ServiceNow Security Operations and Splunk SOAR compete in the security operations space. Splunk SOAR has the upper hand due to its robust automation and scalability.
Features: ServiceNow Security Operations offers strong integration with IT service management, robust incident management, and comprehensive threat intelligence. It excels with customizable workflows and incident response playbooks. Splunk SOAR provides advanced automation capabilities, customizable workflows, and excellent efficiency in automating repetitive tasks, while allowing for advanced customization.
Room for Improvement: ServiceNow could improve in areas such as deployment complexity for non-ServiceNow users, enhancing flexibility in module configurations, and cost-effectiveness. Splunk SOAR may need to simplify its initial setup process, improve its technical documentation for users of varied expertise, and expand integration capabilities with non-supported tools.
Ease of Deployment and Customer Service: ServiceNow Security Operations integrates seamlessly for existing platform users, offering strong customer service. However, deployment might be challenging for new users. Splunk SOAR has a modular deployment model, providing flexibility but demanding more setup effort. Its customer service can be responsive but often requires a higher technical understanding.
Pricing and ROI: ServiceNow Security Operations tends to have higher setup costs, reflecting its extensive features and promising long-term ROI for full capability utilization. Splunk SOAR presents a more cost-effective initial setup and provides quicker ROI through its efficient automation, significantly reducing operational costs for organizations focused on automation efficiency.
| Product | Market Share (%) |
|---|---|
| Splunk SOAR | 7.7% |
| ServiceNow Security Operations | 3.6% |
| Other | 88.7% |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 2 |
| Large Enterprise | 15 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 7 |
| Large Enterprise | 28 |
ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.
Splunk SOAR offers features like automation and orchestration of manual tasks, speeding up work, detection and response to advanced and emerging threats.
Automate manual tasks. Address every alert, every day. Establish repeatable procedures that allow security analysts to stop being reactive and focus on mission-critical objectives to protect your business.
Orchestrate and automate repetitive tasks, investigation and response to increase efficiency and productivity, and do more with the people you already have. Make a team of three feel like a team of 10.
Work faster with Splunk SOAR. Respond to threats in seconds. Lower your mean time to respond (MTTR) by automating security tasks and workflows across all of your security tools.
Take advantage of Splunk Enterprise Security and Splunk SOAR joining forces to provide a seamless and intuitive SecOps platform to prevent, detect and respond to advanced and emerging threats.
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