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Microsoft Defender Vulnerability Management vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Zafran Security
Sponsored
Average Rating
9.6
Reviews Sentiment
7.8
Number of Reviews
6
Ranking in other categories
Vulnerability Management (17th), Continuous Threat Exposure Management (CTEM) (1st)
Microsoft Defender Vulnerab...
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
16
Ranking in other categories
Vulnerability Management (12th), Advanced Threat Protection (ATP) (16th), Microsoft Security Suite (20th), Risk-Based Vulnerability Management (5th)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (6th), Risk-Based Vulnerability Management (9th)
 

Featured Reviews

Israel Cavazos Landini - PeerSpot reviewer
Weekly insights and risk analysis facilitate informed security decisions
I appreciate the weekly insights Zafran provides, which include critical topics for networks and IT security, allowing us to evaluate which insights apply to our environment. The organization score feature is valuable to keep the leadership team updated on how our infrastructure fares security-wise. The applicable risk level versus base risk level feature is beneficial because prior to Zafran, we only used the base risk level, but now understand that risk depends on the asset itself. Zafran is an excellent tool.
Krishna R - PeerSpot reviewer
Achieve comprehensive endpoint and identity protection with continuous real-time monitoring
I have not thought about improvements for Microsoft Defender Vulnerability Management as of now, but this is typically an operational maintenance process. The operational maintenance process refers to these products being part of day-to-day operations. Threats keep coming almost daily, and we need to run it, prioritize the risk, and apply the patches. I am not able to think of many features for improvement at this point in time. There should be risk scoring added to Microsoft Defender Vulnerability Management; specifically, they call it quantification of the risk. If they can provide peer site reviews or risk scoring, such as how my organization in the healthcare industry fares against my peers on average, it would be valuable information. This scoring should be for specific industries as well. If I belong to the healthcare industry using Microsoft Defender Vulnerability Management, it should provide me with a risk score and show how I fare against the risk score of my industry. If there are guidelines or insights on this, it will compel customers to reduce risk levels or improve their risk scores. The application block capabilities in Microsoft Defender Vulnerability Management are effective and up to the standards, as everybody is looking at open OSINT and open-source security packages. I think on CV scoring, they are aligned with the industry.
Abhinay Sharma - PeerSpot reviewer
Experience seamless integration and effective incident response with a little room for improvement in setup time
Integration is crucial in ServiceNow Security Operations because everything must be integrated to obtain data. Without integration, the solution is not as beneficial as expected. In SecOps, real-time data is essential to avoid discrepancies between real-time events and ServiceNow data. Multiple tools integrate with ServiceNow Security Operations, with Qualys being one of them. ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action. The main benefit is not having to access separate tools for different data. It provides a unified user experience where all work and fixes can be managed from one location.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We are able to see the real risk of a vulnerability on our environment with our security tools."
"Zafran has become an indispensable tool in our cybersecurity arsenal."
"Overall, we have seen about eighty-seven percent reduction of the number of vulnerabilities that require urgency to remediate, specifically the number of criticals."
"We saw benefits from Zafran Security almost immediately after deploying it."
"Zafran is an excellent tool."
"One valuable feature is the Microsoft Security Scorecard."
"Microsoft Defender Vulnerability Management has streamlined our threat management processes and provided region-specific customization for our healthcare operations."
"The recommendations, scores, and steps to remediate actions are highly useful."
"A valuable feature is the ease of management and integration with Microsoft products."
"The most valuable aspect is the kind of assessment results I get, and the recommendations provided in Microsoft products really help in taking care of the resources."
"Microsoft Defender Vulnerability Management provides regular advisories and recommendations that help improve our security posture."
"The integration with SIEM is the best, specifically the native integration with Microsoft SIEM."
"The integration with Sentinel has been one of the most valuable features for my organization."
"The ease of use is great."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"Reduces time to closure and closure metrics for vulnerabilities."
"The solution is stable."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"The solution is available over the cloud and is easy to manage."
"It has helped optimize security costs by consolidating multiple tools into one platform."
 

Cons

"The dashboarding and reporting functionality of Zafran Security is an area that definitely could use some improvements."
"I think the ability to have some enhanced reporting capabilities is something they can improve on, as they have good reports but we have asked for some specific reporting enhancements."
"Initially, we were somewhat concerned about the scalability of Zafran due to our large asset count and the substantial amount of information we needed to process."
"We have experienced some logging issues, including a few hours of downtime initially. Despite this, I would rate the overall stability as an eight."
"Integration can be improved."
"The setup phase of the product is not that easy and needs a person to have a certain level of expertise."
"The worst aspect is the refresh rate of the dashboard."
"The worst aspect is the refresh rate of the dashboard. A vulnerability I patch within 15 minutes takes 24 additional hours for an update."
"It is challenging to extract and customize reports from the system."
"The product is not stable; it is very resource-intensive, consuming a lot of memory and CPU, which makes it slow."
"The automated remediations can be more specific."
"The initial setup is difficult."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"Report generation within ServiceNow can take some time."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
 

Pricing and Cost Advice

Information not available
"The tool is a bit costly."
"The licensing costs are reasonable."
"The product’s pricing is medium."
"The licensing model follows a per-user per-month structure."
"I rate the product's price a three on a scale of one to ten, where one is a low price, and ten is a high price."
"This product is a good value for the money."
"It is an expensive product."
"The product is more expensive than other solutions."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Computer Software Company
9%
Manufacturing Company
8%
Government
5%
Financial Services Firm
12%
Computer Software Company
11%
Government
8%
Manufacturing Company
7%
Financial Services Firm
19%
Manufacturing Company
13%
Computer Software Company
8%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise5
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise15
 

Questions from the Community

What is your experience regarding pricing and costs for Zafran Security?
Since we stood Zafran Security up in our private cloud, we handle the maintenance on our side. As we opted not to use...
What needs improvement with Zafran Security?
In terms of areas for improvement, Zafran Security is doing a really great job as a new and emerging company. Oftenti...
What is your primary use case for Zafran Security?
My use cases for Zafran Security revolve around two primary areas. One is around vulnerability management and priorit...
What is your experience regarding pricing and costs for Microsoft Defender Vulnerability Management?
I would rate the price as a three for us due to the partnership discounts. For non-partners, however, the cost could ...
What needs improvement with Microsoft Defender Vulnerability Management?
I have not thought about improvements for Microsoft Defender Vulnerability Management as of now, but this is typicall...
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What needs improvement with ServiceNow Security Operations?
ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data agg...
 

Overview

 

Sample Customers

Information Not Available
Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Microsoft Defender Vulnerability Management vs. ServiceNow Security Operations and other solutions. Updated: September 2025.
872,778 professionals have used our research since 2012.