Try our new research platform with insights from 80,000+ expert users

NetWitness NDR vs ServiceNow Security Operations comparison

NetWitness and ServiceNow are both solutions in the Security Orchestration Automation and Response (SOAR) category. NetWitness is ranked #25, while ServiceNow is ranked #6 with an average rating of 8.1. NetWitness holds a 0.8% mindshare in SOAR, compared to ServiceNow’s 3.5% mindshare. Additionally, 87% of NetWitness users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.
NetWitness NDR
Read 15 NetWitness NDR reviews
  • 1,829 Views
  • 201 Comparison Views
87% willing to recommend
ServiceNow Security Operations
Read 22 ServiceNow Security Operations reviews
  • 2,198 Views
  • 1,627 Comparison Views
95% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive SummaryUpdated on Dec 5, 2024

NetWitness NDR and ServiceNow Security Operations compete in the cybersecurity domain, with ServiceNow often emerging as the leading product due to its comprehensive features, despite NetWitness being favored for pricing and support.

Features: NetWitness NDR offers real-time threat detection, advanced analytics, and thorough traffic analysis. ServiceNow Security Operations stands out for its integration capabilities, automation, and efficient incident response processes.

Room for Improvement: NetWitness NDR could enhance integration with additional third-party systems, improve scalability options, and expand its dashboard customizations. ServiceNow Security Operations could benefit from speeding up its initial setup process, increasing ease of use for non-technical users, and offering better out-of-the-box reporting.

Ease of Deployment and Customer Service: NetWitness NDR is straightforward to deploy and backed by robust customer support, improving operational efficiency. ServiceNow may require more initial setup time but delivers exceptional service delivery and scalability, with extensive customization and integration flexibility.

Pricing and ROI: NetWitness NDR provides competitive pricing with good ROI through efficient threat detection and reduced incident response times. ServiceNow Security Operations, despite higher setup costs, offers sustainable ROI through comprehensive security analytics and streamlined workflows, justifying its price for long-term efficiencies.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed NetWitness NDR vs. ServiceNow Security Operations Report (Updated: September 2025).
Buyer's Guide
NetWitness NDR vs. ServiceNow Security Operations
September 2025
Download the complete report
Helped 872,778 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NetWitness NDR
Ranking in Security Orchestration Automation and Response (SOAR)
25th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
15
Ranking in other categories
Endpoint Protection Platform (EPP) (59th), Threat Intelligence Platforms (TIP) (40th), Endpoint Detection and Response (EDR) (63rd), Network Detection and Response (NDR) (19th), Extended Detection and Response (XDR) (37th)
ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
6th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Risk-Based Vulnerability Management (9th)
 

Mindshare comparison

As of October 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of NetWitness NDR is 0.8%, up from 0.5% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.5%, down from 4.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR) Market Share Distribution
ProductMarket Share (%)
ServiceNow Security Operations3.5%
NetWitness NDR0.8%
Other95.7%
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

SupravatMaji - PeerSpot reviewer
Beneficial single unified dashboard, good native application integration, and high availability
My advice to those wanting to implement RSA NetWitness Network is they have to first do a little due diligence, such as the exact requirement based on their needs. That will give them a direction for their investment because otherwise, the bill of material or bill of quantity (BOQ) may be higher side. It is important to do good due intelligence on the environment, see the exact requirement, and then go ahead with the solution. The solution is perfectly stable. I rate RSA NetWitness Network a nine out of ten.
Read full review
Abhinay Sharma - PeerSpot reviewer
Experience seamless integration and effective incident response with a little room for improvement in setup time
Integration is crucial in ServiceNow Security Operations because everything must be integrated to obtain data. Without integration, the solution is not as beneficial as expected. In SecOps, real-time data is essential to avoid discrepancies between real-time events and ServiceNow data. Multiple tools integrate with ServiceNow Security Operations, with Qualys being one of them. ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action. The main benefit is not having to access separate tools for different data. It provides a unified user experience where all work and fixes can be managed from one location.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is very easy to use, and its usability is great. The use cases are also very easy. The visualizations of the use cases are magnificent. You cannot find this in any other solution. From my point of view, it is great."
"The interface of this solution is very flexible and easy to use."
"This solution allows us to locate the malware in real-time."
"Technical support is knowledgeable."
"NetWitness Endpoint's most valuable features are its interoperability across many different operating systems and the ease of pivoting from network to endpoint via a single console."
"It helps our security team respond more accurately when there are threats, then we get less false positives or negatives."
"The log correlation is good."
"Ability to isolate the machine when there are malicious files."
More NetWitness NDR pros
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"The solution is available over the cloud and is easy to manage."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"My favorite feature is the application vulnerability scanner."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"Reduces time to closure and closure metrics for vulnerabilities."
More ServiceNow Security Operations pros
 

Cons

"Threat detection could be better."
"Its price could be improved. It is an expensive product. Its training is also too expensive. It would be great if they can have a better pricing scheme for the training."
"I would like to see Security Orchestration and Response Automation (SOAR) integration."
"We would like to see the hunting and investigation features of this solution improved, in order to provide better visibility of issues."
"The deployment process is complex. I don't know why, but this solution will suddenly stop working. Logs stop coming. Often, one thing or another stops working. Most of the time, one of my team members is working with troubleshooting and working with technical support. Log passing is also one of the biggest challenge."
"RSA NetWitness Network could improve on integration with non-native application integration."
"The contamination feature could be improved."
"The threat intelligence could improve in RSA NetWitness Endpoint."
More NetWitness NDR cons
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"It doesn't interact with things very well."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"The dashboard and playbook creation will need to improve"
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"There is room for improvement in terms of developer support and documentation."
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
More ServiceNow Security Operations cons
 

Pricing and Cost Advice

"They can easily adjust if you have the requirements which are required. If you have a budget cut or a budget constraint, they can bend."
"It is an expensive product."
"We are on a three-year contract to use RSA NetWitness Network."
"The cost depends on the number of endpoints that you want to monitor, but it is not expensive."
"I do not have any opinion on the pricing or licensing of the product."
"The price of the solution depends on the environment. If the environment is large then it will cost more. However, the larger the environment with more endpoints, you will receive an increased discount. If the environment is very small, then you might think it is expensive. It is always better to buy in bulk to receive a discount. The minimum number of assets is usually 500, with discounts on 1000 and 2000."
"The pricing is not very economical. It is a quite costly product for India. One thing is that when you purchase it, you have to purchase a module separately."
"NetWitness Endpoint is less costly than its competitors, but it offers fewer features."
More NetWitness NDR pricing and cost advice
"This product is a good value for the money."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"It is an expensive product."
"The product is more expensive than other solutions."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
report
See which vendors are best for you
Use our free recommendation engine to learn which Security Orchestration Automation and Response (SOAR) solutions are best for your needs.
See recommendations
872,778 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
12%
Computer Software Company
11%
Manufacturing Company
8%
Government
7%
Financial Services Firm
19%
Manufacturing Company
13%
Computer Software Company
8%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise2
Large Enterprise5
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise15
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
See all answers
What is your experience regarding pricing and costs for ServiceNow Security Operations?
It is relatively expensive but manageable.
See all answers
What needs improvement with ServiceNow Security Operations?
ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator. It would be beneficial if, similar to the Discovery module which assess...
See all answers
 

Comparisons

Darktrace vs NetWitness NDR Logo
Darktrace vs NetWitness NDR
Compared 14% of the time
Cortex XDR by Palo Alto Networks vs NetWitness NDR Logo
Cortex XDR by Palo Alto Networks vs NetWitness NDR
Compared 8% of the time
Fidelis Elevate vs NetWitness NDR Logo
Fidelis Elevate vs NetWitness NDR
Compared 8% of the time
ExtraHop Reveal(x) vs NetWitness NDR Logo
ExtraHop Reveal(x) vs NetWitness NDR
Compared 6% of the time
Wazuh vs NetWitness NDR Logo
Wazuh vs NetWitness NDR
Compared 6% of the time
More NetWitness NDR Competitors
Splunk SOAR vs ServiceNow Security Operations Logo
Splunk SOAR vs ServiceNow Security Operations
Compared 20% of the time
Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations Logo
Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations
Compared 19% of the time
Microsoft Sentinel vs ServiceNow Security Operations Logo
Microsoft Sentinel vs ServiceNow Security Operations
Compared 11% of the time
Tines vs ServiceNow Security Operations Logo
Tines vs ServiceNow Security Operations
Compared 8% of the time
More ServiceNow Security Operations Competitors
 

Product Reports

Buyer's Guide
NetWitness NDR
October 2025
NetWitness NDR reportDownload NetWitness NDR product report
Buyer's Guide
ServiceNow Security Operations
October 2025
ServiceNow Security Operations reportDownload ServiceNow Security Operations product report
 

Also Known As

RSA ECAT, NetWitness Network
No data available
 

Overview

Using a centralized combination of network and endpoint analysis, behavioral analysis, data science techniques and threat intelligence, NetWitness NDR helps analysts detect and resolve known and unknown attacks while automating and orchestrating the incident response lifecycle. With these capabilities on one platform, security teams can collapse disparate tools and data into a powerful, blazingly fast user interface.

NetWitness

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions. 

ServiceNow
 

Sample Customers

ADP, Ameritas, Partners Healthcare
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Buyer's Guide
NetWitness NDR vs. ServiceNow Security Operations
September 2025
Free Report: NetWitness NDR vs. ServiceNow Security Operations
Find out what your peers are saying about NetWitness NDR vs. ServiceNow Security Operations and other solutions. Updated: September 2025.
DOWNLOAD NOW
872,778 professionals have used our research since 2012.
See our NetWitness NDR vs. ServiceNow Security Operations report.

We monitor all Security Orchestration Automation and Response (SOAR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.