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IBM Security QRadar vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 6, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Security QRadar
Ranking in Security Orchestration Automation and Response (SOAR)
4th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
208
Ranking in other categories
Log Management (6th), Security Information and Event Management (SIEM) (4th), User Entity Behavior Analytics (UEBA) (1st), Endpoint Detection and Response (EDR) (17th), Managed Detection and Response (MDR) (9th), Extended Detection and Response (XDR) (11th)
ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
8th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
20
Ranking in other categories
Security Incident Response (2nd), Risk-Based Vulnerability Management (10th)
 

Mindshare comparison

As of May 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of IBM Security QRadar is 7.8%, down from 9.5% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.9%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

Md. Shahriar Hussain - PeerSpot reviewer
Real-time incident detection and user-friendly dashboard benefit daily operations
There are many types of AI, and this AI is very limited in SQL and features. There may be potential for improvement. So far, it seems very limited. It shows some good features in the correlation part, but I think there is room for improvement. For instance, when creating rules, it can suggest more rules, reducing the effort needed. If AI-related support can suggest rules and integrate with existing security devices like MD, IPS, this SIM can create more relevant rules. Sometimes logs I receive don't mean anything, and I need technical stakeholders to share or forward logs, but these are sometimes inadequate. Keywords can help identify insufficient logs. I often lack time to verify logs. Sharing false positive results could be reduced to help my team.
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"IBM Security QRadar has significantly improved our incident response procedures."
"It's built around Red Hat Linux, which is highly robust."
"I think the QDI is very good."
"The detection rate is good and the false positive rate is low."
"No doubt about it, the solution is extremely stable."
"On the back-end, Watson helps me figure out an exact problem, sometimes giving me the result."
"The most valuable feature is the integration with the GRD, for banking."
"It has very rich functionality."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"The solution is stable."
"It's stable."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"The solution is available over the cloud and is easy to manage."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"Reduces time to closure and closure metrics for vulnerabilities."
 

Cons

"It doesn't have a SOAR system by default. You need to purchase it additionally, which is the main problem with QRadar."
"The implementation and configuration are not easy."
"Technical support really needs to be improved. Right now, they aren't where they need to be at all."
"QVM is another instance where they need to revise the vulnerability scoring and the proper remediation details."
"There is room for improvement in IBM QRadar in integrating features for SOC maturity and security levels directly into QRadar."
"The solution lacks vendor support."
"The threat detection needs improvement, they have many false positives."
"The only problem is that if you have too many events that occur, then the storage capacity becomes a problem. We would need to increase the storage capacity."
"There is room for improvement in terms of developer support and documentation."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"The initial setup is difficult."
 

Pricing and Cost Advice

"In terms of additional costs, it depends on the subscription that you choose. There are plenty of options to choose from."
"It could be cheaper, but the value itself is far more important for us than the price. Typically, our clients have yearly subscriptions."
"It's too expensive."
"It would be great if this product were cheaper."
"When it comes to the initial pricing there can be a huge discount from there side and also I think they are open to competing with other products."
"IBM QRadar is a little bit expensive compared to other products."
"The pricing needs to be such that they are more competitive with other vendors."
"There is a license required for this solution. There are some limitations depending on what license you purchase."
"It is an expensive product."
"This product is a good value for the money."
"The product is more expensive than other solutions."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
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Comparison Review

VS
Jun 28, 2015
Qradar vs. ArcSight
Continuing with the SIEM posts we have done at Infosecnirvana, this post is a Head to head comparison of the two Industry leading SIEM products in the market – HP ArcSight and IBM QRadar Both the products have consistently been in the Gartner Leaders Quadrant. Both HP and IBM took over niche SIEM…
 

Top Industries

By visitors reading reviews
Educational Organization
24%
Computer Software Company
14%
Financial Services Firm
10%
Government
6%
Financial Services Firm
20%
Manufacturing Company
11%
Computer Software Company
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What are the biggest differences between Securonix UEBA, Exabeam, and IBM QRadar?
It mostly depends on your use-cases and environment. Exabeam and Securonix have a stronger UEBA feature set, friendlier GUI and are not licensed based on capacity (amount of logs and information in...
What SOC product do you recommend?
For tools I’d recommend: -SIEM- LogRhythm -SOAR- Palo Alto XSOAR Doing commercial w/o both (or at least an XDR) is asking to miss details that are critical, and ending up a statistic. Also, rememb...
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time.
 

Also Known As

IBM QRadar, QRadar SIEM, QRadar UBA, QRadar on Cloud, IBM QRadar Advisor with Watson
No data available
 

Overview

 

Sample Customers

Clients across multiple industries, such as energy, financial, retail, healthcare, government, communications, and education use QRadar.
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about IBM Security QRadar vs. ServiceNow Security Operations and other solutions. Updated: April 2025.
849,963 professionals have used our research since 2012.