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ServiceNow Security Operations pros and cons

Vendor: ServiceNow
4.0 out of 5
Badge Leader
295 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

Integration with other security tools provides a consolidated view of vulnerabilities and incidents, enhancing governance, risk, and compliance assessment as well as enriched intelligence.
ServiceNow Security Operations reduces time to closure for vulnerabilities and automates incident assignment based on criteria and vulnerabilities.
The platform is cloud-based, stable, and easy to manage, supporting GRC, governance, risk, and compliance, for comprehensive risk assessment.
It optimizes security costs by consolidating multiple tools, with features like no-code workflows and flow design allowing advanced configurations.
The SOAR module is highly valuable, providing significant control over vulnerabilities, allowing users to mark false positives and ignore non-real vulnerabilities.

CONS

Customization in ServiceNow Security Operations can be challenging and requires an extensive workload.
The threat intelligence module needs a better dashboard and improved robustness from third-party inputs.
ServiceNow Security Operations lacks efficient integration and interaction capabilities with other systems.
Correct maintenance of CMDB data is crucial for managing vulnerability data accurately in ServiceNow Security Operations.
Visibility and transitions between teams present challenges, necessitating substantial training and support for improved usability.
 

ServiceNow Security Operations Pros review quotes

Chandra Singala - PeerSpot reviewer
Oct 13, 2022
What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes.
Tarun Singh - PeerSpot reviewer
Jun 2, 2022
ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment.
KK
Jun 5, 2025
ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such.
Learn what your peers think about ServiceNow Security Operations. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,873 professionals have used our research since 2012.
LuongHOang Viet - PeerSpot reviewer
Nov 28, 2023
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
Hardit Singh - PeerSpot reviewer
Oct 27, 2022
The ease of use is great.
Shaik_Ahmed - PeerSpot reviewer
May 29, 2024
The SOAR module of ServiceNow Security Operations is the most valuable feature
reviewer1013835 - PeerSpot reviewer
Jun 1, 2022
It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities.
reviewer1185990 - PeerSpot reviewer
Jul 27, 2022
The solution is stable.
Felipe Cunha - PeerSpot reviewer
Oct 20, 2022
The product has a very simple UI.
Prem Raj - PeerSpot reviewer
Dec 12, 2019
The solution is available over the cloud and is easy to manage.
 

ServiceNow Security Operations Cons review quotes

Chandra Singala - PeerSpot reviewer
Oct 13, 2022
An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution.
Tarun Singh - PeerSpot reviewer
Jun 2, 2022
The product is called SecOps, but it is not security operations in terms of SIEM solutions.
reviewer1013835 - PeerSpot reviewer
Aug 3, 2020
They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases.
Learn what your peers think about ServiceNow Security Operations. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,873 professionals have used our research since 2012.
KK
Jun 5, 2025
Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had.
LuongHOang Viet - PeerSpot reviewer
Nov 28, 2023
There is room for improvement in terms of developer support and documentation.
Hardit Singh - PeerSpot reviewer
Oct 27, 2022
We'd like customization to be easier in terms of the UI and using the dashboards.
Shaik_Ahmed - PeerSpot reviewer
May 29, 2024
The dashboard and playbook creation will need to improve
reviewer1013835 - PeerSpot reviewer
Jun 1, 2022
There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution.
reviewer1185990 - PeerSpot reviewer
Jul 27, 2022
It doesn't interact with things very well.
Felipe Cunha - PeerSpot reviewer
Oct 20, 2022
The initial setup is difficult.