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Armis vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Zafran Security
Sponsored
Average Rating
9.6
Reviews Sentiment
8.1
Number of Reviews
3
Ranking in other categories
Vulnerability Management (27th), Continuous Threat Exposure Management (CTEM) (6th)
Armis
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
10
Ranking in other categories
IoT Security (3rd), Cyber Asset Attack Surface Management (CAASM) (3rd), Risk-Based Vulnerability Management (9th), Cyber-Physical Systems Protection (2nd)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
20
Ranking in other categories
Security Incident Response (2nd), Security Orchestration Automation and Response (SOAR) (8th), Risk-Based Vulnerability Management (10th)
 

Featured Reviews

Israel Cavazos Landini - PeerSpot reviewer
Weekly insights and risk analysis facilitate informed security decisions
I appreciate the weekly insights Zafran provides, which include critical topics for networks and IT security, allowing us to evaluate which insights apply to our environment. The organization score feature is valuable to keep the leadership team updated on how our infrastructure fares security-wise. The applicable risk level versus base risk level feature is beneficial because prior to Zafran, we only used the base risk level, but now understand that risk depends on the asset itself. Zafran is an excellent tool.
SaketShrivastava - PeerSpot reviewer
Comprehensive asset visibility and OT operations support enhance risk mitigation
I use Armis for asset discovery and vulnerability assessments of the OT network Armis is easy to use. Very few software solutions have OT capabilities that do not impact OT operations. Its asset visibility is good as well. This comprehensive feature set is crucial for our operations.…
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Zafran has become an indispensable tool in our cybersecurity arsenal."
"We are able to see the real risk of a vulnerability on our environment with our security tools."
"Zafran is an excellent tool."
"Armis saves time by automating asset inventory management, allowing enterprises to quickly strategize by understanding their assets and exposures."
"Armis is very easy to implement due to its agentless design and offers a granular level of visibility for all assets in the network."
"Armis is very easy to implement due to its agentless design and offers a granular level of visibility for all assets in the network."
"It determines which assets and devices are at risk, alerts you if there's a risk, and categorizes all assets, including personal computers, mobile phones, servers, televisions, cars, and video game consoles."
"The technology is good."
"The most valuable feature of the solution is asset tracking."
"Armis is a straightforward and user-friendly solution."
"Armis is easy to use."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"Reduces time to closure and closure metrics for vulnerabilities."
"My favorite feature is the application vulnerability scanner."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"It's stable."
"The ease of use is great."
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
 

Cons

"Initially, we were somewhat concerned about the scalability of Zafran due to our large asset count and the substantial amount of information we needed to process."
"We face difficulties in integrating the product with ticketing tools like ServiceNow."
"There are occasional issues with some built-in integrations that require troubleshooting, particularly with DHCP integration. Developing additional integrations would be beneficial."
"There isn't anything specific that needs improvement."
"Like any IT tool, continuous learning and improvement are essential for the solution."
"Armis could improve its geographic spread and marketing campaigns across regions."
"We face issues during implementation."
"We have faced issues with the tool's stability."
"The solution's vulnerability testing could be improved."
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"Report generation within ServiceNow can take some time."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"There is room for improvement in terms of developer support and documentation."
 

Pricing and Cost Advice

Information not available
"The tool is cheap."
"This product is a good value for the money."
"It is an expensive product."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The product is more expensive than other solutions."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
12%
Manufacturing Company
7%
Government
6%
Government
13%
Computer Software Company
11%
Manufacturing Company
9%
Financial Services Firm
9%
Financial Services Firm
20%
Manufacturing Company
11%
Computer Software Company
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Zafran Security?
I find that the pricing for Zafran aligns well with the comprehensive features it offers. The asset and user-based li...
What needs improvement with Zafran Security?
Zafran is a new startup. Features are continuously being added or improved. 1) Continued integrations with existing (...
What is your primary use case for Zafran Security?
We connect this to our vulnerability scanner as input, our security tools to better determine risk, and our change ma...
What do you like most about Armis?
Armis is a straightforward and user-friendly solution.
What needs improvement with Armis?
The vulnerability assessment for Windows is not that great. It misses out on a lot of vulnerabilities. Additionally, ...
What is your primary use case for Armis?
I use Armis ( /products/armis-reviews ) for asset discovery and vulnerability assessments of the OT network.
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a tick...
 

Overview

 

Sample Customers

Information Not Available
Samsung Research America, IDT Corporation, Gett
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Armis vs. ServiceNow Security Operations and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.