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Armis vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Zafran Security
Sponsored
Average Rating
9.6
Reviews Sentiment
7.8
Number of Reviews
6
Ranking in other categories
Vulnerability Management (18th), Continuous Threat Exposure Management (CTEM) (3rd)
Armis
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
10
Ranking in other categories
IoT Security (2nd), Cyber Asset Attack Surface Management (CAASM) (1st), Risk-Based Vulnerability Management (10th), Cyber-Physical Systems Protection (1st)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (7th), Risk-Based Vulnerability Management (11th)
 

Featured Reviews

Reviewer6233 - PeerSpot reviewer
Works at a healthcare company with 10,001+ employees
Has become an indispensable tool in our cybersecurity arsenal
While Zafran Security is already a powerful tool, there are areas where it could be further improved to provide even greater value. One key area for enhancement is the searching capabilities within its vulnerabilities module. By incorporating the ability to create Boolean searches, users would gain the ability to apply more complex filters and customize their search criteria. This would greatly enhance the precision and efficiency with which security teams can identify and prioritize vulnerabilities. Having such tailored search capabilities would save time and resources by narrowing down vast lists of vulnerabilities to those that meet specific parameters relevant to our unique risk environment. Additionally, integrating more robust reporting and visualization tools would be advantageous. Enhanced dashboards that offer customizable visual representations of risk configurations and threat landscapes would facilitate better communication with stakeholders, making it easier to explain vulnerabilities and the rationale behind certain security measures. This would also aid in demonstrating the improvements and value derived from existing security investments to leadership and non-technical team members.
SaketShrivastava - PeerSpot reviewer
Technology and Digitization Lead at JLL
Comprehensive asset visibility and OT operations support enhance risk mitigation
I use Armis for asset discovery and vulnerability assessments of the OT network Armis is easy to use. Very few software solutions have OT capabilities that do not impact OT operations. Its asset visibility is good as well. This comprehensive feature set is crucial for our operations.…
KK
Associate Vice President at Wissen infotech
Effectively manages vulnerabilities and reduces false positives
ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such. There are many aspects that we could handle. For certain vulnerabilities, remediation requires spending extra on hardware or OS upgrades, or purchasing new versions, which implies a cost. For that reason, we can take an exception for a couple of months or days, and once that exception expires, that vulnerability automatically reappears. These features help us ensure that everything is under control, and when we discuss vulnerabilities, we can consolidate them into one central category, which means working on one vulnerability automatically resolves the rest, making it efficient with the features provided.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We are able to see the real risk of a vulnerability on our environment with our security tools."
"With Zafran Security, it integrates with your security controls, allowing you to take that risk score and reduce it based on the controls in place or increase the risk based on different factors, such as if the issue is internet reachable or if there's an exploit in the wild."
"Zafran has become an indispensable tool in our cybersecurity arsenal."
"Zafran is an excellent tool."
"Overall, we have seen about eighty-seven percent reduction of the number of vulnerabilities that require urgency to remediate, specifically the number of criticals."
"We saw benefits from Zafran Security almost immediately after deploying it."
"The tool is user-friendly and helps to detect vulnerabilities."
"Armis is a straightforward and user-friendly solution."
"The most valuable feature of the solution is asset tracking."
"It determines which assets and devices are at risk, alerts you if there's a risk, and categorizes all assets, including personal computers, mobile phones, servers, televisions, cars, and video game consoles."
"Armis is very easy to implement due to its agentless design and offers a granular level of visibility for all assets in the network."
"The solution’s vulnerability monitoring system is very good."
"The initial setup and deployment were simple."
"Armis is easy to use."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"My favorite feature is the application vulnerability scanner."
"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."
"The solution is available over the cloud and is easy to manage."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."
"It has helped optimize security costs by consolidating multiple tools into one platform."
 

Cons

"Initially, we were somewhat concerned about the scalability of Zafran due to our large asset count and the substantial amount of information we needed to process."
"I think the ability to have some enhanced reporting capabilities is something they can improve on, as they have good reports but we have asked for some specific reporting enhancements."
"The dashboarding and reporting functionality of Zafran Security is an area that definitely could use some improvements."
"We face difficulties in integrating the product with ticketing tools like ServiceNow."
"There isn't anything specific that needs improvement."
"Like any IT tool, continuous learning and improvement are essential for the solution."
"Armis doesn't have a back intel feature."
"We have faced issues with the tool's stability."
"We face issues during implementation."
"There are occasional issues with some built-in integrations that require troubleshooting, particularly with DHCP integration. Developing additional integrations would be beneficial."
"The solution's vulnerability testing could be improved."
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"The initial setup is difficult."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"Report generation within ServiceNow can take some time."
 

Pricing and Cost Advice

Information not available
"The tool is cheap."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"This product is a good value for the money."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"It is an expensive product."
"The product is more expensive than other solutions."
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Manufacturing Company
8%
Computer Software Company
8%
Outsourcing Company
6%
Manufacturing Company
10%
Government
10%
Financial Services Firm
9%
Computer Software Company
8%
Financial Services Firm
17%
Manufacturing Company
14%
Computer Software Company
7%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business4
Large Enterprise6
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise15
 

Questions from the Community

What is your experience regarding pricing and costs for Zafran Security?
Since we stood Zafran Security up in our private cloud, we handle the maintenance on our side. As we opted not to use...
What needs improvement with Zafran Security?
In terms of areas for improvement, Zafran Security is doing a really great job as a new and emerging company. Oftenti...
What is your primary use case for Zafran Security?
My use cases for Zafran Security revolve around two primary areas. One is around vulnerability management and priorit...
What needs improvement with Armis?
The vulnerability assessment for Windows is not that great. It misses out on a lot of vulnerabilities. Additionally, ...
What is your primary use case for Armis?
I use Armis ( /products/armis-reviews ) for asset discovery and vulnerability assessments of the OT network.
What advice do you have for others considering Armis?
I have not seen any machine learning features or AI capabilities in the product. If AI provided a better understandin...
What needs improvement with ServiceNow Security Operations?
ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data agg...
What advice do you have for others considering ServiceNow Security Operations?
Initially, acquire basic knowledge about the system and understand how ServiceNow Security Operations operates with o...
 

Overview

 

Sample Customers

Information Not Available
Samsung Research America, IDT Corporation, Gett
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Armis vs. ServiceNow Security Operations and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.