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Box - Intelligent Content Management vs Hyland OnBase comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 12, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.1
Box's content management enhances ROI through time savings, efficient file management, and potential risk reduction associated with compliance.
Sentiment score
4.6
Hyland OnBase enhances efficiency and cost savings by streamlining processes, reducing paper use, and supporting remote work.
I have seen a return on investment with Hyland OnBase because it provides a very reliable ECM platform for my organization, helps to remove the dependency on paper files and file folders, saves real estate costs, and facilitates the ability to work from anywhere.
Senior Software Engineer at Infosys
 

Customer Service

Sentiment score
4.9
Box's customer service is praised for commitment, though response times vary, with higher-tier contracts receiving quicker support.
Sentiment score
5.8
Hyland OnBase offers responsive service, but support quality varies and may require premium packages for enhanced assistance.
Typically once you do, they are able to provide assistance on whatever you need.
Manager, Technology & Integration at GlobalMac IT
Our vendor relationship facilitated integration with our system and offered additional service beyond the Hyland OnBase product.
Program Manager at a financial services firm with 11-50 employees
I find technical support from Hyland to be good.
Product owner at a computer software company with 10,001+ employees
 

Scalability Issues

Sentiment score
7.2
Box excels in scalability and adaptability, managing vast users and data efficiently, with minor admin console challenges.
Sentiment score
6.5
Hyland OnBase is praised for scalability and adaptability, efficiently expanding to support growing business demands despite setup costs.
Box - Intelligent Content Management plans have unlimited data, which is great.
Manager, Technology & Integration at GlobalMac IT
I am uncertain about its effectiveness at an enterprise level, where SharePoint might be preferred.
Consultant at a tech vendor with 51-200 employees
Transitioning to cloud-based services may reduce these costs in the future.
Product owner at a computer software company with 10,001+ employees
 

Stability Issues

Sentiment score
7.9
Box offers stable, reliable content management with strong performance and security, with rare outages quickly resolved over 17 years.
Sentiment score
8.2
Hyland OnBase is a stable, reliable platform with strong traceability, high performance, and minimal maintenance, akin to Windows.
Box was very stable and did not have any latency issues.
Consultant at a tech vendor with 51-200 employees
Hyland OnBase was a stable solution that worked effectively for us.
Program Manager at a financial services firm with 11-50 employees
 

Room For Improvement

Box could enhance security, search, integrations, pricing, user interfaces, offline support, and API management for improved user experience.
Hyland OnBase needs improved usability, integration, and support, with simplified management, enhanced features, and better documentation and pricing adjustments.
If Box had an AI feature to summarize and identify documents based on their contents, it would significantly enhance usability.
Lead Ai Tech And Tech Automation Engineer at a individual & family service with 11-50 employees
Additional customization with the automation workflows that Box - Intelligent Content Management offers would be helpful.
Manager, Technology & Integration at GlobalMac IT
To open and see who is accessing the document now and see my movements across the document or the file we are sharing together.
Senior Projects Manager at Tech-hub
The application could potentially be more open-source, allowing integration with more solutions.
Program Manager at a financial services firm with 11-50 employees
I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial.
Product owner at a computer software company with 10,001+ employees
If AI could be used more at an enterprise level, since we are purchasing at an enterprise level for the subscription of Hyland OnBase, I would say if those AI informations would stay within the enterprise and not go outside of our enterprise boundaries, it would be secure and maintain our privacy.
Business Analyst at a tech vendor with 10,001+ employees
 

Setup Cost

Box offers competitive prices with flexible plans and discounts, valued for extensive features over competitors by enterprise users.
Hyland OnBase offers modular enterprise solutions, with varied pricing and complex licensing, often seen as justified yet expensive.
I found the pricing reasonable because when I was working for an IBM partner, Box was free for us.
Senior Projects Manager at Tech-hub
Box - Intelligent Content Management has fairly good pricing for licenses, especially if you do an annual plan.
Manager, Technology & Integration at GlobalMac IT
I find pricing to be on the higher side due to its monolithic architecture.
Product owner at a computer software company with 10,001+ employees
We also paid for workflow licenses, which allowed up to 250 concurrent users.
Program Manager at a financial services firm with 11-50 employees
My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.
Senior Software Engineer at Infosys
 

Valuable Features

Box offers secure content management with AI-driven workflows, seamless multi-device use, real-time editing, and strong governance features.
Hyland OnBase excels in document management with scalable workflows, easy integration, customization, automation, and robust security features.
Box's security features have helped my organization meet compliance needs.
Senior Projects Manager at Tech-hub
Box had a very easy-to-use search feature and a good user interface on its website, which was faster and better than SharePoint.
Consultant at a tech vendor with 51-200 employees
We are able to see when people interact or change files or if something was deleted, and we can go through and review that audit trail.
Manager, Technology & Integration at GlobalMac IT
The impact of Hyland OnBase on our organization is that automating manual processes has had an incredible effect on our return on investment, and the man-hours saved by automating processes pays for the system, ranging from one to five hours.
Senior Software Engineer at Infosys
It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them.
Program Manager at a financial services firm with 11-50 employees
It has increased the transparency of the processes and workflows. Every user who is involved in each of the steps is well aware. Even the manager gets an update.
Business Analyst at a tech vendor with 10,001+ employees
 

Categories and Ranking

Box - Intelligent Content M...
Ranking in Enterprise Content Management
9th
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
44
Ranking in other categories
Cloud Storage (10th), Digital Asset Management (3rd), Document Management Software (3rd), Content Collaboration Platforms (8th)
Hyland OnBase
Ranking in Enterprise Content Management
5th
Average Rating
8.0
Reviews Sentiment
6.3
Number of Reviews
16
Ranking in other categories
Business Process Management (BPM) (15th), Low-Code Development Platforms (16th)
 

Mindshare comparison

As of September 2026, in the Enterprise Content Management category, the mindshare of Box - Intelligent Content Management is 4.1%, down from 4.2% compared to the previous year. The mindshare of Hyland OnBase is 4.6%, down from 6.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
Hyland OnBase4.6%
Box - Intelligent Content Management4.1%
Other91.3%
Enterprise Content Management
 

Featured Reviews

Jeremey Kenney - PeerSpot reviewer
Manager, Technology & Integration at GlobalMac IT
Secure file governance has improved collaboration and automation for client document workflows
The best features are around security, being able to set up different groups, and the governance features are really great. The new AI functionality that they released has been pretty handy. For governance and security, the audit trail capability is excellent. We are able to see when people interact or change files or if something was deleted, and we can go through and review that audit trail. The AI has been great for creating different workflows that we are able to execute. When a form gets submitted into Box - Intelligent Content Management or a file is uploaded, there are certain automations that we can put in place to where it can essentially generate tickets in our system for new users or other tasks.
Abdul_Jabbar - PeerSpot reviewer
Senior Software Engineer at Infosys
Automated workflows have transformed document handling and support daily approvals and billing
The best features Hyland OnBase offers in my experience include being a robust storage solution that integrates well with the Epic solution, allows Unity Forms to be easy to create and use, and has Distribution Services for sending email notifications as reminders.Out of those features, the workflow engine has made the biggest difference for me because it is excellent for automating approval processes, and we use Hyland OnBase for legal requests, hardware requests, travel requests, corporate credit card requests, and file transfer requests. WorkView is an incredible module for gathering and displaying summary information, and we utilize it highly in our subsidiary to manage our legal contracts, their financial billing process, and their travel. We also use the Document Import Process coupled with Unity API for writing custom code to automate processes to send and receive data from other systems that are not yet API enabled. The impact of Hyland OnBase on our organization is that automating manual processes has had an incredible effect on our return on investment, and the man-hours saved by automating processes pays for the system, ranging from one to five hours. I measured the man-hours saved through the tracking of workflows and automation processes. Additionally, Hyland OnBase has allowed us to move away from moving paper around various departments, providing workflow management to keep approval inside the system and out of the email boxes, eliminating the need for paper storage, and saving storage costs with other vendors.
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Outsourcing Company
10%
Construction Company
8%
Comms Service Provider
8%
Government
9%
Financial Services Firm
9%
Healthcare Company
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise10
Large Enterprise32
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise14
 

Questions from the Community

What is your experience regarding pricing and costs for Box?
Box - Intelligent Content Management has fairly good pricing for licenses, especially if you do an annual plan. We always suggest our clients do a month-to-month plan so that they have flexibility ...
What needs improvement with Box?
I would suggest more out-of-the-box integrations as far as the automations go. Box - Intelligent Content Management has many templates, and you can customize some things, but there appear to be som...
What is your primary use case for Box?
Box - Intelligent Content Management is used for file storage for clients and provides a secure way to share files with other people as well as internally with our team. Box - Intelligent Content M...
What is your experience regarding pricing and costs for Hyland OnBase?
My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.
What needs improvement with Hyland OnBase?
More training videos, if they are more findable, would improve documentation and training documentations from Hyland's side, because there is a lack of documentation and training materials from Hyl...
What is your primary use case for Hyland OnBase?
As a business analyst, while working on a recent project, I used Hyland OnBase as an enterprise-like document management tool. It was used for storing, organizing, and retrieving invoices regarding...
 

Also Known As

No data available
OnBase
 

Overview

 

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc
Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
Find out what your peers are saying about Box - Intelligent Content Management vs. Hyland OnBase and other solutions. Updated: September 2026.
914,322 professionals have used our research since 2012.