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NetWitness NDR vs ServiceNow Security Operations comparison

NetWitness and ServiceNow are both solutions in the Security Orchestration Automation and Response (SOAR) category. NetWitness is ranked #24, while ServiceNow is ranked #8 with an average rating of 8.1. NetWitness holds a 0.6% mindshare in SOAR, compared to ServiceNow’s 3.9% mindshare. Additionally, 87% of NetWitness users are willing to recommend the solution, compared to 94% of ServiceNow users who would recommend it.
NetWitness NDR
Read 15 NetWitness NDR reviews
  • 202 Views
  • 151 Comparison Views
87% willing to recommend
ServiceNow Security Operations
Read 20 ServiceNow Security Operations reviews
  • 2,265 Views
  • 1,363 Comparison Views
94% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 5, 2024

NetWitness NDR and ServiceNow Security Operations compete in the cybersecurity domain, with ServiceNow often emerging as the leading product due to its comprehensive features, despite NetWitness being favored for pricing and support.

Features: NetWitness NDR offers real-time threat detection, advanced analytics, and thorough traffic analysis. ServiceNow Security Operations stands out for its integration capabilities, automation, and efficient incident response processes.

Room for Improvement: NetWitness NDR could enhance integration with additional third-party systems, improve scalability options, and expand its dashboard customizations. ServiceNow Security Operations could benefit from speeding up its initial setup process, increasing ease of use for non-technical users, and offering better out-of-the-box reporting.

Ease of Deployment and Customer Service: NetWitness NDR is straightforward to deploy and backed by robust customer support, improving operational efficiency. ServiceNow may require more initial setup time but delivers exceptional service delivery and scalability, with extensive customization and integration flexibility.

Pricing and ROI: NetWitness NDR provides competitive pricing with good ROI through efficient threat detection and reduced incident response times. ServiceNow Security Operations, despite higher setup costs, offers sustainable ROI through comprehensive security analytics and streamlined workflows, justifying its price for long-term efficiencies.

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To learn more, read our detailed NetWitness NDR vs. ServiceNow Security Operations Report (Updated: April 2025).
Buyer's Guide
NetWitness NDR vs. ServiceNow Security Operations
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NetWitness NDR
Ranking in Security Orchestration Automation and Response (SOAR)
24th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
15
Ranking in other categories
Endpoint Protection Platform (EPP) (59th), Threat Intelligence Platforms (35th), Endpoint Detection and Response (EDR) (63rd), Network Detection and Response (NDR) (20th), Extended Detection and Response (XDR) (36th)
ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
8th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
20
Ranking in other categories
Security Incident Response (2nd), Risk-Based Vulnerability Management (10th)
 

Mindshare comparison

As of May 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of NetWitness NDR is 0.6%, up from 0.4% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.9%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

SupravatMaji - PeerSpot reviewer
Beneficial single unified dashboard, good native application integration, and high availability
My advice to those wanting to implement RSA NetWitness Network is they have to first do a little due diligence, such as the exact requirement based on their needs. That will give them a direction for their investment because otherwise, the bill of material or bill of quantity (BOQ) may be higher side. It is important to do good due intelligence on the environment, see the exact requirement, and then go ahead with the solution. The solution is perfectly stable. I rate RSA NetWitness Network a nine out of ten.
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KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The log correlation is good."
"It is stable. We have been using it for some time, without any issues."
"Technical support is knowledgeable."
"We've contacted technical support several times. They've been very good. They have been able to help us resolve our issues."
"The most valuable feature of RSA NetWitness Network is the single unified dashboard from which you can manage all the different products of RSA. Additionally, the integration with native applications is good."
"It helps our security team respond more accurately when there are threats, then we get less false positives or negatives."
"NetWitness Endpoint's most valuable features are its interoperability across many different operating systems and the ease of pivoting from network to endpoint via a single console."
"This solution allows us to locate the malware in real-time."
More NetWitness NDR pros
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."
"The product has a very simple UI."
"Reduces time to closure and closure metrics for vulnerabilities."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"My favorite feature is the application vulnerability scanner."
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
More ServiceNow Security Operations pros
 

Cons

"The solution lacks a reporting engine."
"The solution is modular, for example you can buy the RSA ePack, which you buy as a module is not part of the conduit solution. They could include it and have it as an all-in-one solution."
"This solution needs an upgrade in reporting. I have heard from RSA that they are working on this, but as of yet it is not available."
"RSA NetWitness Network could improve on integration with non-native application integration."
"Its price could be improved. It is an expensive product. Its training is also too expensive. It would be great if they can have a better pricing scheme for the training."
"The initial setup requires a high level of skill."
"I would like to see Security Orchestration and Response Automation (SOAR) integration."
"We would like to see the hunting and investigation features of this solution improved, in order to provide better visibility of issues."
More NetWitness NDR cons
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"The dashboard and playbook creation will need to improve"
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"There is room for improvement in terms of developer support and documentation."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"Report generation within ServiceNow can take some time."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
More ServiceNow Security Operations cons
 

Pricing and Cost Advice

"They can easily adjust if you have the requirements which are required. If you have a budget cut or a budget constraint, they can bend."
"The pricing is not very economical. It is a quite costly product for India. One thing is that when you purchase it, you have to purchase a module separately."
"The price of the solution depends on the environment. If the environment is large then it will cost more. However, the larger the environment with more endpoints, you will receive an increased discount. If the environment is very small, then you might think it is expensive. It is always better to buy in bulk to receive a discount. The minimum number of assets is usually 500, with discounts on 1000 and 2000."
"It is an expensive product."
"We are on a three-year contract to use RSA NetWitness Network."
"The cost depends on the number of endpoints that you want to monitor, but it is not expensive."
"With RSA, there is flexibility in choosing the service, products, and the range that meets your requirement, as well as they are flexible in terms of pricing."
"It is highly scalable. It can be bought based on your requirements."
More NetWitness NDR pricing and cost advice
"This product is a good value for the money."
"It is an expensive product."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The product is more expensive than other solutions."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
16%
Government
9%
Manufacturing Company
9%
Financial Services Firm
20%
Manufacturing Company
11%
Computer Software Company
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

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Earn 20 points
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
See all answers
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
See all answers
What needs improvement with ServiceNow Security Operations?
Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time.
See all answers
 

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More ServiceNow Security Operations Competitors
 

Product Reports

Buyer's Guide
NetWitness NDR
April 2025
NetWitness NDR reportDownload NetWitness NDR product report
Buyer's Guide
ServiceNow Security Operations
April 2025
ServiceNow Security Operations reportDownload ServiceNow Security Operations product report
 

Also Known As

RSA ECAT, NetWitness Network
No data available
 

Overview

Using a centralized combination of network and endpoint analysis, behavioral analysis, data science techniques and threat intelligence, NetWitness NDR helps analysts detect and resolve known and unknown attacks while automating and orchestrating the incident response lifecycle. With these capabilities on one platform, security teams can collapse disparate tools and data into a powerful, blazingly fast user interface.

NetWitness

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions. 

ServiceNow
 

Sample Customers

ADP, Ameritas, Partners Healthcare
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Buyer's Guide
NetWitness NDR vs. ServiceNow Security Operations
April 2025
Free Report: NetWitness NDR vs. ServiceNow Security Operations
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We monitor all Security Orchestration Automation and Response (SOAR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.