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Armis vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Armis
Ranking in Risk-Based Vulnerability Management
6th
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
17
Ranking in other categories
IoT Security (2nd), Cyber Asset Attack Surface Management (CAASM) (2nd), Cyber-Physical Systems Protection (1st)
ServiceNow Security Operations
Ranking in Risk-Based Vulnerability Management
12th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (9th)
 

Mindshare comparison

As of August 2026, in the Risk-Based Vulnerability Management category, the mindshare of Armis is 2.8%, down from 3.0% compared to the previous year. The mindshare of ServiceNow Security Operations is 1.6%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Risk-Based Vulnerability Management Mindshare Distribution
ProductMindshare (%)
Armis2.8%
ServiceNow Security Operations1.6%
Other95.6%
Risk-Based Vulnerability Management
 

Featured Reviews

Akhilesh Mishra - PeerSpot reviewer
Technical Lead Pre-Sales at M.TECH Solutions India Pvt. Ltd.
Comprehensive visibility has transformed how I secure and prioritize risks across connected devices
The best features Armis offers include vulnerability management for OT and IoT devices, providing risk prioritization, and offering protection across all connected assets. Armis cyber exposure management is very good as it provides continuous visibility, risk prioritization, and protection across all connected assets. Armis has positively impacted my organization by providing asset discovery for both OT and IoT, as well as threat visibility for OT and IoT devices along with vulnerability information, including the CVE number so that I can fix the threat on OT and IoT devices. Most of the time, focus is on IT devices and attention is not paid to OT and IoT. Armis facilitates focus on OT and IoT as well, closing the gap that often exists. Armis makes life easier for customers by providing visibility of OT and IoT, as well as threat visibility. Armis has a user-friendly interface, is very useful for customers, provides quality support, and has a global presence allowing easy access for both customers and Armis representatives. The console is user-friendly. Armis handles compliance requirements in my industry very well and is useful.
Suhel Khan - PeerSpot reviewer
Senior Consultant (Siem Admin) at IBM
Precise incident handling has improved reporting and searching across complex security cases
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show that the status is still in progress, which is currently in a beta version, would definitely help people to understand that the status has changed for the incident.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Armis has a positive impact by improving enterprise-wide asset visibility, strengthening risk awareness, and helping the security operations team reduce blind spots."
"The tool is user-friendly and helps to detect vulnerabilities."
"Armis has reduced the cost of employment because before, I had to take all the logs, and the logs required so many more employees, but currently, one employee is handling everything, saving the cost of four employees."
"The initial setup and deployment were simple."
"The technology is good."
"Armis is a straightforward and user-friendly solution."
"Armis saves time by automating asset inventory management, allowing enterprises to quickly strategize by understanding their assets and exposures."
"The most valuable feature of the solution is asset tracking."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"The solution is available over the cloud and is easy to manage."
"The ease of use is great."
"When things are set up correctly it goes really smooth, however, it's getting there that takes time."
"The product has a very simple UI."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."
"It's stable."
 

Cons

"Like any IT tool, continuous learning and improvement are essential for the solution."
"In terms of stability, Armis is not completely stable, as sometimes incidents may occur."
"Armis could improve its geographic spread and marketing campaigns across regions."
"After implementing Armis, an organization experiences it as an add-on. Without asset visibility or vulnerability prioritization, it becomes a useless product."
"The OpenText solution we used had to improve its development in relation to cloud environments. They have started to offer a version that works on the cloud, but they are really behind in that aspect today."
"We face issues during implementation."
"We have faced issues with the tool's stability."
"There are occasional issues with some built-in integrations that require troubleshooting, particularly with DHCP integration. Developing additional integrations would be beneficial."
"It would be ideal if there were already integrations available in ServiceNow with third-party tools."
"ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator."
"The product of ServiceNow Security Operations needs more features. The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"A one-year delay from their go-live date is a bit too long."
"I would rate technical support for ServiceNow Security Operations as a six out of ten in terms of faster resolution."
"The dashboard and playbook creation will need to improve"
"There is room for improvement in terms of developer support and documentation."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
 

Pricing and Cost Advice

"The tool is cheap."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"It is an expensive product."
"The product is more expensive than other solutions."
"This product is a good value for the money."
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Financial Services Firm
9%
Government
9%
University
7%
Financial Services Firm
14%
Manufacturing Company
13%
Comms Service Provider
6%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise3
Large Enterprise8
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
 

Questions from the Community

What needs improvement with Armis?
For improvement, I suggest adopting more automation and making the solution AI-enabled. If Armis can be autonomous, it will be more useful for customers. If it can respond to threats in real-time, ...
What is your primary use case for Armis?
My main use case is to identify all the devices in my network, connect to them, and identify the exposure alerts for those devices. I only have to discover all the devices, connect to them, and ide...
What advice do you have for others considering Armis?
I advise that if you want cybersecurity, then you can mostly explore this tool. Armis is very useful. Instead of other tools, it will be very helpful and the AI feature is very great.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not call it cheap; rather, I am looking at it as a product owner.
What needs improvement with ServiceNow Security Operations?
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show th...
What advice do you have for others considering ServiceNow Security Operations?
For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spend one or two hours familiarizing themselves with FortiGating, and that will be ...
 

Overview

 

Sample Customers

Samsung Research America, IDT Corporation, Gett
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Armis vs. ServiceNow Security Operations and other solutions. Updated: June 2026.
908,858 professionals have used our research since 2012.