Microsoft Sentinel vs ServiceNow Security Operations comparison

Microsoft Sentinel vs. ServiceNow Security Operations

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Sentinel

Ranking in Security Orchestration Automation and Response (SOAR)

1st

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Security Information and Event Management (SIEM) (3rd), Microsoft Security Suite (6th), AI-Powered Cybersecurity Platforms (5th)

ServiceNow Security Operations

Ranking in Security Orchestration Automation and Response (SOAR)

8th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Security Incident Response (2nd), Risk-Based Vulnerability Management (10th)

Mindshare comparison

As of May 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Microsoft Sentinel is 18.8%, down from 20.3% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.9%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Orchestration Automation and Response (SOAR)

Featured Reviews

KrishnanKartik

Cyber Security Consultant at Inspira Enterprise

Every rule enriched at triggering stage, easing the job of SOC analyst

It's a Big Data security analytics platform. Among the unique features is the fact that it has built-in UEBA and analytical capabilities. It allows you to use the out-of-the-box machine learning and AI capabilities, but it also allows you to bring your own AI/ML, by bringing in your own IPs and allowing the platform to accept them and run that on top of it. In addition, the SOAR component is a pay-per-use model. Compared to any other product, where customization is not available, you can fine-tune the SOAR and you'll be charged only when your playbooks are triggered. That is the beauty of the solution because the SOAR is the costliest component in the market today. Other vendors charge heavily for the SOAR, but with Sentinel it is upside-down: the SOAR is the lowest-hanging fruit. It's the least costly and it delivers more value to the customer. The SOAR engine also uniquely helps us to automate most of the incidents with automated enrichment and that cuts out the L1 analyst work. And combining M365 with Sentinel, if you want to call it integration, takes just a few clicks: "next, next finish." If it is all M365-native, it is a maximum of three or four steps and you'll be able to ingest all the logs into Sentinel. That is true even with AWS or GCP because most of the connectors are already available out-of-the-box. You just click, put in your subscription details, include your IAM, and you are finished. Within five to six steps, you can integrate AWS workloads and the logs can be ingested into Sentinel. When it comes to a third party specifically, such as log sources in a data center or on-premises, we need a log collector so that the logs can be forwarded to the Sentinel platform. And when it comes to servers or something where there is an agent for Windows or Linux, the agent can collect the logs and ship them to the Sentinel platform. I don't see any difficulties in integrating any of the log sources, even to the extent of collecting IoT log sources. Microsoft Defender for Cloud has multiple components such as Defender for Servers, Defender for PaaS, and Defender for databases. For customers in Azure, there are a lot of use cases specific to protecting workloads and PaaS and SaaS in Azure and beyond Azure, if a customer also has on-premises locations. There is EDR for Windows and Linux servers, and it even protects different kinds of containers. With Defender for Cloud, all these sources can be seamlessly integrated and you can then track the security incidents in Microsoft's XDR platform. That means you have one more workspace, under Azure, not Defender for Cloud, where you can see the security incidents. In addition, it can be integrated with Sentinel for EDR deep-dive analytics. It can also protect workloads in AWS. We have customers for whom we are protecting their AWS workloads. Even EKS, Elastic Kubernetes Service, on AWS can be integrated, as can the GKE (Google Kubernetes Engine). And with Defender for Cloud, security alert ingestion is free

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KishoreKumar4

Senior QE Lead at Cognizant

A low-cost and open-source tool for incident and change management

If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The AI and ML of Azure Sentinel are valuable. We can use machine learning models at the tenant level and within Office 365 and Microsoft stack. We don't need to depend upon any other connectors. It automatically provisions the native Microsoft products."

"The product can integrate with any device."

"Sentinel pricing is good"

"Sentinel enables us to ingest data from our entire ecosystem. In addition to integrating our Cisco ASA Firewall logs, we get our Palo Alto proxy logs and some on-premises data coming from our hardware devices... That is very important and is one way Sentinel is playing a wider role in our environment."

"The native integration of the Microsoft security solution has been essential because it helps reduce some false positives, especially with some of the impossible travel rules that may be configured in Microsoft 365. For some organizations, that might be benign because they're using VPNs, etc."

"We have seen at least a 60% increase in efficiency with Microsoft Sentinel and the ability to reduce the MTTD down to under five minutes and MTTR down to under fifteen."

"While Microsoft Sentinel provides a log of security events, its true power lies in its integration with Microsoft Defender."

"The solution has features that helped improve the security posture of our clients. It provides the ability to correlate a large variety of log sources very cost-effectively, especially for Microsoft sources."

More Microsoft Sentinel pros

"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."

"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."

"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."

"The SOAR module of ServiceNow Security Operations is the most valuable feature"

"It's stable."

"It has helped optimize security costs by consolidating multiple tools into one platform."

"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."

"The solution is available over the cloud and is easy to manage."

More ServiceNow Security Operations pros

Cons

"Some of the data connectors are outdated, at least the ones that utilize Linux machines for log forwarding. I believe that Microsoft is already working on improving this."

"From a client perspective, they'd like to see more cost savings."

"They're giving us the queries so we can plug them right into Sentinel. They need to have a streamlined process for updating them in the tool and knowing when things are updated and knowing when there are new detections available from Microsoft."

"I would like to see more AI used in processes."

"As of now, there have been only benefits. However, I am curious about potential AI integration and whether it will be affordable for us because all the compliance costs are rising with all the new features."

"It has been a challenge with Azure Sentinel to onboard the Syslog server from FortiGate. Azure Sentinel can work better on that shift between the Syslog server and a firewall."

"Their support can be challenging at times, particularly around unique experiences or circumstances with Microsoft Sentinel."

"If you're looking to use canned queries, the interface could be a little more straightforward. It's not immediately intuitive regarding how you use it. You have to take a canned query and paste it into an operational box and then you hit a button... They could improve the ease of deploying these queries."

More Microsoft Sentinel cons

"The threat intelligence module needs a better dashboard."

"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."

"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."

"Report generation within ServiceNow can take some time."

"It's very slow. When you click a button or update a field, it takes forever to actually react."

"The product is called SecOps, but it is not security operations in terms of SIEM solutions."

"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."

"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."

More ServiceNow Security Operations cons

Pricing and Cost Advice

"We must have saved some money with this product. It is a cloud-native product, and the ingestion is per GB. Every GB costs a certain amount of money. That is how the license of Microsoft Sentinel works."

"Microsoft is costlier. Some organizations may not be able to afford the cost of Sentinel orchestration and the Log Analytics workspace. The transaction hosting cost is also a little bit on the high side, compared to AWS and GCP."

"Sentinel is a pay-as-you-go solution. To use it, you need a Log Analytics workspace. This is where the logs are stored and the cost of Log Analytics is based on gigabytes... On top of that, there is the cost of Sentinel, which is about €2 per gigabyte. If a customer has an M365 E5 license, the logs that come from Microsoft Defender are free."

"Pricing is pay-as-you-go with Sentinel, which is good because it all depends on the number of users and the number of devices to which you connect."

"Sentinel is a bit expensive. If you can figure a way of configuring it to meet your needs, then you can find a way around the cost."

"Good monthly operational cost model for the detection and response outcomes delivered, M365 logs don't count toward the limits which is a good benefit."

"The solution is expensive and there is a daily usage fee."

"Sentinel's pricing is on the higher side, but you can get a discount if you can predict your usage. You have to pay ingestion and storage fees. There are also fees for Logic Apps and particular features. It seems heavily focused on microtransactions, but they may be slightly optional. By contrast, Splunk requires no additional fee for their equivalent of Logic. You have a little more flexibility, but Sentinel's costs add up."

More Microsoft Sentinel pricing and cost advice

"This product is a good value for the money."

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."

"It is an expensive product."

"Compared to competitor tools, ServiceNow Security Operations is more affordable"

"The product is more expensive than other solutions."

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."

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849,686 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

11%

Manufacturing Company

Government

Financial Services Firm

20%

Manufacturing Company

11%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Is there a common threat intelligence tool that aggregates multiple threat intelligence sources?

Yes, Azure Sentinel is a SIEM on the Cloud. Multiple data sources can be uploaded and analyzed with Azure Sentinel and its Threat Hunting functionality with AI available as templates or customized ...

What is a better choice, Splunk or Azure Sentinel?

It would really depend on (1) which logs you need to ingest and (2) what are your use cases Splunk is easy for ingestion of anything, but the charge per GB/Day Indexed and it gets expensive as log ...

Which is better - Azure Sentinel or AWS Security Hub?

We like that Azure Sentinel does not require as much maintenance as legacy SIEMs that are on-premises. Azure Sentinel is auto-scaling - you will not have to worry about performance impact, you will...

What do you like most about ServiceNow Security Operations?

The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.

What is your experience regarding pricing and costs for ServiceNow Security Operations?

The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.

What needs improvement with ServiceNow Security Operations?

Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time.

AWS Security Hub vs Microsoft Sentinel

Comparisons

Compared 21% of the time

IBM Security QRadar vs Microsoft Sentinel

Compared 8% of the time

Cortex XSIAM vs Microsoft Sentinel

Compared 8% of the time

Wazuh vs Microsoft Sentinel

Compared 5% of the time

More Microsoft Sentinel Competitors

Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations

Compared 26% of the time

Splunk SOAR vs ServiceNow Security Operations

Compared 17% of the time

Unified Vulnerability Management vs ServiceNow Security Operations

Compared 7% of the time

Tines vs ServiceNow Security Operations

Compared 7% of the time

Swimlane vs ServiceNow Security Operations

Compared 5% of the time

More ServiceNow Security Operations Competitors

Product Reports

Microsoft Sentinel

Download Microsoft Sentinel product report

ServiceNow Security Operations

Download ServiceNow Security Operations product report

Also Known As

Azure Sentinel

No data available

Overview

Microsoft Sentinel is a scalable, cloud-native, security information event management (SIEM) and security orchestration automated response (SOAR) solution that lets you see and stop threats before they cause harm. Microsoft Sentinel delivers intelligent security analytics and threat intelligence across the enterprise, providing a single solution for alert detection, threat visibility, proactive hunting, and threat response. Eliminate security infrastructure setup and maintenance, and elastically scale to meet your security needs—while reducing IT costs. With Microsoft Sentinel, you can:

- Collect data at cloud scale—across all users, devices, applications, and infrastructure, both on-premises and in multiple clouds

- Detect previously uncovered threats and minimize false positives using analytics and unparalleled threat intelligence from Microsoft

- Investigate threats with AI and hunt suspicious activities at scale, tapping into decades of cybersecurity work at Microsoft

- Respond to incidents rapidly with built-in orchestration and automation of common tasks

To learn more about our solution, ask questions, and share feedback, join our Microsoft Security, Compliance and Identity Community.

Microsoft

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.

ServiceNow

Sample Customers

Microsoft Sentinel is trusted by companies of all sizes including ABM, ASOS, Uniper, First West Credit Union, Avanade, and more.

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

Microsoft Sentinel vs. ServiceNow Security Operations