ThreatConnect Threat Intelligence Platform (TIP) and ServiceNow Security Operations compete in the cybersecurity management category. ServiceNow Security Operations seems to have the upper hand due to its comprehensive features and better integration with existing systems despite higher initial costs.
Features: ThreatConnect TIP is known for robust threat data analysis, automated workflows, and efficient incident tracking and response. ServiceNow Security Operations provides comprehensive security orchestration, automation and response capabilities, seamless IT operations integration, and broader IT service management integration.
Room for Improvement: ThreatConnect TIP could enhance ease of deployment, reduce setup complexity, and improve customer support efficiency. ServiceNow Security Operations could benefit from cost-value optimization, further simplifying IT integration, and refining advanced configuration processes to cater to diverse business needs.
Ease of Deployment and Customer Service: ServiceNow Security Operations offers a scalable cloud-based deployment model simplifying integration with existing business processes, and is praised for its efficient customer service during deployment. ThreatConnect TIP requires more in-depth setup and customization, which can extend the deployment time and presents challenges in obtaining timely customer support.
Pricing and ROI: ThreatConnect TIP has higher upfront costs but delivers long-term value due to focused intelligence capabilities. ServiceNow Security Operations, offering flexible pricing models, may be more costly initially; however, its integrated functions and seamless integration promise potentially better overall ROI.
| Product | Market Share (%) |
|---|---|
| ServiceNow Security Operations | 3.6% |
| ThreatConnect Threat Intelligence Platform (TIP) | 2.1% |
| Other | 94.3% |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 2 |
| Large Enterprise | 15 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 23 |
| Large Enterprise | 4 |
ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.
The ThreatConnect Threat Intelligence Operations (TIOps) Platform lets organizations operationalize and evolve their cyber threat intel program, enabling cybersecurity operations teams to measurably improve their organization’s resilience to attacks. The TIOps Platform enhances collaboration across teams to drive proactive threat defense, and improve threat detection and response. The AI- and automation-powered TI Ops Platform enables analysts to perform all their work effectively and efficiently in a single, unified platform, allowing threat intel to be aggregated, analyzed, prioritized, and actioned against the most relevant threats.
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