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Microsoft Defender Vulnerability Management vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Defender Vulnerab...
Ranking in Risk-Based Vulnerability Management
6th
Average Rating
8.2
Reviews Sentiment
6.4
Number of Reviews
18
Ranking in other categories
Vulnerability Management (13th), Advanced Threat Protection (ATP) (18th), Microsoft Security Suite (18th)
ServiceNow Security Operations
Ranking in Risk-Based Vulnerability Management
11th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
23
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (9th)
 

Mindshare comparison

As of May 2026, in the Risk-Based Vulnerability Management category, the mindshare of Microsoft Defender Vulnerability Management is 5.3%, down from 9.0% compared to the previous year. The mindshare of ServiceNow Security Operations is 1.7%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Risk-Based Vulnerability Management Mindshare Distribution
ProductMindshare (%)
Microsoft Defender Vulnerability Management5.3%
ServiceNow Security Operations1.7%
Other93.0%
Risk-Based Vulnerability Management
 

Featured Reviews

OB
Microsoft Solutions Manager at Self-Employed
Ensures strong threat and vulnerability management with continuous risk assessment
The major priority is identity, which is crucial; we have lots of companies in manufacturing, energy, or various sectors, and it varies from one to another. I assess Microsoft Defender Vulnerability Management as very effective in continuously assessing vulnerabilities without requiring scans. We use automatic investigation and remediation features, safe attachments, safe links, and real-time reports, which are also very effective. For Active Directory, Defender has threat intelligence, and we are using that. The risk-based prioritization within Vulnerability Management affects my ability to manage vulnerabilities, particularly in relation to the Zero Trust Model utilized by our customers. The end-users often do as they please in their systems.
SH
Freelancer at a media company with 1,001-5,000 employees
Gaining unified control over vulnerabilities has improved governance but pricing and support need work
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The integration with Sentinel has been one of the most valuable features for my organization."
"Microsoft Defender Vulnerability Management is versatile and assesses vulnerabilities, providing detailed information on CVEs, their categories, and exploit statuses."
"The recommendations, scores, and steps to remediate actions are highly useful."
"One valuable feature is the Microsoft Security Scorecard."
"Microsoft Defender Vulnerability Management has streamlined our threat management processes and provided region-specific customization for our healthcare operations."
"The product’s most valuable features are compliance, recommendations, and inventories."
"A valuable feature is the ease of management and integration with Microsoft products."
"Microsoft Defender Vulnerability Management provides regular advisories and recommendations that help improve our security posture."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"It's stable."
"The solution is stable."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"The solution is available over the cloud and is easy to manage."
"The ServiceNow platform provides tremendous value to organizations that not only want to implement SecOps, but when integrated with IT Service Management, IT Operations Management, Software Asset Management, Governance Risk and Compliance, and into their overall strategy for digital and business transformation."
 

Cons

"The technical support takes too much time to resolve tickets."
"The documentation from Microsoft needs significant improvement. The documents are disorganized, with one document linking to another, making the steps unclear and difficult to follow."
"There should be risk scoring added to Microsoft Defender Vulnerability Management; specifically, they call it quantification of the risk."
"Regarding Microsoft's technical support, I would rate it a three out of ten; they could be more responsive and knowledgeable."
"When I create rules, it gave me problems and I did not know where the problem was located."
"It is expensive."
"They may need to improve the portal refresh rate for Microsoft Defender Vulnerability Management because it takes time for recommendations to disappear after mitigation; sometimes, it takes one week, when it should ideally take only one to two hours."
"It is challenging to extract and customize reports from the system."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"I would rate technical support for ServiceNow Security Operations as a six out of ten in terms of faster resolution."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"The initial setup is difficult."
"It would be ideal if there were already integrations available in ServiceNow with third-party tools."
"The threat intelligence module needs a better dashboard."
"Report generation within ServiceNow can take some time."
 

Pricing and Cost Advice

"I rate the product's price a three on a scale of one to ten, where one is a low price, and ten is a high price."
"The licensing costs are reasonable."
"The licensing model follows a per-user per-month structure."
"The product’s pricing is medium."
"The tool is a bit costly."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"This product is a good value for the money."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The product is more expensive than other solutions."
"It is an expensive product."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Manufacturing Company
8%
Government
7%
Computer Software Company
7%
Financial Services Firm
16%
Manufacturing Company
13%
Computer Software Company
6%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise7
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise16
 

Questions from the Community

What needs improvement with Microsoft Defender Vulnerability Management?
When I create rules, it gave me problems and I did not know where the problem was located. A small pop-up notification indicating how a rule should be configured would be helpful, rather than the p...
What is your primary use case for Microsoft Defender Vulnerability Management?
I do not use Microsoft Defender Vulnerability Management at work. However, I am currently not working, but I do use Microsoft Defender Vulnerability Management on my personal computer.
What needs improvement with ServiceNow Security Operations?
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost be...
What advice do you have for others considering ServiceNow Security Operations?
ServiceNow Security Operations integrates very easily with third-party security tools. I am involved mostly with ServiceNow and not with other vendors.
 

Overview

 

Sample Customers

Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Microsoft Defender Vulnerability Management vs. ServiceNow Security Operations and other solutions. Updated: April 2026.
893,244 professionals have used our research since 2012.