ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.
| Product | Market Share (%) |
|---|---|
| ServiceNow Security Operations | 14.6% |
| Proofpoint Threat Response | 17.1% |
| Splunk Attack Analyzer | 8.8% |
| Other | 59.5% |
| Type | Title | Date | |
|---|---|---|---|
| Category | Security Incident Response | Aug 30, 2025 | Download |
| Product | Reviews, tips, and advice from real users | Aug 30, 2025 | Download |
| Comparison | ServiceNow Security Operations vs VMware Carbon Black Endpoint | Aug 30, 2025 | Download |
| Comparison | ServiceNow Security Operations vs Proofpoint Threat Response | Aug 30, 2025 | Download |
| Comparison | ServiceNow Security Operations vs IBM Resilient | Aug 30, 2025 | Download |
| Title | Rating | Mindshare | Recommending | |
|---|---|---|---|---|
| Microsoft Sentinel | 4.1 | N/A | 93% | 98 interviewsAdd to research |
| IBM Security QRadar | 4.0 | N/A | 91% | 210 interviewsAdd to research |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 2 |
| Large Enterprise | 15 |
| Company Size | Count |
|---|---|
| Small Business | 90 |
| Midsize Enterprise | 64 |
| Large Enterprise | 301 |
| Author info | Rating | Review Summary |
|---|---|---|
| Associate Vice President at Wissen infotech | 4.0 | I deploy ServiceNow Security Operations in cloud environments, finding its vulnerability management beneficial. However, improvements are needed in handling false positives. Usability issues exist, especially in team transitions, requiring better training and support from ServiceNow. |
| DevOps Team Lead at Tata Consultancy | 4.0 | I use ServiceNow for internal ticketing between support teams, finding it convenient for communication and task management. However, report generation is slow, and occasionally, issues arise when raising tickets, affecting efficiency. Overall, it's an average platform. |
| ServiceNow Developer at Bangmetric services pvt ltd | 4.0 | I've used ServiceNow Security Operations for six months to manage incidents and vulnerabilities, valuing its integrations and unified interface, though it relies on third-party tools for assessments. Setup was easy, support is strong, and scalability is excellent. |
| Senior QE Lead at Cognizant | 4.0 | I find ServiceNow Security Operations valuable for managing incidents and change requests efficiently, categorizing them by priority and type. Its low-cost and open-source nature makes it a preferred tool across multiple projects, despite no noted areas for improvement. |
| Senior DeliveryManager at ITC Infotech | 4.0 | In my review, I noted that while ServiceNow Security Operations offers potential, many clients struggle to fully leverage its capabilities due to limited awareness or training, highlighting an area for improvement in enhancing customer understanding of the platform. |
| Integrator at Conduent (formerly Xerox Services) | 3.5 | I use ServiceNow Security Operations for threat intelligence and incident management. Its SOAR module is valuable and easy to manage. However, improved marketing, dashboard, and playbook creation are needed due to competition, especially from IBM SOAR. |
| End User Support at Genpact - Headstrong | 4.0 | We use ServiceNow Security Operations daily to manage and track tickets, connect with users, and monitor usage. The "follow" feature is valuable, but we seek a follow-up and reminder feature for prioritizing older tickets efficiently. |
| Solutions Architect at NEC Corporation | 4.0 | I primarily use ServiceNow Security Operations for automating security tasks, especially with tools like Nessus and BurpSuite. The no-code workflows are user-friendly, but customization challenges arise during upgrades due to unsupported tailored operations. |
