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Fortinet FortiSOAR vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Fortinet FortiSOAR and ServiceNow Security Operations based on real PeerSpot user reviews.

Find out in this report how the two Security Orchestration Automation and Response (SOAR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Fortinet FortiSOAR vs. ServiceNow Security Operations report (Updated: September 2022).
635,513 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"The initial setup is straightforward.""It's great that the solution is integrated with FortiAnalyzer.""The reputation of the brand is very good."

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"The solution is stable.""ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment.""It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."

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"Technical support could be improved.""The solution doesn't connect well with the network devices.""I have found that Fortinet FortiSOAR needs a lot of improvement. The Orchestration needs to be improved."

More Fortinet FortiSOAR Cons →

"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution.""The product is called SecOps, but it is not security operations in terms of SIEM solutions.""It doesn't interact with things very well."

More ServiceNow Security Operations Cons →

Pricing and Cost Advice
  • "The price of the product should be lower. The brand value that Fortinet has, it has the reputation of being a reasonably priced product, and they have an enormous customer base in India. Most of the SME market is covered by FortiGate firewalls. It becomes an easy way for consultants, such as us, or even system integrators, to open the door with the Fortinet product lines."
  • More Fortinet FortiSOAR Pricing and Cost Advice →

  • "If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
  • "The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
  • More ServiceNow Security Operations Pricing and Cost Advice →

    Use our free recommendation engine to learn which Security Orchestration Automation and Response (SOAR) solutions are best for your needs.
    635,513 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:It has a quick detection and response time.
    Top Answer:Pricing is fine compared to other solutions.
    Top Answer:The area that needs improvement is integration with multiple third-party vendors. For example, if you have customers who are using the CheckPoint firewall or Sophos firewall, and they are forwarding… more »
    Top Answer:I'm not aware of the exact pricing. It's not an aspect I deal with.
    Top Answer:You can't connect to anything. You've got to open more windows and know the right thing to ask for. It's a pain. It doesn't interact with things very well. It takes a long time for them to set up an… more »
    Average Words per Review
    Average Words per Review
    Also Known As
    CyberSponse, FortiSOAR
    Learn More

    Fortinet FortiSOAR (Security Orchestration, Automation, and Response) is a comprehensive security operations platform created to help SOC teams effectively respond to the growing volume of alarms, repetitive manual tasks, and resource shortage. This patented and customizable security operations workbench provides companies with automated playbooks, incident triaging, and real-time remediation to identify, defend, and counter threats. FortiSOAR effortlessly integrates with more than 350 security products and performs more than 3,000 actions to increase SOC team productivity. With this solution, response times are accelerated, containment is simplified, and mitigation times are cut from hours to seconds.

    Fortinet FortiSOAR Features

    Fortinet FortiSOAR has many valuable key features. Some of the most useful ones include:

    • Streamlined, role-based incident management: With the help of FortiSOAR's Enterprise Role-Based Incident Management solution, businesses can handle sensitive data in accordance with SOC rules and guidelines while maintaining strong field level role-based access control.
    • Visual Playbook Builder: FortiSOAR's Visual Playbook Designer enables SOC teams to efficiently create, build, debug, control, and deploy playbooks.
    • Truly multi-tenant: FortiSOAR is a truly distributed multi-tenant solution with a scalable, resilient, secure, and distributed architecture that enables MSSPs to offer MDR-like services while supporting operations in regional and global SOC environments.

    Fortinet FortiSOAR Benefits

    There are many benefits to implementing Fortinet FortiSOAR. Some of the biggest advantages the solution offers include:

    • Manage security alerts, incidents, indicators, assets, and tasks using a streamlined, user-friendly GUI.
    • By eliminating false positives and concentrating solely on the important alerts, the SOC team can work more productively.
    • Track ROI, MTTD, and MTTR with configurable reports and dashboards.
    • Automate using the Visual Playbook Designer's 3,000+ actions for automated workflows and connections and 350+ security platform integrations.
    • Reduce human error by using concise, auditable playbooks and custom modules to handle constantly changing investigative requirements.
    • From a single, collaborative console, scale your network security solution with a multi-tenant distributed architecture.
    • Detect real threats with automatic false positive filtering and forecast similar threats and campaigns with FortiSOAR's ML-powered recommendation engine.
    • Reduce repetitive activities by using automation, incident correlation, threat intelligence, and vulnerability data.
    • Utilize the built-in Incident War Room to streamline crisis management and collaborative P1 incident investigations.
    • Reduce the time it takes to find security incidents from hours to seconds.
    • Use the FortiSOAR mobile app to keep informed and make important decisions while you're on the go.
    • Utilizing the Connector Builder Wizard, you can quickly create and edit connectors within the product's user interface.
    • Flexible deployment options: VM, hosted, or cloud. Available on FortiCloud, AWS, Azure, and as management extensions on FAZ/FMG.

    Reviews from Real Users

    Another PeerSpot reviewer, a Vice President of Global Technology Infrastructure Automation at a financial services firm, notes of the product, “The most valuable feature is its centralization as you don't want to be going to different locations to correlate items or to piece anything together to derive meaningful insights.”

    Zaidoon A., sales product manager at Nourneti, writes, “I like that the solution is integrated with FortiAnalyzer. The solution is scalable. The solution is stable.”

    ServiceNow Security Operations is an Enterprise Security Response engine offering security incident response, vulnerability response, and threat intelligence. It’s built on the intelligent workflows, automation, orchestration, and deep connection with IT of the ServiceNow platform.

    Learn more about Fortinet FortiSOAR
    Learn more about ServiceNow Security Operations
    Sample Customers
    Information Not Available
    DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
    Top Industries
    Computer Software Company22%
    Comms Service Provider21%
    Financial Services Firm8%
    Computer Software Company22%
    Financial Services Firm14%
    Energy/Utilities Company9%
    Comms Service Provider9%
    Company Size
    Small Business24%
    Midsize Enterprise15%
    Large Enterprise61%
    Small Business38%
    Midsize Enterprise13%
    Large Enterprise50%
    Small Business16%
    Midsize Enterprise10%
    Large Enterprise74%
    Buyer's Guide
    Fortinet FortiSOAR vs. ServiceNow Security Operations
    September 2022
    Find out what your peers are saying about Fortinet FortiSOAR vs. ServiceNow Security Operations and other solutions. Updated: September 2022.
    635,513 professionals have used our research since 2012.

    Fortinet FortiSOAR is ranked 11th in Security Orchestration Automation and Response (SOAR) with 3 reviews while ServiceNow Security Operations is ranked 6th in Security Orchestration Automation and Response (SOAR) with 3 reviews. Fortinet FortiSOAR is rated 7.0, while ServiceNow Security Operations is rated 8.0. The top reviewer of Fortinet FortiSOAR writes "Accessible with good centralization and a straightforward initial setup". On the other hand, the top reviewer of ServiceNow Security Operations writes "Takes care of problem management but does require more features". Fortinet FortiSOAR is most compared with Palo Alto Networks Cortex XSOAR, Cisco SecureX, Splunk Phantom, IBM Resilient and SECDO Platform, whereas ServiceNow Security Operations is most compared with Splunk Phantom, Palo Alto Networks Cortex XSOAR, IBM Resilient, Exabeam Fusion SIEM and Cybereason Endpoint Detection & Response. See our Fortinet FortiSOAR vs. ServiceNow Security Operations report.

    See our list of best Security Orchestration Automation and Response (SOAR) vendors.

    We monitor all Security Orchestration Automation and Response (SOAR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.