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ServiceNow Security Operations vs ThreatConnect Threat Intelligence Platform (TIP) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
6th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
21
Ranking in other categories
Security Incident Response (1st), Risk-Based Vulnerability Management (10th)
ThreatConnect Threat Intell...
Ranking in Security Orchestration Automation and Response (SOAR)
13th
Average Rating
8.4
Reviews Sentiment
6.4
Number of Reviews
8
Ranking in other categories
Threat Intelligence Platforms (5th)
 

Mindshare comparison

As of July 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of ServiceNow Security Operations is 3.6%, down from 4.3% compared to the previous year. The mindshare of ThreatConnect Threat Intelligence Platform (TIP) is 1.9%, up from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…
Harshal Pachpande - PeerSpot reviewer
Automating intelligence workflows significantly reduces false positives and enhances response efficiency
ThreatConnect Threat Intelligence Platform (TIP) offers valuable workflows that integrate with our SOAR platform. It performs dedicated threat scoring capabilities which enrich internal indicators and automate response actions. This has been a key feature in our environment, which we have utilized for picking IOCs. The platform can be domain-specific and customer-specific, allowing data isolation for each customer. The scoring capabilities of ThreatConnect Threat Intelligence Platform (TIP) deserve a rating of nine out of ten. Its scalability and threat scoring capabilities have reduced false positives in our detection, as we dynamically change the IOCs which are updated daily through scheduled polling time over QRadar and SOAR.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has helped optimize security costs by consolidating multiple tools into one platform."
"The ease of use is great."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"It's stable."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"The product has a very simple UI."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
"ThreatConnect has a highly user-friendly interface."
"The most valuable features are ease of use and the ability to customize it."
"The tool's installation, integration, and playbooks are very straightforward."
"ThreatConnect Threat Intelligence Platform (TIP) has positively impacted my organization by reducing our MTTD through enriching alerts and providing contextual threat intelligence in real-time, cutting down our triage time for high-priority incidents."
"I like their customer support."
"We have been able to see a return on investment as our clients believe in us more."
"The product automatically generated a threat score based on the maliciousness of an IP."
"ThreatConnect Threat Intelligence Platform (TIP) has positively impacted my organization by reducing our MTTD through enriching alerts and providing contextual threat intelligence in real-time, cutting down our triage time for high-priority incidents."
 

Cons

"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"The threat intelligence module needs a better dashboard."
"There is room for improvement in terms of developer support and documentation."
"Integration is an area that could use some improvement."
"It would be good to have more feeds and more integrated sources for enrichment."
"I couldn’t get any training videos online when I was working with the tool."
"Support is an area with which nobody is ever fully satisfied, so it can be improved."
"I would like to see improvements in the time zone support of their customer service, considering users are from different time zones."
"ThreatConnect Threat Intelligence Platform (TIP) could be improved by addressing challenges such as the customization over the tagging mechanism, where filtering based on individual tags is not available, limiting data export."
"ThreatConnect Threat Intelligence Platform (TIP) could be improved by addressing challenges such as the customization over the tagging mechanism, where filtering based on individual tags is not available, limiting data export."
"Sometimes, when using the solution, it slows down, affecting our ability to mitigate threats."
 

Pricing and Cost Advice

"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"It is an expensive product."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"This product is a good value for the money."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"The product is more expensive than other solutions."
"The tool is expensive."
"The price of this product is in the mid-range, not too expensive, nor inexpensive."
"I rate the product price as six on a scale of one to ten, where one is extremely expensive, and ten means it is cheap."
"The price could be better."
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Manufacturing Company
13%
Computer Software Company
9%
Government
6%
Financial Services Firm
17%
Computer Software Company
11%
Manufacturing Company
9%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
In terms of improvements, there are several things that could enhance ServiceNow Security Operations in the future, especially regarding false positives or exceptions, which usually require filling...
What do you like most about ThreatConnect Threat Intelligence Platform (TIP)?
The product automatically generated a threat score based on the maliciousness of an IP.
What is your experience regarding pricing and costs for ThreatConnect Threat Intelligence Platform (TIP)?
The pricing seems a bit high for smaller companies. It would be beneficial if they had pricing tailored to different client sizes.
What needs improvement with ThreatConnect Threat Intelligence Platform (TIP)?
The platform needs improvement in its customization of the tagging mechanism. Some filtering options are not available based on individual tags, and we cannot export more types of data. The initial...
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Oracle, IBM, General Dynamics, Scotiabank, Sony, Athena Health, Berkshire Hathaway Energy, Workday, TikTok
Find out what your peers are saying about ServiceNow Security Operations vs. ThreatConnect Threat Intelligence Platform (TIP) and other solutions. Updated: June 2025.
861,524 professionals have used our research since 2012.