We performed a comparison between Hyland OnBase and IBM BPM based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the cloud and its integrability."
"We found the setup process to be okay since they do offer a troubleshooting guide."
"The solution is very developed and we are not taking full advantage of its functionalities."
"The most valuable features are that it's very secure and provides audit trails for our documents."
"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."
"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."
"Automation is the most valuable feature of IBM BPM."
"Its dashboard is easy to use and very good. It allows us to customize."
"It makes the company business processes work more efficiently."
"It helps improve your process through continual measurement."
"The integration and design are valuable features."
"IBM BPM should become cloud-native. It should also add a cloud deployment feature."
"The most valuable feature is the ability to customize your rules and put them inside the tool."
"Its Analytics is the most valuable feature."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."
"We are struggling with duplicates and would like to have OCR functionality when using this solution."
"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."
"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."
"The people working on the front desk are having some problem with managing the documentation. For instance, they get a picture, and if the picture comes rotated 90 degrees, together with a picture that is not rotated, they have some problems dealing with that, technically. There are some minor aspects that on the usability side that are still lacking. That has to do with FileNet, too, I'm talking about the suite together."
"The constant switch between Eclipse and its web versions can be annoying and confusing."
"IBM BPM is stable, but sometimes there are issues with the server."
"The configuration is not that easy, and the initial deployment took three months."
"I would like IBM to consider including AI-enabled process mining, robotic process automation, and very good OCR capabilities from the computer vision side."
"IBM BPM needs to have a better and modified interface."
"Our developers are complaining that it's too complex to maintain."
"They could provide case studies to investigate and understand the functionality of business processes before development."
Hyland OnBase is ranked 25th in Business Process Management (BPM) with 8 reviews while IBM BPM is ranked 5th in Business Process Management (BPM) with 105 reviews. Hyland OnBase is rated 8.0, while IBM BPM is rated 7.8. The top reviewer of Hyland OnBase writes "Stable content and workflow management solution with a valuable retention module". On the other hand, the top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". Hyland OnBase is most compared with Alfresco, SharePoint, OpenText Documentum, OpenText Extended ECM and IBM FileNet, whereas IBM BPM is most compared with Camunda, Appian, Pega BPM, IBM Business Automation Workflow and Apache Airflow. See our Hyland OnBase vs. IBM BPM report.
See our list of best Business Process Management (BPM) vendors.
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