NinjaOne vs Splashtop Remote Support comparison

NinjaOne and Splashtop are both solutions in the Remote Access category. NinjaOne is ranked #11 with an average rating of 8.3, while Splashtop is ranked #13 with an average rating of 9.5. NinjaOne holds a 2.1% mindshare in VUS, compared to Splashtop’s 2.2% mindshare. Additionally, 95% of NinjaOne users are willing to recommend the solution, compared to 100% of Splashtop users who would recommend it.

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Executive SummaryUpdated on Aug 7, 2024

Splashtop Remote Support and NinjaOne compete in the remote support solutions category. Based on user reviews, NinjaOne is favored for its extensive features, but Splashtop Remote Support shines with its pricing and customer support.

Features: Splashtop Remote Support is praised for its reliability and device compatibility, making it efficient for remote management. NinjaOne offers advanced monitoring, automation, and extensive functionality, making it suitable for larger IT environments.

Room for Improvement: Splashtop users indicate a need for better integration with other tools, advanced reporting capabilities, and further scalability. NinjaOne users point out the need for an improved mobile app, better alerting mechanisms, and enhanced user interface design.

Ease of Deployment and Customer Service: Splashtop receives positive reviews for its easy setup and responsive support team, being straightforward and quick to deploy. NinjaOne, while also receiving good feedback for deployment, is noted for its more complex setup due to advanced features. Both products have commendable customer service, with Splashtop slightly more accessible for non-technical users.

Pricing and ROI: Splashtop Remote Support is highlighted for its affordability and excellent value for money, with positive ROI due to its lower initial setup cost. NinjaOne, despite its higher setup costs, is perceived as worth the investment due to its extensive features and long-term benefits. Pricing is where Splashtop excels, whereas NinjaOne offers better long-term ROI.

To learn more, read our detailed NinjaOne vs. Splashtop Remote Support Report (Updated: March 2026).

Buyer's Guide

NinjaOne vs. Splashtop Remote Support

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of March 2026, in the Remote Access category, the mindshare of Microsoft Intune is 8.9%, down from 9.6% compared to the previous year. The mindshare of NinjaOne is 2.1%, up from 0.7% compared to the previous year. The mindshare of Splashtop Remote Support is 2.2%, up from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	8.9%
NinjaOne	2.1%
Splashtop Remote Support	2.2%
Other	86.8%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

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Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support

NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.

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David Fitzerman

Chief Alchemist/ VP at DFC BBQ

Able to boot into safe mode or standard mode remotely and reliable performance

I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I would say that Microsoft Intune is absolutely the right choice for any organization that is already invested in the Microsoft 365 ecosystem and wants a unified cloud-native endpoint management approach."

"Intune's most valuable feature is its centralized management capability."

"Intune provides a centralized management solution, although its suitability depends on specific needs and comparisons with alternatives like Jamf, Kandji, or ManageEngine."

"For our clients, the conditional access feature along with different compliance policies that they can set is valuable."

"We work completely in a Microsoft environment. Its interface is similar to other Microsoft solutions that we are using such as Microsoft Defender. So far, for our administrators, it is easy to use."

"Microsoft Intune helps secure hybrid work by allowing organizations to manage and secure devices remotely."

"The performance of Microsoft Intune is good."

"We have not experienced any bugs or glitches with this solution."

More Microsoft Intune pros

"The customer support at NinjaOne is excellent, rated ten out of ten."

"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."

"It just works as advertised and serves the purpose for which we got it."

"The installation is easy, it only took two minutes."

"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."

"The most valuable feature we have found currently is probably patch management."

"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."

"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."

More NinjaOne pros

"The ability to use mobile devices is helpful because we can support our clients from anywhere."

"The solution is very fast."

"The tool's most valuable features are pricing and easy management."

"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."

"The initial setup is simple."

"The file transfers work well, the remote support and hosted solution work well."

Cons

"At the moment, we need more flexibility. We have some offices migrating to Windows 11 remotely. Sometimes, it is difficult to manage image installation because we have to collect some information before starting image deployment. Currently, Intune cannot collect the information needed for deploying new images."

"Certificate management within Microsoft Intune's Suite is still under development. It's not very reliable compared to other certificate tools, though it has made good progress within a couple of years."

"There are a lot of updates coming from Microsoft that suddenly affect our security policies."

"Improvements are needed in Microsoft Intune's enterprise app management, including support for more applications in app patching, boot batching, and discovery. I also hope the cost of Remote Help will decrease because it's a much-needed Intune function. Our customers need that capability, or they will buy it from a third party at a premium."

"It would be great if Intune offered better data protection controls for BYOD Windows PCs."

"Automatic updating is pretty rough. It doesn't give me as much control as I had in the past."

"Intune has some limitations when it comes to application updates for third-party applications. You can schedule an update, but when it's a package setup, you need to supercede and replace it each time."

"Intune is not the most user-friendly mobile device management platform available."

More Microsoft Intune cons

"I would like to see more scripts for PowerShell commands."

"NinjaOne's dashboard could be easier to use."

"I would like to see the software reduced to focus on inventory or remote help tools since many of its current functionalities are not needed."

"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."

"The graphical user interface could be improved."

"Maximizing the screen during an SSH connection is not possible, which hampers usability on Linux servers."

"The solution could improve by optimizing the internet connection being used."

"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."

More NinjaOne cons

"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

"The integration features could be better."

"The solution should be able to make an inventory of computers automatically."

"The phone's a little tricky to work with due to the small screen."

"The solution should add more options and tools for shortcuts, administration, etc."

"Splashtop Remote Support needs to improve customization."

Pricing and Cost Advice

"The price of Microsoft Intune is reasonable."

"I am not that aware of the pricing, but as compared to other MDM solutions, Microsoft is providing a lot of things at the organizational level. So, it is quite reasonable as compared to other MDM solutions."

"Its licensing model is not complex, but it is very expensive compared to other solutions. They can bring more models and reduce the pricing. They should allow customers to select the features they want and price it accordingly."

"The pricing is not cheap, especially with inflation. They've had to increase their prices. It's not excessive, but alright."

"Microsoft's licensing is more flexible and adaptive than its competitors."

"Microsoft Intune is included in the E5 license at no additional cost."

"It's bundled with Business Premium and an E3 license, which is beneficial. If you have to pay extra, it's pricey, but with the bundled package, it's acceptable. They recently increased the Business Premium pricing, which we don't appreciate. The price increase and yearly commitment are causing some problems for us."

"It's reasonable. They're not giving it away, but it's reasonable."

More Microsoft Intune pricing and cost advice

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"The product's pricing depends on the number of PCs or devices."

"We currently pay $1.20 per device on a monthly basis."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"NinjaRMM uses a subscription model."

"Its pricing is great."

"The pricing is reasonable and cheaper than ConnectWise."

More NinjaOne pricing and cost advice

"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."

"The licensing fees are less than $400 per year."

"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."

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Top Industries

By visitors reading reviews

Manufacturing Company

10%

Computer Software Company

10%

Financial Services Firm

Government

Computer Software Company

11%

Government

Manufacturing Company

Comms Service Provider

Retailer

12%

Comms Service Provider

10%

Manufacturing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	124
Midsize Enterprise	53
Large Enterprise	168

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	3
Large Enterprise	4

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

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What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What is your experience regarding pricing and costs for NinjaOne?

My experience with pricing, setup cost, and licensing is that I think it is very reasonable for the product that we get.

See all answers

What needs improvement with NinjaOne?

NinjaOne can be improved by making mobile usage on the system cheaper because it becomes an expensive commodity.

See all answers

What is your primary use case for NinjaOne?

My main use case for NinjaOne is patching operating systems and applications. I use NinjaOne for patching security vu...

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What needs improvement with Splashtop Remote Support?

The phone's a little tricky to work with due to the small screen.

See all answers

What is your primary use case for Splashtop Remote Support?

We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...

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What advice do you have for others considering Splashtop Remote Support?

I'd particularly recommend their educational packages, which offer one-to-many or one-to-one remote access. These are...

See all answers

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Compared 5% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 4% of the time

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Tanium vs NinjaOne

Compared 4% of the time

Datadog vs NinjaOne

Compared 3% of the time

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Compared 15% of the time

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Compared 9% of the time

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N-able Take Control vs Splashtop Remote Support

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Product Reports

Buyer's Guide

Microsoft Intune

March 2026

Download Microsoft Intune product report

Buyer's Guide

NinjaOne

March 2026

Download NinjaOne product report

Buyer's Guide

Remote Access

March 2026

Download Splashtop Remote Support product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

NinjaOne

Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

Splashtop

Sample Customers

Mitchells and Buzzers, Callaway

Status Pros, Mitchell and Company

Toyota, AT&T, Isuzu, Goodwill

Buyer's Guide

NinjaOne vs. Splashtop Remote Support

March 2026

Free Report: NinjaOne vs. Splashtop Remote Support

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