lead at Netlink Software Group America Inc, likes OutSystems because the tool helps with validation, offers good features, and is reliable.

An owner at a consultancy thinks OutSystems is versatile with great scalability and great technical support.

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Randstad, Warner Brothers, HP, Intel, ING, Banco Popular, Thrivent Financial, Bacardi, Kent State University, Bacardi, FICO, ING, Vodafone, AbbVie, Estafeta, Siemens, Vopak

Hyland OnBase vs. OutSystems