Hyland OnBase vs Salesforce Platform comparison

Hyland and Salesforce are both solutions in the Low-Code Development Platforms category. Hyland is ranked #12 with an average rating of 7.6, while Salesforce is ranked #7 with an average rating of 8.0. Hyland holds a 2.0% mindshare in LCDP, compared to Salesforce’s 7.9% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 89% of Salesforce users who would recommend it.

Hyland OnBase

Read 13 Hyland OnBase reviews

3,669 Views
660 Comparison Views

100% willing to recommend

Salesforce Platform

Read 96 Salesforce Platform reviews

5,969 Views
3,283 Comparison Views

89% willing to recommend

Hyland OnBase

Salesforce Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 18, 2024

Salesforce Platform and Hyland OnBase cater to businesses seeking robust software solutions for their operations. Salesforce Platform excels in customer relationship management, while Hyland OnBase is strong in enterprise content management.

Features: Users appreciate Salesforce Platform for its extensive CRM functionalities, integration capabilities, and analytics tools. On the other hand, Hyland OnBase is praised for its document management, workflow automation, and compliance features. While both platforms offer valuable features, Salesforce’s CRM tools stand out, whereas Hyland OnBase’s document management features are unrivaled.

Room for Improvement: Salesforce Platform users note the need for a more intuitive learning curve and better customization options. Conversely, users suggest Hyland OnBase could improve its integration with third-party applications and enhance user training resources. Both platforms have areas to refine, but the emphasis varies, with Salesforce focusing on user accessibility and Hyland on integration.

Ease of Deployment and Customer Service: Salesforce Platform is generally seen as easier to deploy, with comprehensive support services and a large community. Hyland OnBase's deployment complexity is mentioned more frequently, though its customer service is commendable. Salesforce offers a smoother deployment experience, while Hyland counters with strong support.

Pricing and ROI: Users indicate Salesforce Platform has a higher upfront cost but yields rapid ROI through its extensive features. Hyland OnBase, while potentially less costly initially, shows significant ROI over time, particularly in document management efficiencies. Users find Salesforce costly but justified by its capabilities, whereas Hyland OnBase is seen as a cost-effective, long-term investment.

To learn more, read our detailed Hyland OnBase vs. Salesforce Platform Report (Updated: September 2025).

Buyer's Guide

Hyland OnBase vs. Salesforce Platform

September 2025

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Helped 868,787 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Low-Code Development Platforms

12th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (16th), Enterprise Content Management (5th)

Salesforce Platform

Ranking in Low-Code Development Platforms

7th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

PaaS Clouds (10th), Mobile Development Platforms (2nd), Rapid Application Development Software (5th), No-Code Development Platforms (2nd)

Mindshare comparison

As of October 2025, in the Low-Code Development Platforms category, the mindshare of Hyland OnBase is 2.0%, up from 0.6% compared to the previous year. The mindshare of Salesforce Platform is 7.9%, up from 7.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Low-Code Development Platforms Market Share Distribution
Product	Market Share (%)
Salesforce Platform	7.9%
Hyland OnBase	2.0%
Other	90.1%

Low-Code Development Platforms

Featured Reviews

Srinivas Rao Kagitha

Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private

Offers good dashboards and reports but fails to offer better migration features

The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.

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Sharmila-K

Cloud Transformations and Infrastructure Delivery Manager at a university with 10,001+ employees

Integration processes improve but scripting requires effort

The updates, pricing part, and upgrades to the products are some of the most valuable features with the Salesforce Platform.With the Salesforce Platform, I have minimal experience of approximately one and a half years. I get minimal exposure, once every three or two months, especially during holidays. The Salesforce Platform is connected to the cloud, which is beneficial. When it is integrated with different tools such as Microsoft BI Analytics, it helps us analyze much better. Currently, the integration itself is tricky as we have to use extensive scripting. It should be more of a plug-in and use solution. That is the only issue I see, but otherwise, I appreciate it.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."

"Its most valuable aspect is its flexibility"

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

"The solution's most valuable features are integration and flexibility."

"We found the setup process to be okay since they do offer a troubleshooting guide."

"The product's initial setup phase is not difficult."

"I like the cloud and its integrability."

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

More Hyland OnBase pros

"It's an easy platform for salespeople to quickly and efficiently be able to track an opportunity."

"Salesforce's strongest feature is reporting especially. It's also a lot more usable than other platforms I've worked with. It has a great user experience, with the ability to filter and access information in real-time."

"It is an easy product to use and does great things for our company. It keeps track of all of our sales activity."

"Scalability to configure and integrate."

"The technical support services are good."

"The activities, opportunities, follow-up of the opportunities, and business tracking are valuable features. It provides everything that we need. It works pretty well."

"The solution provides a preferred method of backing up data."

"It has definitely improved how we function."

More Salesforce Platform pros

Cons

"The migration is a bit difficult in the tool."

"The application could potentially be more open-source, allowing integration with more solutions."

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"Software malfunctioning usually occurs when we receive documents from external sources."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

More Hyland OnBase cons

"Getting reports in Salesforce is sometimes a little bit difficult. You need to do a lot of things to get detailed reports. This feature can be improved. Its price can also be improved. It is currently expensive."

"The initial setup process was a complex thing to do because four different organizations were working together."

"I don't have any notes for improvement. It serves us well."

"I think the interface should be enhanced and more user-friendly."

"The reporting needs improvement and the dashboard could have more components added."

"There's a learning curve. It was a bit hard to understand the logical way of working with it, just at the beginning."

"Salesforce Platform may be on the expensive side. However, getting value for money depends on how it's used."

"Salesforce is incredibly slow. It was difficult to run live sales calls and leveraging Salesforce at the same time."

More Salesforce Platform cons

Pricing and Cost Advice

"The solution costs around $6,000 per month."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"The tool's price is high."

"OnBase is reasonably priced."

"The product's additional features can be expensive."

"The licensing is on the expensive side, but most clients engage in negotiations to reach a more favorable agreement. For stand-alone or medium-sized clients, it can be relatively costly."

"The licensing is per user per month, which we took out a contract on a long time back. It's really an okay price for what solutions are available and for how many features and what kind of functionality you get."

"It is expensive."

"The price of Salesforce Platform is very expensive. There are other solutions that are similar that cost a quarter of what Salesforce Platform does, such as HubSpot."

"It is a fair price for what it's offering, in comparison with other solutions that are available on the market."

"Salesforce charges double the rates, or almost three times, compared to its competitors. Our company does incur additional charges for maintenance and support."

"rice-wise, the solution is reasonable for what we're getting."

More Salesforce Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Government

15%

Financial Services Firm

13%

Computer Software Company

10%

Insurance Company

Financial Services Firm

11%

Government

10%

Manufacturing Company

10%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	3
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	38
Midsize Enterprise	26
Large Enterprise	38

Questions from the Community

What is your experience regarding pricing and costs for Hyland OnBase?

I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...

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What needs improvement with Hyland OnBase?

I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...

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What is your primary use case for Hyland OnBase?

I was a vendor managing Hyland OnBase ( /products/hyland-onbase-reviews ) for Hyland, not as a direct user but as a business partner. We managed the solution and were a partner with Hyland.

See all answers

How would you choose between Microsoft PowerApps and Salesforce Platform?

I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work better in your environment. Similarly, if you have a Salesforce integration in pla...

See all answers

How does Salesforce Platform compare with Azure?

Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of application that you are trying to use the platform to build. Organizations tha...

See all answers

Do you build applications using low-code or pro-code builders on Salesforce Platform?

At my organization, we have only used Salesforce Platform's low-code builder. The reason for this is not because we do not like the pro-code option, but because we do not see the need of using it, ...

See all answers

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Compared 9% of the time

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Compared 3% of the time

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ARIS Cloud vs Salesforce Platform

Compared 2% of the time

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Product Reports

Buyer's Guide

Hyland OnBase

September 2025

Download Hyland OnBase product report

Buyer's Guide

Salesforce Platform

September 2025

Download Salesforce Platform product report

Also Known As

OnBase

Salesforce1, Force.com, Salesforce App Cloud

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

Salesforce Platform is a tool that provides application building with open application programming interfaces (APIs), integration tools, back-end services, starter templates, and developer environments. With a low-code interface, users are able to build applications and benefit from automated processes. The product helps customers to increase work productivity and save on IT costs through efficient, easy-to-understand, methods for creating applications.

Salesforce Platform allows companies to build and operate intelligent applications at scale and share them with employees and customers in real time. The tool secures companies' data while connecting and synchronizing it simultaneously across their Customer 360 accounts. The main components of the product are:

Application development: With low code, companies can build applications faster and automate their businesses.
Automation: The product can connect with Salesforce Genie, allowing employees to create seamless processes.
Security: The Shield component allows companies to secure their data and build applications.
Hyperforce: Companies have the option to scale globally and serve customers locally, providing secure, private, and agile solutions.
Einstein Intelligence: Organizations can utilize artificial intelligence (AI) to create personalized experiences for customers, potentially increasing companies’ growth.
Sandboxes: Salesforce Platform offers developers secure development environments where they can test, build, and deploy changes before rolling out final products.

Salesforce Platform Features

Also referred to as a “drag and drop app builder," this solution offers various features for customers to create intelligent applications and build personalized services for clients, partners, and employees within the apps.

Mobile feature: The mobile feature of Salesforce Platform allows users to build applications for mobile as well as turn already-made apps into mobile apps instantly.
AI: Through AI, users are able to personalize their applications, utilizing the smart assistant of the platform (called Einstein). The creation of customized services for clients can drive engagement and scale customer experience.
Vision feature: The Vision feature also utilizes Einstein Platform, where users can take advantage of Einstein Prediction Builder, Bots, Vision, and Language to create AI-powered applications.
Data protection: Salesforce Platform offers a data protection feature called Salesforce Shield. With it, companies can monitor app and data use, automate security policies, run compliance audits, and encrypt sensitive data.
Privacy and identity feature: Salesforce Customer Identity is a feature for privacy that offers user access through a single login. The feature provides a seamless user experience while maintaining a high level of security.
Community feature: The community feature of the product offers a digital experience platform where companies can create secure portals, applications, and websites.
Builder feature: The application building feature of Salesforce Platform offers various ways for users to create apps, including through low-code builders and pro-code tools.

Salesforce Platform Benefits

The benefits of using Salesforce Platform include:

Compared to manual coding products, Salesforce Platform is simpler for beginner users who want to develop a product.
The tool requires a low amount of coding, making it a quick and agile way to develop applications.
The adaptable design of the platform offers multi-layered security which maintains data accessible to users while protecting it from outside sources.
The product can be incorporated with various platforms and coding languages for application development.
The platform can be used to create applications compatible with large database systems like MySQL and Oracle.
Salesforce Platform allows collaboration between users, as it offers simultaneous access to various users at the same time.
Salesforce Platform is compatible with desktop databases such as Microsoft Access.

Reviews from Real Users

A vice president at a healthcare company values Salesforce Platform because it is flexible and user-friendly with helpful pre-built schemas.

Peter G., a senior technical consultant at a tech services company, rates Salesforce Platform highly because it is intuitive, quite easy to learn, and stores all kinds of relevant sales information.

Salesforce

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

ADP

Buyer's Guide

Hyland OnBase vs. Salesforce Platform

September 2025

Free Report: Hyland OnBase vs. Salesforce Platform

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