Hyland OnBase Reviews

It is used for basic documents. It is like a document manager.

I am working with Foundation on EP3. We have clients with on-premises deployments, and we have clients with cloud deployments.

OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities.

It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year.

For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect.

It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards.

They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions.

I have been using this solution for more than 12 years.

It is a really stable platform. It is amazing.

Its scalability is good. You can grow horizontally and vertically. It is built for growth. If you want to grow to add new products in the same solution, you can do it. If you want to increase the number of users, you can easily do that. You may have to add some servers.

Our customers usually are large businesses with large projects. Most of our clients have been working with OnBase for the last ten years. They are growing year by year.

Their technical support is quite good. We get support 24 hours and 365 days a year. It never stops. They are working even during the United States holidays. They have support even on those days.

It depends on the complexity of the project. We have a lot of clients who had simple projects, and they have been growing and expanding. We also had clients who had a complex project as the first project. In my opinion, it is better to start small and then grow. OnBase allows you to do that. 

Its deployment might take from two weeks to a month. It depends on the complexity of the project.

They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions.

We normally compete with Oracle and IBM. These are the main competitors. OpenText is also a competitor but not the main one.

The main difference from other solutions is that OnBase is one and only one platform. You don't have to integrate other things. You have one solution for everything. When you install and begin to use OnBase, you use other functionalities like switching the licenses. You don't have to reinstall or install new software to add functionality, which is an attractive thing for the customers.

The best way to get the best out of this solution is by starting small. Start with a single solution, and then increase the complexity. OnBase allows you to start this way, and it is a cheaper, quicker, and the best way to get a good solution at the end.

I would rate Hyland OnBase an eight out of ten.

We use Hyland OnBase for knowledge management.

A single platform with multiple capabilities to orchestrate processes, complex business rules and all types of business content.

The look and feel could be better!!!

I have been using Hyland OnBase for one year.

Its a strong and very stable solution

Absolutely scalable, you can start with a small process and grow whatever you want.

Technical support is excellent.

The initial setup is fast and easy

In house team

I will always recommend this solution to new users.

On a scale from one to ten, I would give Hyland OnBase a nine.

One comprehensive product with a codeless platform.

Streamlines our content-based processes and automates business processes.

As an ECM Solution, there are a lot of improvements needed. For example:

• The web client should address the next generation of web technologies such as HTML5 and stylish layout.
• More localization support for Arabic.
• OCR Arabic Support.

We have been partners since 2010.

The product is very stable.

Technical support provides excellent service.

I used to be a FileNet and .NET developer. OnBase provides high-value solutions for organizations with much less cost in comparison to other ECM solutions.

Since OnBase is one platform from one single vendor, all the components of the software are tightly integrated with minimal installation issues. We only spent a maximum of two to three days to complete upgrades.

OnBase is a modular-based solution that offers a variety of vertical-based solutions, such as like AP and AR.

It’s a bit pricy, but it’s worth the investment. The philosophy of Hyland is to remove the overhead of coding the solutions as much as possible.

All ECM standards are configured-based.

They should think of OnBase as a strategic solution that provides great cost-cutting solutions, both directly and indirectly.

I like the flexibility and its modular nature that allows us to create solutions that meet our business needs. I think of OnBase as a utility player. It’s not built for a specific industry or function. If you are creative and use the myriad of tools, such APIs and ShareBase, you can support/facilitate almost any business process with it.

We weren’t big enough or complex enough to purchase a CRM. We used this tool to build pipeline management, sales workflow, and supporting reports.

As the system grows in terms of number of modules, features, and functionality, options can be confusing and they can conflict with other options that you enable. Although it is better than it was, the upgrade process still presents a challenge. Because of the modular nature of this tool, you may need to package multiple installers to complete the upgrade process.

We have used this solution for 11 years.

We rarely have stability issues. We use Hyland Global Services.

We have not had any scalability issues.

Technical support is good. Like any vendor, you need to put some pressure on them occasionally.

We did not have a previous solution. The first company I worked for moved from a paper-based system to imaging. My current company relied on shared drives before this system.

It’s really just a set of tools. I’ve seen too many implementations that didn’t have the right people involved. The system was set up to fail, and the end users had difficulty finding and storing documents. Users think they have a bad system, but the problem was caused by a poor configuration.

It’s very modular. With every incremental implementation, there will probably be additional license fees.

Make sure you have the right kind of person on your team with business knowledge and technical aptitude. Make sure you learn the toolset before you dive into the configuration.

We use the solution for document management and process management.

The solution interconnects areas and allows for real-time information.

The solution's most valuable features are integration and flexibility. Allows you to manage all types of organizational information content

The solution’s initial setup is a little complex. The look and feel need improvement as well.

I have been using Hyland OnBase for eight years.

Th stability is okay.

The solution’s scalability is excellent. Around 80 users are using the solution in our organization.

The technical support team takes time to resolve a ticket.

Positive

We previously used SharePoint and knowledge tree. We switched to Hyland OnBase because SharePoint doesn't provide much flexibility. 

The solution’s initial setup is a little complex. The deployment took around six months. Three people, including an administrator, were involved in the solution's deployment. The solution is deployed on the Hyland cloud.

A vendor team implemented the solution and I would rate them an eight.

The solution costs around $5,000 per month. It is very relative.

I valuated other options.

The solution helps with compliance and data security. I would recommend the solution to other users because of its stability, flexibility, and security.

Overall, I rate the solution an eight out of ten.