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Hyland OnBase vs IBM BPM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Hyland OnBase
Ranking in Business Process Management (BPM)
16th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
13
Ranking in other categories
Enterprise Content Management (5th), Low-Code Development Platforms (13th)
IBM BPM
Ranking in Business Process Management (BPM)
7th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
112
Ranking in other categories
Application Infrastructure (6th), Process Automation (6th)
 

Mindshare comparison

As of September 2025, in the Business Process Management (BPM) category, the mindshare of Hyland OnBase is 1.0%, up from 0.3% compared to the previous year. The mindshare of IBM BPM is 6.0%, down from 7.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM) Market Share Distribution
ProductMarket Share (%)
IBM BPM6.0%
Hyland OnBase1.0%
Other93.0%
Business Process Management (BPM)
 

Featured Reviews

Srinivas Rao Kagitha - PeerSpot reviewer
Offers good dashboards and reports but fails to offer better migration features
The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.
Muhammad Kamran - PeerSpot reviewer
Has efficient processes and intuitive workflow with many valuable features
You will have access to make any needed changes. Additionally, the review will be published on PeerSpot.com in written or audio format, available to other people. You can stay anonymous if you wish. Notifications and the use of the review are subject to PeerSpot's terms of use, which you can find at PeerSpot.com/TOS. I would give the solution an overall rating of ten out of ten points.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."
"The most valuable features are that it's very secure and provides audit trails for our documents."
"We found the setup process to be okay since they do offer a troubleshooting guide."
"The solution's most valuable features are integration and flexibility."
"Its most valuable aspect is its flexibility"
"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."
"I like the cloud and its integrability."
"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."
"The integration capabilities of IBM BPM are excellent."
"The possibility to add Java code as embedded .jar, that increases the flexibility of the solution."
"IBM BPM is easy to deploy."
"It's a solid product. It covers most of the pain points for clients."
"We use it for automating certain processes which previously took a lot of time for agents to set up different products for customers. They would have to enter a lot of different systems. This has now mostly been automated."
"We use the solution to develop and deliver products."
"IBM BPM's most valuable features are its speed in implementing and providing any changes."
"Technical support is pleasant to work with and always available."
 

Cons

"Software malfunctioning usually occurs when we receive documents from external sources."
"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."
"The migration is a bit difficult in the tool."
"The solution’s initial setup is a little difficult."
"I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."
"The user experience, while it has improved, should continue to improve."
"The price and the overall installation process could be improved."
"The front end is not customised for a good user experience."
"We would like better performance and more ​visibility on each step of the tool.​"
"The major issue is the pricing, which is very high. IBM BPM also lacks smaller solutions, so I must purchase multiple solutions to start with workflows and applications."
"​The initial setup was complex. It is not always easy to launch a new platform and it needed better coordination with IBM."
"IBM BPM needs to have a better and modified interface."
"I would like to see the solution be able to interact with other customer software solutions."
 

Pricing and Cost Advice

"The solution costs around $6,000 per month."
"The tool's price is high."
"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"OnBase is reasonably priced."
"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."
"The solution is highly-priced."
"It has a low cost to implement. You'll get your money back in the same year that you complete the project."
"IBM BPM is expensive, so most large companies opt for IBM based on their licensing options."
"Licensing is managed by the client, but we know it is yearly. Camunda is relatively cheaper. There is not much difference in pricing of IBM and PEGA. For large licensing, there are discounts as well."
"​We have definitely seen ROI. When we first kicked it off, we said it had to pay for itself within three years, and it did."
"Its price is on the higher side, and it can be improved. Its licensing is on a yearly basis. There are no additional costs."
"We have a yearly licensing model. It is not expensive. There are no addition costs to the standard license."
"On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing a ten."
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Top Industries

By visitors reading reviews
Government
14%
Financial Services Firm
13%
Computer Software Company
10%
Insurance Company
7%
Financial Services Firm
28%
Computer Software Company
10%
Manufacturing Company
7%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
Large Enterprise8
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise19
Large Enterprise71
 

Questions from the Community

What is your experience regarding pricing and costs for Hyland OnBase?
I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...
What needs improvement with Hyland OnBase?
I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...
What is your primary use case for Hyland OnBase?
I was a vendor managing Hyland OnBase ( /products/hyland-onbase-reviews ) for Hyland, not as a direct user but as a business partner. We managed the solution and were a partner with Hyland.
Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
What is your experience regarding pricing and costs for IBM BPM?
Once it is installed, maintaining it is not a big issue.
 

Comparisons

 

Also Known As

OnBase
WebSphere Lombardi Edition, IBM Business Process Manager, IBM WebSphere Process Server
 

Overview

 

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo
Find out what your peers are saying about Hyland OnBase vs. IBM BPM and other solutions. Updated: September 2025.
867,349 professionals have used our research since 2012.