ServiceNow Security Operations vs Splunk SOAR comparison

ServiceNow and Splunk are both solutions in the Security Orchestration Automation and Response (SOAR) category. ServiceNow is ranked #9 with an average rating of 8.8, while Splunk is ranked #1 with an average rating of 8.3. ServiceNow holds a 3.4% mindshare in SOAR, compared to Splunk’s 7.1% mindshare. Additionally, 95% of ServiceNow users are willing to recommend the solution, compared to 90% of Splunk users who would recommend it.

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Executive SummaryUpdated on Mar 29, 2026

ServiceNow Security Operations and Splunk SOAR compete in the cybersecurity domain, focusing on security orchestration and response needs. Splunk SOAR stands out due to its superior automation capabilities.

Features: ServiceNow Security Operations integrates seamlessly with IT and business workflows, emphasizes case management, and streamlines security operations for current ServiceNow users. Splunk SOAR excels in automation, offering a flexible response framework that suits complex security requirements. Its capabilities help minimize manual intervention and enhance response times.

Room for Improvement: ServiceNow could improve its automation features and provide more granular control over security tasks. Enhancing user interface intuitiveness and reducing reliance on its broader platform could make it more appealing to new users. Splunk SOAR might benefit from easier deployment options, reduced complexity for inexperienced users, and simplified integration processes for customized solutions.

Ease of Deployment and Customer Service: ServiceNow offers a structured, modular deployment approach, suiting organizations in its ecosystem, with dependable customer service. Splunk SOAR, while requiring more customization during deployment, is supported by thorough documentation and an engaged community, easing its setup complexity.

Pricing and ROI: ServiceNow usually commands a higher setup cost but justifies it with its broad integration capabilities. Splunk SOAR offers competitive pricing with a solid ROI, especially for businesses emphasizing automation, providing strong value for its cost.

To learn more, read our detailed ServiceNow Security Operations vs. Splunk SOAR Report (Updated: June 2026).

Buyer's Guide

ServiceNow Security Operations vs. Splunk SOAR

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Torq

Mindshare comparison

As of August 2026, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Torq is 3.6%, down from 5.7% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.4%, down from 3.6% compared to the previous year. The mindshare of Splunk SOAR is 7.1%, down from 7.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Orchestration Automation and Response (SOAR) Mindshare Distribution
Product	Mindshare (%)
Splunk SOAR	7.1%
Torq	3.6%
ServiceNow Security Operations	3.4%
Other	85.9%

Security Orchestration Automation and Response (SOAR)

Featured Reviews

AdityaDesai

Solutions Architect at ProArch

Automation has streamlined multi-tenant SOC workflows and improves alert handling efficiency

Although the reporting within Torq is not that great, we did ask for many features regarding reporting in Torq, but due to some platform constraints, they could not make the whole dataset available for us to be used in reporting. Except for that, we used some basic reporting. When I used Torq, it was indeed in the early stages of AI capabilities. Only a few customers were allowed to use it, and we were among them. It functioned well as long as we summarized the data properly. If you input garbage, you would get garbage out. Thus, we had to do significant fine-tuning regarding what data context we provided to the AI orchestrator to get meaningful results. In terms of Torq's unified platform approach to AI SOC automation and case management compared to managing multiple point solutions across my security stack, I find it case-centric. The unified view in case management is good since it provides clarity, although there are limitations regarding how many items in case management can be modified at once. Bulk operations are very limited, potentially due to their back-end database or data retrieval processes that can be improved. Regarding improvements for Torq, when we were onboarded, there were aspects we were uncertain about, such as the number of cases that could be generated, what data we could bring in, how many clients we could onboard, and similar concerns. Initially, we also lacked clarity about the number of playbooks or workflows we could build. Different triggers like system triggers, case-based triggers, and others can be employed without restrictions, but when it comes to on-demand and scheduled jobs, there is a limitation based on the subscription and pricing tier that notably caps the number of workflows we can create. No bulk editing across cases was one issue, along with limited filtering related to single grouping constraints. Additionally, the out-of-the-box case templates provided require substantial modifications before they become usable. There is also a feature in the cases for notes that cannot be searched. They are only visible through the UI, which is another area for improvement. The workflow and execution-based charges seem misleading as this was not discussed initially. I am not sure if new customers are made aware of this. It seems that workflows revolving around cases hinder functionality outside of case management, as we have many use cases needing on-demand triggers and schedules for functions like reporting or polling devices. Creating additional workflows to achieve basic functionalities raises costs significantly, which disadvantages customers. While they facilitate optimization and scaling, the support received tends to be very basic. Improvements can be made in that area as well.

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Suhel Khan

Senior Consultant (Siem Admin) at IBM

Precise incident handling has improved reporting and searching across complex security cases

I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show that the status is still in progress, which is currently in a beta version, would definitely help people to understand that the status has changed for the incident.

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Vikash Kushwaha

Full Stack Software Engineer at mindpathtech

Automated playbooks have transformed incident response and now protect critical services

The biggest advantage I see from my personal experience as an integrator with Splunk SOAR is that it integrates with most of the security features among the Defenders, Microsoft Defender, firewalls, CloudWatch, and AWS security agents, as well as EC2 machines, firewalls, EDR, IAM, email security, and antivirus. It automates the security process over phishing emails and any other brute force attacks. It helps quite a lot because if 100 phishing emails were sent to a domain, a developer can only reach one, two, or five, but for hundreds of others, it actually supports better automated playbooks and provides major security. Splunk SOAR introduced some new and innovative capabilities or approaches that transformed the way my SOC operates. Splunk SOAR provides playbooks for automatic security features, such as for firewalls, phishing mails, and utilizing Defenders or virtual tools. A playbook maintains its algorithms or processes, so if any kind of security issue arises, the playbook automatically runs and handles actions such as IP blocking or resolving brute force attacks, notifying the admin about suspicious users. After implementing Splunk SOAR, the training process for my SOC team to use playbooks takes a long time during the whole integration part, as it retrieves all credentials from us, whether for an EC2 machine or any antivirus. It takes about one to two months for the team to fully sustain and know the processes of the playbooks and security, particularly for three or four individuals in the cyber security or DevOps team. Splunk SOAR significantly reduces the time spent on monotonous security tasks. In banking, insurance, or healthcare, automated services for addressing phishing emails and security threats are common. Having a manual workforce of two or three individuals can only handle five or ten security threats while Splunk SOAR automates the entire process across apps and machines, making it easier and notifying the admin about the threats. If someone tries to breach, Splunk SOAR immediately processes incoming requests, validating them and blocking any unsecured requests, which reduces a lot of time and effort. With the help of the playbook viewer, I assess the visibility provided by Splunk SOAR as very positive, especially for security purposes. If someone is attacked by 100 users, it blocks all the users, while individual developers such as myself can only handle two or three at a time. The automated process of Splunk SOAR handles all the processes concurrently, making it a game-changing solution. It helps reduce mean time to resolve (MTTR). It takes around 10 to 20 minutes to resolve one incident through the whole process and notify the admin of the issue. If there are multiple incidents, calculating the time taken for each, it generally requires around 40 to 50 minutes to resolve five incidents.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."

"What I liked the most about Torq is the actual workflow builder, which is really great because they offer a lot of features and convenience features that are useful for any automation engineer."

"Once I started to use the system and I saw the potential, it changed all of our work in IT."

"Torq has exceeded expectations by delivering workflows in a timely and lower effort manner than XSOAR, and it meets all my needs while saving a ton of time and targeting $600,000 saved this year, which is a substantial amount of money."

"What I appreciate most about Torq is that it is an essential part of our system."

"Under one SOC tool in Torq, analysts get to know everything within the context of an alert or incident they are working on, and this ability to view the whole picture within Torq is one of the major breakthroughs and best offerings of Torq."

"Torq's unified platform approach to AI, SOAR, automation, and case management is superior compared to my experience managing multiple point solutions."

"If I review about 100 vendors that I might work with, Torq is definitely in the top five that gave me personally investment back, just because every bit of effort I put into Torq eventually became a workflow that gave it back to me."

More Torq pros

"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."

"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."

"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."

"It's stable."

"The SOAR module of ServiceNow Security Operations is the most valuable feature"

"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."

"The solution is available over the cloud and is easy to manage."

"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."

More ServiceNow Security Operations pros

"The best feature is the integration and the custom Python code that we can write. Splunk SOAR provides us with both of these capabilities, allowing us to integrate different security solutions with Splunk SOAR and take remediation actions directly on those security tools."

"Technical support is helpful."

"It has definitely saved a decent amount of time for our analysts so they can focus on other tasks."

"When you design a playbook, you can integrate multiple log sources and define rules... After that, the platform automatically compiles all these activities and, based on the results, the analyst only has to indicate whether the result is a true or false positive. That reduces the time and effort involved."

"The most valuable features are the Splunk SOAR apps and playbooks."

"The most valuable feature of Splunk SOAR that stands out is it has a great SOAR, the automation and orchestration module is highly mature, and a lot of use cases are on user entity and behavioral analytics (UEBA), which is artificial intelligence and machine learning-based (AIML)."

"The most valuable feature is the risk-based access control."

"Since deploying Splunk SOAR, there has been a notable reduction in time spent on monotonous security tasks, which I estimate to be around 95%, enabling my team to focus on more strategic initiatives."

More Splunk SOAR pros

Cons

"The workflow and execution-based charges seem misleading as this was not discussed initially, and creating additional workflows to achieve basic functionalities raises costs significantly, which disadvantages customers."

"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."

"We have MCP that we are working with our cloud security platform, and we wanted to connect this MCP to the case management."

"If Torq could enhance its AI features, it would benefit customers significantly by making the platform even more user-friendly."

"Even now, we have workflows that are in production that use AI steps and I get different results, making it unusable to some degree."

"Torq does extensive marketing saying that SOAR is dead and markets itself as an all-in-one solution, but this is not actually true."

"Torq can probably use more ML and look at what can be closed and what cannot be closed in terms of data classification."

"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."

More Torq cons

"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."

"There is room for improvement in terms of developer support and documentation."

"Report generation within ServiceNow can take some time."

"We'd like customization to be easier in terms of the UI and using the dashboards."

"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."

"You can't connect to anything. It doesn't interact with things very well."

"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."

"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."

More ServiceNow Security Operations cons

"The UI can be more customizable for the clients."

"Various aspects of the playbook development process itself can be optimized."

"While support is available, the resources around Splunk SOAR are more homegrown by other users, and discovering different troubleshooting methods is harder to do with Splunk SOAR than with Enterprise Security or other Splunk services."

"There are areas in Splunk SOAR that have room for improvement. To make Splunk SOAR a better solution, there could be better built-in debugging tools, smarter playbook suggestions, and enhanced lifecycle management."

"It would be ideal if we could automate processes even more."

"Portability is one thing that is currently lacking. The open-source product that I evaluated had portability. It would require a lot of development effort, but it will save the cost of rewriting all the playbooks."

"The dashboard could be improved and some other features. SOAR should integrate network capabilities, allowing us to also monitor the WLAN network. Splunk is also expensive and difficult for beginners to learn. It's hard for a new user to figure out how to visualize old threat data. It took two to three months to learn with hands-on experience how to use the dashboard, visualize events, and analyze threats."

"I have found a challenge in my three months with Splunk SOAR in that it is quite a heavy tool to maintain."

More Splunk SOAR cons

Pricing and Cost Advice

Information not available

"This product is a good value for the money."

"The product is more expensive than other solutions."

"It is an expensive product."

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."

"Compared to competitor tools, ServiceNow Security Operations is more affordable"

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."

"It's very overpriced because it is based on the number of users. There is no bulk licensing."

"The tool is not cheap."

"Splunk SOAR is more expensive compared to other options for SOAR."

"The licensing cost is reasonable."

"I don't know the exact price, but for my region, it is very expensive."

"Splunk is a fast enterprise tool, but it costs too much. At the same time, it's worth what we pay, in my opinion. We can efficiently perform all the functions and tie together the data. It's the perfect tool for our needs."

"The cost is high and the licensing is on an annual basis."

"Splunk SOAR is moderately priced, neither cheap nor overly expensive."

More Splunk SOAR pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Construction Company

10%

Outsourcing Company

10%

Comms Service Provider

10%

Financial Services Firm

14%

Manufacturing Company

13%

Comms Service Provider

Healthcare Company

Financial Services Firm

12%

Manufacturing Company

Construction Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	5
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	17

By reviewers
Company Size	Count
Small Business	18
Midsize Enterprise	10
Large Enterprise	45

Questions from the Community

What needs improvement with Torq?

The only thing is more out-of-the-box integrations. Torq already has a lot of supported integrations and adding new o...

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What is your primary use case for Torq?

For Torq, first of all, it's a hyperautomation and AI assistant usage. Our EDR SentinelOne is integrated in Torq and ...

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What advice do you have for others considering Torq?

I think I have told everything about Torq that I can share at this stage, but I am still in the process of learning t...

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What is your experience regarding pricing and costs for ServiceNow Security Operations?

In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not ...

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What needs improvement with ServiceNow Security Operations?

I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have...

See all answers

What advice do you have for others considering ServiceNow Security Operations?

For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spe...

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What is your experience regarding pricing and costs for Splunk Phantom?

For pricing, I would rate Splunk SOAR a seven where one is high price and ten is low price.

See all answers

What needs improvement with Splunk Phantom?

When it comes to Splunk SOAR, in terms of improvement, I feel there should be some pre-deployed solutions available. ...

See all answers

What is your primary use case for Splunk Phantom?

I started working with Splunk SOAR four years ago. I provide Splunk SOAR solutions to our customers as an MSSP. We wo...

See all answers

Comparisons

Tines vs Torq

Compared 25% of the time

Blink Ops vs Torq

Compared 13% of the time

Palo Alto Networks Cortex XSOAR vs Torq

Compared 10% of the time

Swimlane vs Torq

Compared 7% of the time

Dropzone AI vs Torq

Compared 7% of the time

More Torq Competitors

Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations

Compared 11% of the time

NetWitness NDR vs ServiceNow Security Operations

Compared 8% of the time

CRITICALSTART vs ServiceNow Security Operations

Compared 7% of the time

VMware Carbon Black Cloud vs ServiceNow Security Operations

Compared 5% of the time

D3 Security vs ServiceNow Security Operations

Compared 4% of the time

More ServiceNow Security Operations Competitors

Palo Alto Networks Cortex XSOAR vs Splunk SOAR

Compared 11% of the time

Tines vs Splunk SOAR

Compared 8% of the time

Fortinet FortiSOAR vs Splunk SOAR

Compared 8% of the time

Google Security Operations vs Splunk SOAR

Compared 7% of the time

VMware Carbon Black Cloud vs Splunk SOAR

Compared 5% of the time

More Splunk SOAR Competitors

Product Reports

Buyer's Guide

Torq

July 2026

Download Torq product report

Buyer's Guide

ServiceNow Security Operations

July 2026

Download ServiceNow Security Operations product report

Buyer's Guide

Splunk SOAR

July 2026

Download Splunk SOAR product report

Also Known As

No data available

Phantom

Overview

Torq is the enterprise AI SOC solution that effectively combines adaptive insights and automation to handle critical threats efficiently. It manages threat lifecycles, swiftly moving from triage to response, ensuring effective risk management.

Torq is designed to streamline security operations by aggregating telemetry across your security stack. It investigates significant risks and manages threats from triage to containment and remediation. This AI-driven tool enhances the capabilities of your SecOps team, allowing them to achieve more impactful results without introducing complicated processes.

What are the key features of Torq?

Adaptive Agentic Insights: Provides real-time threat intelligence tailored to specific security challenges.
Automation: Automates responses to security incidents, minimizing manual intervention requirements.
Threat Lifecycle Management: Comprehensive handling of threats from detection to remediation.
Telemetry Aggregation: Integrates data across platforms for a unified security overview.

Why consider Torq based on reviews?

Efficiency: Users notice significant reductions in time spent managing threats.
Risk Reduction: Enhanced ability to identify and address critical threats promptly.
Resource Optimization: Allows teams to allocate effort to other critical tasks by reducing manual security operations.
Scalability: Adaptable to meet the demands of growing or changing infrastructures.

In industries like finance and healthcare, Torq shows effectiveness by adapting to specific risk scenarios often encountered in these fields. Its integration with existing infrastructures makes it a valuable asset for maintaining stringent security standards, essential for protecting critical data and operations in diverse high-stakes environments.

Torq

ServiceNow Security Operations enhances vulnerability management with integrations, automation, and a user-friendly interface. It supports security incident management, governance risk, and cloud availability, reducing infrastructure needs.

ServiceNow Security Operations integrates with tools such as Qualys, Tenable, Splunk, and Microsoft Defender, streamlining the management of security incidents and threat intelligence. The platform automates processes like false positive marking and vulnerability remediation, facilitating efficient operations. It provides a customizable interface that unifies the security view, enabling organizations to enhance governance risk and compliance. With its cloud availability, it reduces the need for extensive infrastructure, supporting both cloud and hybrid environments. However, challenges like slow report generation, integration difficulties, and complex customization remain, alongside desires for improved AI capabilities, intuitive interfaces, and better documentation. Pricing, customer awareness, and dashboard configurations are areas needing attention.

What are the key features of ServiceNow Security Operations?

Tool Integration: Seamlessly integrates with Qualys, Tenable, Splunk, enhancing vulnerability and incident management.
Automation: Automates tasks such as false positive marking and vulnerability remediation for efficient operations.
Customizable Interface: Offers a user-friendly, customizable interface for unified security management.
Cloud Availability: Deployable in both cloud and hybrid environments, reducing infrastructure needs.
SOAR Module: Supports streamlined operations with agile implementation.

What benefits or ROI should users look for?

Efficient Vulnerability Management: Seamless integration and automation lead to efficient threat handling.
Operational Cost Reduction: Cloud deployment reduces infrastructure investment.
Enhanced Security Governance: Unified view facilitates better governance risk and compliance.
Streamlined Incident Response: Automation and integration improve security incident management.
Agility in Implementation: The SOAR module enables quick organizational adaptability.

In sectors requiring robust security defenses, such as finance and healthcare, ServiceNow Security Operations is implemented to manage security incidents, vulnerability assessments, and threat intelligence. The platform's integration with tools like Microsoft Defender allows for efficient data exchange and automated incident response, assisting companies in resolving issues such as phishing incidents, IP address whitelisting, and vulnerability management, enhancing their cybersecurity measures.

ServiceNow

Splunk SOAR focuses on automating security operations with seamless third-party integrations and customizable workflows, enhancing incident response and threat management.

Splunk SOAR offers robust playbook automation and powerful API connectivity, allowing organizations to streamline workflows and integrate extensively with tools like Salesforce and ServiceNow. With its capabilities in real-time data visualization and automated threat responses, it significantly enhances security and reduces manual efforts. Users appreciate the ease of creating playbooks, which reduces mean time to detect and resolve. However, attention to its integration challenges with Microsoft products, the need for more playbooks, and improved customization tools is necessary. Enhancements in the development process, visibility, scalability, and case management options are also beneficial. Improving documentation and training resources would add more depth and accessibility.

What are the top features of Splunk SOAR?

Third-party integrations: Supports extensive integration with tools like Salesforce and ServiceNow.
Playbook automation: Facilitates easy creation and management of automated workflows.
Customizable workflows: Offers Python-based customization for tailored security operations.
API connectivity: Powerful API support for seamless tool consolidation and streamlined workflows.
Data visualization: Provides real-time data visualization for enhanced situational awareness.

What benefits or ROI users should consider?

Operational efficiency: Reduces mean time to detect and resolve incidents through automation.
Manual effort reduction: Automates threat responses, minimizing manual workload in security operations.
Enhanced security: Offers end-to-end visibility and automated threat mitigation processes.
Time savings: Optimizes processes and improves response efficiency in cybersecurity operations.

Organizations implement Splunk SOAR in industries to automate tasks in Security Operation Centers, addressing incidents such as phishing, brute force, and ransomware. It integrates with third-party applications for threat intelligence enrichment, commonly deployed both on-premise and cloud, enhancing cybersecurity efforts.

Splunk

Sample Customers

Information Not Available

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

Recorded Future, Blackstone

Buyer's Guide

ServiceNow Security Operations vs. Splunk SOAR

June 2026

Free Report: ServiceNow Security Operations vs. Splunk SOAR

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