Hyland OnBase vs Salesforce Platform comparison

Hyland and Salesforce are both solutions in the Low-Code Development Platforms category. Hyland is ranked #12 with an average rating of 7.6, while Salesforce is ranked #6 with an average rating of 8.0. Hyland holds a 2.4% mindshare in LCDP, compared to Salesforce’s 5.3% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 89% of Salesforce users who would recommend it.

Hyland OnBase

Read 13 Hyland OnBase reviews

4,371 Views
962 Comparison Views

100% willing to recommend

Salesforce Platform

Read 97 Salesforce Platform reviews

5,935 Views
3,086 Comparison Views

89% willing to recommend

Hyland OnBase

Salesforce Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 18, 2024

Salesforce Platform and Hyland OnBase cater to businesses seeking robust software solutions for their operations. Salesforce Platform excels in customer relationship management, while Hyland OnBase is strong in enterprise content management.

Features: Users appreciate Salesforce Platform for its extensive CRM functionalities, integration capabilities, and analytics tools. On the other hand, Hyland OnBase is praised for its document management, workflow automation, and compliance features. While both platforms offer valuable features, Salesforce’s CRM tools stand out, whereas Hyland OnBase’s document management features are unrivaled.

Room for Improvement: Salesforce Platform users note the need for a more intuitive learning curve and better customization options. Conversely, users suggest Hyland OnBase could improve its integration with third-party applications and enhance user training resources. Both platforms have areas to refine, but the emphasis varies, with Salesforce focusing on user accessibility and Hyland on integration.

Ease of Deployment and Customer Service: Salesforce Platform is generally seen as easier to deploy, with comprehensive support services and a large community. Hyland OnBase's deployment complexity is mentioned more frequently, though its customer service is commendable. Salesforce offers a smoother deployment experience, while Hyland counters with strong support.

Pricing and ROI: Users indicate Salesforce Platform has a higher upfront cost but yields rapid ROI through its extensive features. Hyland OnBase, while potentially less costly initially, shows significant ROI over time, particularly in document management efficiencies. Users find Salesforce costly but justified by its capabilities, whereas Hyland OnBase is seen as a cost-effective, long-term investment.

To learn more, read our detailed Hyland OnBase vs. Salesforce Platform Report (Updated: December 2025).

Buyer's Guide

Hyland OnBase vs. Salesforce Platform

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Low-Code Development Platforms

12th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (15th), Enterprise Content Management (6th)

Salesforce Platform

Ranking in Low-Code Development Platforms

6th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

PaaS Clouds (9th), Mobile Development Platforms (3rd), Rapid Application Development Software (6th), No-Code Development Platforms (2nd), Business Orchestration and Automation Technologies (12th)

Mindshare comparison

As of January 2026, in the Low-Code Development Platforms category, the mindshare of Hyland OnBase is 2.4%, up from 0.7% compared to the previous year. The mindshare of Salesforce Platform is 5.3%, down from 7.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Low-Code Development Platforms Market Share Distribution
Product	Market Share (%)
Salesforce Platform	5.3%
Hyland OnBase	2.4%
Other	92.3%

Low-Code Development Platforms

Featured Reviews

reviewer1981395

Product owner at a computer software company with 10,001+ employees

Seamless data management enhances security while monolithic architecture and reporting need improvements

I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, addressing some concerns. Additionally, there could be more integration points with products Hyland has acquired, such as Alfresco and Nuxeo. Offering a trial version with basic features would allow users to experience the product before purchasing. I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial.

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Sharmila-K

Cloud Transformations and Infrastructure Delivery Manager at a university with 10,001+ employees

Integration processes improve but scripting requires effort

The updates, pricing part, and upgrades to the products are some of the most valuable features with the Salesforce Platform.With the Salesforce Platform, I have minimal experience of approximately one and a half years. I get minimal exposure, once every three or two months, especially during holidays. The Salesforce Platform is connected to the cloud, which is beneficial. When it is integrated with different tools such as Microsoft BI Analytics, it helps us analyze much better. Currently, the integration itself is tricky as we have to use extensive scripting. It should be more of a plug-in and use solution. That is the only issue I see, but otherwise, I appreciate it.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

"We found the setup process to be okay since they do offer a troubleshooting guide."

"The most valuable features are that it's very secure and provides audit trails for our documents."

"The product's initial setup phase is not difficult."

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

"It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."

"The solution's most valuable features are integration and flexibility."

More Hyland OnBase pros

"It is very user-friendly, and intuitive, it will lead you and take you to the next steps."

"Features they are integrating to the other services."

"Scalability to configure and integrate."

"It has definitely improved how we function."

"I like the reports and the dashboards. Since I'm a managing partner, I use the reports and dashboards to understand my team's contact management, opportunity management, and account management activities. We use Pardot for marketing campaigns."

"What functions we don't get out of Salesforce, we typically receive from third-party applications that extend the capabilities. We integrate a lot of different products with Salesforce."

"One can do almost everything using Salesforce's OOTB functionality without much investment."

"The most valuable feature of the solution is its overall ability to manage everything, including the sales pipeline and quick creation of sales reports."

More Salesforce Platform pros

Cons

"Software malfunctioning usually occurs when we receive documents from external sources."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The solution’s initial setup is a little difficult."

"The migration is a bit difficult in the tool."

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

More Hyland OnBase cons

"It may be slow, but that is relative. When compared to Siebel CRM, which was large, clunky, and extremely slow, Salesforce seemed fast to me."

"The initial setup process was a complex thing to do because four different organizations were working together."

"Salesforce Platform could improve the UI and the responsiveness of their servers. The UI needs to be made user-friendly for all users."

"They have some limitations as a cloud solution."

"The solution is a bit expensive."

"In Salesforce, every customer is unique and it's not possible to bundle them together effectively if they are from the same company or move companies, et cetera."

"It is on the expensive side, unfortunately."

"The product's pricing model could be improved, as some features are only available in paid modules, which can be costly."

More Salesforce Platform cons

Pricing and Cost Advice

"The solution costs around $6,000 per month."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"OnBase is reasonably priced."

"The tool's price is high."

"The solution is a bit expensive."

"The cost is reasonable for the corporations I work for. I would say an average would be around $100 per month per user."

"The licensing is on the expensive side, but most clients engage in negotiations to reach a more favorable agreement. For stand-alone or medium-sized clients, it can be relatively costly."

"It is an expensive program."

"rice-wise, the solution is reasonable for what we're getting."

"It is very expensive. Its licensing is on a monthly basis."

"In general, the price is an area where there is always room for improvement."

"It is a fair price for what it's offering, in comparison with other solutions that are available on the market."

More Salesforce Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Government

12%

Financial Services Firm

12%

Computer Software Company

Healthcare Company

Financial Services Firm

11%

Government

10%

Manufacturing Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	3
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	39
Midsize Enterprise	26
Large Enterprise	39

Questions from the Community

What is your experience regarding pricing and costs for Hyland OnBase?

I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...

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What needs improvement with Hyland OnBase?

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What is your primary use case for Hyland OnBase?

I was a vendor managing Hyland OnBase ( /products/hyland-onbase-reviews ) for Hyland, not as a direct user but as a business partner. We managed the solution and were a partner with Hyland.

See all answers

How would you choose between Microsoft PowerApps and Salesforce Platform?

I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work better in your environment. Similarly, if you have a Salesforce integration in pla...

See all answers

How does Salesforce Platform compare with Azure?

Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of application that you are trying to use the platform to build. Organizations tha...

See all answers

Do you build applications using low-code or pro-code builders on Salesforce Platform?

At my organization, we have only used Salesforce Platform's low-code builder. The reason for this is not because we do not like the pro-code option, but because we do not see the need of using it, ...

See all answers

Comparisons

OpenText Content Management vs Hyland OnBase

Compared 10% of the time

Alfresco vs Hyland OnBase

Compared 8% of the time

OpenText Documentum Content Management vs Hyland OnBase

Compared 8% of the time

SharePoint vs Hyland OnBase

Compared 7% of the time

Adobe Experience Manager vs Hyland OnBase

Compared 3% of the time

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Oracle Application Express (APEX) vs Salesforce Platform

Compared 12% of the time

Microsoft Azure vs Salesforce Platform

Compared 9% of the time

Appian vs Salesforce Platform

Compared 9% of the time

ServiceNow vs Salesforce Platform

Compared 7% of the time

SUSE Cloud Application Platform vs Salesforce Platform

Compared 3% of the time

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Product Reports

Buyer's Guide

Hyland OnBase

January 2026

Download Hyland OnBase product report

Buyer's Guide

Salesforce Platform

December 2025

Download Salesforce Platform product report

Also Known As

OnBase

Salesforce1, Force.com, Salesforce App Cloud

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

Salesforce Platform is a tool that provides application building with open application programming interfaces (APIs), integration tools, back-end services, starter templates, and developer environments. With a low-code interface, users are able to build applications and benefit from automated processes. The product helps customers to increase work productivity and save on IT costs through efficient, easy-to-understand, methods for creating applications.

Salesforce Platform allows companies to build and operate intelligent applications at scale and share them with employees and customers in real time. The tool secures companies' data while connecting and synchronizing it simultaneously across their Customer 360 accounts. The main components of the product are:

Application development: With low code, companies can build applications faster and automate their businesses.
Automation: The product can connect with Salesforce Genie, allowing employees to create seamless processes.
Security: The Shield component allows companies to secure their data and build applications.
Hyperforce: Companies have the option to scale globally and serve customers locally, providing secure, private, and agile solutions.
Einstein Intelligence: Organizations can utilize artificial intelligence (AI) to create personalized experiences for customers, potentially increasing companies’ growth.
Sandboxes: Salesforce Platform offers developers secure development environments where they can test, build, and deploy changes before rolling out final products.

Salesforce Platform Features

Also referred to as a “drag and drop app builder," this solution offers various features for customers to create intelligent applications and build personalized services for clients, partners, and employees within the apps.

Mobile feature: The mobile feature of Salesforce Platform allows users to build applications for mobile as well as turn already-made apps into mobile apps instantly.
AI: Through AI, users are able to personalize their applications, utilizing the smart assistant of the platform (called Einstein). The creation of customized services for clients can drive engagement and scale customer experience.
Vision feature: The Vision feature also utilizes Einstein Platform, where users can take advantage of Einstein Prediction Builder, Bots, Vision, and Language to create AI-powered applications.
Data protection: Salesforce Platform offers a data protection feature called Salesforce Shield. With it, companies can monitor app and data use, automate security policies, run compliance audits, and encrypt sensitive data.
Privacy and identity feature: Salesforce Customer Identity is a feature for privacy that offers user access through a single login. The feature provides a seamless user experience while maintaining a high level of security.
Community feature: The community feature of the product offers a digital experience platform where companies can create secure portals, applications, and websites.
Builder feature: The application building feature of Salesforce Platform offers various ways for users to create apps, including through low-code builders and pro-code tools.

Salesforce Platform Benefits

The benefits of using Salesforce Platform include:

Compared to manual coding products, Salesforce Platform is simpler for beginner users who want to develop a product.
The tool requires a low amount of coding, making it a quick and agile way to develop applications.
The adaptable design of the platform offers multi-layered security which maintains data accessible to users while protecting it from outside sources.
The product can be incorporated with various platforms and coding languages for application development.
The platform can be used to create applications compatible with large database systems like MySQL and Oracle.
Salesforce Platform allows collaboration between users, as it offers simultaneous access to various users at the same time.
Salesforce Platform is compatible with desktop databases such as Microsoft Access.

Reviews from Real Users

A vice president at a healthcare company values Salesforce Platform because it is flexible and user-friendly with helpful pre-built schemas.

Peter G., a senior technical consultant at a tech services company, rates Salesforce Platform highly because it is intuitive, quite easy to learn, and stores all kinds of relevant sales information.

Salesforce

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

ADP

Buyer's Guide

Hyland OnBase vs. Salesforce Platform

December 2025

Free Report: Hyland OnBase vs. Salesforce Platform

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