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Armis vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Armis
Ranking in Risk-Based Vulnerability Management
9th
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
12
Ranking in other categories
IoT Security (1st), Cyber Asset Attack Surface Management (CAASM) (1st), Cyber-Physical Systems Protection (1st)
ServiceNow Security Operations
Ranking in Risk-Based Vulnerability Management
11th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
23
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (9th)
 

Mindshare comparison

As of March 2026, in the Risk-Based Vulnerability Management category, the mindshare of Armis is 3.4%, up from 2.1% compared to the previous year. The mindshare of ServiceNow Security Operations is 1.7%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Risk-Based Vulnerability Management Mindshare Distribution
ProductMindshare (%)
Armis3.4%
ServiceNow Security Operations1.7%
Other94.9%
Risk-Based Vulnerability Management
 

Featured Reviews

SaketShrivastava - PeerSpot reviewer
Technology And Digitization Lead at JLL
Comprehensive asset visibility and OT operations support enhance risk mitigation
I use Armis for asset discovery and vulnerability assessments of the OT network Armis is easy to use. Very few software solutions have OT capabilities that do not impact OT operations. Its asset visibility is good as well. This comprehensive feature set is crucial for our operations.…
SH
Freelancer at a media company with 1,001-5,000 employees
Gaining unified control over vulnerabilities has improved governance but pricing and support need work
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It determines which assets and devices are at risk, alerts you if there's a risk, and categorizes all assets, including personal computers, mobile phones, servers, televisions, cars, and video game consoles."
"Armis is easy to use."
"Armis is a straightforward and user-friendly solution."
"The technology is good."
"The initial setup and deployment were simple."
"Armis has positively impacted my organization by helping me identify vulnerabilities more effectively, especially on assets that I did not know existed on the network."
"The tool is user-friendly and helps to detect vulnerabilities."
"The solution’s vulnerability monitoring system is very good."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
 

Cons

"The vulnerability assessment for Windows is not that great. It misses out on a lot of vulnerabilities."
"There isn't anything specific that needs improvement."
"The solution's vulnerability testing could be improved."
"We face issues during implementation."
"We have faced issues with the tool's stability."
"Armis could improve its geographic spread and marketing campaigns across regions."
"There are occasional issues with some built-in integrations that require troubleshooting, particularly with DHCP integration. Developing additional integrations would be beneficial."
"After implementing Armis, an organization experiences it as an add-on. Without asset visibility or vulnerability prioritization, it becomes a useless product."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"The initial setup is difficult."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"I would rate technical support for ServiceNow Security Operations as a six out of ten in terms of faster resolution."
"It doesn't interact with things very well."
 

Pricing and Cost Advice

"The tool is cheap."
"This product is a good value for the money."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"It is an expensive product."
"The product is more expensive than other solutions."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Government
9%
Financial Services Firm
9%
Computer Software Company
8%
Financial Services Firm
15%
Manufacturing Company
14%
Government
7%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise1
Large Enterprise6
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise16
 

Questions from the Community

What needs improvement with Armis?
Armis can be somewhat expensive and there is not much sales presence for Armis. Without any existing security solution on the customer's end, Armis will only collect telemetry data, which is the de...
What is your primary use case for Armis?
I am a distributor for Armis and have been working with them for about two to three years now. I am familiar with Armis Centrix for asset management and security. Armis is typically used for correl...
What needs improvement with ServiceNow Security Operations?
ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator. It would be beneficial if, similar to the Discovery module which assess...
What advice do you have for others considering ServiceNow Security Operations?
Initially, acquire basic knowledge about the system and understand how ServiceNow Security Operations operates with other tools. This understanding is essential before starting the implementation p...
 

Overview

 

Sample Customers

Samsung Research America, IDT Corporation, Gett
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Armis vs. ServiceNow Security Operations and other solutions. Updated: February 2026.
884,933 professionals have used our research since 2012.