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ServiceNow Security Operations Reviews

Vendor: ServiceNow
4.0 out of 5
Badge Ranked 1

What is ServiceNow Security Operations?

Featured ServiceNow Security Operations reviews

ServiceNow Security Operations mindshare

As of August 2025, the mindshare of ServiceNow Security Operations in the Security Incident Response category stands at 14.6%, down from 14.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Security Incident Response Market Share Distribution
ProductMarket Share (%)
ServiceNow Security Operations14.6%
Proofpoint Threat Response17.1%
Splunk Attack Analyzer8.8%
Other59.5%
Security Incident Response

PeerResearch reports based on ServiceNow Security Operations reviews

TypeTitleDate
CategorySecurity Incident ResponseAug 30, 2025Download
ProductReviews, tips, and advice from real usersAug 30, 2025Download
ComparisonServiceNow Security Operations vs VMware Carbon Black EndpointAug 30, 2025Download
ComparisonServiceNow Security Operations vs Proofpoint Threat ResponseAug 30, 2025Download
ComparisonServiceNow Security Operations vs IBM ResilientAug 30, 2025Download
Suggested products
TitleRatingMindshareRecommending
Microsoft Sentinel4.1N/A93%98 interviewsAdd to research
IBM Security QRadar4.0N/A91%210 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Room for Improvement

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
Company SizeCount
Small Business4
Midsize Enterprise2
Large Enterprise15
By reviewers
By visitors reading reviews
Company SizeCount
Small Business90
Midsize Enterprise64
Large Enterprise301
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
20%
Manufacturing Company
12%
Computer Software Company
9%
Government
5%
Healthcare Company
4%
Insurance Company
4%
Educational Organization
4%
Retailer
4%
Energy/Utilities Company
4%
University
4%
Comms Service Provider
3%
Performing Arts
3%
Real Estate/Law Firm
3%
Outsourcing Company
3%
Construction Company
2%
Hospitality Company
2%
Transportation Company
2%
Media Company
2%
Consumer Goods Company
2%
Wholesaler/Distributor
2%
Non Profit
1%
Pharma/Biotech Company
1%
Legal Firm
1%
Mining And Metals Company
1%
Logistics Company
1%
Marketing Services Firm
1%
Recreational Facilities/Services Company
1%
 
ServiceNow Security Operations Reviews Summary
Author infoRatingReview Summary
Associate Vice President at Wissen infotech4.0I deploy ServiceNow Security Operations in cloud environments, finding its vulnerability management beneficial. However, improvements are needed in handling false positives. Usability issues exist, especially in team transitions, requiring better training and support from ServiceNow.
DevOps Team Lead at Tata Consultancy4.0I use ServiceNow for internal ticketing between support teams, finding it convenient for communication and task management. However, report generation is slow, and occasionally, issues arise when raising tickets, affecting efficiency. Overall, it's an average platform.
ServiceNow Developer at Bangmetric services pvt ltd4.0I've used ServiceNow Security Operations for six months to manage incidents and vulnerabilities, valuing its integrations and unified interface, though it relies on third-party tools for assessments. Setup was easy, support is strong, and scalability is excellent.
Senior QE Lead at Cognizant4.0I find ServiceNow Security Operations valuable for managing incidents and change requests efficiently, categorizing them by priority and type. Its low-cost and open-source nature makes it a preferred tool across multiple projects, despite no noted areas for improvement.
Senior DeliveryManager at ITC Infotech4.0In my review, I noted that while ServiceNow Security Operations offers potential, many clients struggle to fully leverage its capabilities due to limited awareness or training, highlighting an area for improvement in enhancing customer understanding of the platform.
Integrator at Conduent (formerly Xerox Services)3.5I use ServiceNow Security Operations for threat intelligence and incident management. Its SOAR module is valuable and easy to manage. However, improved marketing, dashboard, and playbook creation are needed due to competition, especially from IBM SOAR.
End User Support at Genpact - Headstrong4.0We use ServiceNow Security Operations daily to manage and track tickets, connect with users, and monitor usage. The "follow" feature is valuable, but we seek a follow-up and reminder feature for prioritizing older tickets efficiently.
Solutions Architect at NEC Corporation4.0I primarily use ServiceNow Security Operations for automating security tasks, especially with tools like Nessus and BurpSuite. The no-code workflows are user-friendly, but customization challenges arise during upgrades due to unsupported tailored operations.