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Box - Intelligent Content Management vs Hyland OnBase comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 12, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.2
Box's Intelligent Content Management boosts efficiency by streamlining workflows, reducing turnaround times, and enhancing collaboration without documented monetary savings.
Sentiment score
4.7
Hyland OnBase enhances efficiency, accuracy, and security, offering savings, reduced errors, and improved workflows, especially for insurance companies.
I would say time was saved as instead of hours of somebody sitting there uploading files another way, such as MassTransit or zipping them, Box - Intelligent Content Management probably saved 90% of the time.
Agile Solutions Designer at a tech consulting company with 51-200 employees
For example, when multiple team members need the same project document, we can access them from a shared Box - Intelligent Content Management folder instead of repeatedly requesting files through emails.
Software Developer at a educational organization with 51-200 employees
The effectiveness is evident because instead of saving documents in Salesforce and paying a lot of money for storage, my clients save documents in Box - Intelligent Content Management, and the money they pay for the solution is cheaper than what they paid before.
IT Manager & FileNet Specialist and CTO at a tech vendor with 201-500 employees
I have seen a return on investment with Hyland OnBase because it provides a very reliable ECM platform for my organization, helps to remove the dependency on paper files and file folders, saves real estate costs, and facilitates the ability to work from anywhere.
Senior Software Engineer at Infosys
There's also prevention of financial loss because I have some workflows designed specifically to validate certain processes, and in the past a lot of money was lost because calculations were done incorrectly.
Analista at a consultancy with 201-500 employees
Automation processes that used to take four or three weeks now only require days, and users can be easily trained to implement their own processes.
Process Analyst at a consultancy with 51-200 employees
 

Customer Service

Sentiment score
4.7
Box customer service is praised for excellence, though technical support can be inconsistent with slower response times for complex issues.
Sentiment score
5.6
Hyland OnBase provides professional 24/7 support, often praised despite complex processes or premium fees required for premium options.
I'd appreciate faster response times for more personalized support and advanced issues.
Software Developer at a educational organization with 51-200 employees
Quick responses, clear guidance, and effective problem solving can make a difference, especially when dealing with technical issues or integrations.
Senior React Js Team Lead Elevating Software Solutions Developer at a consultancy with 11-50 employees
Typically once you do, they are able to provide assistance on whatever you need.
Manager, Technology & Integration at GlobalMac IT
Our vendor relationship facilitated integration with our system and offered additional service beyond the Hyland OnBase product.
Program Manager at a financial services firm with 11-50 employees
Whenever I proved it was an issue on their side, they always followed up quickly and professionally and always resolved the problems.
Analista at a consultancy with 201-500 employees
Customer support largely falls on us, as many aspects must be handled directly with Hyland.
Process Analyst at a consultancy with 51-200 employees
 

Scalability Issues

Sentiment score
7.0
Box offers scalable content management with unlimited data, easy management, and robust integrations, despite some admin console issues.
Sentiment score
6.4
Hyland OnBase is scalable and adaptable, supporting growth in users and documents, with cloud services easing manageability and costs.
Box - Intelligent Content Management plans have unlimited data, which is great.
Manager, Technology & Integration at GlobalMac IT
I am uncertain about its effectiveness at an enterprise level, where SharePoint might be preferred.
Consultant at a tech vendor with 51-200 employees
Intelligent Content Management scales effectively as a team because you can add users, expand storage, and manage access permissions centrally.
Software Developer at a educational organization with 51-200 employees
Transitioning to cloud-based services may reduce these costs in the future.
Product owner at a computer software company with 10,001+ employees
Hyland OnBase's scalability is one of its most significant strengths.
Process Analyst at a consultancy with 51-200 employees
In the cloud it's easier to handle; you work with pods and other infrastructure elements.
Analista at a consultancy with 201-500 employees
 

Stability Issues

Sentiment score
8.0
Box - Intelligent Content Management is highly stable, with users rating reliability highly despite occasional outages and minor upload speed concerns.
Sentiment score
8.0
Hyland OnBase is highly stable, with users praising its reliability, minimal downtime, and excellent scalability, security, and data protection.
Box was very stable and did not have any latency issues.
Consultant at a tech vendor with 51-200 employees
Since then they've improved a lot, and now it's very stable.
Analista at a consultancy with 201-500 employees
Hyland OnBase was a stable solution that worked effectively for us.
Program Manager at a financial services firm with 11-50 employees
 

Room For Improvement

Box needs enhanced security, collaboration, and integration features, improved interface, and pricing, with better speed, offline and automation capabilities.
Hyland OnBase needs enhanced dashboards, AI integration, user-friendly interface, flexible pricing, improved support, OCR, and simplified processes.
If Box had an AI feature to summarize and identify documents based on their contents, it would significantly enhance usability.
Lead Ai Tech And Tech Automation Engineer at a individual & family service with 11-50 employees
Improving the search experience to quickly find specific information within documents would also make Box - Intelligent Content Management even more useful.
Software Developer at a educational organization with 51-200 employees
Box - Intelligent Content Management is missing a configuration connector to Active Directory and the ability to connect to the customer's internal domain.
IT Manager & FileNet Specialist and CTO at a tech vendor with 201-500 employees
The application could potentially be more open-source, allowing integration with more solutions.
Program Manager at a financial services firm with 11-50 employees
Hyland is working on a new platform (HXP) to integrate features from all products, addressing some concerns.
Product owner at a computer software company with 10,001+ employees
If AI could be used more at an enterprise level, since we are purchasing at an enterprise level for the subscription of Hyland OnBase, I would say if those AI informations would stay within the enterprise and not go outside of our enterprise boundaries, it would be secure and maintain our privacy.
Business Analyst at a tech vendor with 10,001+ employees
 

Setup Cost

Box offers flexible pricing with valuable features; annual plans are cost-effective, while discounts may be negotiated.
Hyland OnBase's complex pricing is costly, especially in Latin America, with varied monthly licensing averaging $4,500-$5,000.
I found the pricing reasonable because when I was working for an IBM partner, Box was free for us.
Senior Projects Manager at Tech-hub
Box - Intelligent Content Management has fairly good pricing for licenses, especially if you do an annual plan.
Manager, Technology & Integration at GlobalMac IT
I'd appreciate more flexible pricing options for smaller teams.
Software Developer at a educational organization with 51-200 employees
We also paid for workflow licenses, which allowed up to 250 concurrent users.
Program Manager at a financial services firm with 11-50 employees
I find pricing to be on the higher side due to its monolithic architecture.
Product owner at a computer software company with 10,001+ employees
My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.
Senior Software Engineer at Infosys
 

Valuable Features

Box's Intelligent Content Management offers secure, collaborative features with AI, integrations, and cross-platform support for enhanced productivity.
Hyland OnBase enhances document management with secure storage, AI capabilities, workflow automation, and flexible integration for business efficiency.
There is about a 90% reduction in errors.
Agile Solutions Designer at a tech consulting company with 51-200 employees
AI access respects existing file permissions, which helps prevent users from accessing information that they are not authorized to see.
Software Developer at a educational organization with 51-200 employees
Box had a very easy-to-use search feature and a good user interface on its website, which was faster and better than SharePoint.
Consultant at a tech vendor with 51-200 employees
It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them.
Program Manager at a financial services firm with 11-50 employees
The workflow engine has made the biggest difference for me because it is excellent for automating approval processes.
Senior Software Engineer at Infosys
Hyland OnBase has impacted my organization positively by faster document retrieval, intuitive setup, reduced manual processing, and comes with security.
Business Analyst at a tech vendor with 10,001+ employees
 

Categories and Ranking

Box - Intelligent Content M...
Ranking in Enterprise Content Management
7th
Average Rating
8.4
Reviews Sentiment
6.4
Number of Reviews
50
Ranking in other categories
Cloud Storage (4th), Digital Asset Management (2nd), Document Management Software (2nd), Content Collaboration Platforms (5th)
Hyland OnBase
Ranking in Enterprise Content Management
5th
Average Rating
8.0
Reviews Sentiment
6.2
Number of Reviews
19
Ranking in other categories
Business Process Management (BPM) (13th), Low-Code Development Platforms (16th)
 

Mindshare comparison

As of November 2026, in the Enterprise Content Management category, the mindshare of Box - Intelligent Content Management is 4.3%, up from 4.3% compared to the previous year. The mindshare of Hyland OnBase is 4.3%, down from 6.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
Hyland OnBase4.3%
Box - Intelligent Content Management4.3%
Other91.4%
Enterprise Content Management
 

Featured Reviews

Jeremey Kenney - PeerSpot reviewer
Manager, Technology & Integration at GlobalMac IT
Secure file governance has improved collaboration and automation for client document workflows
The best features are around security, being able to set up different groups, and the governance features are really great. The new AI functionality that they released has been pretty handy. For governance and security, the audit trail capability is excellent. We are able to see when people interact or change files or if something was deleted, and we can go through and review that audit trail. The AI has been great for creating different workflows that we are able to execute. When a form gets submitted into Box - Intelligent Content Management or a file is uploaded, there are certain automations that we can put in place to where it can essentially generate tickets in our system for new users or other tasks.
Joao Santiago - PeerSpot reviewer
Analista at a consultancy with 201-500 employees
Digital workflows have transformed meeting minutes and document tracking across departments
There are some particular aspects of Hyland OnBase, such as layouts or some modules that have just been built, that are not designed with the end user in mind. That's something they need to improve. However, even if it's not adequate for the end user, you can still take that and, with custom development, use those modules and APIs in a user-friendly way. They need to improve the interface and usability of Unity and think more about usability. In terms of tool usability, sometimes there are too many clicks to perform an action, which, if you developed it yourself, you could do in two clicks, whereas within Unity you need four or five clicks to do the same process.
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Outsourcing Company
10%
Manufacturing Company
9%
Comms Service Provider
8%
Healthcare Company
9%
Financial Services Firm
9%
Government
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise12
Large Enterprise35
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise4
Large Enterprise16
 

Questions from the Community

What is your experience regarding pricing and costs for Box?
Box - Intelligent Content Management has fairly good pricing for licenses, especially if you do an annual plan. We always suggest our clients do a month-to-month plan so that they have flexibility ...
What needs improvement with Box?
One aspect of Box - Intelligent Content Management that could be improved is the search functionality, which can occasionally be slow or less intuitive when locating specific files with large repos...
What is your primary use case for Box?
My main use case for Box - Intelligent Content Management is that it is a great and simple tool to use that we use every day, especially to manage our files and send and share files and collaborate...
What is your experience regarding pricing and costs for Hyland OnBase?
My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.
What needs improvement with Hyland OnBase?
More training videos, if they are more findable, would improve documentation and training documentations from Hyland's side, because there is a lack of documentation and training materials from Hyl...
What is your primary use case for Hyland OnBase?
As a business analyst, while working on a recent project, I used Hyland OnBase as an enterprise-like document management tool. It was used for storing, organizing, and retrieving invoices regarding...
 

Also Known As

No data available
OnBase
 

Overview

 

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc
Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
Find out what your peers are saying about Box - Intelligent Content Management vs. Hyland OnBase and other solutions. Updated: November 2026.
921,148 professionals have used our research since 2012.