ServiceNow Security Operations vs Splunk SOAR comparison

ServiceNow and Splunk are both solutions in the Security Orchestration Automation and Response (SOAR) category. ServiceNow is ranked #9 with an average rating of 8.2, while Splunk is ranked #2 with an average rating of 8.2. ServiceNow holds a 3.6% mindshare in SOAR, compared to Splunk’s 8.0% mindshare. Additionally, 95% of ServiceNow users are willing to recommend the solution, compared to 88% of Splunk users who would recommend it.

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Executive SummaryUpdated on Dec 28, 2025

ServiceNow Security Operations and Splunk SOAR are both competitors in the cybersecurity arena, focusing on automation and orchestration capabilities. ServiceNow has a notable edge in integration capabilities, especially with its own ecosystem. In contrast, Splunk SOAR stands out for its flexibility and robust automation features.

Features: ServiceNow Security Operations excels in integrating with its IT ecosystem, providing comprehensive incident response, efficient threat intelligence, and robust vulnerability management. Splunk SOAR is recognized for its powerful automation abilities, custom workflow designs, and extensive security playbook library.

Room for Improvement: ServiceNow Security Operations could enhance its standalone integration with non-ServiceNow platforms, optimize user experience beyond its ecosystem, and advance automation capabilities. Splunk SOAR can improve by simplifying its initial setup, enhancing integration ease with non-Splunk tools, and expanding pre-built playbooks to further minimize customization needs.

Ease of Deployment and Customer Service: ServiceNow Security Operations offers straightforward deployment within ServiceNow environments and has comprehensive onboarding support. Splunk SOAR presents a flexible deployment model, supported by detailed documentation, though it may demand more initial setup effort due to customization potential.

Pricing and ROI: ServiceNow Security Operations pricing reflects its strong integration capabilities, providing excellent ROI when paired with ServiceNow infrastructure. Splunk SOAR may involve higher initial costs but delivers significant ROI through its extensive automation features and flexibility.

To learn more, read our detailed ServiceNow Security Operations vs. Splunk SOAR Report (Updated: March 2026).

Buyer's Guide

ServiceNow Security Operations vs. Splunk SOAR

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Torq

Mindshare comparison

As of March 2026, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Torq is 4.2%, down from 5.1% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.6%, down from 3.8% compared to the previous year. The mindshare of Splunk SOAR is 8.0%, up from 7.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Orchestration Automation and Response (SOAR) Mindshare Distribution
Product	Mindshare (%)
Splunk SOAR	8.0%
Torq	4.2%
ServiceNow Security Operations	3.6%
Other	84.2%

Security Orchestration Automation and Response (SOAR)

Featured Reviews

Nimrod Vardi

Global IT Director at OpenWeb

Automation workflows have transformed our IT, enabling secure just-in-time access control

We work with them quite often, so we have a direct line regarding areas in Torq that have room for improvement. If we have a feature request, we can request it. I do not have anything in mind at the moment. We were a design partner for a short while, so we feel that they listen and that users of the system have an impact on the way the system is designed for the better. They have a new community, which is something that I personally suggested years ago. There are many people like me in different places and they might have already built the workflow that I need. Having the option to share workflows or to jump on a thread and say I have this need, did anyone ever build a workflow for it, is amazing. Someone would jump in and say yes, sure, here, take this workflow. I think this is an amazing thing and I really hope that the community will come alive because I think this is really powerful. This is something that I already suggested and it did happen eventually, and I am quite happy with it. I do not have any specific feature in mind that I have a need for at the moment.

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Shadab Hussain

Freelancer at a media company with 1,001-5,000 employees

Gaining unified control over vulnerabilities has improved governance but pricing and support need work

The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.

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Shiboo Suren

Manager cybersecurity at Hexion Inc.

Automates threat response and reduces investigation time but needs better threat intelligence integration

One thing that we would like to see with Splunk SOAR is the expandability to the threat intelligence feed. Currently, we have limited ingestion to the threat intelligence feed for the correlation purpose. We would like to see it being integrated, with license cost or without license cost, to leading threat intelligence sources such as Recorded Future, Feedly, or Flare. That is something we would appreciate having integrated. The second thing on the improvement side is about exposed credential-related information. If we start ingesting those data to Splunk SOAR or SIEM with some sort of integration with threat intelligence feed, that will also improve our detection and prediction method or help us with the investigation.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Once I started to use the system and I saw the potential, it changed all of our work in IT."

"Any request that comes in, regardless of how complex it is, I can accomplish it with Torq."

"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."

"What I appreciate most about Torq is that it is an essential part of our system."

"Torq's unified platform approach to AI, SOAR, automation, and case management is superior compared to my experience managing multiple point solutions."

"Since we started working with Torq, I am handling much fewer alerts, it is becoming really easy for me to handle an alert, I have all the information that I need, I do not need to connect to different vendors to receive this information, and the main thing I got from Torq is time, which now helps me to build another automated system and learn."

"If I review about 100 vendors that I might work with, Torq is definitely in the top five that gave me personally investment back, just because every bit of effort I put into Torq eventually became a workflow that gave it back to me."

"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."

"It streamlines processes; it collects data, takes that data and turns it into information, and allows you to manage through dashboards and work lists, improving every facet of the overall process."

"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."

"The ServiceNow platform provides tremendous value to organizations that not only want to implement SecOps, but when integrated with IT Service Management, IT Operations Management, Software Asset Management, Governance Risk and Compliance, and into their overall strategy for digital and business transformation."

"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."

"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."

"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."

"It has helped optimize security costs by consolidating multiple tools into one platform."

More ServiceNow Security Operations pros

"We are not a 24/7 SOC, so the most valuable feature of Splunk SOAR is the auto-response to threats when we are not in the office and the notifications that it sends to the on-call engineer."

"SOAR allows custom code to be written and integrates with various technologies through pre-built apps like Windows Remote Management or custom apps we can build ourselves like a secret retrieval app from our vault."

"The customization continues to be excellent."

"Splunk SOAR's extensive library of pre-built integrations allows it to connect with a vast array of popular security and IT applications, streamlining workflows across our existing security stack."

"The tool's most valuable feature is its searchability and ease of action on the logs. I can easily search within the logs and take action on them, and I can trace them back to my environment because the way the logs are written is very helpful for us."

"The most valuable feature is the risk-based access control."

"It's pretty easy when it comes to setting up assets. If you want to fetch emails or call a REST API, you can set up an asset and grab that information."

More Splunk SOAR pros

Cons

"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."

"The initial deployment of Torq was not easy."

"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."

"Regarding the pricing of Torq, I would say it is expensive."

"We have MCP that we are working with our cloud security platform, and we wanted to connect this MCP to the case management."

"The initial deployment of Torq was not easy."

"Even now, we have workflows that are in production that use AI steps and I get different results, making it unusable to some degree."

"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."

"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."

"There is room for improvement in terms of developer support and documentation."

"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."

"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting."

"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."

"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."

More ServiceNow Security Operations cons

"In the beginning, we couldn't find any specific documents for every function. It wasn't easy to navigate to what we needed."

"Splunk SOAR has room to improve its offering for small-sized customers. The price is not fair for smaller-sized customers."

"The solution is a bit more expensive than other offerings."

"The solution must provide more AIOps to improve predictability."

"I see room for improvement in Splunk SOAR regarding the learning curve, specifically breaking it down, as the Python side requires some technical knowledge."

"There is a lot of room for improvement with the UI."

"Splunk's support for integration is subpar and has room for improvement."

"The scalability could be better."

More Splunk SOAR cons

Pricing and Cost Advice

Information not available

"It is an expensive product."

"This product is a good value for the money."

"The product is more expensive than other solutions."

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."

"Compared to competitor tools, ServiceNow Security Operations is more affordable"

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."

"The licensing cost is reasonable."

"Splunk is a fast enterprise tool, but it costs too much. At the same time, it's worth what we pay, in my opinion. We can efficiently perform all the functions and tie together the data. It's the perfect tool for our needs."

"We renewed it this year. This year was the first time there was a dramatic increase in the price. It was kind of non-negotiable. It was just a high increase. We had internal communications, and it was definitely a surprise to us. In a short time frame, we renewed it this year. Prices are going up everywhere, but they are not always justifiable, at least not to our eyes. The pricing this year was definitely a big shock."

"Splunk SOAR is more expensive compared to other options for SOAR."

"In my opinion, the price is high, but if you want good products, you have to be willing to pay for them."

"The cost is high and the licensing is on an annual basis."

"The tool is not cheap."

"When we first purchased our Splunk SOAR license, it was based on an event-count model. It was based on the number of events. I had strong opinions at the time that automation should not be stifled by the amount of automation you can accomplish, so the previous structure was not as beneficial for us. Later that year, we got told or saw at a conference that they announced user-based pricing. We are now in a renewal period, so we migrated to a user-based license model, which is more appropriate for us so that we no longer have to worry about stifling our automation based on the quantity."

More Splunk SOAR pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Manufacturing Company

Comms Service Provider

Healthcare Company

Financial Services Firm

15%

Manufacturing Company

14%

Government

Computer Software Company

Financial Services Firm

11%

Manufacturing Company

11%

Computer Software Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Midsize Enterprise	3
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	16

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	8
Large Enterprise	36

Questions from the Community

What needs improvement with Torq?

We do not utilize the AI features that much. When it comes to general AI features of Torq, we are just slowly startin...

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What is your primary use case for Torq?

Torq markets itself as a security tool, and we do use them for security, but not in the traditional sense they market...

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What advice do you have for others considering Torq?

I would rate Torq an eight overall. I feel that Torq is as good as the effort you put into it. The limitations are ve...

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What is your experience regarding pricing and costs for ServiceNow Security Operations?

It is relatively expensive but manageable.

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What needs improvement with ServiceNow Security Operations?

ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data agg...

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What advice do you have for others considering ServiceNow Security Operations?

Initially, acquire basic knowledge about the system and understand how ServiceNow Security Operations operates with o...

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What is your experience regarding pricing and costs for Splunk Phantom?

I am familiar with the pricing aspect, setup cost, and licensing cost of Splunk SOAR, and it is pretty much similar t...

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What needs improvement with Splunk Phantom?

While I appreciate Splunk SOAR, there are areas for improvement, notably regarding the CI/CD pipeline for playbook li...

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What is your primary use case for Splunk Phantom?

I have been working with Splunk SOAR for about two years now, and it started out of necessity as my team was primaril...

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Comparisons

Tines vs Torq

Compared 36% of the time

Blink Ops vs Torq

Compared 13% of the time

Palo Alto Networks Cortex XSOAR vs Torq

Compared 9% of the time

Swimlane vs Torq

Compared 7% of the time

Simbian AI Agents vs Torq

Compared 5% of the time

More Torq Competitors

Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations

Compared 12% of the time

Tines vs ServiceNow Security Operations

Compared 5% of the time

NetWitness NDR vs ServiceNow Security Operations

Compared 5% of the time

CRITICALSTART vs ServiceNow Security Operations

Compared 5% of the time

Microsoft Sentinel vs ServiceNow Security Operations

Compared 5% of the time

More ServiceNow Security Operations Competitors

Palo Alto Networks Cortex XSOAR vs Splunk SOAR

Compared 14% of the time

Fortinet FortiSOAR vs Splunk SOAR

Compared 11% of the time

Tines vs Splunk SOAR

Compared 9% of the time

Google Security Operations vs Splunk SOAR

Compared 5% of the time

VMware Carbon Black Cloud vs Splunk SOAR

Compared 4% of the time

More Splunk SOAR Competitors

Product Reports

Buyer's Guide

Torq

February 2026

Download Torq product report

Buyer's Guide

ServiceNow Security Operations

February 2026

Download ServiceNow Security Operations product report

Buyer's Guide

Splunk SOAR

February 2026

Download Splunk SOAR product report

Also Known As

No data available

Phantom

Overview

Torq is the enterprise AI SOC solution that effectively combines adaptive insights and automation to handle critical threats efficiently. It manages threat lifecycles, swiftly moving from triage to response, ensuring effective risk management.

Torq is designed to streamline security operations by aggregating telemetry across your security stack. It investigates significant risks and manages threats from triage to containment and remediation. This AI-driven tool enhances the capabilities of your SecOps team, allowing them to achieve more impactful results without introducing complicated processes.

What are the key features of Torq?

Adaptive Agentic Insights: Provides real-time threat intelligence tailored to specific security challenges.
Automation: Automates responses to security incidents, minimizing manual intervention requirements.
Threat Lifecycle Management: Comprehensive handling of threats from detection to remediation.
Telemetry Aggregation: Integrates data across platforms for a unified security overview.

Why consider Torq based on reviews?

Efficiency: Users notice significant reductions in time spent managing threats.
Risk Reduction: Enhanced ability to identify and address critical threats promptly.
Resource Optimization: Allows teams to allocate effort to other critical tasks by reducing manual security operations.
Scalability: Adaptable to meet the demands of growing or changing infrastructures.

In industries like finance and healthcare, Torq shows effectiveness by adapting to specific risk scenarios often encountered in these fields. Its integration with existing infrastructures makes it a valuable asset for maintaining stringent security standards, essential for protecting critical data and operations in diverse high-stakes environments.

Torq

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.

ServiceNow

Splunk SOAR offers features like automation and orchestration of manual tasks, speeding up work, detection and response to advanced and emerging threats.

Go from overwhelmed to in-control

Automate manual tasks. Address every alert, every day. Establish repeatable procedures that allow security analysts to stop being reactive and focus on mission-critical objectives to protect your business.

Force multiply your team

Orchestrate and automate repetitive tasks, investigation and response to increase efficiency and productivity, and do more with the people you already have. Make a team of three feel like a team of 10.

From 30 minutes to 30 seconds

Work faster with Splunk SOAR. Respond to threats in seconds. Lower your mean time to respond (MTTR) by automating security tasks and workflows across all of your security tools.

End-to-end security operations made easy

Take advantage of Splunk Enterprise Security and Splunk SOAR joining forces to provide a seamless and intuitive SecOps platform to prevent, detect and respond to advanced and emerging threats.

Splunk

Sample Customers

Information Not Available

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

Recorded Future, Blackstone

Buyer's Guide

ServiceNow Security Operations vs. Splunk SOAR

March 2026

Free Report: ServiceNow Security Operations vs. Splunk SOAR

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