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Armis vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Armis
Ranking in Risk-Based Vulnerability Management
8th
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
17
Ranking in other categories
IoT Security (2nd), Cyber Asset Attack Surface Management (CAASM) (2nd), Cyber-Physical Systems Protection (1st)
ServiceNow Security Operations
Ranking in Risk-Based Vulnerability Management
17th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (9th)
 

Mindshare comparison

As of November 2026, in the Risk-Based Vulnerability Management category, the mindshare of Armis is 2.7%, down from 2.8% compared to the previous year. The mindshare of ServiceNow Security Operations is 1.8%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Risk-Based Vulnerability Management Mindshare Distribution
ProductMindshare (%)
Armis2.7%
ServiceNow Security Operations1.8%
Other95.5%
Risk-Based Vulnerability Management
 

Featured Reviews

Akhilesh Mishra - PeerSpot reviewer
Technical Lead Pre-Sales at M.TECH Solutions India Pvt. Ltd.
Comprehensive visibility has transformed how I secure and prioritize risks across connected devices
The best features Armis offers include vulnerability management for OT and IoT devices, providing risk prioritization, and offering protection across all connected assets. Armis cyber exposure management is very good as it provides continuous visibility, risk prioritization, and protection across all connected assets. Armis has positively impacted my organization by providing asset discovery for both OT and IoT, as well as threat visibility for OT and IoT devices along with vulnerability information, including the CVE number so that I can fix the threat on OT and IoT devices. Most of the time, focus is on IT devices and attention is not paid to OT and IoT. Armis facilitates focus on OT and IoT as well, closing the gap that often exists. Armis makes life easier for customers by providing visibility of OT and IoT, as well as threat visibility. Armis has a user-friendly interface, is very useful for customers, provides quality support, and has a global presence allowing easy access for both customers and Armis representatives. The console is user-friendly. Armis handles compliance requirements in my industry very well and is useful.
SH
Freelancer at a media company with 1,001-5,000 employees
Gaining unified control over vulnerabilities has improved governance but pricing and support need work
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Armis is very easy to implement due to its agentless design and offers a granular level of visibility for all assets in the network."
"Armis saves time by automating asset inventory management, allowing enterprises to quickly strategize by understanding their assets and exposures."
"Armis has a positive impact by improving enterprise-wide asset visibility, strengthening risk awareness, and helping the security operations team reduce blind spots."
"Armis has reduced the cost of employment because before, I had to take all the logs, and the logs required so many more employees, but currently, one employee is handling everything, saving the cost of four employees."
"Armis is a straightforward and user-friendly solution."
"The technology is good."
"Armis is easy to use."
"Armis has positively impacted my organization by helping me identify vulnerabilities more effectively, especially on assets that I did not know existed on the network."
"When things are set up correctly it goes really smooth, however, it's getting there that takes time."
"These features are very seamless, and the workspace along with the unified view of the entire application is something that is very impressive."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"The solution is available over the cloud and is easy to manage."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"The ServiceNow platform provides tremendous value to organizations that not only want to implement SecOps, but when integrated with IT Service Management, IT Operations Management, Software Asset Management, Governance Risk and Compliance, and into their overall strategy for digital and business transformation."
"ServiceNow Security Operations has helped me in getting more precise results."
"The solution is stable."
 

Cons

"There isn't anything specific that needs improvement."
"There are occasional issues with some built-in integrations that require troubleshooting, particularly with DHCP integration. Developing additional integrations would be beneficial."
"My experience with Armis has been positive, especially around asset visibility, unmanaged device monitoring, and risk intelligence. However, there are a few areas for improvement."
"Armis could improve its geographic spread and marketing campaigns across regions."
"The OpenText solution we used had to improve its development in relation to cloud environments. They have started to offer a version that works on the cloud, but they are really behind in that aspect today."
"The vulnerability assessment for Windows is not that great. It misses out on a lot of vulnerabilities."
"Armis doesn't have a back intel feature."
"We face difficulties in integrating the product with ticketing tools like ServiceNow."
"There is room for improvement in terms of developer support and documentation."
"The product of ServiceNow Security Operations needs more features. The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"It would be ideal if there were already integrations available in ServiceNow with third-party tools."
"You can't connect to anything. It doesn't interact with things very well."
"The dashboard and playbook creation will need to improve"
 

Pricing and Cost Advice

"The tool is cheap."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"This product is a good value for the money."
"The product is more expensive than other solutions."
"It is an expensive product."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Financial Services Firm
9%
Healthcare Company
7%
Government
7%
Financial Services Firm
15%
Manufacturing Company
9%
Outsourcing Company
6%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise3
Large Enterprise8
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
 

Questions from the Community

What needs improvement with Armis?
For improvement, I suggest adopting more automation and making the solution AI-enabled. If Armis can be autonomous, it will be more useful for customers. If it can respond to threats in real-time, ...
What is your primary use case for Armis?
My main use case is to identify all the devices in my network, connect to them, and identify the exposure alerts for those devices. I only have to discover all the devices, connect to them, and ide...
What advice do you have for others considering Armis?
I advise that if you want cybersecurity, then you can mostly explore this tool. Armis is very useful. Instead of other tools, it will be very helpful and the AI feature is very great.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not call it cheap; rather, I am looking at it as a product owner.
What needs improvement with ServiceNow Security Operations?
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show th...
What advice do you have for others considering ServiceNow Security Operations?
For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spend one or two hours familiarizing themselves with FortiGating, and that will be ...
 

Overview

 

Sample Customers

Samsung Research America, IDT Corporation, Gett
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Armis vs. ServiceNow Security Operations and other solutions. Updated: September 2026.
920,929 professionals have used our research since 2012.