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Microsoft Defender Vulnerability Management vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Defender Vulnerab...
Ranking in Risk-Based Vulnerability Management
7th
Average Rating
8.2
Reviews Sentiment
6.4
Number of Reviews
18
Ranking in other categories
Vulnerability Management (17th), Advanced Threat Protection (ATP) (16th), Microsoft Security Suite (17th)
ServiceNow Security Operations
Ranking in Risk-Based Vulnerability Management
17th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (9th)
 

Mindshare comparison

As of November 2026, in the Risk-Based Vulnerability Management category, the mindshare of Microsoft Defender Vulnerability Management is 3.6%, down from 8.1% compared to the previous year. The mindshare of ServiceNow Security Operations is 1.8%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Risk-Based Vulnerability Management Mindshare Distribution
ProductMindshare (%)
Microsoft Defender Vulnerability Management3.6%
ServiceNow Security Operations1.8%
Other94.6%
Risk-Based Vulnerability Management
 

Featured Reviews

MK
Consultant at Dell Technologies
Asset discovery has helped prioritize risk and real-time intelligence provides stronger protection
Configuration of Microsoft Defender Vulnerability Management is something that needs improvement. In future updates of Microsoft Defender Vulnerability Management, I would like to see security enhancements. For example, for certain applications, even though the product has it, if the Windows Store is blocked, there is a bypass method using the WinGet command. The configuration part of Microsoft Defender Vulnerability Management is what should be focused on to be less complicated.
SH
Freelancer at a media company with 1,001-5,000 employees
Gaining unified control over vulnerabilities has improved governance but pricing and support need work
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Overall, I would rate Microsoft Defender Vulnerability Management a nine out of ten."
"Microsoft Defender Vulnerability Management provides several valuable features that I utilize, as I use it to control security configuration, for example, the apps that I use or the many connections from my router, and with this configuration, I can filter content and malware."
"Microsoft Defender Vulnerability Management provides regular advisories and recommendations that help improve our security posture."
"The solution is up-to-date and helps prevent zero-day attacks."
"A valuable feature is the ease of management and integration with Microsoft products."
"One valuable feature is the Microsoft Security Scorecard."
"The solution helps identify threats and vulnerabilities."
"The product’s most valuable features are compliance, recommendations, and inventories."
"When things are set up correctly it goes really smooth, however, it's getting there that takes time."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"Reduces time to closure and closure metrics for vulnerabilities."
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
"The product has a very simple UI, I like the look and feel, and I find it very easy to navigate."
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"It streamlines processes; it collects data, takes that data and turns it into information, and allows you to manage through dashboards and work lists, improving every facet of the overall process."
 

Cons

"The general support could be improved."
"The constant changes in the product configuration or the console setup can sometimes be challenging."
"Probably my only criticism would be the cost. It is expensive."
"The worst aspect is the refresh rate of the dashboard. A vulnerability I patch within 15 minutes takes 24 additional hours for an update."
"Regarding Microsoft's technical support, I would rate it a three out of ten; they could be more responsive and knowledgeable."
"The technical support takes too much time to resolve tickets."
"It is expensive."
"There is a good solution from Microsoft, however, there is a gap between Windows and Linux management."
"It would be ideal if there were already integrations available in ServiceNow with third-party tools."
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"A one-year delay from their go-live date is a bit too long."
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"Report generation within ServiceNow can take some time."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"You can't connect to anything. It doesn't interact with things very well."
 

Pricing and Cost Advice

"The licensing model follows a per-user per-month structure."
"The product’s pricing is medium."
"The licensing costs are reasonable."
"The tool is a bit costly."
"I rate the product's price a three on a scale of one to ten, where one is a low price, and ten is a high price."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"This product is a good value for the money."
"It is an expensive product."
"The product is more expensive than other solutions."
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Manufacturing Company
10%
Comms Service Provider
7%
Computer Software Company
7%
Financial Services Firm
15%
Manufacturing Company
9%
Outsourcing Company
6%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise8
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
 

Questions from the Community

What needs improvement with Microsoft Defender Vulnerability Management?
Configuration of Microsoft Defender Vulnerability Management is something that needs improvement. In future updates of Microsoft Defender Vulnerability Management, I would like to see security enha...
What is your primary use case for Microsoft Defender Vulnerability Management?
I can control the applications using Microsoft Defender Vulnerability Management, which are its best features for me personally. I use the Asset Discovery tool in Microsoft Defender Vulnerability M...
What is your experience regarding pricing and costs for ServiceNow Security Operations?
In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not call it cheap; rather, I am looking at it as a product owner.
What needs improvement with ServiceNow Security Operations?
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show th...
What advice do you have for others considering ServiceNow Security Operations?
For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spend one or two hours familiarizing themselves with FortiGating, and that will be ...
 

Overview

 

Sample Customers

Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Microsoft Defender Vulnerability Management vs. ServiceNow Security Operations and other solutions. Updated: September 2026.
920,929 professionals have used our research since 2012.