When evaluating Business Process Management, what aspect do you think is the most important to look for?

Let the community know what you think. Share your opinions now!
Ariel Lindenfeld - PeerSpot reviewer
Director of Community at PeerSpot
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PeerSpot user
45 Answers
Sep 24, 2021

There is no straightforward answer to this as the question is too general. 

There are many areas in BPM to focus on... tool, framework, practice, industry, lifecycle, implementation, adoption, etc. 

However, the most important to look for is to answer the question "How is BPM today?" which basically touches all the aspects.  

Search for a product comparison in Business Process Management (BPM)
FlorianFlower - PeerSpot reviewer
Product Manager at Flower
Feb 20, 2023

When evaluating Business Process Management (BPM), there are several aspects that are important to consider. However, in my opinion, the most important aspect to look for is the ability of the BPM solution to align with the strategic objectives of the organization.

The primary goal of BPM is to improve the efficiency and effectiveness of business processes, which in turn helps the organization achieve its goals and objectives. Therefore, it is important to look for a BPM solution that is aligned with the strategic objectives of the organization.

To ensure alignment, it is important to consider the following aspects: Identify and prioritize key processes: The BPM solution should help identify and prioritize key processes that are critical to achieving the organization's strategic objectives.

  1. Measure and monitor performance: The BPM solution should provide metrics and tools for measuring and monitoring the performance of these key processes. This helps the organization identify areas for improvement and track progress toward achieving its goals.

  2. Flexibility and scalability: The BPM solution should be flexible and scalable enough to accommodate changes in the organization's goals and processes over time.

  3. User-friendly: The BPM solution should be user-friendly and accessible to all employees involved in the process. This helps ensure that everyone is on the same page and can contribute to process improvement.

  4. Integration: The BPM solution should be integrated with other enterprise systems to facilitate collaboration and data sharing across the organization.

Sr. Cloud Engineering Manager at PricewaterhouseCoopers
Aug 10, 2022

  1. Identify and define your goals.

  2. Identify the process to be analyzed.

  3. Collect information.

  4. Map out the process.

  5. Analyze the process.

  6. Identify the potential for business process improvement.

Real User
Jun 1, 2022

We are in a very fast environment. We must review and be able to continuously review, easily implement, and maintain. 

Keep it simple.

it_user209499 - PeerSpot reviewer
Director of Global Product Marketing & Enablement at iGrafx
Real User
May 1, 2019

If you are looking for a BPM tool really you need to understand your actual intended goal. Most BPM providers do not actually focus on the Process, which is interesting since it is quite literally at the heart of what BPM is. Unfortunately, analyst groups like Gartner & Forrester have muddied the waters by shifting to classifying only big data automation engines as BPM. A true BPM will help you identify, capture, analyze, and improve your process, not just automate them. It will also be easy to use for the general population and scalable, allowing you to expand and grow as your process maturity improves.

The below link provides a freef BPM requirements guide and RFP document in a spreadsheet format that you can score based on your goals, then grade vendors ability to meet those objectives.


Business Intelligence Consultant at EffHaul, Inc.
Oct 26, 2018

The first critical criteria for us is an ease of use by both business users and administrators. The second while not less important is scalability and ease of integration with other systems in our company for data exchange.

Learn what your peers think about SAP Signavio Process Manager. Get advice and tips from experienced pros sharing their opinions. Updated: August 2023.
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Technical Service Advisor at PPG Industries
Real User
Apr 4, 2019

For me the best BPM Solution has to offer value to business no problems, just like spread sheets, email do, it should achive what it promises, Process Management, what management means nowadays is the continous evolution of BPM, keep it simple.

it_user882744 - PeerSpot reviewer
CEO, Business Process Automation Expert at WFA Consulting Group
Real User
Jun 4, 2018

Ease of tweaking business processes , so that users could easily optimize without coding and breaking stride.

it_user842139 - PeerSpot reviewer
Acquisitions Leader at a healthcare company with 10,001+ employees
Real User
Mar 21, 2018

ability to easily implement/maintain and monitor the tool on an ongoing basis

it_user78465 - PeerSpot reviewer
CEO at a consultancy with 501-1,000 employees
Dec 14, 2015

I agree, Rodrigo

We chose iDatix for a lot of other reasons, but the clincher is that it uses Sequel as its back end which allows us to connect it to our ERP (Sage), our BI (IBI), and several other of our Sequel-focused business critical solutions.

it_user183867 - PeerSpot reviewer
Vice President at a financial services firm
Real User
Jan 20, 2015

If assuming the criteria relates to the actual process (BPM), the most import criteria would include ensuring the documented process supports the goals/objectives of the organization, successful pass compliance testing, and bring increased functionality to the organization.

If assuming the criteria relates to applications/systems to automate BPM, the most important criteria would include ability to expand with the organization's growth, provides appropriate Dashboards/Reporting for multiple levels of administration within the organization, and shows a return on investment within a satisfactory time-frame.

it_user1067847 - PeerSpot reviewer
Java Consultant at Liquidhub India Private Limited
Real User
Apr 17, 2019

i would really consider no tolerance since customer are very first who will be impacted for a small disturbance. Even if we change the BPM it should not effect development and integration with other system

Service Engineer at a comms service provider with 11-50 employees
Real User
Jan 21, 2019

In any context, what I consider fundamental is that the system presents high fault tolerance, redundancy scheme, integration with other platforms and assisted support

Administration, Compliance & HR Manager at a recruiting/HR firm
Real User
Jun 8, 2018

It is expected to make my job go smoothly and quicker, so my list of must-haves looks like this: intuitive interface with drag and drop tools, advances notification settings, collaboration options. For cloud solution check for high performance even in case of a users load.

Feb 1, 2018

there are two things, which restrain the wide use of process management solutions:
- the diversity of supported models: BPM, CM and PM in one box is the must
- minimal labor to put together the whole thing; the least need for programming dramatically reduce product value for business

it_user800574 - PeerSpot reviewer
User at IBM
Jan 11, 2018


it_user785670 - PeerSpot reviewer
Administrador at a tech services company with 1,001-5,000 employees
Dec 8, 2017

The functionality and the flexibility to adequate to the request of the company, and also the soport that the implementor give us

it_user781548 - PeerSpot reviewer
Sr. SEO & Marketing Executive at a tech services company with 11-50 employees
Nov 30, 2017

In BPM the most important thing is the Customer experience, using an outside-in vision of our processes.

Alex Fisher - PeerSpot reviewer
User at a computer software company with 51-200 employees
Aug 15, 2017

Ease of integration with other systems, Customer Experience, and flexibility. Although none of this will work if the solution is badly implemented, so quality implementation is a must, whether it is done by the vendor or by your team. Here is an article that might be useful to prepare for implementation of BPM https://goo.gl/MQABJq

it_user619995 - PeerSpot reviewer
Freelance at a tech services company with 51-200 employees
Real User
Mar 6, 2017

Besides the basic elements of the budget, the type of BPM software and the company size, it is also critical to see if these 10 features ( https://goo.gl/A3Q8z8 ) are available in the BPM software. Without these features, you'd be making ducks and drakes of your money and time. Well, with that being the quintessential guide to choosing the right BPM software, you must know that the success of any BPM software is closely associated with its implementation. So, to complement the feature list, I'd also recommend you to take a look at the 10-point BPM checklist ( https://goo.gl/e66iXy ), that'd help you in making an informed decision. Hope this helps.

it_user428562 - PeerSpot reviewer
Manager, Pega CLSA, FSO Advisory at EY
Real User
Apr 20, 2016

I would rate a BPM suite based on the following capabilities.

• Availability of designer studio
• Mechanism to capture Business Requirements
• Data Types and Data modelling
• Inheritance
• Specialization
• Versioning
• Reusability
• User experience standards
• Portals for end users and supervisors
• Reporting / Analytics / Business Monitoring
• Decision/ declarative capabilities
• Integration with external systems and Content managers
• Case management
• Cloud Capabilities
• Mobile application building Capabilities
• Social collaboration
• Task management
• Process Simulation
• Process and Data Governance
• Big Data Analytics
• Administration & Security
• Working with database
• Performance tools
• Caching
• Industry specific Solution frameworks
• Automation
• Debugging / Troubleshooting
• Correspondence
• Configurations
• Data Handler / Serialization
• Compatibility with other BPM and ERP systems
• BPMN and BPEL capabilities

Dec 14, 2015

Yes endeed John Becker, but I would like to know if Oracle BPM and Aura Portal have this key features or which of them is the best for. Some can help me about my query?

Dec 14, 2015

The most important is the ability to integrate with other systems such as SAP, EBS, EAM, CRM, another important aspect is flexibility in modeling business processes transversely to all areas of a company. Possessing a logical modeling and embedded programming and who are within the BPM libreries.

Oct 9, 2015

Easy to manage the process, good reporting and efficient.

it_user325245 - PeerSpot reviewer
Customer Service/Operational Team Lead with 10,001+ employees
Oct 8, 2015

Smooth integration with current solutions, easy interface with outside users.

it_user320367 - PeerSpot reviewer
C - Level Consulting at a tech services company
Sep 29, 2015

BPM Tool(s) often present themselves as "one shop" fits all. My preference would be a "set" of BPM solutions, each having "out of the box" - relevant framework for the type of Business (or Department) specialty. On top of these "departmental" BPM (sub systems), I would layer the "Enterprise BPM - BUS" - which allows the integration & communication between these, when a Process crosses Departmental Lines. Two examples: NeoNatal / Pediatric Hospital department BMP is significantly different from its Physician Credentialing BPM. However, bridging the information for a Physician's performance & cases (Pediatrics) to its JACHO credentialing repository is where the "Over-Arching, Enterprise BPM" comes into play. Similarly - Group Underwriting (Health Insurance) BPM is different from the Business Process of Settling ACA 820 & 834 data synchronization issues. And yet, the ability to track an ACA member and identify him/her as a prior Group member is of value. Call my approached - the Federated BPM made up of "loosely coupled" BPM nich solutions. Regards Zev Lavon MBA; Ph.D; - Visionary Strategist

it_user311922 - PeerSpot reviewer
Managing Director at a comms service provider with 51-200 employees
Sep 15, 2015

Integration with legacy systems, flexibility to expand as the company grows and customer experience.

Aug 29, 2015

It is too early in my research for me to know.

it_user294507 - PeerSpot reviewer
User at a tech company with 51-200 employees
Aug 19, 2015

Agility, flexibility and easy integration with another products

it_user268518 - PeerSpot reviewer
IT Server Admin with 1,001-5,000 employees
Jul 8, 2015

Easy integration with legacy systems

it_user264435 - PeerSpot reviewer
Senior Manager Technology at a media company with 5,001-10,000 employees
Jun 30, 2015

Flexi in terms of Process Design & Development.
Easy to Integrate with legacy systems.
Features like Complex rule engine, social collaboration, Analytic, BI and BAM to be available

Jun 24, 2015

Customer Experience and easy integration with legacy

it_user246246 - PeerSpot reviewer
IT Systems Manager with 501-1,000 employees
May 28, 2015

Seamless integration with other systems whether internal or external.

it_user216504 - PeerSpot reviewer
Sales Director
Mar 31, 2015

Agility, flexibility and degrees of freedom to non IT users ("citizens developers")

Mar 20, 2015

Ease of development and integration with other systems.

it_user194226 - PeerSpot reviewer
Owner Principal
Feb 13, 2015

A consistent and thoughtful look at the process looking for refinements and tracking the refinement to make sure over time that changes can be reviewed and tested again.

Feb 8, 2015

The process it actually follows and how does it increases the performance and ease the processes involed.

it_user190350 - PeerSpot reviewer
Consultant with 10,001+ employees
Feb 5, 2015

Smoothly integration with multiple cloud solutions.
Runs on an a cloud as an SAAS.

it_user189603 - PeerSpot reviewer
Tech Support Staff at a training & coaching company
Feb 3, 2015

To make my job go smoothly and quicker than in the past. Saving time is saving money.

it_user185163 - PeerSpot reviewer
Engineer at a manufacturing company
Jan 23, 2015

Alligning each individual to a specific tast and the control of JDI walls. I would also make sure to document each individual performance, career development planning to analyse decision.

it_user78465 - PeerSpot reviewer
CEO at a consultancy with 501-1,000 employees
Jan 21, 2015

I will assume you mean BPM tools, systems or solutions in your question, rather than referring to the vast discipline of Business Process Management.

The first critical criteria for us in selecting our BPM system is that the system be able to easily and automatically connect/integrate with our other data generating systems, like ERP, HRIS, SCADA, BI, Project Management, etc. via a compatible sequel back end interface.

After that first step, end user experience is key, along with functionality, price, and intuitiveness of use for all levels of users.

For those reasons, we chose iDatix as our select BPM solution.

Jan 15, 2015


it_user148749 - PeerSpot reviewer
User at a tech vendor
Aug 25, 2014

Ease of development and integration with other systems.

it_user137892 - PeerSpot reviewer
User at a printing company
Jul 1, 2014

In BPM the most important thing is the Custumer Xperience, using a outside-in vision of our processes.

Jun 18, 2014

Richness of Visual IDE for BPM Process Design/Edit/Integration and Advanced Standards Compliance

Related Questions
Principal ICT Officer at Tanzania Revenue Authority
Aug 22, 2023
Hello peers,  I am a Principal ICT Officer and am currently researching Business Process Management tools. What are the 10 best BPM tools in the world? Thank you for your input!
2 out of 3 answers
Linda NamayanjaPMP,CBPA,ITIL - PeerSpot reviewer
Supervisor Business Analysis-Process Management at a government with 1,001-5,000 employees
Jun 23, 2023
Hi Tosha,  There are so many BPM tools out there. Personally, I use BIZAGI Process Modeller-you can try it out. Plus ARIS-very powerful tools.
Business Development Manager at CIBA
Jun 28, 2023
QualiWare is a great option https://www.qualiware.com/
Linda NamayanjaPMP,CBPA,ITIL - PeerSpot reviewer
Supervisor Business Analysis-Process Management at a government with 1,001-5,000 employees
Aug 23, 2022
Hello community members, At the moment, I'm tasked to develop the enterprise architecture of the organization and I have a couple of questions below: What capability models/mapping (business architecture) do you know/exist and how do they eventually connect to the application, data, and infrastructure architecture?  What tools and/or templates can I use? Thanks in advance for your help!
2 out of 4 answers
Shibu Babuchandran - PeerSpot reviewer
Regional Manager/ Service Delivery Manager at a tech services company with 201-500 employees
Aug 20, 2022
Hi @Linda NamayanjaPMP,CBPA,ITIL ​, Choosing the right EAM tools involves various steps that are aimed to ensure smooth integration and maximum benefits. Some points collected with the help of my peers may be of help to you. Understanding the benefits of EAM tools: Through advanced and integrated features, EAM tools help you to uncover and avoid unmanaged IT applications that would otherwise increase your cloud spend and create potential security risks for sensitive data. Once you understand the benefits that modern EAM tools have to offer, you can focus on finding the right solution for you and your EA strategy. Choosing an EAM tool based on your EA program: When opting for an EAM tool, make sure that it helps you achieve your business and IT goals. These could be application portfolio management, technology risk management, post-merger IT integration, or an overall business transformation. Assessing needs of stakeholders: Since you don't want to create another IT silo, you should ask yourself what informational needs each stakeholder has and how EA can bridge knowledge gaps. Ideally, the tool will foster cross-department collaboration and optimize workflows. Stakeholders should be able to access data and drive their own analysis. On top of that, QA mechanisms will improve overall data quality. Reviewing the data model of prospective EAM tools: Make sure to evaluate the data model of your prospective EAM tools. You should be able to align it with your current terminology and attributes and assign authorization roles with ease. Measuring the onboarding process against goals: Once you have settled on an EAM solution that fulfills your current and foreseeable future needs, you can start with the onboarding process. It’s important to set initial goals and keep measuring the process as you go. From data mapping, imports, workspace reviews, and success KPIs – ideally, the tools allow you to use the desired form of measuring your onboarding success and keep track of the work in progress. Some products suggested by my peers are below BiZZdesign Enterprise Studio Avolution Abacus Software AG Alfabet Sparx Systems Enterprise Architect Hope the above will help you choose the right solution for your requirement.
@Linda NamayanjaPMP,CBPA,ITIL, ​ check this out: https://resources.bizzdesign.c...
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