NETSCOUT nGeniusPULSE Reviews

NETSCOUT nGeniusPULSE pricing is based on an annual contract, with around 15% attributed to product cost. While considered high by users, they value its stability over less expensive alternatives. It is noted that annual licensing offers more cost-effectiveness than monthly payments, which lack maximum discounts. Some users rate the pricing as moderate on a scale, suggesting it is neither the most affordable nor the most expensive option available.

• "The tool's price is okay. On a scale of one to ten, I rate it as a five, where one means it is not expensive, and ten means it is the most expensive."
• "The price of NETSCOUT nGeniusPULSE is high. The other solutions are less expensive but we cannot depend on the other solutions, they are not as stable."
• "Cost is contracted on a yearly basis. There is no additional cost beyond the standard licensing."

NETSCOUT nGeniusPULSE is primarily used for troubleshooting application and network issues, monitoring communication performance, and proactive SaaS application monitoring. It aids in analyzing international traffic and ensuring stability in secure sites. Organizations deploy it for monitoring cloud environments in sectors like finance and oil and gas, utilizing features like test calls and baselines for performance insights. Users receive alarms for threshold violations, supporting comprehensive traffic analysis and monitoring.

Customer support and service for NETSCOUT nGeniusPULSE varies. Initial contact with technical support may face challenges but improves with knowledgeable representatives. Responsiveness is quick, offering resolution within 24 to 48 hours. There is direct connection with vendor, ensuring thoroughness and professionalism, maintaining communication post-implementation. While not always up-to-date on all protocols, staff expertise covers most needs. Users report high satisfaction, rating customer service ten out of ten.

NETSCOUT nGeniusPULSE's setup is described as straightforward with easy-to-follow documentation. Users highlight that implementation can take up to three days from arrival at the data center, with another two days for system learning, totaling five working days for full functionality. Different teams handle tasks like upgrading software and tapping servers. A technical engineer typically assists for a few days, ensuring smooth installation and deployment.

NETSCOUT nGeniusPULSE offers high scalability, easily accommodating network growth, upgrades, and additional nodes without issues. Users report efficient scaling across organizations, including those with extensive site networks. The automatic acknowledgment of added devices simplifies management. Larger networks may require more probes, yet flexibility remains achievable. Users note the need for monitoring equipment like switches to manage traffic effectively. Even enterprise-level companies find nGeniusPULSE performs well across various business sizes.

NETSCOUT nGeniusPULSE is praised for its great stability, especially on Linux systems, with minimal server reboots required. Initial issues with endpoints losing IPs were resolved with recent updates. Implementations have been smooth, with no functional problems reported by users. It is described as very stable and highly stable, managing traffic effectively without additional tools. Users appreciate its consistent performance, finding it reliable for their needs.