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Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations comparison

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Executive Summary

We performed a comparison between Palo Alto Networks Cortex XSOAR and ServiceNow Security Operations based on real PeerSpot user reviews.

Find out in this report how the two Security Orchestration Automation and Response (SOAR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Palo Alto Networks Cortex XSOAR vs. ServiceNow Security Operations report (Updated: September 2022).
632,539 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The pricing is very good.""It was useful as a ticketing tool.""The most valuable features are the orchestration because of the way in which it coordinates the loss from all the devices and it provides us with a high-level overview of the critical log information.""It has an extensive list of integrations that are available out of the box which makes it easy to start.""It’s easy to install.""The most valuable feature is automation.""The solution is very reliable.""I chose Cortex XSOAR because the client also has Palo Alto firewalls. I can incorporate the data from the Palo Alto firewalls into Cortex and send it into the same data lake to manipulate that data. It lets me manage and monitor the data in one place."

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"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment.""It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities.""The solution is stable."

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Cons
"The configuration of the solution could improve it is difficult.""It is been decommissioned by Palo Alto.""In terms of improvement, it needs to be more modular. It's not. When you're working in layouts and you create specific apps within layouts, there's no portability right now in order to reuse that code across multiple layouts. I can't take a tab and say I want to use this tab on these other layouts. I have to physically go in there and recreate it from scratch, which is maddening.""There should be an on-premise version available for customers to have different choices.""I think they should increase their collaboration base.""It's only one cloud right now. It might be helpful for some companies to have an on-premies option.""The user interface could be a bit better.""I would like to see Cortex become less dependent on Active Directory and group policies to manage the deployment. Maybe I need to update my understanding of how to deploy it, but that's the way I know how to use it."

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"The product is called SecOps, but it is not security operations in terms of SIEM solutions.""There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution.""It doesn't interact with things very well."

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Pricing and Cost Advice
  • "From the cost perspective, I have heard that its price is a bit high as compared to other similar products."
  • "There is a yearly license required for this solution and it is expensive."
  • "It is approx $10,000 or $20,000 per year for two user licenses."
  • "When I first looked at Demisto, it had a price tag of $250,000 but when we finally purchased it, it was $345,000."
  • "The price of Palo Alto Networks Cortex XSOAR is expensive."
  • "The price of Palo Alto Networks Cortex XSOAR could be reduced. We are always looking for a discount. There is an annual license needed to use this solution."
  • "Cortex XSOAR's price could be lower."
  • "The price of Palo Alto Networks Cortex XSOAR is comparable to other solutions in the market."
  • More Palo Alto Networks Cortex XSOAR Pricing and Cost Advice →

  • "If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
  • "The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
  • More ServiceNow Security Operations Pricing and Cost Advice →

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    632,539 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:I think Swimlane is a better cost. It's small and doesn't focus on only integrating with it's own products like other XSoar competitors. 
    Top Answer:I chose Cortex XSOAR because the client also has Palo Alto firewalls. I can incorporate the data from the Palo Alto firewalls into Cortex and send it into the same data lake to manipulate that data… more »
    Top Answer:I'm not aware of the exact pricing. It's not an aspect I deal with.
    Top Answer:You can't connect to anything. You've got to open more windows and know the right thing to ask for. It's a pain. It doesn't interact with things very well. It takes a long time for them to set up an… more »
    Ranking
    Views
    11,957
    Comparisons
    7,650
    Reviews
    13
    Average Words per Review
    530
    Rating
    8.5
    Views
    4,493
    Comparisons
    2,826
    Reviews
    3
    Average Words per Review
    624
    Rating
    8.0
    Comparisons
    Also Known As
    Demisto Enterprise, Cortex XSOAR, Demisto
    Learn More
    Overview

    Palo Alto Networks delivers a complete solution that helps Tier-1 through Tier-3 analysts and SOC managers to optimize the entire incident life cycle while auto documenting and journaling all the evidence. More than 100+ integrations enable security orchestration workflows for incident management and other critical security operation tasks.

    Palo Alto Networks Cortex XSOAR is a piece of Security Orchestration, Automation, and Response software that redefines what it means for a program to orchestrate security in an automated manner. It is a next-generation solution that offers all of the features of dozens of siloed security operations center tools in one place. Cortex XSOAR combines case management, automation, real-time collaboration, and threat intelligence management to create a platform that can handle all aspects of system security. Teams that make use of Cortex XSOAR can expect to cut the number of issues that they will have to deal with by 75%. At the same time, the speed at which they resolve those issues that slip through will rise by 90%.

    Cortex XSOAR ensures that all of the IT and security tools that you employ function as a unified system. It does this by employing hundreds of integrations that allow you to run a wide variety of programs at once without ever worrying about them interfering with each other. These integrations are limited only by your imagination. They can be used immediately as they are, if that is what you need. However, they can also be customized according to the requirements of your system. This approach provides you with the maximum levels of both flexibility and utility.

    The model that this platform uses is based on a machine learning algorithm. The level of automation allows you to provide more than an unchanging and inflexible blanket of coverage. Cortex XSOAR takes all of the data that it gathers and uses it to expand its protective capabilities. This creates recommendations that you can use to create a threat playbook that can be deployed uniformly throughout your organization.


    Benefits of Palo Alto Networks Cortex XSOAR

    Some of Palo Alto Networks Cortex XSOAR’s benefits include:

    • The ability to have all of your data collected in a single location. Valuable time can be saved now that everything that security analysts need to know in order to diagnose and react to threats has been centralized.
    • Security operations center tasks can be automated. This allows you to assign management and analyst staff to the most essential tasks. The effectiveness of your organization will be increased, which will result in a rise in your company’s overall security and productivity.
    • Many kinds of data can be stitched together by this platform. Network, endpoint, cloud, and identity data can be combined to offer a more complete picture of the threats that are discovered.
    • Integrated threat intelligence management can notify you about threats in real time. Now you can diagnose and address issues as they arise. You can also assign values to the threats so that your resources are being used in the most effective manner possible.


    Reviews from Real Users

    Palo Alto Networks Cortex XSOAR’s centralized monitoring interface and automation are two features that help it stand out. This might help explain why one quarter of the Fortune 500 companies choose Palo Alto Networks Cortex XSOAR over the competition.

    Peerspot users note the effectiveness of these features. One user wrote, “We were looking for a single pane of glass type of solution that would allow us to physically be in one appliance - be able to work in concert with other servers that we have within our environment. We wanted orchestration and automation. The single pane of glass was the most important part.” Another noted, "The automation part and the playbook creation part are awesome. The way it is responding to the customers and incidents is also very good. In the SOC environment, I guess it will carry out around 50% of the work."

    ServiceNow Security Operations is an Enterprise Security Response engine offering security incident response, vulnerability response, and threat intelligence. It’s built on the intelligent workflows, automation, orchestration, and deep connection with IT of the ServiceNow platform.

    Offer
    Learn more about Palo Alto Networks Cortex XSOAR
    Learn more about ServiceNow Security Operations
    Sample Customers
    Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT Cybersecurity
    DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
    Top Industries
    REVIEWERS
    Government20%
    Financial Services Firm20%
    Healthcare Company10%
    Comms Service Provider10%
    VISITORS READING REVIEWS
    Computer Software Company20%
    Comms Service Provider12%
    Financial Services Firm10%
    Government7%
    VISITORS READING REVIEWS
    Computer Software Company22%
    Financial Services Firm14%
    Comms Service Provider9%
    Energy/Utilities Company9%
    Company Size
    REVIEWERS
    Small Business30%
    Midsize Enterprise30%
    Large Enterprise40%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise16%
    Large Enterprise66%
    REVIEWERS
    Small Business38%
    Midsize Enterprise13%
    Large Enterprise50%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise10%
    Large Enterprise74%
    Buyer's Guide
    Palo Alto Networks Cortex XSOAR vs. ServiceNow Security Operations
    September 2022
    Find out what your peers are saying about Palo Alto Networks Cortex XSOAR vs. ServiceNow Security Operations and other solutions. Updated: September 2022.
    632,539 professionals have used our research since 2012.

    Palo Alto Networks Cortex XSOAR is ranked 1st in Security Orchestration Automation and Response (SOAR) with 17 reviews while ServiceNow Security Operations is ranked 7th in Security Orchestration Automation and Response (SOAR) with 3 reviews. Palo Alto Networks Cortex XSOAR is rated 8.2, while ServiceNow Security Operations is rated 8.0. The top reviewer of Palo Alto Networks Cortex XSOAR writes "Enables the investigators to go through the review process a lot quicker". On the other hand, the top reviewer of ServiceNow Security Operations writes "Takes care of problem management but does require more features". Palo Alto Networks Cortex XSOAR is most compared with Splunk Phantom, Fortinet FortiSOAR, IBM Resilient, Siemplify and Securonix SOAR, whereas ServiceNow Security Operations is most compared with Splunk Phantom, IBM Resilient, Fortinet FortiSOAR, Exabeam Fusion SIEM and Proofpoint Threat Response. See our Palo Alto Networks Cortex XSOAR vs. ServiceNow Security Operations report.

    See our list of best Security Orchestration Automation and Response (SOAR) vendors.

    We monitor all Security Orchestration Automation and Response (SOAR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.