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Oracle HCM Cloud vs PeopleSoft vs UKG comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
Companies using Oracle HCM Cloud experience varying ROI with benefits in efficiency, streamlined operations, and improved employee satisfaction.
Sentiment score
6.1
PeopleSoft offers cost-efficient ROI, maintained with minimal resources, outperforming costlier systems like Oracle and SAP in user satisfaction.
Sentiment score
6.2
UKG users enjoy data integrity and efficiency, but many find ROI unclear despite improved processes and cost savings.
It is time-saving in payroll processing.
The ROI is more about easing operations rather than quantifiable metrics.
 

Customer Service

Sentiment score
5.9
Oracle HCM Cloud customer service offers quick responses but needs improvement in issue resolution and technical support quality.
Sentiment score
4.5
PeopleSoft's customer service is satisfactory, but users desire quicker, more detailed support, especially for complex issues and upgrades.
Sentiment score
7.2
UKG's customer service is inconsistent, praised for expertise but criticized for delays and inefficiencies, needing service consistency improvements.
I have been facing an issue with Journeys, and I had raised a couple of SRs, but unfortunately, there has been no solution until now.
Oracle provides robust technical support, with regular updates every six months or quarterly.
Oracle's technical support is generally satisfactory yet lacks flexibility and rapid response times.
If a customer designs custom applications and encounters issues, PeopleSoft will not provide service for those custom applications.
One developer and one functional person can efficiently manage the implementation for a large organization.
 

Scalability Issues

Sentiment score
7.8
Oracle HCM Cloud is praised for seamless scalability, allowing effortless growth management and seamless user onboarding for various business sizes.
Sentiment score
7.6
PeopleSoft is scalable and adaptable, excelling in performance and integration, though complex applications may pose challenges.
Sentiment score
7.4
UKG is scalable and adaptable across various organization sizes and industries, effectively meeting growth and flexibility requirements.
You can't scale HCM on Fusion Cloud as a standalone service.
This rating reflects the limitation that custom applications do not receive support.
UKG is scalable, especially for organizations with shift work activities like healthcare, as it can accommodate different shift timings and overlapping schedules efficiently.
 

Stability Issues

Sentiment score
7.5
Oracle HCM Cloud stability varies, with many users finding it reliable, though some experience glitches and occasional downtime.
Sentiment score
7.4
PeopleSoft is valued for its stability, consistent performance, customization, and quick resolution of rare bugs, despite minor issues.
Sentiment score
7.1
Users find UKG mostly stable with occasional issues, but appreciate quick responses and effective system integration.
While I have not seen any downtime, the system can be slow at times.
Small issues take maximum one to two hours to resolve, while major issues take up to 12 hours.
 

Room For Improvement

Enhancements needed for UI, integration, payroll, data processing, customization, training, cost reduction, and recruitment functionalities.
PeopleSoft needs improvements in mobile UI, technical support, integration capabilities, and customization complexity, while enhancing performance and design.
UKG users seek improved implementation, customer service, system integration, platform flexibility, and enhanced features like time management and training.
Instead of uploading documents, a default integration with local government authorities would simplify onboarding.
Standardizing the exposure of functionalities within the application as external interfaces could enhance integration capabilities.
Professionals are transitioning due to challenges in availability, scalability, and resource allocation.
It is a productive ERP application, but many people in the IT market are not aware of it.
 

Setup Cost

Oracle HCM Cloud offers competitive pricing with discounts, though it may be costly for SMEs; negotiate for optimal costs.
PeopleSoft's pricing is high and variable, with significant costs for licensing, setup, customization, and ongoing support.
UKG's pricing, influenced by employees and modules, is high yet justified, with negotiation options and discounts available.
Oracle HCM Cloud pricing is a bit expensive compared to newer solutions.
Licensing costs were also a consideration, particularly regarding contractors.
The pricing is not bad, however, it is not affordable for everyone, especially in Africa.
Compared to other ERPs like Oracle SCM Cloud or SAP, UKG's pricing is standard and not as expensive.
 

Valuable Features

Oracle HCM Cloud is praised for its modern UI, analytics, HR functions, mobile access, and seamless updates enhancing productivity.
PeopleSoft excels in customization, integration, and scalability, offering user-friendly features for HR, finance, payroll, and comprehensive analytics.
UKG offers intuitive, customizable HR solutions with seamless integrations, enhancing automation, data management, and employee lifecycle efficiency.
The integration capabilities of Oracle HCM Cloud are valuable, particularly its support for managing global HR operations, including absence management, talent management, employee recruitment, and performance evaluations.
For Core HR, all the UI has been changed from different, responsive to Redwood.
This makes operations easier, and Oracle has excelled in this area with Fusion Explorer.
It aids me from an auditing perspective, as it's all system-driven, and cannot be altered.
It provides the easiest way to integrate with third-party applications for data exchange between systems.
The application is like an ERP, providing comprehensive features for organizations, simplifying their processes, and reducing the need to use multiple software solutions.
 

Mindshare comparison

As of September 2025, in the Benefits Administration category, the mindshare of Oracle HCM Cloud is 11.9%, down from 14.0% compared to the previous year. The mindshare of PeopleSoft is 7.6%, down from 12.3% compared to the previous year. The mindshare of UKG is 7.9%, up from 7.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Benefits Administration Market Share Distribution
ProductMarket Share (%)
Oracle HCM Cloud11.9%
PeopleSoft7.6%
UKG7.9%
Other72.6%
Benefits Administration
 

Featured Reviews

Kishor Namburu - PeerSpot reviewer
Streamlines HR operations and reduces management through valuable self-service features
We used Oracle HCM Cloud for HRMS to access without a perpetual license. We aimed to transition employees to the cloud because Oracle planned to stop support for E Business Suite by twenty twenty-five. We wanted to test and understand how Oracle HCM Cloud would support our business needs It…
IanCampbell - PeerSpot reviewer
Saves time through transclusion - using a single record across multiple modules
The most valuable feature is the module integration, which saves time through transclusion - using a single record across multiple modules. The user interface has improved significantly. The current client redesigns work centers per subsidiary business unit, making navigation more intuitive and easier for end users. Reporting and analytics capabilities have greatly improved.
Talia Jean Paul - PeerSpot reviewer
Affordable but needs to improve its stability
Our company is testing the UKG Ready Mobile App, but there are some glitches. I feel that in the system when you log on to Kronos, UKG Dimensions, and UKG Workforce Central, we have different modules in different versions. With regards to the newer version, I feel the older version, which was UKG Workforce Central, was more user-friendly for the end user as opposed to the newer version, which looks a bit more complicated. When training someone who wants implementations to be done, it would be easier if you could hover above certain things, and it shows you or tells you exactly what it is. There are certain SAP modules that can be audible. If you click on it if someone is being a bit slow with regards to training, the tool will tell you what needs to be done and what needs not to be done by you, but for us, it is fine because we are in the back end with configuration and the administrators. I am talking about the need for improvements in the tool for the benefit of the end users. The explanation on UKG's community consists of training manuals and some of the other stuff that we use, and we send to our supervisors at the site. With the tool in place, catching onto white-collared employees is quicker. The tool is not quick to catch onto certain blue-collared employees in the plant or supervisors who are actually working with machinery and stuff because they are not as computer-centric as white-collared employees. If I could scan the tool across the globe with our site supervisors, there are a few loopholes in the tool. There are some issues with the tool's stability. For me, I would like someone who is building the system in the back end to know if a front-end user can manipulate the system. I am not going to rate the tool's scalability to be high. I would rate the tool's scalability to be at a mediocre level or at something like 50 percent, so there is a lot of room for improvement.
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Top Industries

By visitors reading reviews
Computer Software Company
10%
Financial Services Firm
9%
Manufacturing Company
8%
Government
7%
Government
9%
Manufacturing Company
9%
University
8%
Financial Services Firm
7%
Manufacturing Company
10%
Comms Service Provider
9%
Computer Software Company
8%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business25
Midsize Enterprise18
Large Enterprise32
By reviewers
Company SizeCount
Small Business27
Midsize Enterprise16
Large Enterprise50
By reviewers
Company SizeCount
Small Business48
Midsize Enterprise43
Large Enterprise48
 

Questions from the Community

What are the differences between Oracle HCM Cloud and PeopleSoft?
Although both are solutions to manage HR, their differences make each one suitable for different companies. Oracle C...
What do you like most about Oracle HCM Cloud?
The most valuable features of the solution are the core HR, absence, payroll, and recruitment modules.
What is your experience regarding pricing and costs for Oracle HCM Cloud?
Cost-management initiatives were implemented to reduce expenses, such as controlling overtime hours. Licensing costs ...
What do you like most about PeopleSoft?
I use the reporting feature occasionally to check for potential improvements in timesheets. We have integrated it wit...
What needs improvement with PeopleSoft?
The support is medium quality through the Oracle support portal. It's neither exceptionally good nor particularly bad...
What needs improvement with UKG?
UKG needs more publicity. It is a productive ERP ( /categories/erp ) application, but many people in the IT market ar...
What is your primary use case for UKG?
I worked for a healthcare organization and a university. Most organizations use UKG ( /products/ukg-reviews ) to trac...
What advice do you have for others considering UKG?
Publicity is very important for any software. If people aren't aware of UKG, despite its productivity, they won't use...
 

Comparisons

 

Also Known As

Oracle Human Capital Management Cloud
No data available
UKG Pro, UKG Dimensons, UKG Ready
 

Overview

 

Sample Customers

Kovaion Consulting India Pvt. Ltd., eVerge Group, Kalpataru, Logicalis Inc., Macmillan Science and Education, Drivestream Inc., Kamal Osman Jamjoom Group LLC, WAXIE Sanitary Supply
BMI Healthcare, Lone Star College System, Jefferson County Public Schools, Griffith University, Los Rios Community College District, Tervita Corporation, INFRA S.A. de C.V., ICF Habitat, Central Washington University, Tech Mahindra Limited, Cognizant Technology Solutions, Stanford Childrens Health
Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon
Find out what your peers are saying about Workday, Oracle, SAP and others in Benefits Administration. Updated: August 2025.
867,341 professionals have used our research since 2012.