Hyland OnBase vs SAP Signavio Process Manager comparison

Hyland and SAP are both solutions in the Business Process Management (BPM) category. Hyland is ranked #17 with an average rating of 7.7, while SAP is ranked #4 with an average rating of 7.9. Hyland holds a 0.4% mindshare in BPM, compared to SAP’s 7.7% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 89% of SAP users who would recommend it.

Hyland OnBase

Read 13 Hyland OnBase reviews

3,080 Views
339 Comparison Views

100% willing to recommend

SAP Signavio Process Manager

Read 60 SAP Signavio Process Manager reviews

12,385 Views
6,440 Comparison Views

89% willing to recommend

Hyland OnBase

SAP Signavio Process Manager

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Executive SummaryUpdated on Dec 18, 2024

Hyland OnBase and SAP Signavio Process Manager offer distinct advantages in the realm of business process management. SAP Signavio often stands out due to its advanced features, despite a higher cost, while Hyland OnBase is preferred for its cost-effectiveness and reliable customer support.

Features: Hyland OnBase includes document management, workflow automation, and content integration, which facilitates comprehensive enterprise content management solutions. SAP Signavio Process Manager is distinguished by its in-depth process modeling, analysis, and optimization tools designed for detailed process improvements, offering advanced capabilities that are more suitable for sophisticated, process-driven environments.

Room for Improvement: Hyland OnBase could enhance its process modeling capabilities and expand its feature set to compete with more advanced systems. Additionally, further development in analytics and reporting could strengthen its offerings. SAP Signavio Process Manager would benefit from simplifying its deployment process and providing more straightforward support resources. Enhancing its user interface for non-technical users and offering more competitive pricing options could also improve its appeal.

Ease of Deployment and Customer Service: Hyland OnBase is praised for its easy deployment and exceptional customer service, making it a favorable choice for organizations seeking straightforward implementation. SAP Signavio Process Manager, conversely, has a more complex deployment that requires substantial planning, necessitating more technical support, although its service quality is regarded as adequate once implemented.

Pricing and ROI: Hyland OnBase is appreciated for its affordability and compelling ROI, making it appealing to budget-conscious enterprises. In contrast, SAP Signavio’s higher price is justified by the efficiency improvements and long-term benefits it offers, promising substantial ROI for businesses focused on process excellence.

To learn more, read our detailed Hyland OnBase vs. SAP Signavio Process Manager Report (Updated: July 2025).

Buyer's Guide

Hyland OnBase vs. SAP Signavio Process Manager

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Business Process Management (BPM)

17th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Enterprise Content Management (5th), Low-Code Development Platforms (13th)

SAP Signavio Process Manager

Ranking in Business Process Management (BPM)

4th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Process Design (3rd)

Mindshare comparison

As of July 2025, in the Business Process Management (BPM) category, the mindshare of Hyland OnBase is 0.4%, up from 0.3% compared to the previous year. The mindshare of SAP Signavio Process Manager is 7.7%, up from 6.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Srinivas Rao Kagitha

Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private

Offers good dashboards and reports but fails to offer better migration features

The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.

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Enas Selim

Product Manager at Diyar United Company

Transforming banking process documentation with effective collaboration tools

The free trial needs to have more options for end users, such as including Process Intelligence as a trial version. Although mentioned on the website, the governance feature is not available in the free trial. More guidance from support is also needed, as users can get lost on the website when looking for specific features.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."

"Its most valuable aspect is its flexibility"

"The solution's most valuable features are integration and flexibility."

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

"The most valuable features are that it's very secure and provides audit trails for our documents."

More Hyland OnBase pros

"SAP Signavio Process Manager is very responsive."

"All in all, Signavio usability is excellent. Anyone can learn to use the tool quickly. This increases acceptance as employees are not facing a high learning curve. With the offered usability it is easy to model processes also live in workshops."

"The drag-and-drop functionality in Signavio is impressive and user-friendly, allowing easy connection to other elements without the need for excessive back-and-forth."

"The feature that I like the most is the collaboration hub, where every user or every employee can see the process in the overview."

"The visual representation is extremely powerful and easy to use in process modeling and analysis. I can show it to someone who doesn't know business process mapping, and they still understand because it's visually presented. It becomes easy to explain variants and what needs to change."

"The ability to leave comments in the Collaboration Hub is a good and easy way for the employees to give feedback on the processes."

"There are many valuable features, of course. I would say the main value of Signavio is to have your current process map in a way that is easy to read and derive optimization actions to make it leaner, faster, more user friendly, etc. Another great feature is the visualization, which is easy to see and read. How they map the process is also very user friendly, with drag-and-drop functionality. Also, it's a very self-explanatory, user-friendly solution."

"The benefit of this application is that I can immediately describe processes and form normative documents for these processes. For me, this is definitely a plus. Сurrently, I work in a company that is not involved in the structural alignment of business processes. They have huge gaps in this. Nothing is described and there are no norms. Therefore, the formation of regulatory documents, rules, and descriptions of processes, not only in graphic form, but also in documentary form is an absolute plus. I have not found this in other process programs."

More SAP Signavio Process Manager pros

Cons

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."

"The solution’s initial setup is a little difficult."

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

"The migration is a bit difficult in the tool."

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

More Hyland OnBase cons

"From what I have experienced when I worked with a process team, we would like to work with dummy process diagrams. Right now, I don't know if I would set up a process as a dummy, since it very often gets mixed up with diagrams in production. There are many process diagrams linked to the production environment. I would like to have some kind of sandbox to work with. That would be very good. I don't even know if they already have it, but I would certainly like that."

"Moreover, the functionality to show different process variations with "views" could be improved to allow more customization of these views. I believe this would increase the user experience and administrative efforts maintaining these process variations."

"I think the interface itself can improve a bit. I think the interface is still stuck about a decade in the past, if I may be so brutal about it. Some of the buttons are really small, so you can't even see them. I think it needs upgrading to the 21st century with apps and the way we use mobile phones."

"The user management functionality in Process Manager is not as user friendly as the one in the Collaboration Hub."

"SAP Signavio Process Manager's UI is not user-friendly. Its pricing is also high."

"For me, given I've got a lot of experience working with BPMN and other process management tools, in terms of the interface, I think there's a little bit more that can be improved to match what the conventional BPMN offers. I've been constantly trying to give this feedback to Signavio, to let them know that it needs to be more coherent with the original BPMN version of the stencil."

"There is a lot of room for improvement. We've submitted a lot of OSS requests for special inputs we need, like glossary or dictionary entries in Quick Model. Currently, that's not functional."

"I think the intuitive handling is an issue which they should be more focused on, especially as we have issues with the glossary. If you want to implement Signavio within procedures in contact with other software, it's quite difficult to integrate and you will have several points where you have to double and triple the work, because you cannot maintain the data centrally. With other solutions, we can integrate it and have only one data transfer, to import and export with other solutions. A glossary is still limiting us."

More SAP Signavio Process Manager cons

Pricing and Cost Advice

"The tool's price is high."

"OnBase is reasonably priced."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"The solution costs around $6,000 per month."

"I think we're spending about $150,000 a year on licensing costs."

"We are using the free trial version."

"The solution is expensive."

"SAP is always more expensive. The per-user cost is hard to calculate and forecast for a big company."

"I found the pricing of the solution to be moderate compared to other choices."

"I rate the product price a five on a scale of one to ten, where one is low price and ten is high price."

"This solution provides really great value for the money."

"SaaS has no setup cost, just licensing fees."

More SAP Signavio Process Manager pricing and cost advice

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Top Industries

By visitors reading reviews

Government

14%

Financial Services Firm

13%

Computer Software Company

10%

Insurance Company

Manufacturing Company

13%

Financial Services Firm

12%

Computer Software Company

10%

Energy/Utilities Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Hyland OnBase?

The solution is very developed and we are not taking full advantage of its functionalities.

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What is your experience regarding pricing and costs for Hyland OnBase?

I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...

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What needs improvement with Hyland OnBase?

I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...

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Which is better - Signavio Process Manager or Celonis?

SAP Signavio Process Manager is a very robust industrial-grade business process modeling tool. It is easy to use and does not require too much technological involvement. This solution has a collabo...

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What do you like most about Signavio Process Manager?

The visual representation is extremely powerful and easy to use in process modeling and analysis. I can show it to someone who doesn't know business process mapping, and they still understand bec...

See all answers

What is your experience regarding pricing and costs for Signavio Process Manager?

After SAP acquired Signavio, the prices increased significantly, making it too expensive for our small company to afford.

See all answers

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Compared 7% of the time

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Compared 6% of the time

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Compared 5% of the time

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Product Reports

Buyer's Guide

Hyland OnBase

July 2025

Download Hyland OnBase product report

Buyer's Guide

SAP Signavio Process Manager

June 2025

Download SAP Signavio Process Manager product report

Also Known As

OnBase

Signavio Process Editor

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

The Signavio portfolio of web-based business transformation solutions helps companies to understand and optimize all of their business processes quickly and at scale, providing instant insights for informed decision-making. Signavio’s intuitive analysis, change management and execution solutions around process excellence include use cases like digital transformation, operational excellence and customer-centricity, placing them at the heart of global organizations.

Over 1 million users in more than 1,500 organizations worldwide rely on Signavio products to make processes part of their company’s DNA. Headquartered in Berlin, Germany, Signavio was founded in 2009 to address the need for a collaborative approach to process management.

Signavio was acquired by SAP in the first quarter of 2021. For more information, visit www.signavio.com

SAP

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

DHL, Coca Cola EP, Prudential, Zalando, T-Systems, Jabil, Endress+Hauser, Rakuten

Buyer's Guide

Hyland OnBase vs. SAP Signavio Process Manager

July 2025

Free Report: Hyland OnBase vs. SAP Signavio Process Manager

Find out what your peers are saying about Hyland OnBase vs. SAP Signavio Process Manager and other solutions. Updated: July 2025.

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