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Armis vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Zafran Security
Sponsored
Average Rating
9.6
Reviews Sentiment
7.8
Number of Reviews
6
Ranking in other categories
Vulnerability Management (16th), Continuous Threat Exposure Management (CTEM) (1st)
Armis
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
10
Ranking in other categories
IoT Security (2nd), Cyber Asset Attack Surface Management (CAASM) (1st), Risk-Based Vulnerability Management (8th), Cyber-Physical Systems Protection (1st)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (6th), Risk-Based Vulnerability Management (9th)
 

Featured Reviews

Israel Cavazos Landini - PeerSpot reviewer
Weekly insights and risk analysis facilitate informed security decisions
I appreciate the weekly insights Zafran provides, which include critical topics for networks and IT security, allowing us to evaluate which insights apply to our environment. The organization score feature is valuable to keep the leadership team updated on how our infrastructure fares security-wise. The applicable risk level versus base risk level feature is beneficial because prior to Zafran, we only used the base risk level, but now understand that risk depends on the asset itself. Zafran is an excellent tool.
SaketShrivastava - PeerSpot reviewer
Comprehensive asset visibility and OT operations support enhance risk mitigation
I use Armis for asset discovery and vulnerability assessments of the OT network Armis is easy to use. Very few software solutions have OT capabilities that do not impact OT operations. Its asset visibility is good as well. This comprehensive feature set is crucial for our operations.…
Abhinay Sharma - PeerSpot reviewer
Experience seamless integration and effective incident response with a little room for improvement in setup time
Integration is crucial in ServiceNow Security Operations because everything must be integrated to obtain data. Without integration, the solution is not as beneficial as expected. In SecOps, real-time data is essential to avoid discrepancies between real-time events and ServiceNow data. Multiple tools integrate with ServiceNow Security Operations, with Qualys being one of them. ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action. The main benefit is not having to access separate tools for different data. It provides a unified user experience where all work and fixes can be managed from one location.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Overall, we have seen about eighty-seven percent reduction of the number of vulnerabilities that require urgency to remediate, specifically the number of criticals."
"We are able to see the real risk of a vulnerability on our environment with our security tools."
"We saw benefits from Zafran Security almost immediately after deploying it."
"Zafran has become an indispensable tool in our cybersecurity arsenal."
"Zafran is an excellent tool."
"Armis is easy to use."
"The solution’s vulnerability monitoring system is very good."
"The tool is user-friendly and helps to detect vulnerabilities."
"Armis saves time by automating asset inventory management, allowing enterprises to quickly strategize by understanding their assets and exposures."
"The most valuable feature of the solution is asset tracking."
"The initial setup and deployment were simple."
"Armis is very easy to implement due to its agentless design and offers a granular level of visibility for all assets in the network."
"The technology is good."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."
"My favorite feature is the application vulnerability scanner."
"The solution is available over the cloud and is easy to manage."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"The ease of use is great."
"The product has a very simple UI."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
 

Cons

"The dashboarding and reporting functionality of Zafran Security is an area that definitely could use some improvements."
"I think the ability to have some enhanced reporting capabilities is something they can improve on, as they have good reports but we have asked for some specific reporting enhancements."
"Initially, we were somewhat concerned about the scalability of Zafran due to our large asset count and the substantial amount of information we needed to process."
"We face issues during implementation."
"Armis doesn't have a back intel feature."
"We face difficulties in integrating the product with ticketing tools like ServiceNow."
"The vulnerability assessment for Windows is not that great. It misses out on a lot of vulnerabilities."
"There isn't anything specific that needs improvement."
"There are occasional issues with some built-in integrations that require troubleshooting, particularly with DHCP integration. Developing additional integrations would be beneficial."
"The solution's vulnerability testing could be improved."
"We have faced issues with the tool's stability."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"There is room for improvement in terms of developer support and documentation."
"The dashboard and playbook creation will need to improve"
"We'd like customization to be easier in terms of the UI and using the dashboards."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"It doesn't interact with things very well."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
 

Pricing and Cost Advice

Information not available
"The tool is cheap."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"It is an expensive product."
"This product is a good value for the money."
"The product is more expensive than other solutions."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Computer Software Company
9%
Manufacturing Company
8%
Government
6%
Government
11%
Computer Software Company
10%
Manufacturing Company
9%
Financial Services Firm
9%
Financial Services Firm
20%
Manufacturing Company
13%
Computer Software Company
8%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business4
Large Enterprise6
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise15
 

Questions from the Community

What is your experience regarding pricing and costs for Zafran Security?
Since we stood Zafran Security up in our private cloud, we handle the maintenance on our side. As we opted not to use...
What needs improvement with Zafran Security?
In terms of areas for improvement, Zafran Security is doing a really great job as a new and emerging company. Oftenti...
What is your primary use case for Zafran Security?
My use cases for Zafran Security revolve around two primary areas. One is around vulnerability management and priorit...
What do you like most about Armis?
Armis is a straightforward and user-friendly solution.
What needs improvement with Armis?
The vulnerability assessment for Windows is not that great. It misses out on a lot of vulnerabilities. Additionally, ...
What is your primary use case for Armis?
I use Armis ( /products/armis-reviews ) for asset discovery and vulnerability assessments of the OT network.
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What needs improvement with ServiceNow Security Operations?
ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data agg...
 

Overview

 

Sample Customers

Information Not Available
Samsung Research America, IDT Corporation, Gett
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Armis vs. ServiceNow Security Operations and other solutions. Updated: September 2025.
869,202 professionals have used our research since 2012.