

Box Intelligent Content Management and Hyland OnBase compete in the content management solutions category. Box appears to have the upper hand in collaboration and integration capabilities, while Hyland OnBase is stronger in process automation and document retrieval.
Features: Box stands out with robust collaboration tools, multi-platform accessibility, and third-party integrations, which allow seamless teamwork and flexibility. It also ensures compliance with stringent security protocols. Hyland OnBase excels in automating workflows, indexing, and document retrieval. Its system integration capabilities streamline complex business processes and improve operational efficiency.
Room for Improvement: Box needs to refine its API complexity, enhance search functionalities, and improve role-based permissions. Users suggest better integration of collaborative editing. Hyland OnBase could improve by simplifying its user interface, easing data migration processes, and providing faster support responses. Users also desire enhanced AI features and a reduction in operational costs.
Ease of Deployment and Customer Service: Box efficiently deploys across public and private clouds and is appreciated for its quick accessibility and strong customer service, though there are occasional concerns about support speed. Hyland OnBase is effective in on-premises and hybrid setups, with dependable customer service generally deemed positive despite occasional complexity and slower responses.
Pricing and ROI: Box offers competitive pricing, often resulting in notable ROI from reduced turnaround times, although costs can escalate with advanced features. Hyland OnBase, while pricier especially at enterprise levels, provides a justifiable investment due to its document handling prowess and modular offerings. Its transition to microservices might improve future cost-effectiveness, with substantial ROI reported from time savings and optimized processes.
I would say time was saved as instead of hours of somebody sitting there uploading files another way, such as MassTransit or zipping them, Box - Intelligent Content Management probably saved 90% of the time.
For example, when multiple team members need the same project document, we can access them from a shared Box - Intelligent Content Management folder instead of repeatedly requesting files through emails.
The effectiveness is evident because instead of saving documents in Salesforce and paying a lot of money for storage, my clients save documents in Box - Intelligent Content Management, and the money they pay for the solution is cheaper than what they paid before.
I have seen a return on investment with Hyland OnBase because it provides a very reliable ECM platform for my organization, helps to remove the dependency on paper files and file folders, saves real estate costs, and facilitates the ability to work from anywhere.
There's also prevention of financial loss because I have some workflows designed specifically to validate certain processes, and in the past a lot of money was lost because calculations were done incorrectly.
Automation processes that used to take four or three weeks now only require days, and users can be easily trained to implement their own processes.
I'd appreciate faster response times for more personalized support and advanced issues.
Quick responses, clear guidance, and effective problem solving can make a difference, especially when dealing with technical issues or integrations.
Typically once you do, they are able to provide assistance on whatever you need.
Our vendor relationship facilitated integration with our system and offered additional service beyond the Hyland OnBase product.
Whenever I proved it was an issue on their side, they always followed up quickly and professionally and always resolved the problems.
Customer support largely falls on us, as many aspects must be handled directly with Hyland.
Box - Intelligent Content Management plans have unlimited data, which is great.
I am uncertain about its effectiveness at an enterprise level, where SharePoint might be preferred.
Intelligent Content Management scales effectively as a team because you can add users, expand storage, and manage access permissions centrally.
Transitioning to cloud-based services may reduce these costs in the future.
Hyland OnBase's scalability is one of its most significant strengths.
In the cloud it's easier to handle; you work with pods and other infrastructure elements.
Box was very stable and did not have any latency issues.
Since then they've improved a lot, and now it's very stable.
Hyland OnBase was a stable solution that worked effectively for us.
If Box had an AI feature to summarize and identify documents based on their contents, it would significantly enhance usability.
Improving the search experience to quickly find specific information within documents would also make Box - Intelligent Content Management even more useful.
Box - Intelligent Content Management is missing a configuration connector to Active Directory and the ability to connect to the customer's internal domain.
The application could potentially be more open-source, allowing integration with more solutions.
Hyland is working on a new platform (HXP) to integrate features from all products, addressing some concerns.
If AI could be used more at an enterprise level, since we are purchasing at an enterprise level for the subscription of Hyland OnBase, I would say if those AI informations would stay within the enterprise and not go outside of our enterprise boundaries, it would be secure and maintain our privacy.
I found the pricing reasonable because when I was working for an IBM partner, Box was free for us.
Box - Intelligent Content Management has fairly good pricing for licenses, especially if you do an annual plan.
I'd appreciate more flexible pricing options for smaller teams.
We also paid for workflow licenses, which allowed up to 250 concurrent users.
I find pricing to be on the higher side due to its monolithic architecture.
My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.
There is about a 90% reduction in errors.
AI access respects existing file permissions, which helps prevent users from accessing information that they are not authorized to see.
Box had a very easy-to-use search feature and a good user interface on its website, which was faster and better than SharePoint.
It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them.
The workflow engine has made the biggest difference for me because it is excellent for automating approval processes.
Hyland OnBase has impacted my organization positively by faster document retrieval, intuitive setup, reduced manual processing, and comes with security.
| Product | Mindshare (%) |
|---|---|
| Hyland OnBase | 4.3% |
| Box - Intelligent Content Management | 4.3% |
| Other | 91.4% |


| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 12 |
| Large Enterprise | 35 |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 4 |
| Large Enterprise | 16 |
Box offers seamless integration with third-party apps, strong collaboration tools, and secure content distribution to enhance productivity across devices.
Box is a powerful platform for file storage and collaboration, known for its security, ease of use, and advanced integration options. Supporting seamless synchronization and real-time editing, Box facilitates effective teamwork and secure sharing of content both internally and externally. Though it faces challenges such as folder-level security and collaboration speed, Box remains a preferred choice for enterprises seeking efficient document management and secure file transfers. Its robust feature set, including metadata management and customizable permissions, supports remote work and facilitates easy access to stored documents and workflows.
What are the key features of Box?
Why do users appreciate using Box?
In industries like finance, healthcare, and legal, Box is employed for secure document storage and sharing, ensuring compliance with regulatory requirements. Teams leverage its features for secure project collaboration, e-signatures, and handling large files, making it invaluable in sectors requiring strict data management protocols.
Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.
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