ServiceNow Security Operations and Microsoft Sentinel are competitors in the cybersecurity category. Microsoft Sentinel holds an advantage in advanced threat analysis and comprehensive features. On the other hand, ServiceNow is strong in pricing and support, presenting a better choice for budget-conscious users.
Features: ServiceNow Security Operations offers valuable features including workflow automation, extensive integration with IT tools, and enhanced operational efficiency through its SOAR module. Microsoft Sentinel showcases its cloud-native architecture, robust threat intelligence with a single pane of glass for security incidents, and seamless integration with Microsoft products, offering wide threat visibility and analysis capabilities.
Room for Improvement: ServiceNow could improve by expanding its threat detection capabilities and addressing the initial setup complexity. It could also enhance the user interface for better user experience. Microsoft Sentinel can enhance by simplifying the setup for non-Microsoft environments, better managing false positives, and providing more comprehensive support for non-native integrations.
Ease of Deployment and Customer Service: ServiceNow Security Operations is known for its customizable platform and smooth deployment with responsive support. Microsoft Sentinel is cloud-based, allowing easy scalability but often requires additional expertise to fully leverage its capabilities. It benefits from a broad support network provided by Microsoft.
Pricing and ROI: ServiceNow Security Operations typically involves higher upfront costs focused on long-term ROI from operational efficiencies. Microsoft Sentinel offers a flexible consumption-based pricing model that can enhance ROI via scalable usage, aligning with cloud economics to adjust costs based on actual usage patterns.
| Product | Market Share (%) |
|---|---|
| Microsoft Sentinel | 15.0% |
| ServiceNow Security Operations | 3.5% |
| Other | 81.5% |
| Company Size | Count |
|---|---|
| Small Business | 37 |
| Midsize Enterprise | 20 |
| Large Enterprise | 41 |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 2 |
| Large Enterprise | 15 |
Microsoft Sentinel is a scalable, cloud-native, security information event management (SIEM) and security orchestration automated response (SOAR) solution that lets you see and stop threats before they cause harm. Microsoft Sentinel delivers intelligent security analytics and threat intelligence across the enterprise, providing a single solution for alert detection, threat visibility, proactive hunting, and threat response. Eliminate security infrastructure setup and maintenance, and elastically scale to meet your security needs—while reducing IT costs. With Microsoft Sentinel, you can:
- Collect data at cloud scale—across all users, devices, applications, and infrastructure, both on-premises and in multiple clouds
- Detect previously uncovered threats and minimize false positives using analytics and unparalleled threat intelligence from Microsoft
- Investigate threats with AI and hunt suspicious activities at scale, tapping into decades of cybersecurity work at Microsoft
- Respond to incidents rapidly with built-in orchestration and automation of common tasks
To learn more about our solution, ask questions, and share feedback, join our Microsoft Security, Compliance and Identity Community.
ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.
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