ServiceNow Security Operations and Tines are competitors in the SOAR category. ServiceNow seems to have the upper hand in integration and scalability, while Tines excels in flexibility and innovative automation.
Features: ServiceNow Security Operations provides extensive integration capabilities, comprehensive incident management, and the ability to work within existing IT environments. Tines offers strong automation capabilities, ease of creating complex workflows without coding, and innovative automation solutions.
Ease of Deployment and Customer Service: ServiceNow Security Operations integrates deeply with existing ServiceNow infrastructure, requiring more setup time but offering robust support. Tines provides a simpler deployment process, allowing rapid setup with less support needs, making it appealing to organizations seeking quick integration.
Pricing and ROI: ServiceNow Security Operations typically has higher setup costs due to its integration features, leading to substantial ROI through improved efficiencies. Tines, with a competitive pricing structure, targets quick ROI with cost-effective automation. While ServiceNow may incur more initial costs, Tines can be a more budget-friendly option for rapid returns.
| Product | Market Share (%) |
|---|---|
| ServiceNow Security Operations | 3.6% |
| Tines | 7.3% |
| Other | 89.1% |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 2 |
| Large Enterprise | 15 |
ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.
Tines offers no-code and low-code automation for users to automate tasks without coding expertise, integrating seamlessly with APIs to enhance incident management and security operations.
Known for a vendor-neutral approach, Tines provides detailed documentation and live chat support, allowing for effective integration with other tools, scheduling capabilities, and streamlined processes that save time and effort. Users find it intuitive for efficient task handling, making manual intervention unnecessary. Challenges include the need for more comprehensive documentation and instructional videos, as well as improvements in AI integration and reporting aesthetics. Pricing is also noted as higher compared to alternatives.
What are the most important features of Tines?Tines primarily serves organizations in the security sector, automating security operations such as alert detection and managed detection and response. It's utilized extensively in security operation centers for tasks like phishing email processing, ticket creation, IOC investigations, and ticket assignments within enterprise security frameworks, with multiple teams delivering Tines services to enhance task handling efficiency.
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