ServiceNow Security Operations vs Tines comparison

ServiceNow and Tines are both solutions in the Security Orchestration Automation and Response (SOAR) category. ServiceNow is ranked #6 with an average rating of 8.1, while Tines is ranked #10 with an average rating of 9.0. ServiceNow holds a 3.5% mindshare in SOAR, compared to Tines’s 7.3% mindshare. Additionally, 95% of ServiceNow users are willing to recommend the solution, compared to 100% of Tines users who would recommend it.

ServiceNow Security Operations

Read 22 ServiceNow Security Operations reviews

2,198 Views
1,627 Comparison Views

95% willing to recommend

Tines

Read 4 Tines reviews

2,306 Views
2,006 Comparison Views

100% willing to recommend

ServiceNow Security Operations

Tines

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 5, 2024

ServiceNow Security Operations and Tines are competitors in the SOAR category. ServiceNow seems to have the upper hand in integration and scalability, while Tines excels in flexibility and innovative automation.

Features: ServiceNow Security Operations provides extensive integration capabilities, comprehensive incident management, and the ability to work within existing IT environments. Tines offers strong automation capabilities, ease of creating complex workflows without coding, and innovative automation solutions.

Ease of Deployment and Customer Service: ServiceNow Security Operations integrates deeply with existing ServiceNow infrastructure, requiring more setup time but offering robust support. Tines provides a simpler deployment process, allowing rapid setup with less support needs, making it appealing to organizations seeking quick integration.

Pricing and ROI: ServiceNow Security Operations typically has higher setup costs due to its integration features, leading to substantial ROI through improved efficiencies. Tines, with a competitive pricing structure, targets quick ROI with cost-effective automation. While ServiceNow may incur more initial costs, Tines can be a more budget-friendly option for rapid returns.

To learn more, read our detailed ServiceNow Security Operations vs. Tines Report (Updated: September 2025).

Buyer's Guide

ServiceNow Security Operations vs. Tines

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Security Operations

Ranking in Security Orchestration Automation and Response (SOAR)

6th

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Security Incident Response (1st), Risk-Based Vulnerability Management (9th)

Tines

Ranking in Security Orchestration Automation and Response (SOAR)

10th

Average Rating

9.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Threat Intelligence Platforms (TIP) (17th), AI-Powered Security Automation (1st)

Mindshare comparison

As of October 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of ServiceNow Security Operations is 3.5%, down from 4.1% compared to the previous year. The mindshare of Tines is 7.3%, up from 4.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Orchestration Automation and Response (SOAR) Market Share Distribution
Product	Market Share (%)
ServiceNow Security Operations	3.5%
Tines	7.3%
Other	89.2%

Security Orchestration Automation and Response (SOAR)

Featured Reviews

Abhinay Sharma

ServiceNow Developer at Bangmetric services pvt ltd

Experience seamless integration and effective incident response with a little room for improvement in setup time

Integration is crucial in ServiceNow Security Operations because everything must be integrated to obtain data. Without integration, the solution is not as beneficial as expected. In SecOps, real-time data is essential to avoid discrepancies between real-time events and ServiceNow data. Multiple tools integrate with ServiceNow Security Operations, with Qualys being one of them. ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action. The main benefit is not having to access separate tools for different data. It provides a unified user experience where all work and fixes can be managed from one location.

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VikramSingh8

Security Delivery Manager at Accenture

Automation simplifies workflows with no code and excellent support

Reporting and dashboards could be more advanced for deeper analysis. Tines has its own dashboard, which displays information like how many stories have been created and how many automations have taken place. However, the reporting and dashboard are not advanced; they are quite basic, with fewer customizable options. The look and feel of the dashboard could be enhanced. Another area for improvement is in terms of documentation, as every tool and company has its own knowledge base.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."

"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."

"The SOAR module of ServiceNow Security Operations is the most valuable feature"

"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."

"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."

"It has helped optimize security costs by consolidating multiple tools into one platform."

"The ease of use is great."

"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."

More ServiceNow Security Operations pros

"The best thing is that it's no code, so it doesn't require coding knowledge."

"The best advantage is the no-code automation, excellent customer support services, and ease of integration with other tools."

"The tool was vendor-neutral."

"One of the most valuable features is that it’s a low-code solution."

Cons

"The initial setup is difficult."

"The dashboard and playbook creation will need to improve"

"It doesn't interact with things very well."

"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."

"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."

"Report generation within ServiceNow can take some time."

"There is room for improvement in terms of developer support and documentation."

"The product is called SecOps, but it is not security operations in terms of SIEM solutions."

More ServiceNow Security Operations cons

"They started implementing some AI, and their AI is isolated."

"Reporting and dashboards could be more advanced for deeper analysis."

"Tines was a little bit more expensive than Torq."

"Maybe Tines can add more features and demonstrations, like videos on how to use the features within the tool."

Pricing and Cost Advice

"This product is a good value for the money."

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."

"The product is more expensive than other solutions."

"Compared to competitor tools, ServiceNow Security Operations is more affordable"

"It is an expensive product."

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

19%

Manufacturing Company

13%

Computer Software Company

Government

Financial Services Firm

13%

Computer Software Company

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	15

No data available

Questions from the Community

What do you like most about ServiceNow Security Operations?

The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.

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What is your experience regarding pricing and costs for ServiceNow Security Operations?

It is relatively expensive but manageable.

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What needs improvement with ServiceNow Security Operations?

ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator. It would be beneficial if, similar to the Discovery module which assess...

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What needs improvement with Tines?

See all answers

What is your primary use case for Tines?

I am Vikram Singh, I work for top service based multinational brand and I am responsible for delivering Tines services. Essentially, I am working on it, and I am leading one of the source services ...

See all answers

What advice do you have for others considering Tines?

When you start working with Tines, ensure you pursue the Tines certifications. They offer these free certifications when they become your partner. Overall, I would rate Tines a nine out of ten.

See all answers

Comparisons

Splunk SOAR vs ServiceNow Security Operations

Compared 21% of the time

Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations

Compared 19% of the time

Microsoft Sentinel vs ServiceNow Security Operations

Compared 11% of the time

Swimlane vs ServiceNow Security Operations

Compared 5% of the time

Zafran Security vs ServiceNow Security Operations

Compared 5% of the time

More ServiceNow Security Operations Competitors

Torq vs Tines

Compared 46% of the time

Splunk SOAR vs Tines

Compared 11% of the time

Blink Ops vs Tines

Compared 10% of the time

Swimlane vs Tines

Compared 9% of the time

Microsoft Sentinel vs Tines

Compared 3% of the time

More Tines Competitors

Product Reports

Buyer's Guide

ServiceNow Security Operations

October 2025

Download ServiceNow Security Operations product report

Buyer's Guide

Security Orchestration Automation and Response (SOAR)

October 2025

Download Tines product report

Overview

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.

ServiceNow

Tines offers no-code and low-code automation for users to automate tasks without coding expertise, integrating seamlessly with APIs to enhance incident management and security operations.

Known for a vendor-neutral approach, Tines provides detailed documentation and live chat support, allowing for effective integration with other tools, scheduling capabilities, and streamlined processes that save time and effort. Users find it intuitive for efficient task handling, making manual intervention unnecessary. Challenges include the need for more comprehensive documentation and instructional videos, as well as improvements in AI integration and reporting aesthetics. Pricing is also noted as higher compared to alternatives.

What are the most important features of Tines?

No-code and low-code automation: Enables task automation without coding knowledge.
API integration: Facilitates enhanced automation for security operations.
Vendor-neutral approach: Promotes unbiased integration across various tools.
Detailed documentation: Provides users with comprehensive guides and support.
Scheduling capabilities: Allows users to automate workflows efficiently.

What benefits and ROI can users expect from Tines?

Time savings: Automates tasks to reduce manual processes.
Improved efficiency: Streamlines security operations, enhancing productivity.
Comprehensive task handling: Offers intuitive tools for managing complex tasks easily.

Tines primarily serves organizations in the security sector, automating security operations such as alert detection and managed detection and response. It's utilized extensively in security operation centers for tasks like phishing email processing, ticket creation, IOC investigations, and ticket assignments within enterprise security frameworks, with multiple teams delivering Tines services to enhance task handling efficiency.

Tines

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

Information Not Available

Buyer's Guide

ServiceNow Security Operations vs. Tines

September 2025

Free Report: ServiceNow Security Operations vs. Tines

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