Hyland OnBase vs Pega Platform comparison

Hyland and Pega are both solutions in the Business Process Management (BPM) category. Hyland is ranked #17 with an average rating of 7.7, while Pega is ranked #5 with an average rating of 8.2. Hyland holds a 0.4% mindshare in BPM, compared to Pega’s 5.4% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

Hyland OnBase

Read 13 Hyland OnBase reviews

3,080 Views
339 Comparison Views

100% willing to recommend

Pega Platform

Read 82 Pega Platform reviews

10,302 Views
4,533 Comparison Views

91% willing to recommend

Hyland OnBase

Pega Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 27, 2025

Pega Platform and Hyland OnBase compete in the business process management and document management sectors. Pega Platform appears to have an upper hand due to its comprehensive feature set and enterprise-level capabilities.

Features: Pega Platform offers robust business process management features like case management, integration services, and low-code development. It excels in rapid changes, fast prototyping, and integrates well with cloud technologies. Hyland OnBase, although not as feature-rich, provides strong document management and security features, including audit trails and extensive data security measures.

Room for Improvement: Pega Platform's complexity and high costs are notable areas for improvement, with challenges in upgrading versions and technical limitations in AI and machine learning. Hyland OnBase needs enhancements in web technology adoption, OCR functionalities, and its user interface, alongside its pricing structure.

Ease of Deployment and Customer Service: Pega Platform supports deployment in public, private, and hybrid clouds, offering flexibility, but has mixed reviews on technical support responsiveness. Hyland OnBase supports primarily on-premise deployments, with stable performance and generally responsive technical support.

Pricing and ROI: Pega Platform has a higher pricing structure and complex licensing but compensates with strong ROI potential due to automation capabilities and reduced operational times. Hyland OnBase also has a high price point but provides value through modular solutions and document management efficiency, offering substantial ROI.

To learn more, read our detailed Hyland OnBase vs. Pega Platform Report (Updated: July 2025).

Buyer's Guide

Hyland OnBase vs. Pega Platform

July 2025

Download the complete report

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Business Process Management (BPM)

17th

Ranking in Low-Code Development Platforms

13th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Enterprise Content Management (5th)

Pega Platform

Ranking in Business Process Management (BPM)

5th

Ranking in Low-Code Development Platforms

7th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Process Automation (4th), Rapid Application Development Software (9th)

Mindshare comparison

As of July 2025, in the Business Process Management (BPM) category, the mindshare of Hyland OnBase is 0.4%, up from 0.3% compared to the previous year. The mindshare of Pega Platform is 5.4%, down from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Srinivas Rao Kagitha

Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private

Offers good dashboards and reports but fails to offer better migration features

The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.

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Balaji Choda

Architect at American Express

Cost-effective wwith good automation and enhanced UI flexibility

Initially, the Pega Platform was used as a BPM tool. Now, it is not limited to BPM. We can use it for CPM, GRM, and various other functions. We also utilize robotic automation, including desktop automation and process automation The Pega Platform helps in integrating a lot of manual data and…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution's most valuable features are integration and flexibility."

"It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

"The most valuable features are that it's very secure and provides audit trails for our documents."

"Its most valuable aspect is its flexibility"

"I like the cloud and its integrability."

"We found the setup process to be okay since they do offer a troubleshooting guide."

More Hyland OnBase pros

"The visualization of the business process and the collaboration aspects of the solution are its most valuable features."

"The solution offers excellent workflows."

"The workflows are the most valuable features, particularly for us, because we were attempting to automate processes by utilizing workflows to provide a hands-off comparison between the bot and the human."

"The most important features of Pega BPM are case management and claims management, and soon they'll also be offering claims processing. I also love Pega BPM in terms of performance. It's also one of the very few user-friendly solutions in the market. It may take some time to learn Pega BPM, but once you get a proper handle on it, tracking and managing processes become very easy anytime, anywhere. Pega BPM also has very good documentation you can use to learn the solution. Pega has a community portal that has complete information and explanations, and if you're facing a challenge, you can post your challenge on the community portal and get a resolution at the same time."

"Fast prototyping."

"It allows for a unified platform with features like case management, BPM, service orchestration, low-code development, digital process automation, CRM, and decision-making, all integrated into a single platform."

"Offers a unique environment where its entire architecture is very unified"

"While there may be stability issues, they are minimal."

More Pega Platform pros

Cons

"The application could potentially be more open-source, allowing integration with more solutions."

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."

"The migration is a bit difficult in the tool."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"Software malfunctioning usually occurs when we receive documents from external sources."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

More Hyland OnBase cons

"Pega should work on redefining their model and creating a demand for their skills."

"The product's artificial intelligence capabilities could be improved. More advanced AI features could further optimize process automation and decision-making."

"Robotics could improve, as my learning curve in robotics has been challenging."

"To learn Pega, you need to be a partner. If someone just wants to learn Pega for the sake of learning, they won't be able to do so as they don't give access to that."

"PegaRULES need to improve its JVM. It needs to enhance the operation speed and memory size."

"Customers expect more out-of-box solutions to be readily available"

"I think there is room for improvement in the low code/ no code environment that they're promoting now. That needs to be aligned a little bit more. I still feel that it is not that friendly for a person who has no experience with Pega to just go in and try to create something."

"This is a quite expensive product."

More Pega Platform cons

Pricing and Cost Advice

"The solution costs around $6,000 per month."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"OnBase is reasonably priced."

"The tool's price is high."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"The pricing is pretty good, compared to other similar products."

"The price of this solution, including installation and configuration, is comparable to competing vendors."

"The product pricing is considered reasonable compared to other solutions in the market."

"The price of PegaRULES is more expensive than other solutions on the market."

"The licensing model from Pega BPM is too complex and is more expensive than other solutions, such as SAP. The overall price of the solution depends on the use case."

"The price could be lower."

"Licensing varies across geographical regions for us."

"In terms of the price, if I were to compare Pega to other tools, it would be more expensive, but it would also provide you with the same features."

More Pega Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Government

14%

Financial Services Firm

13%

Computer Software Company

Insurance Company

Financial Services Firm

27%

Computer Software Company

12%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Hyland OnBase?

The solution is very developed and we are not taking full advantage of its functionalities.

See all answers

What is your experience regarding pricing and costs for Hyland OnBase?

I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...

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What needs improvement with Hyland OnBase?

I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...

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Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

See all answers

Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

See all answers

When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

See all answers

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Product Reports

Buyer's Guide

Hyland OnBase

July 2025

Download Hyland OnBase product report

Buyer's Guide

Pega Platform

July 2025

Download Pega Platform product report

Also Known As

OnBase

Pega BPM, Pegasystems, SmartBPM, PegaRULES

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Pega

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Buyer's Guide

Hyland OnBase vs. Pega Platform

July 2025

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