Appian vs Hyland OnBase comparison

Appian and Hyland are both solutions in the Business Process Management (BPM) category. Appian is ranked #7 with an average rating of 8.0, while Hyland is ranked #19 with an average rating of 7.7. Appian holds a 6.1% mindshare in BPM, compared to Hyland’s 0.3% mindshare. Additionally, 95% of Appian users are willing to recommend the solution, compared to 100% of Hyland users who would recommend it.

Appian

Read 62 Appian reviews

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4,204 Comparison Views

95% willing to recommend

Hyland OnBase

Read 13 Hyland OnBase reviews

364 Views
235 Comparison Views

100% willing to recommend

Appian

Hyland OnBase

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Executive SummaryUpdated on Apr 6, 2025

Appian and Hyland OnBase operate within the enterprise software sector. Appian has an advantage with its low-code platform enabling rapid application development.

Features: Appian stands out with case management, agile workflow design, and seamless architecture integration for diverse functionalities. It facilitates rapid development through its low-code platform. Hyland OnBase provides stability and flexibility with robust document management and process automation, excelling in secure data handling and platform integration.

Room for Improvement: Appian needs improvement in UI flexibility and mobile capabilities, better DevOps tool integration, and enhanced form creation. Hyland OnBase is critiqued for its less intuitive interface and the complexity of setup. It requires enhancements in training, duplication handling, and dashboard functions.

Ease of Deployment and Customer Service: Appian offers flexible deployment, favoring cloud solutions, and is praised for responsive customer support. Hyland OnBase mainly operates on private and on-premises deployments, offering robust data control but limiting scalability. Its customer service is moderate with a small team.

Pricing and ROI: Appian is competitively priced, promising high ROI through its architecture, although licensing may be complex. Hyland OnBase is perceived as expensive due to its monolithic structure but justifies pricing with comprehensive content management capabilities.

To learn more, read our detailed Appian vs. Hyland OnBase Report (Updated: April 2025).

Buyer's Guide

Appian vs. Hyland OnBase

April 2025

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Helped 849,686 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Appian

Ranking in Business Process Management (BPM)

7th

Ranking in Low-Code Development Platforms

4th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Process Automation (6th), Rapid Application Development Software (5th), Process Mining (6th)

Hyland OnBase

Ranking in Business Process Management (BPM)

19th

Ranking in Low-Code Development Platforms

14th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Enterprise Content Management (5th)

Mindshare comparison

As of May 2025, in the Business Process Management (BPM) category, the mindshare of Appian is 6.1%, down from 6.4% compared to the previous year. The mindshare of Hyland OnBase is 0.3%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Srimanta Pandit

Senior Consultant at Protiviti consulting

Flexible, improves operational efficiency, and reduces the time taken to complete processes

The solution’s turnaround time for development is better compared to other tools. The solution enables fast development. The traceability of the processor is good. There is much more governance and regulations on the processers. The tool reduces the time of the processes by 30% to 40%. The solution’s low-code aspect has greatly impacted the development and deployment speed. One of the major reasons we are using the product is that we can reuse the modules. The developers can reuse all the modules. It enables us to make subsequent developments in less time. The prebuilt modules can be deployed within two to three weeks. The tool is very flexible. Compared to other platforms, the Appian product team was agile in quickly customizing things for us.

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Phemy Lekalakala

Manager of Information Systems at University of the Witwatersrand

Stable content and workflow management solution with a valuable retention module

We use this solution for record management and digitization of records. We also use it for workflows and to build online forms The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed.…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Since implementing we have had a faster time to solution, with fewer resources needed."

"The agile manner that we require to create our workflows. This is probably the most critical part of our solution and the time it takes to start processing the solution."

"Appian is easy to install and set up, and it does not come out with your audit. It has accessible process orchestration and process management. With Appian, the time to market is much faster."

"With low-code, we don't need a lot of coding, and then from the plumbing perspective, there is a complete CI/CD pipeline that exists within Appian that can be leveraged for open deployment."

"Compared to other code tools that I've seen, Appian has a more robust rules engine"

"Process culture is making noise inside the organization because now, everybody knows that their time is being monitored."

"The tech support is quite good."

"Appian has many valuable features, the first being the ease of development—rapid development. Second, the process of learning the product and tool is faster when compared to its peers in the market. It's closer to low-code, and while it's still not very easy, it's more low-code than other products in the industry. Appian has a good user interface, a seamless model user interface, which comes without additional coding. It can also integrate with multiple systems."

More Appian pros

"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."

"It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."

"The most valuable features are that it's very secure and provides audit trails for our documents."

"I like the cloud and its integrability."

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

"Its most valuable aspect is its flexibility"

"We found the setup process to be okay since they do offer a troubleshooting guide."

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

More Hyland OnBase pros

Cons

"One room for improvement is the ease of UI UX development, like in OutSystems and Mendix."

"Native mobile capabilities or hybrid mobile app capabilities are very limited. Things like offline sync, offline storage, access to smartphone device features, etc. are not supported by the Appian platform yet."

"There are four areas I believe Appian could improve in. The first is a seamless contact center integration. Appian does not have a contact center feature. The second is advanced features in RPA. The third would be chatbot and email bot integration—while Appian comes with chatbot and email bot, it's not as mature as it should be, compared to the competition. The fourth area would be next best action, since there is not much of this sort of feature in Appian. These are all features which competitors' products have, and in a mature manner, whereas Appian lacks on these four areas. I see customers who are moving from Appian to Pega because these features are not in Appian."

"We have clients that want to use Office 365, Microsoft Analytics, and Power Apps. Appian just isn't the same as using something specifically designed to cater to the Microsoft Suite."

"Form creation and SAIL proprietary language still basically require programming. The claim a BA type can do everything is hogwash."

"It would be useful if they could create an academy or forum in the future to help active users answer questions they have about the solution."

"The biggest areas of improvement would be in facilitating team development, DevOps, and integration with typical tools used in enterprise development (Jenkins, Subversion, etc.)"

"If there is a very complex process that includes a lot of data transitioning and memory-centric processes, it consumes a lot of memory."

More Appian cons

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The solution’s initial setup is a little difficult."

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."

"The application could potentially be more open-source, allowing integration with more solutions."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

"Software malfunctioning usually occurs when we receive documents from external sources."

More Hyland OnBase cons

Pricing and Cost Advice

"When it comes to pricing, it's definitely not affordable. However, it really depends on the requirements that you're seeking from the solution."

"You can't really test the software properly without actually buying the license first."

"The solution offers a monthly subscription model. That's what we use. I recall it being about $90 a month. They do have different tiers."

"I'm sure it is cost-effective, but right now, we're just toying around with it. So, I don't have any hard numbers."

"The licensing will be on a monthly basis. We are estimating that cost to be around $2000 to maybe $3,000 per month. We don't foresee any costs above that."

"I think that if somebody is really serious at looking at business value, then by all means, the product is well worth the value. You get representative business value for the price that you pay for the product, and for the implementation of the product."

"The price of this solution is a little high here in Mongolia."

"The cost is calculated on a per-user basis. It might be expensive for small and mid-sized enterprises."

More Appian pricing and cost advice

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"The solution costs around $6,000 per month."

"OnBase is reasonably priced."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The tool's price is high."

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Top Industries

By visitors reading reviews

Educational Organization

27%

Financial Services Firm

16%

Computer Software Company

10%

Government

Financial Services Firm

14%

Government

13%

Computer Software Company

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Which do you prefer - Appian or Camunda Platform?

Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with easy plug-and-play options. The initial setup was seamless and very easy to imp...

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Is Appian a suitable solution for beginners who have no additional preparation?

Appian is actually pretty big on educating its users, including with courses that reward you with certifications. There is a whole section on their company’s website where you can check out the edu...

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Is it easy to set up Appian or did you have to resort to professional help?

We had some issues when we were setting up Appian. It was quite surprising, since this is a low-code tool which, in its essence, means it is meant for business users and inexperienced beginners. So...

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What do you like most about Hyland OnBase?

The solution is very developed and we are not taking full advantage of its functionalities.

See all answers

What is your experience regarding pricing and costs for Hyland OnBase?

I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...

See all answers

What needs improvement with Hyland OnBase?

I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...

See all answers

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Product Reports

Buyer's Guide

Appian

April 2025

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Buyer's Guide

Hyland OnBase

April 2025

Download Hyland OnBase product report

Also Known As

Appian BPM, Appian AnyWhere, Appian Enterprise BPMS

OnBase

Overview

Appian is a unified low-code platform and solution used by businesses to build enterprise applications and workflows. This product adapts to the needs of clients and the technologies they are already using to combine their data in a single workflow and maximize resources. The platform has four main components through which it transforms the work process for companies of various sizes. They are:

Complete automation: Through complete automation, companies are able to coordinate and manage employees, existing systems, bots, data, and artificial intelligence (AI) in a single workflow. The solution offers a way to centrally manage all third-party automation vendors as well.
Low-code applications: Appian offers the ability to build applications faster with visual development and low-code tools. All applications are ready-made to be suitable for mobile.
Low-code data: Appian lets companies source data from multiple types of sources, eliminating the need for data migration. Through no-code and low-code solutions and industry-standard connectors, the platform also eliminates the need for data silos.
Enterprise ready: The platform offers options for companies to scale their businesses to an enterprise level without complications.

Appian is utilized across a diverse set of industries, including automotive and manufacturing, energy and utilities, education, financial services, telecom and media, transportation, retail, insurance, healthcare, and life sciences. The most frequent use cases of Appian are customer journey, governance, risk and compliance, operational efficiency, supply chain, distributed order management, and environmental, social, and governance (ESG) management.

Appian Features

Appian has various features that allow users to create solutions for their businesses. These features can be separated into a few groups according to function, including automation, low-code application development, and integrations and data. Some of the most frequently used features of Appian include:

Robotic process automation (RPA): Users of Appian can assign software bots to perform rules-based tasks that need to be repeated over a set course of time. This can improve efficiency and performance within an organization while saving human resources.
Intelligent document processing: The tool offers a feature for quick and accurate extraction and structuring of data. This can reduce time and costs for organizations because it eliminates the need for outsourcing such services.
AI: Appian utilizes artificial intelligence to enhance applications, workflows, and automation. AI is also used to address complex processes and unique situations.
Business rules: Organizations can automate and simplify work processes while adhering to their operating procedures.
Application development: Appian provides a low-code development feature that allows users to deploy applications over ten times faster than through conventional approaches. This feature not only allows for quick application building, but also applications that run on multiple types of platforms, seamless data integration, and business scalability.
Integrations and data: Appian allows for data integration from a wide array of sources without the need for migration. This contributes to easy access to data across systems, real-time data insights, improved user experience, and accelerated development.

Appian Benefits

The benefits of using Appian include:

The solution ensures seamless organization growth, as it supports various UX patterns, common data schemes, and upgrades, used to facilitate application development on a bigger scale.
Appian can increase process speed and deliver applications considerably faster compared to conventional development.
The platform is easy to use and suitable for complete beginners to build applications and workflows.
Appian offers a variety of design tools that facilitate development and deployment.
Appian offers detailed real-time data insight which allows organizations to access relevant information about their processes as they are developing.
The solution offers clients the ability to move data between the cloud, on-premise, and hybrid configurations.
The platform is easy to optimize, which allows businesses to utilize it according to their personal needs.
Appian offers connectivity across web, mobile, email, voice, and chat, providing a multi-channel experience for companies and their clients.

Reviews from Real Users

A practice leader - digital process automation at a computer software company values Appian highly because the product is easy to develop, low-code, and has a good user interface.

Alan G., an advisory board member at Codecon VR, Appian offers a clear application life cycle, easy to learn documentation, and comes with a fundamentals course.

Appian

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

Sample Customers

Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Buyer's Guide

Appian vs. Hyland OnBase

April 2025

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