Hyland OnBase vs Pega Platform comparison

Hyland and Pega are both solutions in the Business Process Management (BPM) category. Hyland is ranked #17 with an average rating of 7.7, while Pega is ranked #6 with an average rating of 8.2. Hyland holds a 0.4% mindshare in BPM, compared to Pega’s 5.5% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

Hyland OnBase

Read 13 Hyland OnBase reviews

347 Views
159 Comparison Views

100% willing to recommend

Pega Platform

Read 82 Pega Platform reviews

4,896 Views
1,882 Comparison Views

91% willing to recommend

Hyland OnBase

Pega Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Apr 20, 2025

Pega Platform and Hyland OnBase compete in the enterprise software market, with Pega Platform having an edge due to its enterprise-level features and appeal for large-scale implementations, despite its challenges.

Features: Pega Platform offers fast prototyping, Pega Cloud technologies, and extensive case management. Its no-code approach is aimed at large-scale implementations. Hyland OnBase provides robust content management and security, focusing on document management and workflows with notable flexibility and integration capabilities.

Room for Improvement: Pega Platform faces issues with complex upgrades and high costs, with a need for better cloud integration and AI functionalities. Its low-code claims often require expertise. Hyland OnBase could improve its UI, pricing flexibility, and BPM capabilities. Calls for modern web interfaces and more localized support are also noted.

Ease of Deployment and Customer Service: Pega Platform supports versatile deployment options including on-premises, public cloud, and hybrid cloud, but technical support is mixed with challenges in responsiveness and cost. Hyland OnBase, focusing on on-premises and private cloud, is praised for stability yet less agile, with customer support seen as helpful albeit with added deployment complexities due to pricing and modular structures.

Pricing and ROI: Pega Platform has high pricing, reflected in varied licensing models, offering significant ROI through enhanced efficiency and rapid time-to-market. Hyland OnBase is costly but noted for efficiency gains through modular configurations, with ROI improved by reduced coding needs. Its pricing perceptions vary, being considered expensive in some regions but valued for document management strength.

To learn more, read our detailed Hyland OnBase vs. Pega Platform Report (Updated: May 2025).

Buyer's Guide

Hyland OnBase vs. Pega Platform

May 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Business Process Management (BPM)

17th

Ranking in Low-Code Development Platforms

15th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Enterprise Content Management (5th)

Pega Platform

Ranking in Business Process Management (BPM)

6th

Ranking in Low-Code Development Platforms

7th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Process Automation (4th), Rapid Application Development Software (9th)

Mindshare comparison

As of June 2025, in the Business Process Management (BPM) category, the mindshare of Hyland OnBase is 0.4%, up from 0.3% compared to the previous year. The mindshare of Pega Platform is 5.5%, down from 6.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Srinivas Rao Kagitha

Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private

Offers good dashboards and reports but fails to offer better migration features

The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.

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Mallik-Kesavaraju

Independent Consultant at Selfemployed

Significantly improves the overall cycle time, and offers robotic automation, and the BPM workflow

The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve. Our developers and business analysts need to invest significant time and effort to fully understand and utilize the platform's capabilities. In essence, it's a complex product that demands a deep understanding to be used effectively. So, it cuts both ways. This complexity can be both an advantage and a disadvantage, depending on the user's expertise. So, the learning curve is pretty high! So, it's very good if you are a professional user, but you need to be a really good professional user to use this solution effectively.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

"I like the cloud and its integrability."

"The solution is very developed and we are not taking full advantage of its functionalities."

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

"It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."

"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."

"The product's initial setup phase is not difficult."

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

More Hyland OnBase pros

"Pega BPM's most valuable features are case management, integration, the convenience of using REST APIs, and the ease of changing things at the UI level."

"The case management functionality of this solution has been most valuable."

"The technical support from Pega is very low, rating a one or two out of ten."

"They're pretty easy to create, and they're pretty easy to deploy."

"The most valuable feature is the situational layer cake."

"Powerful, full-featured business process management with excellent support"

"The most valuable features of Pega BPM are low code, no code, functionality, and easy development."

"While Pega technical support is okay, it also depends on the issues you need help with and who your contact is with Pega."

More Pega Platform pros

Cons

"Software malfunctioning usually occurs when we receive documents from external sources."

"I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."

"The solution’s initial setup is a little difficult."

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

More Hyland OnBase cons

"Pega BPM can improve product management, case management, omnichannel, CDH, and the customer data hub. All the major domains can improve. Additionally, more AI functionality and proper integrations with Pega RPA would be helpful."

"Lack of stronger cloud support is somewhat inconvenient for users and implementation."

"There have been some performance scalability issues. Suppose you want to add more users. You go from, say, 800 users to 1,500 users, and sometimes that creates issues for which there is no clear explanation. To fix it you have to escalate it with customer service and sometimes the response is not up to the mark in resolving those issues."

"First-time customers will find its licensing tricky. The technical support team for this solution could be faster in resolving tickets."

"Implementation is a challenge due to the handling of the code"

"The UI needs reworking."

"Robotics could improve, as my learning curve in robotics has been challenging."

"The previous versions had good training documents but the updated versions need to improve the documentation."

More Pega Platform cons

Pricing and Cost Advice

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"OnBase is reasonably priced."

"The solution costs around $6,000 per month."

"The tool's price is high."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The solution could be less expensive according to my customers. However, I think the price of the solution is fair."

"The licensing model for Pega BPM needs to be improved."

"There are multiple Pega licensing models, including outcome- and revenue-based licensing models"

"The price of PegaRULES is more expensive than other solutions on the market."

"The pricing is pretty good, compared to other similar products."

"The costing model for Pega BPM is different. One is a license that you can pay yearly. Another licensing model for Pega BPM is based on the number of cases you create in production in a year. Costing based on use cases is also available for Pega BPM. I don't have information on its exact pricing or costs, though."

"This upgrade process is very expensive; although I haven't been on the sales team responsible for the pricing, I know it costs millions of dollars."

"I rate Pega BPM a seven out of ten."

More Pega Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Government

14%

Financial Services Firm

14%

Computer Software Company

10%

Insurance Company

Financial Services Firm

27%

Computer Software Company

12%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Hyland OnBase?

The solution is very developed and we are not taking full advantage of its functionalities.

See all answers

What is your experience regarding pricing and costs for Hyland OnBase?

I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...

See all answers

What needs improvement with Hyland OnBase?

I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...

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Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

See all answers

Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

See all answers

When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

See all answers

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Compared 10% of the time

OpenText Extended ECM vs Hyland OnBase

Compared 9% of the time

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ServiceNow vs Pega Platform

Compared 19% of the time

Camunda vs Pega Platform

Compared 15% of the time

Appian vs Pega Platform

Compared 7% of the time

Microsoft Power Apps vs Pega Platform

Compared 6% of the time

IBM BPM vs Pega Platform

Compared 5% of the time

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Product Reports

Buyer's Guide

Hyland OnBase

June 2025

Download Hyland OnBase product report

Buyer's Guide

Pega Platform

May 2025

Download Pega Platform product report

Also Known As

OnBase

Pega BPM, Pegasystems, SmartBPM, PegaRULES

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Pega

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Buyer's Guide

Hyland OnBase vs. Pega Platform

May 2025

Free Report: Hyland OnBase vs. Pega Platform

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