We performed a comparison between ServiceNow Security Operations and Splunk SOAR based on real PeerSpot user reviews.
Find out in this report how the two Security Orchestration Automation and Response (SOAR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"Sentinel's most important feature is the ability to centralize all the logs in one place. There's no need to search multiple systems for information."
"In Azure Sentinel, we have found, they do have a store in their capability. AI and intelligence features. We found that to be very helpful for us because some other things we do need to integrate again or find another vendor for the store"
"The UI-based analytics are excellent."
"The automation feature is valuable."
"The product can integrate with any device."
"The solution offers a lot of data on events. It helps us create specific detection strategies."
"We can use Sentinel's playbook to block threats. It covers all of the environment, giving us great visibility."
"The automation rules and playbooks are the most useful that I've seen. A number of other places segregate the automation and playbook as separate tools, whereas Microsoft is a SIEM and SOAR tool in one."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."
"My favorite feature is the application vulnerability scanner."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"The solution is available over the cloud and is easy to manage."
"It's stable."
"The ease of use is great."
"It's pretty easy when it comes to setting up assets. If you want to fetch emails or call a REST API, you can set up an asset and grab that information."
"I like the way Splunk interacts with various systems via the API. The ability to integrate Splunk with our ticketing system has been an immense help because we can maintain our workflow while blending Splunk with our support desk and other ways that we track work."
"I like the integration capabilities of Phantom. It has a lot of integrations with other products. Its searching methodologies are also good. It is also easy to understand and easy to create playbooks."
"When you design a playbook, you can integrate multiple log sources and define rules... After that, the platform automatically compiles all these activities and, based on the results, the analyst only has to indicate whether the result is a true or false positive. That reduces the time and effort involved."
"So far, the interface is very easy to use."
"I have found all the security automation platform features of Splunk SOAR to be good. The Automation playbook development is highly useful."
"It has definitely saved a decent amount of time for our analysts so they can focus on other tasks."
"The best feature is the integration and the custom Python code that we can write. Splunk SOAR provides us with both of these capabilities, allowing us to integrate different security solutions with Splunk SOAR and take remediation actions directly on those security tools."
"The reporting could be more structured."
"The dashboards can be improved. Creating dashboards is very easy, but the visualizations are not as good as Microsoft Power BI. People who are using Microsoft Power BI do not like Sentinel's dashboards."
"If we want to use more features, we have to pay more. There are multiple solutions on the cloud itself, but the pricing model package isn't consistent, which is confusing to clients."
"If their UI was a bit more streamlined and easy to find when I need it, then that would be a great improvement."
"Add more out-of-the-box connectors with other SaaS platforms/applications."
"I believe one of the challenges I encountered was the absence of live training sessions, even with the option to pay for them."
"The playbook development environment is not as rich as it should be. There are multiple occasions when we face problems while creating the playbook."
"Sentinel should be improved with more connectors. At the moment, it only covers a few vendors. If I remember correctly, only 100 products are supported natively in Sentinel, although you can connect them with syslog. But Microsoft should increase the number of native connectors to get logs into Sentinel."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"There is room for improvement in terms of developer support and documentation."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"The number of playbooks on offer should be increased."
"SOAR is probably the most unreliable product Splunk has and that's because most of it is content driven from what you put into it. There are certain parts of it that have a little bit of difficulty at volume too. It's always changing. There is new stuff coming out for it that's going to make it a little bit better, but it does have some drawbacks."
"And most of the challenges that I have faced with the solution can be found in the documentation itself."
"Splunk SOAR should improve its ease of upgrade, which is a pain point for us right now."
"It would be ideal if we could automate processes even more."
"Creating playbooks using the solution’s playbook editor, for me, is very cumbersome. There have been instances where I have said to myself that I just don't want to use this editor. I might just use a code block and write my own code within it... The functionality in the playbook editor is 80 percent there, but that 20 percent is still lacking. They could make it more efficient."
"The pricing could be a bit more reasonable. It would be great if it were feasible for smaller organizations."
"Splunk SOAR has room to improve its offering for small-sized customers. The price is not fair for smaller-sized customers."
More ServiceNow Security Operations Pricing and Cost Advice →
ServiceNow Security Operations is ranked 8th in Security Orchestration Automation and Response (SOAR) with 14 reviews while Splunk SOAR is ranked 3rd in Security Orchestration Automation and Response (SOAR) with 30 reviews. ServiceNow Security Operations is rated 8.0, while Splunk SOAR is rated 8.0. The top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". On the other hand, the top reviewer of Splunk SOAR writes "Takes most of the work away, but the time they take to implement new features is a little bit of concern". ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, IBM Resilient, Fortinet FortiSOAR, Swimlane and ThreatConnect Threat Intelligence Platform (TIP), whereas Splunk SOAR is most compared with Palo Alto Networks Cortex XSOAR, Cortex XSIAM, Torq, Swimlane and Cisco SecureX. See our ServiceNow Security Operations vs. Splunk SOAR report.
See our list of best Security Orchestration Automation and Response (SOAR) vendors.
We monitor all Security Orchestration Automation and Response (SOAR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
