What is our primary use case?
We develop applications in Python and we use Zabbix for the monitoring of the network for people connecting to the bank.
We have many proxy servers using this solution.
What is most valuable?
The overall functionality of Zabbix is very good. The monitoring of bank applications that Zabbix provides is great. The information is displayed on a dashboard that is easily viewed.
The customization of Zabbix is easier than with other solutions, such as DX Spectrum. We need to send requirements to the vendor for DX Spectrum to do the customization for us. In Zabbix, we can create a template by ourselves, and we do not need to send any information to the vendor This is a large advantage of using this solution.
What needs improvement?
There are some features of Zabbix that are not good for reporting. The DX Spectrum solution has better reporting.
In a future release, they should add a NetFlow feature, and improve the dashboard templates.
For how long have I used the solution?
I have used Zabbix for approximately one year.
What do I think about the stability of the solution?
We use a SQL database on the server and sometimes the performance of Zabbix is not the best. We have upgraded our servers to Oracle and the performance is okay. When we were using DX Spectrum we did not have any stability issues.
What do I think about the scalability of the solution?
We have an application for mobile banking and we have ten million accounts running, we are large in Thailand.
We have approximately 75 people using the solution at one time.
How are customer service and support?
My team has contacted support from Zabbix but they have very expensive. However, our management is still considering using the support.
The support from DX Spectrum we have not been happy with here in Thailand. They only have sales teams and not someone who can provide useful technical support.
Which solution did I use previously and why did I switch?
We have used DX Spectrum previously and it was stable in operation in WAN and LAN networks.
How was the initial setup?
The initial setup of Zabbix was complex and took us approximately one year to fully complete.
What about the implementation team?
We did the implementation ourselves for the production and distribution.
We have five people who do the maintenance and support of Zabbix.
What's my experience with pricing, setup cost, and licensing?
Zabbix is a free solution but the support contact costs money.
The license for DX Spectrum is expensive.
What other advice do I have?
I rate Zabbix a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
