No more typing reviews! Try our Samantha, our new voice AI agent.

Microsoft Defender Vulnerability Management vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Defender Vulnerab...
Ranking in Risk-Based Vulnerability Management
5th
Average Rating
8.2
Reviews Sentiment
6.4
Number of Reviews
18
Ranking in other categories
Vulnerability Management (13th), Advanced Threat Protection (ATP) (20th), Microsoft Security Suite (17th)
ServiceNow Security Operations
Ranking in Risk-Based Vulnerability Management
12th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (9th)
 

Mindshare comparison

As of August 2026, in the Risk-Based Vulnerability Management category, the mindshare of Microsoft Defender Vulnerability Management is 4.3%, down from 9.4% compared to the previous year. The mindshare of ServiceNow Security Operations is 1.6%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Risk-Based Vulnerability Management Mindshare Distribution
ProductMindshare (%)
Microsoft Defender Vulnerability Management4.3%
ServiceNow Security Operations1.6%
Other94.1%
Risk-Based Vulnerability Management
 

Featured Reviews

reviewer2770602 - PeerSpot reviewer
Cloud Security Engineer at a computer software company with 51-200 employees
Has helped with regional threat monitoring but needs better documentation and real-time capabilities
The documentation from Microsoft needs significant improvement. The documents are disorganized, with one document linking to another, making the steps unclear and difficult to follow. Regarding updates, it is not truly real-time as it takes between eight to twelve hours for updates to occur. It would be beneficial if updates could happen more quickly, perhaps within 10 minutes to half an hour. Support for integration and documentation needs to be more straightforward. The pricing is expensive, even though it is part of the E5 package.
Suhel Khan - PeerSpot reviewer
Senior Consultant (Siem Admin) at IBM
Precise incident handling has improved reporting and searching across complex security cases
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show that the status is still in progress, which is currently in a beta version, would definitely help people to understand that the status has changed for the incident.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is highly scalable."
"Microsoft Defender Vulnerability Management has streamlined our threat management processes and provided region-specific customization for our healthcare operations."
"Microsoft Defender Vulnerability Management is versatile and assesses vulnerabilities, providing detailed information on CVEs, their categories, and exploit statuses."
"The solution helps identify threats and vulnerabilities."
"The solution is up-to-date and helps prevent zero-day attacks."
"The product’s most valuable features are compliance, recommendations, and inventories."
"The integration with SIEM is the best, specifically the native integration with Microsoft SIEM."
"The integration with Sentinel has been one of the most valuable features for my organization."
"When things are set up correctly it goes really smooth, however, it's getting there that takes time."
"The product has a very simple UI, I like the look and feel, and I find it very easy to navigate."
"It streamlines processes; it collects data, takes that data and turns it into information, and allows you to manage through dashboards and work lists, improving every facet of the overall process."
"The most valuable features are service management and case management, and ServiceNow Security Operations also takes care of problem management as well as GRC, governance, risk, and compliance, enabling it to provide risk assessment."
"This product is a good value for the money."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"It's stable."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
 

Cons

"The worst aspect is the refresh rate of the dashboard."
"The worst aspect is the refresh rate of the dashboard. A vulnerability I patch within 15 minutes takes 24 additional hours for an update."
"The automated remediations can be more specific."
"Integration can be improved."
"The general support could be improved."
"The product is not stable; it is very resource-intensive, consuming a lot of memory and CPU, which makes it slow."
"It is challenging to extract and customize reports from the system."
"There should be risk scoring added to Microsoft Defender Vulnerability Management; specifically, they call it quantification of the risk."
"I would like to see new features added, particularly regarding the incident upgrading part."
"A one-year delay from their go-live date is a bit too long."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
"It would be ideal if there were already integrations available in ServiceNow with third-party tools."
"The initial setup is difficult."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
 

Pricing and Cost Advice

"The licensing costs are reasonable."
"The tool is a bit costly."
"The product’s pricing is medium."
"I rate the product's price a three on a scale of one to ten, where one is a low price, and ten is a high price."
"The licensing model follows a per-user per-month structure."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"It is an expensive product."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"The product is more expensive than other solutions."
"This product is a good value for the money."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
report
Use our free recommendation engine to learn which Risk-Based Vulnerability Management solutions are best for your needs.
908,858 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
12%
Manufacturing Company
9%
Government
7%
Computer Software Company
7%
Financial Services Firm
14%
Manufacturing Company
13%
Comms Service Provider
6%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise8
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
 

Questions from the Community

What needs improvement with Microsoft Defender Vulnerability Management?
Configuration of Microsoft Defender Vulnerability Management is something that needs improvement. In future updates of Microsoft Defender Vulnerability Management, I would like to see security enha...
What is your primary use case for Microsoft Defender Vulnerability Management?
I can control the applications using Microsoft Defender Vulnerability Management, which are its best features for me personally. I use the Asset Discovery tool in Microsoft Defender Vulnerability M...
What is your experience regarding pricing and costs for ServiceNow Security Operations?
In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not call it cheap; rather, I am looking at it as a product owner.
What needs improvement with ServiceNow Security Operations?
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show th...
What advice do you have for others considering ServiceNow Security Operations?
For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spend one or two hours familiarizing themselves with FortiGating, and that will be ...
 

Overview

 

Sample Customers

Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Microsoft Defender Vulnerability Management vs. ServiceNow Security Operations and other solutions. Updated: June 2026.
908,858 professionals have used our research since 2012.