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Hyland OnBase vs Salesforce Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Hyland OnBase
Ranking in Low-Code Development Platforms
15th
Average Rating
8.2
Reviews Sentiment
6.4
Number of Reviews
17
Ranking in other categories
Business Process Management (BPM) (14th), Enterprise Content Management (6th)
Salesforce Platform
Ranking in Low-Code Development Platforms
6th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
97
Ranking in other categories
PaaS Clouds (9th), Mobile Development Platforms (4th), Rapid Application Development Software (6th), No-Code Development Platforms (1st), Business Orchestration and Automation Technologies (14th)
 

Mindshare comparison

As of March 2026, in the Low-Code Development Platforms category, the mindshare of Hyland OnBase is 2.5%, up from 0.7% compared to the previous year. The mindshare of Salesforce Platform is 4.4%, down from 7.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Low-Code Development Platforms Mindshare Distribution
ProductMindshare (%)
Salesforce Platform4.4%
Hyland OnBase2.5%
Other93.1%
Low-Code Development Platforms
 

Featured Reviews

Arjurn Dakash - PeerSpot reviewer
Project Manager at Deloitte
Workflow automation has transformed case management and reduced errors across our processes
Hyland OnBase is a great tool for document storage and retrieval, automating business processes using workflow, and building applications in WorkView. It saves a lot of time, reduces human errors, and is very cost-effective. Hyland OnBase has drastically improved our business processes and made everyone's jobs easier. Hyland OnBase is a fantastic system that does a lot for my organization. We use it for indexing and storing documents as the main reason we use Hyland OnBase, but it also has many features that we use every day. Workflows are the most common way that our employees interact with Hyland OnBase. We also ingest thousands of documents every day, and with our continued rate of growth, we do not see Hyland OnBase having any trouble handling the added traffic. It is very scalable. The best features Hyland OnBase offers include workflows, document retention and security, document ingesting and indexing, and document retrieval and storage. The user-friendly interface makes it very easy to use and provides a smooth learning curve for new users. Workflow is used to quickly and easily configure and improve business processes. We also have automation through workflow, which saves time and cost. Reporting dashboards allow us to create useful reports to keep personnel informed, making data-driven decisions easier. While we have grown a lot over the past five years, Hyland OnBase has allowed us to maintain our existing workflows rather than hiring additional employees, requiring fewer employees thanks to Hyland OnBase. Since Hyland OnBase is our central repository for all documents, our documents are more secure, allow greater work flexibility, especially for remote work, are more easily accessible, and are smarter. It has changed the way we as a company work. Through workflow automation, we have been able to save a lot of time, with forty to fifty-five percent of time being saved currently.
Sharmila-K - PeerSpot reviewer
Cloud Transformations and Infrastructure Delivery Manager at a university with 10,001+ employees
Integration processes improve but scripting requires effort
The updates, pricing part, and upgrades to the products are some of the most valuable features with the Salesforce Platform.With the Salesforce Platform, I have minimal experience of approximately one and a half years. I get minimal exposure, once every three or two months, especially during holidays. The Salesforce Platform is connected to the cloud, which is beneficial. When it is integrated with different tools such as Microsoft BI Analytics, it helps us analyze much better. Currently, the integration itself is tricky as we have to use extensive scripting. It should be more of a plug-in and use solution. That is the only issue I see, but otherwise, I appreciate it.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The impact of Hyland OnBase on our organization is that automating manual processes has had an incredible effect on our return on investment, and the man-hours saved by automating processes pays for the system, ranging from one to five hours."
"OnBase is a remarkable tool; it is a well-done product with amazing stability that can grow horizontally and vertically and is built for growth, with technical support that is quite good and available throughout the year."
"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."
"Hyland OnBase has drastically improved our business processes and made everyone's jobs easier."
"I like the flexibility and its modular nature that allows us to create solutions that meet our business needs."
"This solution is easy to implement and easy to use as long as you know what your business requirement are or the specifications are straightforward."
"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."
"The product's initial setup phase is not difficult."
"Salesforce offers control over the opportunities to see where we are and gives me high-level dashboards on each opportunity stage."
"The solution scales extremely well."
"Salesforce is cloud-based, so there's no installation involved. You simply log in using the provided organization login. There's no need for installation."
"The solution is used to track our customers."
"It is very modular in approach. It is very light, and it can be used on various devices. It could be used on an Android phone or a laptop, which makes it good for the sales team on the road."
"The Salesforce Platform has not gone down in the time we have used it, it is very stable."
"The keyword search helps me in finding stuff quickly. So, I don't have to click around a lot."
"The reporting tools are very solid."
 

Cons

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."
"The solution’s initial setup is a little difficult."
"The migration is a bit difficult in the tool."
"We are struggling with duplicates and would like to have OCR functionality when using this solution."
"We are struggling with duplicates and would like to have OCR functionality when using this solution."
"The application could potentially be more open-source, allowing integration with more solutions."
"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."
"Software malfunctioning usually occurs when we receive documents from external sources."
"There is a considerable effort required to load the data, involving processes like XML connections."
"I feel like some things are overly complicated for no reason, as there are much simpler ways to achieve the same goal."
"The solution offers upgrades at a slower pace. The solution needs to keep up with competitors."
"I have found it takes an exceedingly long time to put opportunities or clients in the system. If I have an opportunity that I need to put in the system it could take approximately 10 minutes. This is a lot of time when you have multiple opportunities to put in. There are other tasks to do that are required by supervisors, such as forecasts. What I have done to save time is I did not input as much detail as I could have because I knew it was going to take me an hour to get five leads in."
"Although the platform is already set up for you, there's a lot of customization that needs to be done, especially for any new component we start using."
"Salesforce Platform could improve the UI and the responsiveness of their servers. The UI needs to be made user-friendly for all users."
"Areas of improvement can be around Engagement of Customers feature and approvals of transactional records."
"Personally, I do not see that much value in Salesforce."
 

Pricing and Cost Advice

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."
"The solution costs around $6,000 per month."
"OnBase is reasonably priced."
"The tool's price is high."
"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"The cost is reasonable for the corporations I work for. I would say an average would be around $100 per month per user."
"It is quite expensive. Its developers come at a premium cost, which makes it expensive."
"I have heard that it is fairly priced. It offers ROI."
"Salesforce does a user capacity analysis on a regular basis. For example, if you're not using certain areas, you may lose access. If you don't go in and quote and edit quotes, all of a sudden you may lose your rights to quote."
"Pricing and license differ and depend on how much license you are purchasing from them."
"The cost of this solution depends on negotiations. It is somewhere between expensive and reasonable. There is always additional costs for consulting services. It's the kind of solution that requires consulting, but it is not a licensing cost. It is a consulting cost. It is CAPEX versus OPEX."
"I haven't had to buy Salesforce, however, I have heard it's $1500 a user."
"It is very expensive. Its licensing is on a monthly basis."
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Top Industries

By visitors reading reviews
Government
11%
Financial Services Firm
10%
Healthcare Company
9%
Computer Software Company
9%
Financial Services Firm
11%
Government
9%
Manufacturing Company
8%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise13
By reviewers
Company SizeCount
Small Business39
Midsize Enterprise26
Large Enterprise39
 

Questions from the Community

What is your experience regarding pricing and costs for Hyland OnBase?
My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.
What needs improvement with Hyland OnBase?
Hyland OnBase could be improved in terms of service support response time. More timely updates to solution software support documentation also should be improved.
What is your primary use case for Hyland OnBase?
Hyland OnBase is used across the entirety of the organization in a variety of different ways, and its primary use is as a document storage solution that is used in conjunction with other systems su...
How would you choose between Microsoft PowerApps and Salesforce Platform?
I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work better in your environment. Similarly, if you have a Salesforce integration in pla...
How does Salesforce Platform compare with Azure?
Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of application that you are trying to use the platform to build. Organizations tha...
Do you build applications using low-code or pro-code builders on Salesforce Platform?
At my organization, we have only used Salesforce Platform's low-code builder. The reason for this is not because we do not like the pro-code option, but because we do not see the need of using it, ...
 

Also Known As

OnBase
Salesforce1, Force.com, Salesforce App Cloud
 

Overview

 

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
ADP
Find out what your peers are saying about Hyland OnBase vs. Salesforce Platform and other solutions. Updated: March 2026.
884,933 professionals have used our research since 2012.