ServiceNow Security Operations vs Splunk SOAR comparison

ServiceNow and Splunk are both solutions in the Security Orchestration Automation and Response (SOAR) category. ServiceNow is ranked #7 with an average rating of 8.1, while Splunk is ranked #2 with an average rating of 8.4. ServiceNow holds a 3.6% mindshare in SOAR, compared to Splunk’s 7.5% mindshare. Additionally, 95% of ServiceNow users are willing to recommend the solution, compared to 87% of Splunk users who would recommend it.

ServiceNow Security Operations

Read 22 ServiceNow Security Operations reviews

2,241 Views
1,591 Comparison Views

95% willing to recommend

Splunk SOAR

Read 51 Splunk SOAR reviews

4,423 Views
3,361 Comparison Views

87% willing to recommend

ServiceNow Security Operations

Splunk SOAR

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 28, 2025

ServiceNow Security Operations and Splunk SOAR are both competitors in the cybersecurity arena, focusing on automation and orchestration capabilities. ServiceNow has a notable edge in integration capabilities, especially with its own ecosystem. In contrast, Splunk SOAR stands out for its flexibility and robust automation features.

Features: ServiceNow Security Operations excels in integrating with its IT ecosystem, providing comprehensive incident response, efficient threat intelligence, and robust vulnerability management. Splunk SOAR is recognized for its powerful automation abilities, custom workflow designs, and extensive security playbook library.

Room for Improvement: ServiceNow Security Operations could enhance its standalone integration with non-ServiceNow platforms, optimize user experience beyond its ecosystem, and advance automation capabilities. Splunk SOAR can improve by simplifying its initial setup, enhancing integration ease with non-Splunk tools, and expanding pre-built playbooks to further minimize customization needs.

Ease of Deployment and Customer Service: ServiceNow Security Operations offers straightforward deployment within ServiceNow environments and has comprehensive onboarding support. Splunk SOAR presents a flexible deployment model, supported by detailed documentation, though it may demand more initial setup effort due to customization potential.

Pricing and ROI: ServiceNow Security Operations pricing reflects its strong integration capabilities, providing excellent ROI when paired with ServiceNow infrastructure. Splunk SOAR may involve higher initial costs but delivers significant ROI through its extensive automation features and flexibility.

To learn more, read our detailed ServiceNow Security Operations vs. Splunk SOAR Report (Updated: December 2025).

Buyer's Guide

ServiceNow Security Operations vs. Splunk SOAR

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Security Operations

Ranking in Security Orchestration Automation and Response (SOAR)

7th

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Security Incident Response (1st), Risk-Based Vulnerability Management (11th)

Splunk SOAR

Ranking in Security Orchestration Automation and Response (SOAR)

2nd

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of ServiceNow Security Operations is 3.6%, down from 4.0% compared to the previous year. The mindshare of Splunk SOAR is 7.5%, up from 7.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Orchestration Automation and Response (SOAR) Market Share Distribution
Product	Market Share (%)
Splunk SOAR	7.5%
ServiceNow Security Operations	3.6%
Other	88.9%

Security Orchestration Automation and Response (SOAR)

Featured Reviews

Kalyan Kothali

Associate Vice President at Wissen infotech

Effectively manages vulnerabilities and reduces false positives

ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such. There are many aspects that we could handle. For certain vulnerabilities, remediation requires spending extra on hardware or OS upgrades, or purchasing new versions, which implies a cost. For that reason, we can take an exception for a couple of months or days, and once that exception expires, that vulnerability automatically reappears. These features help us ensure that everything is under control, and when we discuss vulnerabilities, we can consolidate them into one central category, which means working on one vulnerability automatically resolves the rest, making it efficient with the features provided.

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Shiboo Suren

Manager cybersecurity at Hexion Inc.

Automates threat response and reduces investigation time but needs better threat intelligence integration

One thing that we would like to see with Splunk SOAR is the expandability to the threat intelligence feed. Currently, we have limited ingestion to the threat intelligence feed for the correlation purpose. We would like to see it being integrated, with license cost or without license cost, to leading threat intelligence sources such as Recorded Future, Feedly, or Flare. That is something we would appreciate having integrated. The second thing on the improvement side is about exposed credential-related information. If we start ingesting those data to Splunk SOAR or SIEM with some sort of integration with threat intelligence feed, that will also improve our detection and prediction method or help us with the investigation.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."

"It has helped optimize security costs by consolidating multiple tools into one platform."

"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."

"Reduces time to closure and closure metrics for vulnerabilities."

"The ease of use is great."

"The solution is stable."

"My favorite feature is the application vulnerability scanner."

"The solution is available over the cloud and is easy to manage."

More ServiceNow Security Operations pros

"Before its use, analyzing each email would take at least 15 to 20 minutes, with some complex cases taking up to 30 minutes...With the automation provided by Splunk Phantom, we could significantly reduce the amount of time and human effort required to complete this task."

"In terms of deployment, there were no issues. It was pretty seamless."

"Splunk integrates with so many products. It provides us with good information for us to be able to do our jobs."

"The solution’s dashboard is really good and customizable. It also has a good UI."

"Splunk SOAR's extensive library of pre-built integrations allows it to connect with a vast array of popular security and IT applications, streamlining workflows across our existing security stack."

"I like the way Splunk interacts with various systems via the API. The ability to integrate Splunk with our ticketing system has been an immense help because we can maintain our workflow while blending Splunk with our support desk and other ways that we track work."

"The most valuable feature of Splunk SOAR that stands out is it has a great SOAR. The automation and orchestration module is highly mature. A lot of use cases are on user entity and behavioral analytics (UEBA), which is artificial intelligence and machine learning-based (AIML)."

"The solution allows us to customize playbooks and incorporate custom code, allowing us to drag and drop elements while still writing code to build the integrations we need."

More Splunk SOAR pros

Cons

"The dashboard and playbook creation will need to improve"

"The product is called SecOps, but it is not security operations in terms of SIEM solutions."

"The initial setup is difficult."

"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."

"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."

"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."

"There is room for improvement in terms of developer support and documentation."

"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."

More ServiceNow Security Operations cons

"The number of playbooks on offer should be increased."

"It would be ideal if we could automate processes even more."

"And most of the challenges that I have faced with the solution can be found in the documentation itself."

"In the beginning, we couldn't find any specific documents for every function. It wasn't easy to navigate to what we needed."

"The Splunk SOAR platform was not designed specifically for case management which is why this area needs improvement."

"In my opinion, the focus should be on improving its simplicity, specifically the interface, and configuration."

"Creating playbooks using the solution’s playbook editor, for me, is very cumbersome. There have been instances where I have said to myself that I just don't want to use this editor. I might just use a code block and write my own code within it... The functionality in the playbook editor is 80 percent there, but that 20 percent is still lacking. They could make it more efficient."

"The scalability could be better."

More Splunk SOAR cons

Pricing and Cost Advice

"The product is more expensive than other solutions."

"Compared to competitor tools, ServiceNow Security Operations is more affordable"

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."

"This product is a good value for the money."

"It is an expensive product."

"Splunk SOAR is more expensive compared to other options for SOAR."

"The tool is not cheap."

"Splunk SOAR is moderately priced, neither cheap nor overly expensive."

"When we first purchased our Splunk SOAR license, it was based on an event-count model. It was based on the number of events. I had strong opinions at the time that automation should not be stifled by the amount of automation you can accomplish, so the previous structure was not as beneficial for us. Later that year, we got told or saw at a conference that they announced user-based pricing. We are now in a renewal period, so we migrated to a user-based license model, which is more appropriate for us so that we no longer have to worry about stifling our automation based on the quantity."

"While I can't confirm the exact pricing, some colleagues have mentioned that Splunk SOAR may be on the costlier side."

"It's very overpriced because it is based on the number of users. There is no bulk licensing."

"In my opinion, the price is high, but if you want good products, you have to be willing to pay for them."

"We renewed it this year. This year was the first time there was a dramatic increase in the price. It was kind of non-negotiable. It was just a high increase. We had internal communications, and it was definitely a surprise to us. In a short time frame, we renewed it this year. Prices are going up everywhere, but they are not always justifiable, at least not to our eyes. The pricing this year was definitely a big shock."

More Splunk SOAR pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

18%

Manufacturing Company

13%

Computer Software Company

Government

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

10%

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	15

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	7
Large Enterprise	31

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow Security Operations?

It is relatively expensive but manageable.

See all answers

What needs improvement with ServiceNow Security Operations?

ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator. It would be beneficial if, similar to the Discovery module which assess...

See all answers

What advice do you have for others considering ServiceNow Security Operations?

Initially, acquire basic knowledge about the system and understand how ServiceNow Security Operations operates with other tools. This understanding is essential before starting the implementation p...

See all answers

What do you like most about Splunk Phantom?

Splunk SOAR's quick response to incidents is the most valuable part.

See all answers

What is your experience regarding pricing and costs for Splunk Phantom?

I am familiar with the pricing aspect, setup cost, and licensing cost of Splunk SOAR, and it is pretty much similar to what industries are offering these days. We never had any issue when we had to...

See all answers

What needs improvement with Splunk Phantom?

The visibility of Splunk SOAR's playbook viewer is rather unclear to me; I wonder what the visibility is for. There are indeed some problems with integrating Splunk SOAR with other Splunk products ...

See all answers

Comparisons

Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations

Compared 15% of the time

Microsoft Sentinel vs ServiceNow Security Operations

Compared 7% of the time

Tines vs ServiceNow Security Operations

Compared 7% of the time

NetWitness NDR vs ServiceNow Security Operations

Compared 4% of the time

Fortinet FortiSOAR vs ServiceNow Security Operations

Compared 4% of the time

More ServiceNow Security Operations Competitors

Palo Alto Networks Cortex XSOAR vs Splunk SOAR

Compared 16% of the time

Fortinet FortiSOAR vs Splunk SOAR

Compared 11% of the time

Tines vs Splunk SOAR

Compared 8% of the time

Torq vs Splunk SOAR

Compared 7% of the time

Cortex XSIAM vs Splunk SOAR

Compared 6% of the time

More Splunk SOAR Competitors

Product Reports

Buyer's Guide

ServiceNow Security Operations

December 2025

Download ServiceNow Security Operations product report

Buyer's Guide

Splunk SOAR

December 2025

Download Splunk SOAR product report

Also Known As

No data available

Phantom

Overview

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.

ServiceNow

Splunk SOAR offers features like automation and orchestration of manual tasks, speeding up work, detection and response to advanced and emerging threats.

Go from overwhelmed to in-control

Automate manual tasks. Address every alert, every day. Establish repeatable procedures that allow security analysts to stop being reactive and focus on mission-critical objectives to protect your business.

Force multiply your team

Orchestrate and automate repetitive tasks, investigation and response to increase efficiency and productivity, and do more with the people you already have. Make a team of three feel like a team of 10.

From 30 minutes to 30 seconds

Work faster with Splunk SOAR. Respond to threats in seconds. Lower your mean time to respond (MTTR) by automating security tasks and workflows across all of your security tools.

End-to-end security operations made easy

Take advantage of Splunk Enterprise Security and Splunk SOAR joining forces to provide a seamless and intuitive SecOps platform to prevent, detect and respond to advanced and emerging threats.

Splunk

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

Recorded Future, Blackstone

Buyer's Guide

ServiceNow Security Operations vs. Splunk SOAR

December 2025

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