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ServiceNow Security Operations vs ThreatConnect Threat Intelligence Platform (TIP) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
7th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Risk-Based Vulnerability Management (11th)
ThreatConnect Threat Intell...
Ranking in Security Orchestration Automation and Response (SOAR)
15th
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
8
Ranking in other categories
Threat Intelligence Platforms (TIP) (6th)
 

Mindshare comparison

As of December 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of ServiceNow Security Operations is 3.6%, down from 4.0% compared to the previous year. The mindshare of ThreatConnect Threat Intelligence Platform (TIP) is 2.4%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR) Market Share Distribution
ProductMarket Share (%)
ServiceNow Security Operations3.6%
ThreatConnect Threat Intelligence Platform (TIP)2.4%
Other94.0%
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

KK
Associate Vice President at Wissen infotech
Effectively manages vulnerabilities and reduces false positives
ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such. There are many aspects that we could handle. For certain vulnerabilities, remediation requires spending extra on hardware or OS upgrades, or purchasing new versions, which implies a cost. For that reason, we can take an exception for a couple of months or days, and once that exception expires, that vulnerability automatically reappears. These features help us ensure that everything is under control, and when we discuss vulnerabilities, we can consolidate them into one central category, which means working on one vulnerability automatically resolves the rest, making it efficient with the features provided.
Zaid bin junaid  - PeerSpot reviewer
Growth and Product Manager at Flash.co
Detects cyber threats early and improves incident response with AI-driven insights
The main focus for using ThreatConnect Threat Intelligence Platform (TIP) is advanced threat prediction and data protection of the organization, which has a great response to threat detection. If there is a cyber security attack, it helps significantly. The platform is exceptionally efficient and provides a very good response whenever required. The advanced threat detection helps identify suspicious activity, and whenever there is a cyber attack, it focuses on the process, analyzes the cyber security attacks on time, and provides advance warning if there is a problem. The artificial intelligence used is something relied upon and is truly excellent. Key features of ThreatConnect Threat Intelligence Platform (TIP) include a Unified Threat Library that centralizes the threat intelligence data sources and normalizes the scoring data to ensure that it is ready for action. It also provides AI-powered analytics that uses AI-driven tools like CAL and ATT&CK analysis to provide insights and contextualize the threats and behaviors. The Unified Library helps unify the data, enables advanced detection, and provides centralized analysis of the threat library, connecting to ongoing or incoming threats. It helps with strategic, tactical, operational, and technical threat intelligence, with each type providing a different insight into the threat landscape, contributing to a well-rounded cyber security strategy. It has helped create a more secure environment, improving scalability and work efficiency by 38.5%. It has also helped defend against multiple cyber attacks, making it a truly beneficial solution.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
"Reduces time to closure and closure metrics for vulnerabilities."
"The solution is available over the cloud and is easy to manage."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."
"The product automatically generated a threat score based on the maliciousness of an IP."
"The tool's installation, integration, and playbooks are very straightforward."
"ThreatConnect Threat Intelligence Platform (TIP) is a robust platform that helps with advanced AI-driven intelligence, and it assists whenever there is a problem, serving as a single-stop solution."
"It's a solid platform and is stable enough. It is not complicated and is easy to use."
"ThreatConnect Threat Intelligence Platform (TIP) has positively impacted our organization by significantly reducing response times and improving detection accuracy by ensuring only high-confidence, context-rich indicators are pushed to security controls."
"We have been able to see a return on investment as our clients believe in us more."
"The most valuable features are ease of use and the ability to customize it."
"ThreatConnect has a highly user-friendly interface."
 

Cons

"The dashboard and playbook creation will need to improve"
"The threat intelligence module needs a better dashboard."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"It doesn't interact with things very well."
"Report generation within ServiceNow can take some time."
"Integration is an area that could use some improvement."
"They should make it a little bit easier to generate events and share them with the community"
"ThreatConnect Threat Intelligence Platform (TIP) could be better in terms of cost, as the basic needs of the software are emphasized."
"ThreatConnect Threat Intelligence Platform (TIP) could be improved by simplifying the user interface to better fit day-to-day analyst workflow and reducing the complexity of configuring playbook and score logic."
"It would be good to have more feeds and more integrated sources for enrichment."
"I couldn’t get any training videos online when I was working with the tool."
"Support is an area with which nobody is ever fully satisfied, so it can be improved."
"Sometimes, when using the solution, it slows down, affecting our ability to mitigate threats."
 

Pricing and Cost Advice

"This product is a good value for the money."
"It is an expensive product."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The product is more expensive than other solutions."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The price could be better."
"The price of this product is in the mid-range, not too expensive, nor inexpensive."
"I rate the product price as six on a scale of one to ten, where one is extremely expensive, and ten means it is cheap."
"The tool is expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Manufacturing Company
13%
Computer Software Company
7%
Government
5%
Financial Services Firm
17%
Computer Software Company
7%
Comms Service Provider
6%
Educational Organization
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise15
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise23
Large Enterprise4
 

Questions from the Community

What needs improvement with ServiceNow Security Operations?
ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator. It would be beneficial if, similar to the Discovery module which assess...
What advice do you have for others considering ServiceNow Security Operations?
Initially, acquire basic knowledge about the system and understand how ServiceNow Security Operations operates with other tools. This understanding is essential before starting the implementation p...
What is your experience regarding pricing and costs for ThreatConnect Threat Intelligence Platform (TIP)?
The experience with pricing, setup cost, and licensing was seamless. Assistance was provided with everything on time, but the pricing could be improved as it is somewhat pricey compared to other so...
What needs improvement with ThreatConnect Threat Intelligence Platform (TIP)?
ThreatConnect Threat Intelligence Platform (TIP) could be better in terms of cost, as the basic needs of the software are emphasized. It provides good solutions, but if similar offerings were avail...
What is your primary use case for ThreatConnect Threat Intelligence Platform (TIP)?
The main use case is threat detection, and it helps day-to-day with threat detection, response, and the cyber security automation feature, which is exceptionally effective. ThreatConnect Threat Int...
 

Interactive Demo

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Overview

 

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Customer Case Studies & Use Cases
Find out what your peers are saying about ServiceNow Security Operations vs. ThreatConnect Threat Intelligence Platform (TIP) and other solutions. Updated: December 2025.
879,371 professionals have used our research since 2012.