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Fortinet FortiSOAR vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Fortinet FortiSOAR
Ranking in Security Orchestration Automation and Response (SOAR)
7th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
17
Ranking in other categories
No ranking in other categories
ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
6th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
21
Ranking in other categories
Security Incident Response (1st), Risk-Based Vulnerability Management (10th)
 

Mindshare comparison

As of July 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Fortinet FortiSOAR is 4.4%, up from 3.2% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.6%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

Mahmoud Younes - PeerSpot reviewer
Automation streamlines workflow and integrates seamlessly with various applications
I serve as both a reseller and customer of Fortinet FortiSOAR. The solution is suitable for all types of businesses from small to enterprise. The integration capability of Fortinet FortiSOAR deserves a rating of 10. It can be integrated with any system, and we have the capability for custom connectors. Even if Fortinet FortiSOAR doesn't have a specific connector, you can easily create a custom connector using AI. Simply provide your requirements or solution needs, and Fortinet FortiSOAR will create the connector, enabling integration with any application. My final rating for Fortinet FortiSOAR would be 10 out of 10, where one is bad and ten is good.
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of Fortinet FortiSOAR is the number of available connectors and the simplicity to start to automate."
"My final rating for Fortinet FortiSOAR would be 10 out of 10, where one is bad and ten is good."
"The solution's most valuable feature is playbook creation, which allows us to integrate all data ingestion into the same platform."
"Generally, the tool helps just automating a lot of manual load or repetitive tasks."
"The most valuable feature of Fortinet FortiSOAR is the playbook, which has to be defined to apply the policies."
"It's great that the solution is integrated with FortiAnalyzer."
"It is a scalable solution...The implementation phase of the product was not tough or difficult."
"We use the product for security."
"The ease of use is great."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."
 

Cons

"I have found that Fortinet FortiSOAR needs a lot of improvement. The Orchestration needs to be improved."
"The solution doesn't connect well with the network devices."
"Fortinet FortiSOAR's dashboard is not easy to understand."
"The UI design of the solution needs to be changed since it can get difficult for a newbie to operate."
"The area that needs improvement is integration with multiple third-party vendors."
"The technology and integrations are important so should continue to be enhanced."
"The tool's user interface is an area of concern where improvements are needed."
"I don't currently see where the solution is lacking features. For us and for our clients it works very well and we're pleased with it."
"The initial setup is difficult."
"It doesn't interact with things very well."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"The threat intelligence module needs a better dashboard."
 

Pricing and Cost Advice

"Fortinet FortiSOAR is expensive."
"If you compare Fortinet FortiSOAR's price with the prices of the market leader, Palo Alto, then it can be considered a cheaper product."
"Fortinet FortiSOAR is an expensive solution."
"Considering all the features of Fortinet FortiSOAR, I think it has a good price."
"The price of the product should be lower. The brand value that Fortinet has, it has the reputation of being a reasonably priced product, and they have an enormous customer base in India. Most of the SME market is covered by FortiGate firewalls. It becomes an easy way for consultants, such as us, or even system integrators, to open the door with the Fortinet product lines."
"Pricing is fine compared to other solutions."
"Since Africa is struggling with foreign exchange, the solution is pretty expensive there."
"The solution offers both licensing and subscription models that are similar in price to other products."
"This product is a good value for the money."
"The product is more expensive than other solutions."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"It is an expensive product."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
12%
Healthcare Company
7%
Government
6%
Financial Services Firm
21%
Manufacturing Company
12%
Computer Software Company
9%
Healthcare Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Fortinet FortiSOAR?
Fortinet FortiSOAR is a very interactive and user-friendly solution.
What is your experience regarding pricing and costs for Fortinet FortiSOAR?
Regarding pricing, licensing, and setup costs for Fortinet FortiSOAR, the value proposition depends on your business size. In a small business, it might be considered expensive, but for enterprise ...
What needs improvement with Fortinet FortiSOAR?
Additional fine-tuning on ChatGPT could be added. This is the only area requiring improvement, with no other concerns identified.
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
In terms of improvements, there are several things that could enhance ServiceNow Security Operations in the future, especially regarding false positives or exceptions, which usually require filling...
 

Also Known As

CyberSponse, FortiSOAR
No data available
 

Overview

 

Sample Customers

Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Fortinet FortiSOAR vs. ServiceNow Security Operations and other solutions. Updated: June 2025.
862,499 professionals have used our research since 2012.