Appian vs Hyland OnBase comparison

Appian and Hyland are both solutions in the Business Process Management (BPM) category. Appian is ranked #9 with an average rating of 8.0, while Hyland is ranked #16 with an average rating of 7.6. Appian holds a 5.3% mindshare in BPM, compared to Hyland’s 1.1% mindshare. Additionally, 95% of Appian users are willing to recommend the solution, compared to 100% of Hyland users who would recommend it.

Appian

Read 63 Appian reviews

10,368 Views
4,251 Comparison Views

95% willing to recommend

Hyland OnBase

Read 13 Hyland OnBase reviews

3,669 Views
660 Comparison Views

100% willing to recommend

Appian

Hyland OnBase

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Executive SummaryUpdated on Oct 19, 2025

Appian and Hyland OnBase operate within the business process management and content services market. Appian appears to have the upper hand in rapid development and low-code flexibility, ideal for businesses seeking quick deployment and adaptation.

Features: Appian stands out for its low-code development, allowing for quick app deployment and rapid time-to-market. It offers agile workflow creation and strong case management. Appian also integrates seamlessly with other systems. Hyland OnBase offers robust security features and flexible document management, making it suitable for varied business applications. It provides significant data security and effective process management tools.

Room for Improvement: Appian's UI framework needs enhancements, particularly in customization and mobile functionality. Integration and scalability also pose challenges. Hyland OnBase could improve its UI and integration with modern web technologies. Enhancements in BPM capabilities and simplifying training complexity would be beneficial.

Ease of Deployment and Customer Service: Appian provides flexible deployment options, including cloud solutions for scalability and adaptability. Its customer service is responsive, albeit stretched by growing demand. Hyland OnBase mainly focuses on on-premises deployment, facing challenges in installation and upgrade processes. Customer service is average, with opportunities for better support and response times.

Pricing and ROI: Appian offers competitive pricing with different license models, often resulting in a quicker ROI due to its efficient development capabilities. Hyland OnBase pricing is higher, with regional pricing adjustments needed. While it's a valuable long-term investment, the ROI is less immediate because of high initial license costs. Both offer cost-saving potential through automation and process management.

To learn more, read our detailed Appian vs. Hyland OnBase Report (Updated: September 2025).

Buyer's Guide

Appian vs. Hyland OnBase

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Appian

Ranking in Business Process Management (BPM)

9th

Ranking in Low-Code Development Platforms

2nd

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Process Automation (7th), Rapid Application Development Software (10th), Process Mining (7th)

Hyland OnBase

Ranking in Business Process Management (BPM)

16th

Ranking in Low-Code Development Platforms

13th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Enterprise Content Management (5th)

Mindshare comparison

As of October 2025, in the Business Process Management (BPM) category, the mindshare of Appian is 5.3%, down from 6.4% compared to the previous year. The mindshare of Hyland OnBase is 1.1%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM) Market Share Distribution
Product	Market Share (%)
Appian	5.3%
Hyland OnBase	1.1%
Other	93.6%

Business Process Management (BPM)

Featured Reviews

Kunal Sharda

Director & Key Managerial Personnel at Newlight Technology Solutions Private Limited

Experience enables seamless automation and elevates process efficiency while embracing innovative technologies

The features of Appian that have proven to be the most beneficial are its capability to create processes and integrate with external systems while ensuring data consistency across all the systems. The latest features of Appian are quite useful around the UI/UX design and the artificial intelligence integrations. Appian is aiding in leveraging AI technologies in multiple ways: one way is for developers, as they make development efficient and quick by enabling developer co-pilots across various phases of the application, which helps design Appian quickly and provides suggestions along the way. Another way is through AI Skills, which can be integrated anywhere in the process model to leverage artificial intelligence for tasks such as extracting data from documents, summarizing information from documents or long paragraphs, and building custom prompts with Appian. Appian also utilizes AI for business users, providing a feature called process each view, enabling business users to create their own dashboards, reports, and gain insights from their data and processes using artificial intelligence. It's multi-fold and always growing.

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Srinivas Rao Kagitha

Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private

Offers good dashboards and reports but fails to offer better migration features

The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The technical support is excellent."

"The product has a very good mobile app."

"It is easy for me to define the process and create configurable workflows."

"Process culture is making noise inside the organization because now, everybody knows that their time is being monitored."

"The low code functionality and being able to get applications faster to customers or to the market are valuable."

"The initial setup was seamless. We didn't run into any hardships at all."

"What stands out are the speed of the product, the quick, easy development, and visual diagramming."

"Low code development: Code can be developed pretty quickly which leads to less turnaround time for automation of business processes."

More Appian pros

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

"The most valuable features are that it's very secure and provides audit trails for our documents."

"The product's initial setup phase is not difficult."

"The solution's most valuable features are integration and flexibility."

"We found the setup process to be okay since they do offer a troubleshooting guide."

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

"I like the cloud and its integrability."

"The solution is very developed and we are not taking full advantage of its functionalities."

More Hyland OnBase pros

Cons

"The tool itself is pretty good, but the main area that we struggled with was the backend. The frontend development is really good, but the backend modeling can be streamlined a little bit. There are good integrations, but tying them through the data layer and then up into the frontend could be improved a little bit. It does read/write on the data source, and you can configure it to just write or just read, but there is a little bit of work involved."

"There should be more flexibility for the developers to choose the look and feel of the UI. They should have a better ability to design their widgets and customize them with different colors, shapes, and sizes. That is a limitation that could be improved upon."

"Appian could be improved by making it a strict, no-code platform with free-built process packs."

"There could be a scope of enhancement for capturing the variety of use cases."

"I wouldn't say their response time is long, but it could be quicker."

"What could be improved is more on the front end perspective, like the user interface and the mobile application aspect."

"Appian could include other applications that we could reuse for other customers, CRM for example."

"A point of improvement would be the SAIL forms. The built-in tool used to generate forms does not have debugging support (to view local variables as they change on live preview, and step-by-step valuation) which is a big drawback for form development. Moreover, the script language used to build SAIL forms does not support inheritance or lambda expressions (functions as arguments of other functions), which makes the code base more verbose."

More Appian cons

"Software malfunctioning usually occurs when we receive documents from external sources."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."

"The migration is a bit difficult in the tool."

"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

"The solution’s initial setup is a little difficult."

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."

More Hyland OnBase cons

Pricing and Cost Advice

"BPM done right is a huge value proposition for almost any company, and with Appian's low code rapid development model, the ROI can be huge, while the break-even point should be accelerated tremendously."

"It is expensive, but powerful. I would recommend comparing against cheaper licensing products and open source."

"The price is high."

"You can't really test the software properly without actually buying the license first."

"Product pricing compared to some of the earlier vendors, like IBM, CA, and Oracle, is quite well-priced. Although, we do feel that as we increase the number of users and the workload increases, we will have to spend more."

"The license is a bit expensive and the pricing model is sometimes confusing for new users or business users. It is difficult for them to know what volume of usage they will have to be able to purchase the best-suited license at the beginning."

"The cost is calculated on a per-user basis. It might be expensive for small and mid-sized enterprises."

"We will have to have a dialogue or negotiate a price for future use. To start with, it is a reasonable price. As we go ahead, we will have to make sure the costs are inline with our expectations as we grow our user base and workloads."

More Appian pricing and cost advice

"OnBase is reasonably priced."

"The tool's price is high."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The solution costs around $6,000 per month."

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Top Industries

By visitors reading reviews

Financial Services Firm

21%

Computer Software Company

11%

Government

Manufacturing Company

Government

14%

Financial Services Firm

13%

Computer Software Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	9
Large Enterprise	41

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	3
Large Enterprise	8

Questions from the Community

Which do you prefer - Appian or Camunda Platform?

Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with easy plug-and-play options. The initial setup was seamless and very easy to imp...

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Is Appian a suitable solution for beginners who have no additional preparation?

Appian is actually pretty big on educating its users, including with courses that reward you with certifications. There is a whole section on their company’s website where you can check out the edu...

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Is it easy to set up Appian or did you have to resort to professional help?

We had some issues when we were setting up Appian. It was quite surprising, since this is a low-code tool which, in its essence, means it is meant for business users and inexperienced beginners. So...

See all answers

What is your experience regarding pricing and costs for Hyland OnBase?

I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...

See all answers

What needs improvement with Hyland OnBase?

I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...

See all answers

What is your primary use case for Hyland OnBase?

I was a vendor managing Hyland OnBase ( /products/hyland-onbase-reviews ) for Hyland, not as a direct user but as a business partner. We managed the solution and were a partner with Hyland.

See all answers

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Product Reports

Buyer's Guide

Appian

October 2025

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Buyer's Guide

Hyland OnBase

October 2025

Download Hyland OnBase product report

Also Known As

Appian BPM, Appian AnyWhere, Appian Enterprise BPMS

OnBase

Overview

Appian is a unified low-code platform and solution used by businesses to build enterprise applications and workflows. This product adapts to the needs of clients and the technologies they are already using to combine their data in a single workflow and maximize resources. The platform has four main components through which it transforms the work process for companies of various sizes. They are:

Complete automation: Through complete automation, companies are able to coordinate and manage employees, existing systems, bots, data, and artificial intelligence (AI) in a single workflow. The solution offers a way to centrally manage all third-party automation vendors as well.
Low-code applications: Appian offers the ability to build applications faster with visual development and low-code tools. All applications are ready-made to be suitable for mobile.
Low-code data: Appian lets companies source data from multiple types of sources, eliminating the need for data migration. Through no-code and low-code solutions and industry-standard connectors, the platform also eliminates the need for data silos.
Enterprise ready: The platform offers options for companies to scale their businesses to an enterprise level without complications.

Appian is utilized across a diverse set of industries, including automotive and manufacturing, energy and utilities, education, financial services, telecom and media, transportation, retail, insurance, healthcare, and life sciences. The most frequent use cases of Appian are customer journey, governance, risk and compliance, operational efficiency, supply chain, distributed order management, and environmental, social, and governance (ESG) management.

Appian Features

Appian has various features that allow users to create solutions for their businesses. These features can be separated into a few groups according to function, including automation, low-code application development, and integrations and data. Some of the most frequently used features of Appian include:

Robotic process automation (RPA): Users of Appian can assign software bots to perform rules-based tasks that need to be repeated over a set course of time. This can improve efficiency and performance within an organization while saving human resources.
Intelligent document processing: The tool offers a feature for quick and accurate extraction and structuring of data. This can reduce time and costs for organizations because it eliminates the need for outsourcing such services.
AI: Appian utilizes artificial intelligence to enhance applications, workflows, and automation. AI is also used to address complex processes and unique situations.
Business rules: Organizations can automate and simplify work processes while adhering to their operating procedures.
Application development: Appian provides a low-code development feature that allows users to deploy applications over ten times faster than through conventional approaches. This feature not only allows for quick application building, but also applications that run on multiple types of platforms, seamless data integration, and business scalability.
Integrations and data: Appian allows for data integration from a wide array of sources without the need for migration. This contributes to easy access to data across systems, real-time data insights, improved user experience, and accelerated development.

Appian Benefits

The benefits of using Appian include:

The solution ensures seamless organization growth, as it supports various UX patterns, common data schemes, and upgrades, used to facilitate application development on a bigger scale.
Appian can increase process speed and deliver applications considerably faster compared to conventional development.
The platform is easy to use and suitable for complete beginners to build applications and workflows.
Appian offers a variety of design tools that facilitate development and deployment.
Appian offers detailed real-time data insight which allows organizations to access relevant information about their processes as they are developing.
The solution offers clients the ability to move data between the cloud, on-premise, and hybrid configurations.
The platform is easy to optimize, which allows businesses to utilize it according to their personal needs.
Appian offers connectivity across web, mobile, email, voice, and chat, providing a multi-channel experience for companies and their clients.

Reviews from Real Users

A practice leader - digital process automation at a computer software company values Appian highly because the product is easy to develop, low-code, and has a good user interface.

Alan G., an advisory board member at Codecon VR, Appian offers a clear application life cycle, easy to learn documentation, and comes with a fundamentals course.

Appian

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

Sample Customers

Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Buyer's Guide

Appian vs. Hyland OnBase

September 2025

Free Report: Appian vs. Hyland OnBase

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