We performed a comparison between DX Spectrum and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The presentation layer is pretty simple and straightforward."
"It covers a lot of different types of hardware. It can do a lot and saves us time."
"The Global Collections are what I found to be most valuable. With the Global Collections, you're able to organize and categorize devices into "folders," or functional groups and categories, so that it doesn't matter which SpectroSERVER those devices are on."
"All networks (or network equipment) are monitored through CA Spectrum."
"Scalability is a highly rated feature of this solution. It is better than some of the other tools that I've used in terms of scalability. We scaled it to tens of thousands of devices."
"Spectrum does such a great job of discovering our network that we have a high confidence in what our inventory is."
"It is very stable. We have not had any major issues in over 10 years."
"It does correlation so instead of producing 20 alarms if a site goes down, it only creates one."
"You can improve integrations of the operation with the solution."
"It is flexible. You can tune it, more or less, as you want."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"The scalability of ServiceNow is good."
"It is easy to use and simple to learn."
"It's easy to set up."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"From a functionality perspective, the product is not doing what it should. Also, there are some concerns about the accessibility. I would appreciate additional out-of-the-box troubleshooting scripts, like templates for addressing various issues. Currently, when troubleshooting online, I need to create my scripts. It would be beneficial if the platform could provide pre-built scripts or templates to help automate certain troubleshooting tasks."
"For us, the implementation was quite complex but it's because of the large number of different environments we're dealing with."
"It doesn’t give you performance metrics: You need CA eHealth for this."
"I would suggest improving the web GUI to improve the device monitor configuration and to improve or to integrate the new tool for reporting."
"The GIS map feature needs to be enhanced and synced with topology views of containers and global collections."
"The CA Technologies sales team destroyed their relationship with our business units."
"I think the management or configuration of devices needs some improvement."
"I would like to see better scalability, and maybe, a more intuitive user interface. "
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"There is room for improvement in the stability of ServiceNow."
"The initial setup phase was hard and could be made easier."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"The tool can be improved by including more detailed information to assist new users."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
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DX Spectrum is ranked 16th in IT Infrastructure Monitoring with 115 reviews while ServiceNow IT Operations Management is ranked 9th in IT Infrastructure Monitoring with 34 reviews. DX Spectrum is rated 8.4, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of DX Spectrum writes "Comprehensive alerts, beneficial overall network viability, and scalability not limited". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". DX Spectrum is most compared with DX NetOps, Zabbix, SolarWinds NPM, Cisco DNA Center and ThousandEyes, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our DX Spectrum vs. ServiceNow IT Operations Management report.
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