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Google Security Operations vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 9, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
16th
Average Rating
9.0
Reviews Sentiment
7.7
Number of Reviews
4
Ranking in other categories
Security Information and Event Management (SIEM) (32nd), AI-Powered Cybersecurity Platforms (10th)
ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
8th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
20
Ranking in other categories
Security Incident Response (2nd), Risk-Based Vulnerability Management (10th)
 

Mindshare comparison

As of May 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Google Security Operations is 2.0%, up from 1.2% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.9%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

reviewer2203269 - PeerSpot reviewer
Real-time threat detection and alarm management have improved security operations
Google SecOps is extremely useful for threat detection and hunting. It provides a detailed pipeline for detection and is beneficial for real-time threat monitoring when integrated with Mandiant. The tool's integration capabilities are effective, and it helps in managing alarms for normal threats efficiently. Overall, Google SecOps is a very useful service for security operations.
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Without hyperbole, I have never, in my entire career, encountered a vendor or a vendor community as awesome as Siemplify. Siemplify and the Siemplify Community quite literally made it possible for our SOC to increase almost five-fold in our number of clients and number of analysts and to go from a Monday to Friday 9-5 shop to a 24/7 shop all in the span of under a year and a half and all while continually adding capabilities and improving the services we offer to our clients."
"Overall, Google SecOps is a very useful service for security operations."
"Google SecOps is extremely useful for threat detection and hunting."
"The playbooks feature in Siemplify is crucial for automation. We've utilized both standard and custom integrations with other security operation solutions, enhancing our flexibility. The user interface is generally straightforward, although recent changes may require some adjustment and Siemplify's integrations and capabilities offer potential support for various compliance requirements."
"The most valuable feature of Siemplify is the playbooks that can be created."
"The solution is stable."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
"The ease of use is great."
 

Cons

"I'm inclined to say that I'd love to see some Machine Learning capabilities integrated into the platform, however, I just attended a demo this morning where Siemplify gave a sneak peek into some Machine Learning capabilities that they are currently developing and have roadmapped for release soon."
"Building the playbooks could be easier and the integration could improve. It is a difficult process, such as what API connections need to be made."
"The main improvement could be in the accuracy and detail provided in threat descriptions."
"We often encounter minor issues that could be improved, but we maintain communication with the developers and submit feature requests. Recently, I requested enhancements such as improved search functionality within playbooks and expanded options for exporting case data."
"The main improvement could be in the accuracy and detail provided in threat descriptions."
"The threat intelligence module needs a better dashboard."
"The dashboard and playbook creation will need to improve"
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"It doesn't interact with things very well."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
 

Pricing and Cost Advice

Information not available
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"It is an expensive product."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The product is more expensive than other solutions."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"This product is a good value for the money."
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
16%
Retailer
10%
Government
8%
Financial Services Firm
20%
Manufacturing Company
11%
Computer Software Company
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Siemplify?
The playbooks feature in Siemplify is crucial for automation. We've utilized both standard and custom integrations with other security operation solutions, enhancing our flexibility. The user inter...
What is your experience regarding pricing and costs for Siemplify?
The pricing for Google SecOps and Microsoft Sentinel is almost the same, with no significant differences.
What needs improvement with Siemplify?
The main improvement could be in the accuracy and detail provided in threat descriptions. Google SecOps reports could be more detailed, similar to the comprehensive descriptions provided by Microso...
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time.
 

Also Known As

Siemplify ThreatNexus
No data available
 

Overview

 

Sample Customers

FedEx Mondelez Intenrational Check Point Trustwave Atos Cyberint Bae Systems Crowe Longwall Security Telefonica Nordea HCL
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Google Security Operations vs. ServiceNow Security Operations and other solutions. Updated: April 2025.
849,686 professionals have used our research since 2012.