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Microsoft Defender Vulnerability Management vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Zafran Security
Sponsored
Average Rating
9.6
Reviews Sentiment
7.8
Number of Reviews
6
Ranking in other categories
Vulnerability Management (17th), Continuous Threat Exposure Management (CTEM) (2nd)
Microsoft Defender Vulnerab...
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
15
Ranking in other categories
Vulnerability Management (10th), Advanced Threat Protection (ATP) (16th), Microsoft Security Suite (20th), Risk-Based Vulnerability Management (5th)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
21
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (6th), Risk-Based Vulnerability Management (10th)
 

Featured Reviews

Israel Cavazos Landini - PeerSpot reviewer
Weekly insights and risk analysis facilitate informed security decisions
I appreciate the weekly insights Zafran provides, which include critical topics for networks and IT security, allowing us to evaluate which insights apply to our environment. The organization score feature is valuable to keep the leadership team updated on how our infrastructure fares security-wise. The applicable risk level versus base risk level feature is beneficial because prior to Zafran, we only used the base risk level, but now understand that risk depends on the asset itself. Zafran is an excellent tool.
NaySan @ Suraj Verma - PeerSpot reviewer
Provides actionable vulnerability insights and recommendations with notable efficiency
They may need to improve the portal refresh rate for Microsoft Defender Vulnerability Management because it takes time for recommendations to disappear after mitigation; sometimes, it takes one week, when it should ideally take only one to two hours. Overall, everything is good with Microsoft Defender Vulnerability Management, but the portal refresh rate can take up to seven days in some cases and three or four days in others to reflect changes.
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Zafran is an excellent tool."
"Overall, we have seen about eighty-seven percent reduction of the number of vulnerabilities that require urgency to remediate, specifically the number of criticals."
"We saw benefits from Zafran Security almost immediately after deploying it."
"Zafran has become an indispensable tool in our cybersecurity arsenal."
"We are able to see the real risk of a vulnerability on our environment with our security tools."
"A valuable feature is the ease of management and integration with Microsoft products."
"The solution helps identify threats and vulnerabilities."
"The recommendations, scores, and steps to remediate actions are highly useful."
"The product’s most valuable features are compliance, recommendations, and inventories."
"Microsoft Defender Vulnerability Management is versatile and assesses vulnerabilities, providing detailed information on CVEs, their categories, and exploit statuses."
"The solution is highly scalable."
"The solution is up-to-date and helps prevent zero-day attacks."
"The main advantage of Microsoft Defender Vulnerability Management is that it can locate and prevent most threats even when the endpoints are not connected to the corporate network, as long as the internet is available."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"The solution is available over the cloud and is easy to manage."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"It's stable."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
 

Cons

"I think the ability to have some enhanced reporting capabilities is something they can improve on, as they have good reports but we have asked for some specific reporting enhancements."
"The dashboarding and reporting functionality of Zafran Security is an area that definitely could use some improvements."
"Initially, we were somewhat concerned about the scalability of Zafran due to our large asset count and the substantial amount of information we needed to process."
"The general support could be improved."
"We have experienced some logging issues, including a few hours of downtime initially. Despite this, I would rate the overall stability as an eight."
"The product is not stable; it is very resource-intensive, consuming a lot of memory and CPU, which makes it slow."
"Regarding Microsoft's technical support, I would rate it a three out of ten; they could be more responsive and knowledgeable."
"There should be risk scoring added to Microsoft Defender Vulnerability Management; specifically, they call it quantification of the risk."
"The automated remediations can be more specific."
"It is expensive."
"The constant changes in the product configuration or the console setup can sometimes be challenging."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"Report generation within ServiceNow can take some time."
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"It doesn't interact with things very well."
"The threat intelligence module needs a better dashboard."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
 

Pricing and Cost Advice

Information not available
"I rate the product's price a three on a scale of one to ten, where one is a low price, and ten is a high price."
"The licensing model follows a per-user per-month structure."
"The tool is a bit costly."
"The product’s pricing is medium."
"The licensing costs are reasonable."
"It is an expensive product."
"The product is more expensive than other solutions."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"This product is a good value for the money."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
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Top Industries

By visitors reading reviews
Computer Software Company
11%
Financial Services Firm
11%
Manufacturing Company
7%
Healthcare Company
6%
Financial Services Firm
12%
Computer Software Company
12%
Government
9%
Manufacturing Company
7%
Financial Services Firm
20%
Manufacturing Company
13%
Computer Software Company
9%
Government
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Zafran Security?
Since we stood Zafran Security up in our private cloud, we handle the maintenance on our side. As we opted not to use...
What needs improvement with Zafran Security?
In terms of areas for improvement, Zafran Security is doing a really great job as a new and emerging company. Oftenti...
What is your primary use case for Zafran Security?
My use cases for Zafran Security revolve around two primary areas. One is around vulnerability management and priorit...
What is your experience regarding pricing and costs for Microsoft Defender Vulnerability Management?
I would rate the price as a three for us due to the partnership discounts. For non-partners, however, the cost could ...
What needs improvement with Microsoft Defender Vulnerability Management?
I have not thought about improvements for Microsoft Defender Vulnerability Management as of now, but this is typicall...
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
In terms of improvements, there are several things that could enhance ServiceNow Security Operations in the future, e...
 

Overview

 

Sample Customers

Information Not Available
Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Microsoft Defender Vulnerability Management vs. ServiceNow Security Operations and other solutions. Updated: July 2025.
864,053 professionals have used our research since 2012.