NetWitness NDR vs ServiceNow Security Operations comparison

Why PeerSpot?

NetWitness and ServiceNow are both solutions in the Security Orchestration Automation and Response (SOAR) category. NetWitness is ranked #23, while ServiceNow is ranked #10 with an average rating of 8.8. NetWitness holds a 1.8% mindshare in SOAR, compared to ServiceNow’s 3.4% mindshare. Additionally, 87% of NetWitness users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.

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Executive SummaryUpdated on Dec 5, 2024

NetWitness NDR and ServiceNow Security Operations compete in the cybersecurity domain, with ServiceNow often emerging as the leading product due to its comprehensive features, despite NetWitness being favored for pricing and support.

Features: NetWitness NDR offers real-time threat detection, advanced analytics, and thorough traffic analysis. ServiceNow Security Operations stands out for its integration capabilities, automation, and efficient incident response processes.

Room for Improvement: NetWitness NDR could enhance integration with additional third-party systems, improve scalability options, and expand its dashboard customizations. ServiceNow Security Operations could benefit from speeding up its initial setup process, increasing ease of use for non-technical users, and offering better out-of-the-box reporting.

Ease of Deployment and Customer Service: NetWitness NDR is straightforward to deploy and backed by robust customer support, improving operational efficiency. ServiceNow may require more initial setup time but delivers exceptional service delivery and scalability, with extensive customization and integration flexibility.

Pricing and ROI: NetWitness NDR provides competitive pricing with good ROI through efficient threat detection and reduced incident response times. ServiceNow Security Operations, despite higher setup costs, offers sustainable ROI through comprehensive security analytics and streamlined workflows, justifying its price for long-term efficiencies.

To learn more, read our detailed NetWitness NDR vs. ServiceNow Security Operations Report (Updated: September 2026).

Buyer's Guide

NetWitness NDR vs. ServiceNow Security Operations

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Torq

Mindshare comparison

As of September 2026, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Torq is 3.5%, down from 5.7% compared to the previous year. The mindshare of NetWitness NDR is 1.8%, up from 0.7% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.4%, down from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Orchestration Automation and Response (SOAR) Mindshare Distribution
Product	Mindshare (%)
Torq	3.5%
ServiceNow Security Operations	3.4%
NetWitness NDR	1.8%
Other	91.3%

Security Orchestration Automation and Response (SOAR)

Featured Reviews

AdityaDesai

Solutions Architect at ProArch

Automation has streamlined multi-tenant SOC workflows and improves alert handling efficiency

Although the reporting within Torq is not that great, we did ask for many features regarding reporting in Torq, but due to some platform constraints, they could not make the whole dataset available for us to be used in reporting. Except for that, we used some basic reporting. When I used Torq, it was indeed in the early stages of AI capabilities. Only a few customers were allowed to use it, and we were among them. It functioned well as long as we summarized the data properly. If you input garbage, you would get garbage out. Thus, we had to do significant fine-tuning regarding what data context we provided to the AI orchestrator to get meaningful results. In terms of Torq's unified platform approach to AI SOC automation and case management compared to managing multiple point solutions across my security stack, I find it case-centric. The unified view in case management is good since it provides clarity, although there are limitations regarding how many items in case management can be modified at once. Bulk operations are very limited, potentially due to their back-end database or data retrieval processes that can be improved. Regarding improvements for Torq, when we were onboarded, there were aspects we were uncertain about, such as the number of cases that could be generated, what data we could bring in, how many clients we could onboard, and similar concerns. Initially, we also lacked clarity about the number of playbooks or workflows we could build. Different triggers like system triggers, case-based triggers, and others can be employed without restrictions, but when it comes to on-demand and scheduled jobs, there is a limitation based on the subscription and pricing tier that notably caps the number of workflows we can create. No bulk editing across cases was one issue, along with limited filtering related to single grouping constraints. Additionally, the out-of-the-box case templates provided require substantial modifications before they become usable. There is also a feature in the cases for notes that cannot be searched. They are only visible through the UI, which is another area for improvement. The workflow and execution-based charges seem misleading as this was not discussed initially. I am not sure if new customers are made aware of this. It seems that workflows revolving around cases hinder functionality outside of case management, as we have many use cases needing on-demand triggers and schedules for functions like reporting or polling devices. Creating additional workflows to achieve basic functionalities raises costs significantly, which disadvantages customers. While they facilitate optimization and scaling, the support received tends to be very basic. Improvements can be made in that area as well.

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reviewer1799727

Manager, IT Security Operations at a non-profit with 11-50 employees

Reliable and good support but can be expensive

I have no real complaints about the solution. Threat detection could be better. They need to enhance their threat intelligence feeds. We would like to have more IOCs or more trade intelligence to not only rely on the intelligence of the engineer in charge but to have some threat intelligence and some seeds of IOCs and to have the host have some artificial intelligence to reduce the number of false positives. I don't see this solution being very scalable. The solution is pricey.

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Shadab Hussain

Freelancer at a media company with 1,001-5,000 employees

Gaining unified control over vulnerabilities has improved governance but pricing and support need work

The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Once I started to use the system and I saw the potential, it changed all of our work in IT."

"What I liked the most about Torq is the actual workflow builder, which is really great because they offer a lot of features and convenience features that are useful for any automation engineer."

"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."

"Torq has exceeded expectations by delivering workflows in a timely and lower effort manner than XSOAR, and it meets all my needs while saving a ton of time and targeting $600,000 saved this year, which is a substantial amount of money."

"With Torq, I automate actions while achieving SLA compliance and streamline alert investigation processes much better."

"Torq has impacted my organization positively by allowing us to earn time and invest resources in other projects that are more meaningful and more interesting, pushing deeper into what a SOC is, and building our processes."

"Under one SOC tool in Torq, analysts get to know everything within the context of an alert or incident they are working on, and this ability to view the whole picture within Torq is one of the major breakthroughs and best offerings of Torq."

"Since we started working with Torq, I am handling much fewer alerts, it is becoming really easy for me to handle an alert, I have all the information that I need, I do not need to connect to different vendors to receive this information, and the main thing I got from Torq is time, which now helps me to build another automated system and learn."

More Torq pros

"NetWitness Endpoint has enabled us to detect attacks that bypass the first stage of cybersecurity, like zero-day and advanced attacks."

"It is very easy to use, and its usability is great. The use cases are also very easy. The visualizations of the use cases are magnificent. You cannot find this in any other solution. From my point of view, it is great."

"The solution is scalable; it creates 3,000 lab logs per second, and I think the solution is suitable for large companies or medium to large companies."

"We use it for IT security purposes; this is our central log management solution, so we incorporate all of our servers and PCs into this software and can monitor the logs from there."

"We like the solution doesn't have to be managed by an IT department; it's easy to use and you can still check the machine without the IT department being involved."

"This solution allows us to locate the malware in real-time."

"In my opinion, this is the best platform, world-wide, and I am happy with it."

"It's a scalable solution. We have around five to eight customers using RSA NetWitness Endpoint, and we hope to increase the number of users."

More NetWitness NDR pros

"The SOAR module of ServiceNow Security Operations is the most valuable feature"

"The ServiceNow platform provides tremendous value to organizations that not only want to implement SecOps, but when integrated with IT Service Management, IT Operations Management, Software Asset Management, Governance Risk and Compliance, and into their overall strategy for digital and business transformation."

"This product is a good value for the money."

"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."

"These features are very seamless, and the workspace along with the unified view of the entire application is something that is very impressive."

"My favorite feature is the application vulnerability scanner."

"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."

"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."

More ServiceNow Security Operations pros

Cons

"If Torq could enhance its AI features, it would benefit customers significantly by making the platform even more user-friendly."

"The workflow and execution-based charges seem misleading as this was not discussed initially, and creating additional workflows to achieve basic functionalities raises costs significantly, which disadvantages customers."

"We have MCP that we are working with our cloud security platform, and we wanted to connect this MCP to the case management."

"Additionally, the documentation for Torq is not very clear. Most of the information is presented in videos, which are not ideal for reading; there are mostly paragraphs and other text-based content."

"I wish Torq's AI assistant for building templated workflows from scratch worked better; when you start with a blank slate, asking AI to help you build or template the workflow out does not go well."

"Torq can probably use more ML and look at what can be closed and what cannot be closed in terms of data classification."

"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."

"There are some issues and bugs that I think need to be fixed, but they are currently not focused on it."

More Torq cons

"The threat intelligence could improve in RSA NetWitness Endpoint."

"One of the drawbacks of using this product is that when you deploy, you have to create MSI files."

"The contamination feature could be improved."

"Its price could be improved. It is an expensive product. Its training is also too expensive. It would be great if they can have a better pricing scheme for the training."

"The integration of the solution needs to be improved. The dashboard needs lots of updates as well. In the next release, we would like to see advanced fraud detection features."

"The problem with this product is that it's a bit slow."

"RSA NetWitness Endpoint is a scalable solution. However, the problem which we normally face is in terms of the migration of the solution."

"RSA NetWitness Network could improve on integration with non-native application integration."

More NetWitness NDR cons

"The threat intelligence module needs a better dashboard."

"Report generation within ServiceNow can take some time."

"I would like to see new features added, particularly regarding the incident upgrading part."

"ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator."

"The initial setup is difficult."

"A one-year delay from their go-live date is a bit too long."

"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."

"There is room for improvement in terms of developer support and documentation."

More ServiceNow Security Operations cons

Pricing and Cost Advice

Information not available

"It is an expensive product."

"We are on a three-year contract to use RSA NetWitness Network."

"The price of the solution depends on the environment. If the environment is large then it will cost more. However, the larger the environment with more endpoints, you will receive an increased discount. If the environment is very small, then you might think it is expensive. It is always better to buy in bulk to receive a discount. The minimum number of assets is usually 500, with discounts on 1000 and 2000."

"The cost depends on the number of endpoints that you want to monitor, but it is not expensive."

"NetWitness Endpoint is less costly than its competitors, but it offers fewer features."

"It is highly scalable. It can be bought based on your requirements."

"With RSA, there is flexibility in choosing the service, products, and the range that meets your requirement, as well as they are flexible in terms of pricing."

"They can easily adjust if you have the requirements which are required. If you have a budget cut or a budget constraint, they can bend."

More NetWitness NDR pricing and cost advice

"The product is more expensive than other solutions."

"Compared to competitor tools, ServiceNow Security Operations is more affordable"

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."

"This product is a good value for the money."

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."

"It is an expensive product."

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Top Industries

By visitors reading reviews

Outsourcing Company

12%

Financial Services Firm

12%

Comms Service Provider

10%

Manufacturing Company

Financial Services Firm

11%

Outsourcing Company

10%

Comms Service Provider

Construction Company

Financial Services Firm

14%

Manufacturing Company

12%

Healthcare Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	5
Large Enterprise	11

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	2
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	17

Questions from the Community

What needs improvement with Torq?

There are some bugs in Torq, of course. They can be present in data transformation, some UI debugging, and other area...

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What is your primary use case for Torq?

My main use case for Torq is the automation of cyber security processes through a SOAR platform and APIs. A main exam...

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What advice do you have for others considering Torq?

Regarding someone thinking about using Torq, I recommend looking into their provided academy to start working with th...

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Ask a question

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What is your experience regarding pricing and costs for ServiceNow Security Operations?

In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not ...

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What needs improvement with ServiceNow Security Operations?

I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have...

See all answers

What advice do you have for others considering ServiceNow Security Operations?

For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spe...

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Comparisons

Tines vs Torq

Compared 23% of the time

Splunk SOAR vs Torq

Compared 14% of the time

Blink Ops vs Torq

Compared 13% of the time

Palo Alto Networks Cortex XSOAR vs Torq

Compared 9% of the time

Dropzone AI vs Torq

Compared 8% of the time

More Torq Competitors

Trellix Endpoint Security Platform vs NetWitness NDR

Compared 5% of the time

Darktrace vs NetWitness NDR

Compared 5% of the time

ExtraHop Reveal(x) 360 vs NetWitness NDR

Compared 3% of the time

Symantec Endpoint Security vs NetWitness NDR

Compared 3% of the time

Palo Alto Networks Cortex XSOAR vs NetWitness NDR

Compared 3% of the time

More NetWitness NDR Competitors

Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations

Compared 9% of the time

Splunk SOAR vs ServiceNow Security Operations

Compared 9% of the time

CRITICALSTART vs ServiceNow Security Operations

Compared 6% of the time

VMware Carbon Black Cloud vs ServiceNow Security Operations

Compared 6% of the time

D3 Security vs ServiceNow Security Operations

Compared 4% of the time

More ServiceNow Security Operations Competitors

Product Reports

Buyer's Guide

Torq

August 2026

Download Torq product report

Buyer's Guide

NetWitness NDR

September 2026

Download NetWitness NDR product report

Buyer's Guide

ServiceNow Security Operations

August 2026

Download ServiceNow Security Operations product report

Also Known As

No data available

RSA ECAT, NetWitness Network

No data available

Overview

Torq is the enterprise AI SOC solution that effectively combines adaptive insights and automation to handle critical threats efficiently. It manages threat lifecycles, swiftly moving from triage to response, ensuring effective risk management.

Torq is designed to streamline security operations by aggregating telemetry across your security stack. It investigates significant risks and manages threats from triage to containment and remediation. This AI-driven tool enhances the capabilities of your SecOps team, allowing them to achieve more impactful results without introducing complicated processes.

What are the key features of Torq?

Adaptive Agentic Insights: Provides real-time threat intelligence tailored to specific security challenges.
Automation: Automates responses to security incidents, minimizing manual intervention requirements.
Threat Lifecycle Management: Comprehensive handling of threats from detection to remediation.
Telemetry Aggregation: Integrates data across platforms for a unified security overview.

Why consider Torq based on reviews?

Efficiency: Users notice significant reductions in time spent managing threats.
Risk Reduction: Enhanced ability to identify and address critical threats promptly.
Resource Optimization: Allows teams to allocate effort to other critical tasks by reducing manual security operations.
Scalability: Adaptable to meet the demands of growing or changing infrastructures.

In industries like finance and healthcare, Torq shows effectiveness by adapting to specific risk scenarios often encountered in these fields. Its integration with existing infrastructures makes it a valuable asset for maintaining stringent security standards, essential for protecting critical data and operations in diverse high-stakes environments.

Torq

NetWitness NDR provides robust network security features, offering full visibility and effective incident response. Its seamless integration and user-friendly interface support malware detection and real-time threat tracking.

NetWitness NDR stands out for its comprehensive traffic details and compatibility across operating systems. It features a unified dashboard and lightweight installation, making it user-friendly without IT support. The system supports orchestration features and user behavior analytics. While deployment is somewhat modular and complex, it serves well for network security, malware analysis, and digital forensics. NetWitness integrates smoothly with third-party apps using its intuitive API, though improvements could be made in areas like SOAR integration, hunting features, and scalability, alongside addressing pricing and licensing complexities.

What are NetWitness NDR's Key Features?

Full Visibility: Offers comprehensive insight into network activities.
User-Friendly Interface: Simplifies navigation and management.
Real-Time Threat Tracking: Enables quick detection and action against threats.
Seamless Integration: Works easily with external applications and systems.
Unified Dashboard: Provides one-stop access to all security metrics.

What Benefits Should Users Look For?

Effective Malware Detection: Identifies and mitigates threats efficiently.
Flexible Deployment: Adapts to both on-premises and IT security needs.
Comprehensive Analytics: Offers detailed traffic and behavior analysis.
Ease of Use: Minimal need for IT support.

Banks and telecom companies utilize NetWitness NDR for detecting indicators of compromise, analyzing intrusion history, and providing risk scores. It functions as both a SIEM tool and a network forensic instrument, proving essential for sectors focused on network security and threat prevention.

NetWitness

ServiceNow Security Operations enhances vulnerability management with integrations, automation, and a user-friendly interface. It supports security incident management, governance risk, and cloud availability, reducing infrastructure needs.

ServiceNow Security Operations integrates with tools such as Qualys, Tenable, Splunk, and Microsoft Defender, streamlining the management of security incidents and threat intelligence. The platform automates processes like false positive marking and vulnerability remediation, facilitating efficient operations. It provides a customizable interface that unifies the security view, enabling organizations to enhance governance risk and compliance. With its cloud availability, it reduces the need for extensive infrastructure, supporting both cloud and hybrid environments. However, challenges like slow report generation, integration difficulties, and complex customization remain, alongside desires for improved AI capabilities, intuitive interfaces, and better documentation. Pricing, customer awareness, and dashboard configurations are areas needing attention.

What are the key features of ServiceNow Security Operations?

Tool Integration: Seamlessly integrates with Qualys, Tenable, Splunk, enhancing vulnerability and incident management.
Automation: Automates tasks such as false positive marking and vulnerability remediation for efficient operations.
Customizable Interface: Offers a user-friendly, customizable interface for unified security management.
Cloud Availability: Deployable in both cloud and hybrid environments, reducing infrastructure needs.
SOAR Module: Supports streamlined operations with agile implementation.

What benefits or ROI should users look for?

Efficient Vulnerability Management: Seamless integration and automation lead to efficient threat handling.
Operational Cost Reduction: Cloud deployment reduces infrastructure investment.
Enhanced Security Governance: Unified view facilitates better governance risk and compliance.
Streamlined Incident Response: Automation and integration improve security incident management.
Agility in Implementation: The SOAR module enables quick organizational adaptability.

In sectors requiring robust security defenses, such as finance and healthcare, ServiceNow Security Operations is implemented to manage security incidents, vulnerability assessments, and threat intelligence. The platform's integration with tools like Microsoft Defender allows for efficient data exchange and automated incident response, assisting companies in resolving issues such as phishing incidents, IP address whitelisting, and vulnerability management, enhancing their cybersecurity measures.

ServiceNow

Sample Customers

Information Not Available

ADP, Ameritas, Partners Healthcare

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

Buyer's Guide

NetWitness NDR vs. ServiceNow Security Operations

September 2026

Free Report: NetWitness NDR vs. ServiceNow Security Operations

Find out what your peers are saying about NetWitness NDR vs. ServiceNow Security Operations and other solutions. Updated: September 2026.

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